Retail TouchPoints

AUGUST 17, 2023

The latest Consumer Price Index (CPI) data highlights a significant deceleration in inflation, now standing at half of last year’s peak. This moderating trend in inflation is an encouraging development, but it is not without its caveats, particularly within the dynamic and complex terrain of the retail and consumer goods industries.

Consumer 246

Consumer Payment Services Food and Beverages Supplies 246

Retail TouchPoints

MARCH 14, 2023

Big box leaders like Target and Walmart have recently revealed the sizeable impact retail theft has had on 2022 revenues, with Walmart’s CEO even threatening to close stores or be forced to raise prices on consumers if things don’t change soon. By the numbers, retailers experienced a startling 26.5% With repeat offenders accounting for 40.1%

ACH 262

ACH Retail Technology Information 262

Forrester eCommerce

JANUARY 29, 2021

Our communications need to be both private and secure. While the changes had implications for consumers who use WhatsApp, the concerns also made their way into the enterprise. The recent uproar about WhatsApp’s changes to its privacy policy is a good reminder of that fact.

Consumer 363

Consumer Customer 363

Forrester eCommerce

DECEMBER 9, 2020

Operational technology (OT) and industrial control system (ICS) security are vitally important for the safety of the people who work in critical infrastructure and manufacturing. OT security is also necessary for the consumers of the energy, drinking water, and products made in our industrial facilities.

Operations 264

Operations Technology Consumer Management 264

Retail TouchPoints

JANUARY 5, 2024

Consumers’ loyalty program preferences and expectations are e v olving , and while financial benefits are still seen as valuable, consumers also are increasingly seeking services and experiences that reflect their journey and growing relationship with a brand.

Consumer 264

Consumer Mobile Payments Payment Services Travel 264

Kissmetrics

MAY 10, 2021

Blockchain technology is a new way to secure your data. ” The blocks of information are bound and secured together by cryptographic principles called chains. How Does Blockchain Work for Data Security? Why Should You Use Blockchain in Marketing Data Security? Blockchain Improves Security, Encryption, and Validation.

Cryptocurrencies 262

Cryptocurrencies Marketing Social Media Cryptography 262

Retail TouchPoints

AUGUST 12, 2022

Cannabis dispensary operator Planet 13 has adopted IDScan.net identification scanners for increased compliance and security. These are synced with the software provider’s AI-powered VeriScan Online Enterprise technology to accurately and quickly authenticate government-issued documents while also gathering important consumer data.

Document 245

Document Customer Data Technology Operations 245

Retail TouchPoints

FEBRUARY 25, 2022

Gift cards remain a popular purchase among consumers, but they also provide openings for scammers and criminals. In conjunction with the upcoming National Consumer Protection Week, the Retail Gift Card Association (RGCA) is promoting a public service announcement to inform consumers about steps toward secure use.

Gifts 286

Gifts Consumer Payment Services Payments 286

Retail TouchPoints

FEBRUARY 3, 2021

Seismic shifts in consumer trends accelerated by the pandemic will have long-lasting implications for the retail industry at large. Future Commerce partnered with Method + Mode to conduct broad consumer research over a period of three months ending in January 2021. 81% of people have actively secured a second life for their items.

Consumer 342

Consumer Retail Jewelry Arts 342

Retail TouchPoints

MARCH 4, 2024

A recent study of more than 4,700 consumers from Bread Financial indicates payment choices — including retail store credit cards, bank branded credit cards and buy now, pay later (BNPL) — at checkout have become a major factor in pleasing shoppers and closing a sale. It goes without saying that great service is important.

Payment Services 289

Payment Services Consumer Small Business Retail Banking 289

Forrester eCommerce

FEBRUARY 3, 2020

At the end of 2019, Forbes identified data privacy and security as the most pressing issue in the upcoming decade. While clicking through their often numerous social media accounts, consumers are providing these companies with more personal data. […].

Social Media 313

Social Media Consumer Customer 313

Retail TouchPoints

AUGUST 16, 2022

Laws and regulations that protect consumer data — such as the EU’s General Data Protection Regulation (GDPR), the removal of third-party cookie support and Apple’s increased privacy protections — are pushing ecommerce operators to find creative new ways to provide successful personalization.

eCommerce 264

eCommerce Consumer Merchant Services Recommendation 264

Retail TouchPoints

APRIL 8, 2021

Trax , a cloud-based solution that helps CPG brands and retailers optimize their inventory strategies through data and analytics, has secured $640 million in Series E funding. Our many solutions address the complex needs of CPG brands and retailers as they rapidly adjust to shifts in consumer behavior.”.

Technology 299

Technology Management Consumer Retail 299

Retail TouchPoints

FEBRUARY 20, 2024

The service enables consumers to choose which data they share with the merchant, such as purchase histories that would enable more personalized product recommendations based on interests as well as sizes, style and color preferences for clothing. The service is now available in the U.S.,

Merchant Services 264

Merchant Services Payment Services Consumer Clothing 264

Forrester eCommerce

JULY 8, 2019

Does your organization have a strategy for protecting employees at home as a part of your overall cybersecurity program? Something that could include, but really goes to a place that is beyond awareness training? If you answered no, you’re not alone Employee privacy is a big reason why not. And yet, as the connected smart […].

Consumer 327

Consumer Information Mobile Customer 327

Kissmetrics

AUGUST 30, 2021

If you are still focused on millennials, it’s time to start paying attention to a new generation of consumers. Gen Z consumers are savvy buyers and can spot inauthentic advertising. In fact, 53 percent of consumers between 18 and 39 say they trust PayPal to keep their financial information secure. Conclusion.

Consumer 351

Consumer PayPal Social Media Article 351

Retail TouchPoints

APRIL 17, 2024

Rather than chasing the obvious trends everyone else is pursuing, we dig deep into the human psyche to uncover the unmet consumer needs yet to be served by brands. Long before our conscious minds decide what something is, our senses have already detected, decoded and decided whether it’s an enhancement or impediment to life.

Consumer 130

Consumer Leisure Customer Books 130

Retail TouchPoints

FEBRUARY 16, 2024

Consumers are only one click away from retailers at all times. While this certainly makes online shopping easier, it also means that consumers expect fast, first-contact resolutions during customer service interactions — and unfortunately, retailers can struggle to meet this demand.

Customer Experience 313

Customer Experience Payment Services Improvements Customer 313

Retail TouchPoints

JANUARY 25, 2024

The importance of efficient and secure online retail experiences is more crucial than ever. Retailers face the challenge of not only attracting customers but also ensuring their online journey is seamless and secure. Passwords are at the heart of the issue and account for 30% of all abandoned online purchases. Enter passkeys.

Payment Services 264

Payment Services Cryptography Payments Improvements 264

Retail TouchPoints

SEPTEMBER 17, 2022

The Consumer Financial Protection Bureau (CFPB) is planning to start regulating buy now, pay later (BNPL) products. We are likely going to experience more consumers going to a place with this product that they haven’t before, and participating in a way they weren’t expecting [e.g. with late payments, fees, etc.].

Payments 262

Payments Consumer Payment Services PayPal 262

Retail TouchPoints

MAY 12, 2021

The effects of the pandemic have left many consumers feeling powerless over their social lives, work lives, and their ability to shop and dine out safely. However, physical spaces can refuel consumer confidence through in-person physical experiences, according to a survey of more than 1,000 U.S.

Consumer 264

Consumer Retail 264

Retail TouchPoints

MARCH 22, 2022

2 trillion in 2022, despite the fact that consumers often abandon carts upon discovering they can’t transact in their local currency or are redirected to a third party for checkout. Cross-border ecommerce transactions are projected to reach $1.

Merchant Services 276

Merchant Services Payment Services Banking eCommerce 276

Wiser

NOVEMBER 29, 2023

Understanding the difference between trade promotion and consumer promotion is crucial for any business seeking to maximize its market impact and sales potential. Consumer promotions, on the other hand, primarily target the end-user of a product or service—the customers. What is Consumer Promotion?

Consumer 146

Consumer Customer Loyalty Supplies Customer Retention 146

ESW

SEPTEMBER 1, 2023

American consumers spent an astounding $1.29 Since computers, televisions, smartphones and other electronics are often priced higher than other retail items, the return cycle can be particularly vicious for consumer electronics brands. So how can consumer electronics brands reduce the number of holiday returns this year?

Consumer Electronics 146

Consumer Electronics Electronics Consumer Live Chat 146

Retail TouchPoints

SEPTEMBER 3, 2020

According to the FTC, the company misled consumers by claiming that the locks had “double-layered lock design” and were made with “anti-shim and anti-pry technologies.” IoT security continues to be an oversight for many, but it doesn’t need to be — especially for retailers with a huge stake in the game.

Consumer 180

Consumer Retail Supplies Games 180

Retail TouchPoints

DECEMBER 20, 2023

The Federal Trade Commission (FTC) has prohibited Rite Aid from using facial recognition technology in its stores, claiming the retailer failed to implement reasonable security procedures and prevent harm to consumers.

Technology 264

Technology Information Consumer Other 264

Forrester eCommerce

OCTOBER 3, 2018

After a very successful event last week in Washington, DC, our extended team of experts in information security, privacy, consumer behavior, and digital strategy is locking down the final details for Privacy & Security Forum Europe, which takes place in London on 9 and 10 October!

Events 247

Events Information Consumer 247

Retail TouchPoints

JUNE 9, 2022

The majority of consumer goods and retail (CGR) companies have accelerated their digital journeys over the last two years to better serve the growing number of online shoppers. In the end, consumer goods and retail companies are shining examples of why CX and EX are inextricably linked. And it doesn’t stop there.

Consumer Goods 272

Consumer Goods Consumer Retail B2C 272

RetailWire

MARCH 19, 2024

Solo Brands has secured a notable position on Fast Company's list of the World's Most Innovative Companies of 2024, ranking at No. 2 in the Consumer Goods category.

Consumer Goods 81

Consumer Goods Consumer 81

Retail TouchPoints

FEBRUARY 27, 2024

With this evolution into digital sales and the increased use of data mining, retailers are facing unprecedented challenges in digital security. A cyberattack that compromises customer personal information can diminish the trust consumers place in a brand. million, underscoring the significant financial impact of such incidents.

Payment Services 278

Payment Services Retail POS Operations 278

TalkingRetail

AUGUST 3, 2020

The Nisa Local store in Danesmoor, Derbyshire, is asking customers not to wear face coverings for security reasons. However, a sign at the Chesterfield Nisa, says: “For security reasons, please.

Consumer 122

Consumer Customer 122

RetailMinded

OCTOBER 18, 2023

In the vibrant corridors of retail environments, where consumer activity perpetually buzzes, the strategic allocation of retail space emerges not merely as a tactic but as an essential strategy, intertwining security and spending patterns.

Improvements 59

Improvements Retail Payments Payment Services 59

Retail TouchPoints

MARCH 14, 2024

These retailers harness the power of consumer data to create detailed buyer personas, identifying the preferences, behaviors and demographics of target audiences. This knowledge will not only facilitate more effective advertising but will also enable personalized messaging that resonates with individual consumers.

Retail 311

Retail Omnichannel Consumer Channel 311

RetailDive

MARCH 26, 2024

The round, led by consumer venture group Forecast Labs, will be used to boost sales and explore growth opportunities in retail.

Consumer 95

Consumer Retail 95

365 Retail

FEBRUARY 7, 2024

The supermarket giant has committed to a long-term presence in the area, securing a 20-year lease for a 12,734 square foot space that was formerly home to the homeware retailer Wilko. This move comes after a year of transformative changes and enhancements at the centre, spearheaded by CBRE IM’s strategic investments.

Leisure 72

Leisure Retail Management Events 72

Korona

NOVEMBER 1, 2023

Worried about RFID security in retail? Here's everything you need to know about attacks, prevention, and more.

Supplies 52

Supplies Consumer Retail Management 52

Retail TouchPoints

NOVEMBER 4, 2021

Despite having just officially begun, this holiday shopping season already is marked by supply chain disruption, persistent inflation and mixed consumer confidence. And just like last year, it looks like consumers will respond by turning to ecommerce.

Shipping Costs 264

Shipping Costs Consumer Supplies Merchant Services 264