Retail TouchPoints

JULY 28, 2023

Accenture surveyed more than 10,000 consumers in 16 countries and found that although we’re living in a time of “lasting uncertainty,” the “ resilient consumer ” is uncovering new ways to protect and control what is most important to them. As a result, consumer behaviors are becoming more complex.

Consumer 230

Consumer Leisure Multi-channel Retail 230

Retail TouchPoints

APRIL 18, 2024

Alliance Retail Group (ARG) — a nonprofit self-negotiating ad group that helps independent grocers band together to remain competitive — has launched a retail media network (RMN) that will be powered by Swiftly. We are leveraging our consumers and our collective $16.5 billion in retail sales. billion in retail sales.

Retail 251

Retail Social Media Point of Sale Omnichannel 251

Retail TouchPoints

FEBRUARY 3, 2021

Seismic shifts in consumer trends accelerated by the pandemic will have long-lasting implications for the retail industry at large. Future Commerce partnered with Method + Mode to conduct broad consumer research over a period of three months ending in January 2021. Boring won’t cut it.

Consumer 329

Consumer Retail Jewelry Arts 329

Retail TouchPoints

JANUARY 31, 2024

We’ve all heard that today’s empowered consumer demands seamless and consistent experiences, but new research from CI&T indicates that these expectations are higher than ever. The 2024 Connected Retail Report includes a survey of 1,012 U.S.

Shipping Costs 260

Shipping Costs Consumer Mobile Channel 260

Retail TouchPoints

APRIL 17, 2024

Everywhere I go, business leaders ask me, “What’s the next big thing in retail?” Rather than chasing the obvious trends everyone else is pursuing, we dig deep into the human psyche to uncover the unmet consumer needs yet to be served by brands. So why does this matter in retail?

Consumer 130

Consumer Leisure Customer Books 130

Retail TouchPoints

SEPTEMBER 16, 2021

For consumers, creators and retailers alike, sifting through the ever-changing array of functionalities across platforms is still fraught with misfires, miscommunications and mistrust. Whether social commerce will play a crucial role in retail going forward is no longer a question. In 2010 , adults in the U.S. earning $26.97

Consumer 306

Consumer Social Media Retail Multi-channel 306

Retail TouchPoints

APRIL 11, 2024

We are past the point of conjecture about whether AI will upend the retail industry; it already has. In a recent study sponsored by Nvidia, 69% of retailers that used AI in 2023 reported that it increased revenues, and 72% said it reduced operating costs. But what are the most forward-thinking retailers doing with AI this year?

Retail 282

Retail Mobile Consumer Operations 282

Retail TouchPoints

JANUARY 4, 2022

As retailers have struggled to navigate changes in consumer behavior and economic uncertainty brought on by the pandemic, one area has seen continued growth: recommerce. Recommerce checks many boxes for both consumers and businesses. In fact, apparel resale revenues are growing 24 times faster than retail apparel sales. .

Consumer 323

Consumer Clothing Retail Apparel 323

Retail TouchPoints

OCTOBER 15, 2021

Brands and retailers are feeling mounting pressure — from consumers, shareholders and even their boards — to be more inclusive. But it’s still true that only a small fraction of the fashion retail market has put tactical plans into place to support this significant consumer base. billion in the U.S.

Consumer 290

Consumer Retail Merchant Services Fashion 290

Retail TouchPoints

FEBRUARY 20, 2024

The service enables consumers to choose which data they share with the merchant, such as purchase histories that would enable more personalized product recommendations based on interests as well as sizes, style and color preferences for clothing.

Merchant Services 252

Merchant Services Payment Services Consumer Clothing 252

Retail TouchPoints

FEBRUARY 7, 2024

The retail landscape is evolving, driven by shifting consumer preferences and an increasing awareness of the environmental impact of traditional business practices. As demand for sustainability grows, retailers are tasked with reimagining their strategies to embrace eco-friendly solutions.

Retail 253

Retail Clothing Consumer Arts 253

365 Retail

APRIL 19, 2024

Despite the Government refusing to overturn the abolition of the duty-free shopping for tourists in the Spring Budget, now half (50%) of UK consumers want the scheme to be reinstated, according to the latest research from Retail Technology Show (RTS), the leading event that connects retail’s changemakers and leading tech innovators.

Technology 105

Technology Consumer Retail Leisure 105

Retail TouchPoints

DECEMBER 3, 2021

Technological innovations have optimized and enhanced almost all areas of the retail organization, from marketing to fulfillment, but the process of bringing products to market has been markedly slower to advance. And yet the process that brands use for bringing products to market to serve that consumer hadn’t evolved at all.

Consumer 264

Consumer Merchant Services Retail Social Media 264

Retail TouchPoints

MARCH 30, 2023

The Private Label Manufacturers Association reported that sales of private label consumer packaged goods soared 11% last year to nearly $230 billion. Sales of store brand products often rise during periods of economic hardship, and it’s clear that double-digit inflation has spurred consumers to turn to cheaper alternatives to save money.

Consumer 218

Consumer Food and Beverages Retail Supplies 218

Retail TouchPoints

APRIL 19, 2024

But inspiration struck while she was working for a retail-focused hedge fund and realized the lack of safe piercing options for consumers. Schneider started Rowan to create a safe yet joyful space for consumers to get pierced, celebrate life’s big moments and, perhaps most importantly, express themselves.

Retail 216

Retail Consumer Events Marketing 216

Retail TouchPoints

FEBRUARY 26, 2024

Consumers are quickly losing trust, and companies must act swiftly and responsibly to restore it. A Pew Research study reveals a concerning trend: 67% of consumers have little understanding of what companies do with their data, a sentiment echoed by an IAPP study which found that only 29% feel informed about how their data is protected.

Improvements 312

Improvements Payment Services Consumer Banking 312

Retail TouchPoints

SEPTEMBER 1, 2022

Desire Company CEO Eric Sheinkop discussed the survey results with Retail TouchPoints : Retail TouchPoints (RTP): What’s the significance of the fact that so many consumers doubt influencers even use the products they’re recommending? retail sales, according to the National Retail Federation ]. of all U.S.

Consumer 321

Consumer Recommendation Marketing Retail 321

Retail TouchPoints

APRIL 23, 2024

Saks has joined peers like Nordstrom and Macy’s by launching a retail media network that will enable its brand partners to connect more directly with the Saks customer base through digital advertising. As Saks noted in its announcement, the retailer is one of the first in the luxury space to introduce a retail media offering.

Retail 150

Retail Customer Data Customer Experience eCommerce 150

Retail TouchPoints

MARCH 14, 2024

“There’s nothing new today about the idea of a pop-up, everybody’s doing them, they’re almost ubiquitous,” said Lazenby, who now serves as President and CEO of the family business, Whitman Family Development , in an interview with Retail TouchPoints. Of course, that hasn’t stopped them, not in the least.

Travel 292

Travel Consumer Shipping Drop Ship 292

Retail TouchPoints

JANUARY 19, 2024

Put mildly, it has been a challenging few years for retailers. A historic pandemic with a double-whammy of supply chain and staffing issues as well as persistently high levels of inflation have up-ended a lot of industry norms and pushed consumers to increasing their scrutiny on where and how much they spend. Where should they start?

Payment Services 339

Payment Services Merchant Services Retail Customer Experience 339

Forrester eCommerce

OCTOBER 29, 2021

retailers and brands are on the path to actively supporting the circular economy. Overall, consumers’ consciousness about environmental, social, and governance (ESG) […].

Consumer 195

Consumer Retail Marketing 195

Retail TouchPoints

DECEMBER 13, 2021

With retailers already pushing out holiday sales to entice consumers to buy early and avoid delivery delays due to supply chain congestion, one tactic that they will lean on to entice customers is buy now, pay later (BNPL). BNPL represents a permanent shift that will change retail forever, for the better.

Payment Services 262

Payment Services Consumer Retail Management 262

Retail TouchPoints

SEPTEMBER 9, 2022

The apparel industry’s enormous global environmental impact has made it a primary focus of sustainability efforts, and consumers — or at least a significant portion of them — want to do their part. Retail TouchPoints (RTP): What do the findings about the demographics of the shoppers most interested in sustainability say to you?

Apparel 330

Apparel Consumer Fashion Information 330

Retail TouchPoints

MAY 25, 2021

Some COVID-era restrictions remain, but with vaccines continuing to roll out and optimism in the air, it’s a perfect moment to consider what this summer might look like for shoppers and retailers. Both consumer confidence and spending are on the rise as the economy shows signs of stabilizing. Money in pockets.

Travel 299

Travel Consumer Retail Arts 299

Retail TouchPoints

JUNE 9, 2022

The majority of consumer goods and retail (CGR) companies have accelerated their digital journeys over the last two years to better serve the growing number of online shoppers. In the end, consumer goods and retail companies are shining examples of why CX and EX are inextricably linked. And it doesn’t stop there.

Consumer Goods 237

Consumer Goods Consumer Retail B2C 237

Retail TouchPoints

MARCH 14, 2024

Retailers that have recently launched their own retail media businesses should learn from what the established leaders already do. In this way, retailers will act more like media houses and thus engender the trust of CPG advertisers. retailers all offer.

Retail 295

Retail Omnichannel Consumer Channel 295

Retail TouchPoints

APRIL 4, 2024

Retail media experienced massive growth in 2023 and shows no sign of slowing in 2024. But even as retail media networks have proliferated , ad buyers still are limited in how many they can participate in. A lack of standardization across the retail media ecosystem. The culprit?

Retail 268

Retail X-cart Banking Definition 268

Retail TouchPoints

FEBRUARY 8, 2024

The growth of retail media networks (RMNs) in recent years has been impressive. As the world moves away from third-party identifiers, retailers are using their own channels to unlock the potential of their valuable shopper audiences — so much so that retail media is now the fourth-largest advertising medium, according to data from WARC.

Payments 301

Payments Payment Services Retail Channel 301

Retail TouchPoints

NOVEMBER 13, 2023

August’s overall retail sales in the U.S. However, the overall data masks some key data points that may be of concern to retailers, including data showing declines in discretionary categories such as furniture (-1.0%) and sporting goods (-1.6%). And with less inflation, consumers will regain some spending power. year-over-year.

Consumer 310

Consumer Merchant Services Sporting Goods eCommerce 310

Retail TouchPoints

SEPTEMBER 26, 2022

Brick-and-mortar retailers have historically built deep relationships with customers locally, on a one-to-one basis. Unfortunately, unexpected situations can occur at any moment, like a global pandemic that reduces foot traffic to a trickle, or the shift of consumer demand online from offline channels. It’s About Entertainment.

Consumer 262

Consumer Social Media Retail Live Chat 262

Retail TouchPoints

MARCH 3, 2023

Today’s retail environment is challenging — whether it is price pressure from discounters, market disruption from online players, increased price transparency for shoppers or changing macroeconomics. Retailers must create experiences that are unique to their brand and tailored to individual customers based on their behavior, needs and habits.

Consumer 247

Consumer Customer Loyalty Customer Experience Recommendation 247

Retail TouchPoints

DECEMBER 14, 2023

The National Retail Federation (NRF) has introduced the Center for Retail Sustainability , designed to help retailers generate economic value while also creating benefits for the environment, communities and societies. As part of the NRF Big Show, the organization will host a Sustainable Retail Workshop on Jan.

Workshop 270

Workshop Retail Supplies Consumer 270

Retail TouchPoints

DECEMBER 13, 2023

Despite the surge in online shopping, physical stores remain essential for retailers, providing a space for customers to interact with products and build deeper brand connections. Retailers must provide compelling reasons for in-store visits, blending digital and physical experiences.

Retail 312

Retail Customer Loyalty Social Media POS 312