Retail TouchPoints

NOVEMBER 15, 2022

The attorneys general found that this violated state consumer protection laws by misleading consumers about its location tracking practices since at least 2014. For years Google has prioritized profit over their users’ privacy,” said Rosenblum in a statement. They have been crafty and deceptive.

Article 238

Article Information Consumer Technology 238

FastSpring

NOVEMBER 17, 2023

With the European Union’s Digital Markets Act continuing to ramp up, Apple may be making changes to its App Store policies to comply with the new act. The post News: Potential Apple App Store Policy Changes Due to EU’s Digital Markets Act (DMA) appeared first on FastSpring. Set up a demo or check out our platform yourself.

Merchant Services 113

Merchant Services Payment Services Marketing Games 113

Retail TouchPoints

FEBRUARY 21, 2024

Online shopping is now easier than ever before, enabling consumers to purchase everything from socks to a dining room table from a computer at their home to a mobile phone in an airport terminal. The ease of online shopping also gives consumers the ability to comparison shop more quickly, showing them more options in less time.

Shipping Costs 232

Shipping Costs Shipping eCommerce Small Business Retail 232

Wiser

AUGUST 29, 2022

Most brands today are using what’s called a Minimum Advertised Price (MAP) policy to protect their business from resellers who could otherwise hurt their brand image, and profits, with too-low prices. Any experienced company knows how important a good MAP policy really is, both implementing it and enforcing it.

Retail 78

Retail Information Fulfillment Marketing 78

Retail TouchPoints

MARCH 6, 2024

While some are charging customers fees to simultaneously slow and offset rising costs resulting from elevated return rates, others are adopting returnless refund policies. Image courtesy Ryder According to Ryder’s 2023 ecommerce consumer study of 1,077 U.S. Of course, no good deed goes unpunished.

Customer Experience 266

Customer Experience Shipping Costs eCommerce Improvements 266

Forrester eCommerce

FEBRUARY 22, 2021

At Forrester we had already predicted that in 2021 nationalistic economic policies, regional free trade partnerships, state […].

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Consumer Customer Experience Customer Marketing 410

Retail TouchPoints

APRIL 3, 2024

Consumer Study , 85% of consumers check a company’s returns policy before even making a purchase when shopping online, and 68% of U.S. consumers wouldn’t repurchase from a brand after a poor returns experience. consumers and retain repeat customers. consumers coming back for more.

Shipping Costs 196

Shipping Costs Shipping Labels Shipping Consumer 196

FastSpring

FEBRUARY 26, 2024

A lot of big changes around direct-to-consumer options in the games industry have been going on in the past few months. Apple’s most recent announcement of policy changes skirting around the new DMA rules. How FastSpring Can Help Ultimately, the lack of direct-to-consumer options in mobile gaming limits player choice and value.

Consumer 124

Consumer Games Payments Payment Services 124

Retail TouchPoints

SEPTEMBER 28, 2021

Global direct-to-consumer brands (DTC) reaped exponential rewards, especially from Millennial and Gen Z shoppers. Even traditionally more high-touch categories such as luxury goods, fragrances and cosmetics did exceptionally well with cross-border consumers. It wasn’t just Netflix that benefited from discovery during the pandemic.

Consumer 249

Consumer Social Media Shipping Costs Shipping 249

ChannelAdvisor

NOVEMBER 10, 2022

What Is a MAP Pricing Policy? It is a policy a brand or manufacturer imposes on its sellers not to advertise a product below a certain threshold. . For example, a vendor who sells below MAP over the phone or behind a members-only website is still within the confines of the policy. . What Are the Benefits of a MAP Pricing Policy?

eCommerce 52

eCommerce Recommendation Channel Other 52

ChannelAdvisor

NOVEMBER 10, 2022

What Is a MAP Pricing Policy? It is a policy a brand or manufacturer imposes on its sellers not to advertise a product below a certain threshold. . For example, a vendor who sells below MAP over the phone or behind a members-only website is still within the confines of the policy. . What Are the Benefits of a MAP Pricing Policy?

eCommerce 52

eCommerce Recommendation Channel Other 52

ESW

SEPTEMBER 1, 2023

American consumers spent an astounding $1.29 Since computers, televisions, smartphones and other electronics are often priced higher than other retail items, the return cycle can be particularly vicious for consumer electronics brands. So how can consumer electronics brands reduce the number of holiday returns this year?

Consumer Electronics 146

Consumer Electronics Electronics Consumer Live Chat 146

Retail TouchPoints

DECEMBER 11, 2020

Ethical sourcing of consumer data follows the ethical and moral guidelines for data sourcing or collection. Businesses, data engineers, data analysts, data scientists and stakeholders are all interested in the potential of big data, but collecting a vast amount of consumer data can be subject to ethical pitfalls. Transparency.

Consumer 166

Consumer Management Operations Technology 166

Wiser

MARCH 31, 2020

A unilateral pricing policy is a policy by which a manufacturer announces the minimum acceptable resale price for a product, and may refuse to conduct business with any reseller it catches selling those products under that price. A Brief History of Unilateral Pricing Policies. UPP vs MAP.

Definition 88

Definition Online Retail Shopping Carts Apparel 88

365 Retail

APRIL 19, 2024

Despite the Government refusing to overturn the abolition of the duty-free shopping for tourists in the Spring Budget, now half (50%) of UK consumers want the scheme to be reinstated, according to the latest research from Retail Technology Show (RTS), the leading event that connects retail’s changemakers and leading tech innovators.

Technology 105

Technology Consumer Retail Leisure 105

Retail TouchPoints

OCTOBER 27, 2021

But supply chain pressures and ongoing uncertainty surrounding the pandemic means that consumers are focusing less on how immersive and entertaining in-store shopping experiences are and more on how safe and efficient they are. Despite these reservations, 47% of consumers plan to shop in-store this holiday season, an 8% increase from 2020.

Consumer 261

Consumer Supplies Fulfillment Technology 261

Retail TouchPoints

APRIL 15, 2024

Seeking to increase consumer recycling of used household appliances, the Chinese government has pledged to update regulations and provide “strong financial support for large-scale equipment renewals and trade-ins of consumer goods,” according to a statement by the English-language channel of the country’s State Council.

Consumer Goods 130

Consumer Goods Consumer Channel Marketing 130

Retail TouchPoints

NOVEMBER 8, 2022

But the truth is that we live in an increasingly “instant gratification hustle culture,” where consumers know precisely what they want and have high expectations. There’s also not a lot of time for complicated return policies. Retailers can also create a return policy that avoids waste. Be Responsible and Transparent.

Online Retail 295

Online Retail Retail Technology Arts 295

RetailWire

DECEMBER 13, 2022

Sixty percent of retailers have changed their return policies to reduce the amount of time that consumers have to bring an item back, charging restocking fees or telling customers they will have to pay for shipping costs, according to goTRG.

Shipping Costs 40

Shipping Costs Retail Shipping Consumer 40

Retail TouchPoints

SEPTEMBER 25, 2023

In general, when you’re trying to speed up delivery and still provide a wide assortment of products, that puts the burden largely on inventory, and getting that inventory positioned close to the end consumer. Retailers have to right-size consumer expectations.

Supplies 302

Supplies Shipping Costs Fulfillment Customer Experience 302

ESW

OCTOBER 26, 2020

You need to make your COVID cleaning and health-related policies crystal clear. Mid-game NFL adverts may be out of the question, but thoughtful, comprehensive and clear brand messaging can go a long way to communicating your store’s health and safety policies. Consumers need to hear from you, however.

lightspeed 78

lightspeed Information Consumer Shopping Carts 78

Retail TouchPoints

AUGUST 28, 2023

billion consumers worldwide. For the back-to-school season, 42% of consumers say they are spending more, but 57% are trading down for lower prices,” said Caila Schwartz, Director of Consumer Insights and Strategy for Retail and Consumer Goods at Salesforce during an Aug. trillion in online sales. 22, 2023 briefing.

Shipping Costs 227

Shipping Costs Gifts Fulfillment Consumer 227

ESW

NOVEMBER 12, 2018

Privacy policies have never been a hot topic. However, recent changes brought about by GDPR in May led to a flood of privacy policy update emails to customers. In turn, the idea of a privacy policy took on a meme level of notoriety, invoking eye rolls and no shortage of jokes. Page Society calls “authentic advocacy.”.

Customer 87

Customer Consumer Information Other 87

GetElastic

JANUARY 30, 2020

The California Consumer Protection Act (CCPA) is a new e-commerce privacy policy that went into effect January 1, 2020. Personal data and privacy are at the forefront of consumers’ and policy makers’ minds. What is the California Consumer Protection Act (CCPA)? Telephone number. IP and email address.

eCommerce 88

eCommerce Customer Data Information Consumer 88

Retail TouchPoints

APRIL 11, 2023

Ecommerce has revolutionized retail shopping, with consumers trading in the poorly lit dressing room experience for the comfort of our own bedrooms. For some, however, this trade-off comes at the price of navigating frustrating and, at times, confusing return policies.

Customer Retention 267

Customer Retention Customer Loyalty B2B Customer 267

BigCommerce

SEPTEMBER 14, 2018

Thinking of dipping your toes into the direct to consumer waters? In fact, according to IAB’s popular new study, The Rise of the 21st Century Brand Economy, the future of retail growth comes from direct consumer relationships. Today we’ll explore five essential elements your brand needs to know for going direct to consumer.

Consumer 305

Consumer Shipping Costs Merchant Services Games 305

RTP blog

FEBRUARY 11, 2019

By Mitch Doust, Cover Genius It’s no secret that consumer power is on the rise. Translation: consumer experience. Sharpened expectations mean that businesses must elevate their customer experience if they plan on surviving consumers’ increasingly fleeting attention spans. The key differentiator is CX.

eCommerce 150

eCommerce Consumer Payment Services eCommerce Platforms 150

Retail TouchPoints

APRIL 25, 2022

However, return policies actually have a major influence on whether shoppers go through with a transaction — particularly for increasingly popular online purchases. And while establishing customer-friendly return policies might encourage shoppers to return more items, the payoff comes with higher levels of shopper loyalty.

Gifts 273

Gifts eCommerce Webinar Consumer 273

ESW

NOVEMBER 7, 2023

In particular, the consumer electronic industry can tap into shoppers’ desires to gift themselves upgraded products during this worldwide sales event. Does Singles’ Day Make Sense for Consumer Electronic Brands? But does it pay off for consumer electronic brands? But does it pay off for consumer electronic brands?

Consumer Electronics 88

Consumer Electronics Electronics Consumer Events 88

RetailDive

JUNE 21, 2022

Consumers and investors are concerned that the industry’s stance on issues like collective bargaining at overseas suppliers isn't being applied to U.S. operations.

Retail 130

Retail Operations Consumer 130

Korona

DECEMBER 6, 2022

If the store has a return policy with clearly defined return or exchange terms in advance, it eliminates any confusion in the minds of customers and staff. . A return policy is not only important to better regulate exchange and return conditions, but it can also give you an edge over the competition. What is a return policy?

Small Business Retail 52

Small Business Retail Payment Services Retail Shipping Costs 52

Korona

DECEMBER 6, 2022

If the store has a return policy with clearly defined return or exchange terms in advance, it eliminates any confusion in the minds of customers and staff. . A return policy is not only important to better regulate exchange and return conditions, but it can also give you an edge over the competition. What is a return policy?

Small Business Retail 52

Small Business Retail Retail Payment Services Shipping Costs 52

Retail TouchPoints

JULY 6, 2022

At a time when 75% of consumers say they are worried about how companies use their data , according to a recent global consumer survey by Adobe, the Ethical Commerce Alliance (ECA) has launched in the UK to provide retailers a forum for debate and education around privacy and data protection. as the first partners of the Alliance.

Retail 268

Retail Events Consumer Customer Experience 268

Retail TouchPoints

OCTOBER 17, 2023

Through greater collaboration and sharing across industries, including information on fraudsters’ tactics and how they operate, we can more effectively shut down fraudulent review activity, deter other bad actors from attempting to game our systems, and protect more consumers.”

Definition 255

Definition Games Information Operations 255

Retail TouchPoints

OCTOBER 11, 2021

A global pandemic, social unrest, the proliferation of “fake news” and political gridlock have led to an erosion of consumers’ faith in some of our country’s most revered institutions. Consumers just feel like [shopping small] is a more optimistic experience,” said Thomas. They’re feeling heard. For things like services (e.g.

Consumer 147

Consumer Small Business Retail Customer Definition 147

retailnext

OCTOBER 23, 2019

Having a clear return policy in place is good for your business. Research shows that 27 percent of consumers are willing to make a significant purchase from a store that offers free return shipping. Unfortunately, returning products has become a bad habit of so many consumers. Start by Writing a Clear, Concise Return Policy.

Shipping Costs 52

Shipping Costs Retail Shipping B2C 52

Salsify

JUNE 21, 2022

The COVID-19 pandemic fundamentally changed the way consumers purchase and receive products, as well as how they return purchases.

Customer 147

Customer Consumer eCommerce 147