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Global survey shows surge in Christmas holiday shopping due to product shortage and lockdown fears

Retail Technology Review

According to a new survey* of 1,000 UK consumers carried out on behalf of JRNI, over half (56%) of consumers plan to do their Christmas holiday shopping early in 2021 due to fears of empty shelves and further lockdown measures. Critical Issues Internet Retailing Retail Supply Chain

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Pandemic drives over half of consumers to shop more locally; bank data key in enabling SMEs to compete with big businesses

Retail Technology Review

Over half of consumers globally (53%) believe it is more important to shop with local businesses now than it was before the pandemic. That’s according to new research released by Pollinate, the global software business that partners with banks to help them deepen and extend relationships with their business customers, in which over 4,500 consumers were surveyed across the UK, US, Australia, and Brazil. Internet Retailing Retail Supply Chain Critical Issues

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Luxury retail: Why a customer should love your packaging first, and then your product

Retail Technology Review

More and more, brands are beginning to see the value of their packaging in influencing consumers’ purchasing decisions. But much less often do they understand the true potential of their outer and additional elements in driving brand engagement, increasing loyalty and enhancing the overall customer experience – and it’s by doing the latter, you can really make consumers fall in love with not only your products, but your brand and business too.

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Retail success post-COVID will rely on understanding new customer mindsets, says Conversity

Retail Technology Review

Six months after COVID-19 started making its mark across the world, lockdown restrictions and widespread working from home offices have caused many consumers to rethink their shopping habits. Retail technology company Conversity believes that understanding the intricacies of these new mindsets is vital if brands are to thrive in the post-pandemic world. Retail Supply Chain Critical Issues Internet Retailing

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Retail Reimagined: What It Means To Be An Innovative Retailer

Speaker: DeAnna McIntosh, Retail Growth Strategist

Join DeAnna McIntosh, Retail Growth Strategist, for this idea-sparking session on how to multiply and diversify your revenue (and impact) with zero ad spend, how to create disruption in your industry, and how to reimagine and innovate the retail business model.

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Safety is too important to rely on ‘off the shelf’ products. When sourcing safety solutions, consultation is key

Retail Technology Review

The boom in online retail in recent years has undoubtedly boosted warehouse and logistics operation in the UK while the circumstances of 2020 continue to fuel further growth within the industry as consumers steer clear of the high street; opting instead for online shopping and delivery. Internet Retailing Critical Issues Retail Supply ChainBy David Thomas, General Manager, ZoneSafe - Proximity Warning & Alert Systems.

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What Consumers Like – and Detest – About Subscriptions

Forrester eCommerce

Consumers shared their attitudes towards subscriptions - see key highlights. Age of the Customer B2C Marketing consumer loyalty Customer Insights digital business Loyalty retail loyalty

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Retailers: Here’s How Consumers Are Shopping This Holiday Season

Forrester eCommerce

Age of the Customer Customer Insights customer loyalty customer relationship management (CRM) Fulfillment holiday omnichannel customer experience pandemic retail loyalty Retail Trends

Consumer 362
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Values-Based Selling Will Help Retailers Win Consumers’ Spend

Forrester eCommerce

age of the customer digital business holiday retail values-based customer experience Corporate values digital retail ecommerce holiday season philanthropic marketing social responsibility

Consumer 404
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Three Consumer Changes Will Define The Future Of How We Buy

Forrester eCommerce

Age of the Customer B2C Marketing CMO Trends customer centricity customer experience Customer Insights customer loyalty Data Insights digital business digital disruption direct-to-consumer (DTC) pandemic retail loyalty Retail Trends values-based customer experience

Consumer 488
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COVID-19 Accelerates Digital Adoption For European Consumers And Businesses

Forrester eCommerce

The COVID-19 crisis means European B2C firms are broadly in one of three response modes right now: Survivors (travel, hospitality, and some nonessential retailers) have been massively disrupted by the current lockdown.

Consumer 488
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Industry Shake-Up: 2023 Commerce Trends To Rock Your World

Speaker: Ashlee Aldridge - Reach Partners LLC | Bill Mirabito - Chameleon Collective | Ronak Shah - PSA Retail & CPG, Amazon Web Services | Wayne Teigen - Pivotree

Join this exclusive conversation with our expert panelists and learn how you can thrive as an e-commerce retailer - even when faced with adverse market challenges. Don't miss out; register today!

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European Consumers Drive The Sustainability Demand

Forrester eCommerce

It’s no secret that European consumers are increasingly concerned about the environmental impact of their consumption habits. We’ve recently conducted net-new data research to gain a snapshot of European consumers’ environmental expectations and attitudes.

Consumer 195
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10 Consumer Trends Shaping the Future of Retail

Retail TouchPoints

Seismic shifts in consumer trends accelerated by the pandemic will have long-lasting implications for the retail industry at large. Future Commerce partnered with Method + Mode to conduct broad consumer research over a period of three months ending in January 2021.

Consumer 126
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Post-Pandemic In-Store Shopping: Consumers Reconsider The Value Of The Store

Forrester eCommerce

As retailers reopen their brick-and-mortar spaces, consumers have even […]. Age of the Customer CMO Trends customer experience Customer Insights Data Insights Gen Z Millennials pandemic retail loyalty Retail Trends store of the future

Consumer 501
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Global Consumers Drive The Market Toward Sustainable Retail

Forrester eCommerce

retailers and brands are on the path to actively supporting the circular economy. Overall, consumers’ consciousness about environmental, social, and governance (ESG) […]. Climate Action Retail Trends

Consumer 195
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DTC Disruptors Solve Three Escalating Tensions In Consumer Decision Making

Forrester eCommerce

Direct-to-consumer (DTC) disruptors are storming onto the scene and growing at a rapid clip, proving that the improbable can become reality overnight: Few expected that buying mattresses out of a box or discovering personal eyewear styles from the comforts of home would become commonplace consumer behaviors, let alone business model blueprints with skyrocketing valuations.

Consumer 338
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All Brands Must Build Value From Direct-To-Consumer

Forrester eCommerce

The value of a brand’s direct-to-consumer (D2C) digital presence goes beyond direct sales. Brands that still rely heavily on retail partners for digital sales, can still drive value from direct customer engagement.

Consumer 195
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Direct-To-Consumer (DTC) Brand Growth Will Boost Social Ad Spending

Forrester eCommerce

In recent years, a wave of so-called digitally native direct-to-consumer (DTC) startups have burst onto the scene and have grown in popularity. Consumers are increasingly purchasing products and services such as mattresses, shoes, razors, and groceries from the over 400 DTC firms now in operation. digital marketing direct to consumer media buying online retail social marketing social media

Consumer 394
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Predictions 2022: Retailers Will Compete On “Pre-Loved,” Returns — And New Partners

Forrester eCommerce

The biggest retail trends of 2022 will involving tapping into the circular economy and using returns to retain customers. Age of the Customer Brand and Communications commerce direct-to-consumer (DTC) predictions retail loyalty Retail Trends Sustainability promoted

Retail 369
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Introducing The Consumer Tech Stack For Europe

Forrester eCommerce

age of the customer B2C ecommerce B2C marketing benchmarks communications consumer mobile activities consumer mobile adoption consumer mobile devices consumer mobility consumer segmentation customer centricity customer communication customer data customer emotion customer engagement Europe go-to-market strategies marketing & strategy online retail personalization social media user experience b2c marketing customer behavior digital strategy technology trends

Consumer 170
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What retailers can expect from consumers this year

RetailDive

Consumers are more cautious and discerning, yet eager to get out and about, Euromonitor’s Michelle Evans told an NRF audience last week

Consumer 109
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Modern retail ecosystems are required to support today’s consumers

RetailDive

VMware Retail Industry Solutions Strategist explores cross-cloud ecosystem for better in-store experiences

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Retail Mobile App Experiences: New Best Practice Series

Forrester eCommerce

Mobile is the dominant digital touchpoint in retail and mobile apps play critical role – consumers who down load a retailer’s app are likely to be more loyal, but that does not mean they wont uninstall the app if it does not meet their expectations! To help retailers benchmark and prioritize improvements in their apps […].

Mobile 350
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Future Of Retail 2020: Retail B2C Marketers Manage Influencers, Marketing Partnerships, And DTC Acquisitions

Forrester eCommerce

To understand how Forrester’s predictions will unfold in the retail industry in 2020, my colleague Madeline Cyr and I interviewed experts within Forrester for our “Applying 2020 Predictions To Retail” series.

B2C 365
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5 Tips on Connecting with Consumers from the Founder of ‘Disrupter’ Brands Hello and Eos

Retail TouchPoints

Disruption — I hate that word; you don’t want to disrupt,” he said at an event hosted by retail management platform Trax in January 2023. “No Everything about Method was different from what consumers were used to, from the aesthetic to the name.

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Survey: 87% of Consumers Doubt Influencers Use Products They Promote

Retail TouchPoints

Desire Company CEO Eric Sheinkop discussed the survey results with Retail TouchPoints : Retail TouchPoints (RTP): What’s the significance of the fact that so many consumers doubt influencers even use the products they’re recommending?

Consumer 125
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The US Shopper And Environmental Sustainability: Are Consumers Really Eco-Conscious?

Forrester eCommerce

Learn how US consumers’ attitudes and behaviors are impacting their environmentally sustainable shopping habits. Age of the Customer B2C Marketing Climate Action digital business Retail Retail Trends Sustainability

Consumer 195
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‘Shopper Promiscuity’ Forcing Brands to Completely Reimagine How they Connect with Consumers 

Retail TouchPoints

People think about promiscuity in a sexual context, but what we really mean here is an openness, a willingness to try something new ,” said Brooks in a session at the Retail Innovation Conference & Expo (RICE) earlier this year. This training hasn’t just come from the world of retail.

Consumer 123
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Next Steps in Sustainable Apparel Retail: Consumer Communication and Carbon Offsets

Retail TouchPoints

A growing number of consumers are concerned about how their purchasing decisions impact the planet, but even the most sustainability-savvy customer may be confused about how best to align purchases with their green principles.

Apparel 116
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New fashion app helping retailers and consumers avoid returns

Retail Technology Review

Data Capture Internet RetailingOnline shopping is booming. But with online shopping comes the cost – and the hassle – of online returns, and this occurs quite frequently when it comes to clothing.

Fashion 142
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How Consumer Data will Shape Retail Experiences in 2022

Retail TouchPoints

Consumer habits changed drastically last year as people went online to shop. These expected omnichannel shopping experiences will fuel the brand relationships that consumers crave and will keep them coming back for more. focused on the retail, consumer and travel industries.

Consumer 139
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Make it Big Podcast: Global Consumer Current and Future Shopping Trends with Shelley Kilpatrick

BigCommerce

We commissioned a… Make It Big Podcast Brands ecommerce podcast fashion Make It Big MIB MIB Podcast Pablo Gallaga Podcast retail Shelley Kilpatrick The Make It Big Podcast thought leadership

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Survey: Consumers Want Easy Access to Apparel Sustainability Info

Retail TouchPoints

The apparel industry’s enormous global environmental impact has made it a primary focus of sustainability efforts, and consumers — or at least a significant portion of them — want to do their part. Additionally, consumers are looking for frictionless access to sustainability information.

Apparel 128
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Luxury demand strong amid consumer weakness

RetailDive

A few brands are out of favor, while others are making a comeback, as consumers across income levels continue to shop for upscale goods

Consumer 106
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Uberall survey reveals consumer preference for ‘phygital’ retail

Retail Technology Review

Uberall, the provider of ‘Near Me’ customer experience marketing solutions, has announced the findings of its survey of over 1,000 UK consumers and their current shopping behaviour. Critical Issues Internet Retailing

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Winning Windows 2022: Retailers go all out as Consumers Clamor for In-Store Holiday Shopping Experiences

Retail TouchPoints

The holiday season has always been a core period for retailers to level up their in-store experiences. The Judges’ Choice award was initially created during the pandemic to allow brands and retailers across the U.S.

Consumer 104
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Economic Uncertainty: Here’s How Consumers Are Responding

Forrester eCommerce

CMOs cannot simply dust off their recession playbooks from years past and expect to understand — let alone serve — customers today: The unique combination of social, economic, and political tensions in this moment will shape when, where, and why consumers are […].

Consumer 195
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AllModern’s First Store Designed to Unleash Consumers’ Creativity

Retail TouchPoints

With competition on the rise and customer acquisition costs increasing, digitally native brands are increasingly looking to brick-and-mortar to expand their businesses and connect with consumers.

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How Consumers are Responding to Inflation in 2023

IntelligenceNode

2020 and 2021 saw a whirlwind of changes in retail spending habits amongst shoppers. In 2020, consumers took time to adapt to the changes brought about by the pandemic, slowing. The post How Consumers are Responding to Inflation in 2023 appeared first on Blog.

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Defining ‘Direct To Consumer’

RTP blog

By Ashwin Ramasamy, PipeCandy If you’re a follower of retail, you have definitely stumbled upon these terms in your newsfeed — DTC, D2C, DNVB. Andy Dunn, the co-founder of men’s clothing retailer Bonobos, coined the term “DNVB ” which stands for Digitally Native Vertical Brands. Instead, they tend to play end-to-end from product design, development, production, marketing and customer experience, effectively taking middlemen like retailers and distributors out of the picture.

Consumer 150
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Social Commerce: Retailers (and Platforms) Struggle to Catch up With Consumers’ Enthusiasm

Retail TouchPoints

For consumers, creators and retailers alike, sifting through the ever-changing array of functionalities across platforms is still fraught with misfires, miscommunications and mistrust. Whether social commerce will play a crucial role in retail going forward is no longer a question.

Consumer 116
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NRF Big Show to Spotlight Innovative Consumer Products and Workforce Solutions

Retail TouchPoints

Everyone in the retail industry knows January means two things: lots of holiday returns and the venerable NRF Big Show , running Jan. New to this year’s event is the Consumer Product Showcase , offering SMB brands the opportunity to show off innovative customer-facing products.

Consumer 105