Retail TouchPoints

JULY 11, 2022

If we were to sum up what brands need to know about Gen Z customer experiences preferences (and employee experience preferences) in a few words, it would go something like this: they’re different. Tip #1: Seamless and efficient experiences are a must. In the course of our research we found that: In the U.S.:

Customer Experience 284

Customer Experience Social Media Customer Live Chat 284

Forrester eCommerce

OCTOBER 25, 2021

A great digital experience starts with the basics: a strategy for omnichannel engagement; great design; personalized, yet trustworthy, experiences; and, of course, the technology and operations to support it. But to differentiate your company’s digital presence, you will also need to be creative in your approaches and solutions.

Customer Experience 370

Customer Experience Omnichannel Customer Operations 370

lateshipment

AUGUST 1, 2022

The benefits of automation are clear for the business as a whole, and automation can also transform the customer experience even when the customer isn’t directly involved. Shopping and checkout experiences can be managed directly by the customer, but that’s only half of the overall order experience.

Customer Experience 147

Customer Experience Payment Services Customer Shipping Costs 147

Retail TouchPoints

AUGUST 17, 2023

They strive to create seamless, personalized customer experiences to continue to attract discerning consumers and build efficient supply chains, yet they often encounter barriers presented by fragmented technology infrastructure, which hinders scalability without disruption. These businesses find themselves at a demanding intersection.

Consumer 217

Consumer Payment Services Food and Beverages Supplies 217

BigCommerce

NOVEMBER 13, 2017

For API integration across various systems allowing for streamlined UX and back office efficiency when selling online courses. Time saved for brand employees sans a hit to the customer experience on the front-end. Berlitz is a seller of online courses. Why they won. Business stats. Founder: Maximilian Berlitz. Final word.

BigCommerce 196

BigCommerce eCommerce Payment Services Shopping Carts 196

Retail TouchPoints

MAY 11, 2021

According to Doddle’s October 2020 YouGov survey findings, if they have a great experience, 84% of customers are more likely to shop with you again, so if your returns operation is running smoothly and generating great customer experiences, you should see customers purchasing as frequently or more frequently after returning an item.

Customer Experience 192

Customer Experience Customer Customer Retention Books 192

Forrester eCommerce

OCTOBER 25, 2021

A great digital experience starts with the basics: a strategy for omnichannel engagement; great design; personalized, yet trustworthy, experiences; and, of course, the technology and operations to support it. But to differentiate your company’s digital presence, you will also need to be creative in your approaches and solutions.

Customer Experience 195

Customer Experience Omnichannel Customer Operations 195

RTP blog

APRIL 30, 2018

It seems as though voice assistants are everywhere, from the car and the home to the workplace and of course, mobile devices. Harnessing voice technology is one of the leading ways today’s brands can truly deliver a more seamless customer experience tomorrow. So where does the retail customer experience fit in?

Customer Experience 170

Customer Experience Customer Retail Technology 170

iVend

JUNE 15, 2022

Customers took to social media to vent their frustration about price differentials of up to 40%, and the confusion of some items being more expensive online than in-store, and vice versa. For a retailer that has enjoyed an enviably strong reputation with the shopping public, this retail customer experience was a big blow to its reputation.

Customer Experience 97

Customer Experience Customer Retail Channel 97

Retail TouchPoints

OCTOBER 22, 2021

However difficult the initial decision to host third-party sellers was, Jassy now terms it a “win-win-win”: SMBs gain access to a larger group of customers, who in turn get a broader selection and lower prices, and Amazon of course benefits as well. aimed at undercutting the dominance of Amazon and its Big Tech counterparts.

Small Business Retail 230

Small Business Retail eCommerce Customer Fulfillment 230

RTP blog

MARCH 26, 2018

By Derek Dykens, Cisco Traditional retailers are feeling immense pressure to improve the in-store customer experience as innovative, digital-first competitors continue to enter the brick-and-mortar space. Deploying the right mobile technology can provide great benefits and get you back on course to having happy employees.

Customer Experience 150

Customer Experience Customer Technology Mobile 150

Fabric

APRIL 18, 2024

A better omnichannel shopping experience happens with OMS Commerce is a journey, not just for your customers, but also for those 1s and 0s coursing through your clouds and systems. Your customers don’t care about the back end. They just want a great experience. Of course, there’s even more to it. Frequently!

eCommerce 130

eCommerce Omnichannel Payment Services Payments 130

RTP blog

JUNE 1, 2018

They deliver differentiated experiences and have re-imagined the function of their physical space. Retailers are delivering differentiated customer experiences through investment in store technology, people and process. Exercising the organizational discipline to change course and learn from testing can reduce execution waste.

Customer Experience 150

Customer Experience Technology Customer Operations 150

iVend

NOVEMBER 17, 2021

It’s the natural sequel to the increase in online shopping, which started years ago but was of course sky-rocketed by the enforced restrictions of the pandemic. . iVend Retail for Hardware Don’t risk anything less than an outstanding customer experience. iVend provides retail technology to ensure top-notch customer service.

Customer Experience 81

Customer Experience Customer Multi-channel Fulfillment 81

Retail TouchPoints

JANUARY 13, 2021

The power of connected commerce became even more apparent over the course of the COVID-19 outbreak, with buy online, pick up in-store (BOPIS) and curbside services exploding in popularity.

Other 248

Other Customer Experience Omnichannel Customer 248

GetElastic

JANUARY 3, 2019

As we close out 2018, there’s a lot of new experiences (like checkout-free stores), surprising acquisitions (like the Amazon/Whole Foods merger) and more to reflect on and leverage for the year ahead. Every year brands raise the bar for improved commerce experiences. As standards rise, so do customer expectations.

Customer Experience 145

Customer Experience Customer Payment Services Mobile 145

iVend

OCTOBER 7, 2021

Customer experience is the retail ‘holy grail’ – the all-important goal that retailers must achieve to be successful. I’ve written about customer experience on numerous occasions this year – citing it as one of the top four priorities for retailers in 2021. I’m not telling you anything new there.

Customer Experience 52

Customer Experience Customer Shipping Costs Fulfillment 52

Retail TouchPoints

JANUARY 30, 2024

Gen AI, with its vast potential for enhancing efficiency and personalizing customer experiences, also comes with ethical considerations. Retailers can use AI training to equip their employees with the tools needed to make sure that integrated AI is used in ways that respect and enhance the customer experience.

Retail 318

Retail Customer Experience Technology Customer Data 318

Retail TouchPoints

APRIL 8, 2024

The effort was spearheaded with a six -week, multi-pronged initiative designed to remind associates of the importance of customer feedback that led to a 3.5X increase in associate usage of the retailer’s VOC (Voice of the Customer) platform over the course of the campaign, with 6,000 logins in one month from 2,000 different associates.

Customer 193

Customer Customer Experience Improvements Consumer 193

Retail TouchPoints

OCTOBER 31, 2023

Be tough — but preserve the customer experience. This could help them harmonize twin goals — deterring crooks and preserving the customer experience. This can reduce customer waits and frustration. It includes researchers, tech vendors, police and major retailers. The two are not always in conflict.

Sporting Goods 254

Sporting Goods Vend Customer Experience POS 254

Retail TouchPoints

OCTOBER 23, 2023

While discounts and deals will be core, the ailing department store chain is also prioritizing in-store merchandising and curation to improve the customer experience. To make finding the perfect gift even easier, Kohl’s has developed a new front-of-store experience, aptly called Gift Shop, that is curated for various holiday gifting needs.

Toys 234

Toys Gifts Department Stores Omnichannel 234

Retail TouchPoints

FEBRUARY 5, 2024

The reasons are many: sustainability , cost savings , delivery efficiency and a better customer experience (for both of Amazon’s customers — the end consumer and its third-party sellers). But the ultimate win for Amazon is a better customer experience. and Canada.

Shipping Costs 269

Shipping Costs Fulfillment Shipping Customer Experience 269

Retail TouchPoints

SEPTEMBER 29, 2023

One of the best courses I took back in college (I won’t say how long ago that was, but it was before smartphones and even faxes, so you do the math) was on labor history: unions, strikes, the Industrial Workers of the World or IWW (management at the time said the initials stood for “I Won’t Work”).

Fulfillment 263

Fulfillment Customer Experience SEO Operations 263

Smile.io

OCTOBER 14, 2020

It’s go digital or face demise in a post-pandemic world That’s also why monitoring e-commerce trends is more important than ever before to ensure your digital experiences are up-to-date and relevant. Customers Prioritize Experience Over Product or Service Customer experience is the new battlefield of e-commerce.

Customer Experience 53

Customer Experience eCommerce Customer Social Media 53

Korona

FEBRUARY 2, 2022

Many companies now spend incredible amounts of time and money on improving their customer service and the overall customer experience at their store, whether it be online or brick-and-mortar. But there is a distinct difference between customer service and customer experience. And few are aware of this.

Customer Experience 52

Customer Experience Customer POS Retail 52

Forrester eCommerce

APRIL 7, 2020

Driving digital transformation of your business is, of course, critical to extending your market value and customer experience gains in today’s market. However, building digital solutions that are viewed by your market as proprietary to you, holds back their engagement.

Marketing 275

Marketing Customer Experience Customer Information 275

Retail TouchPoints

JANUARY 3, 2023

The pop-up used a BOPIS model (for free, of course), allowing the children to select an item they liked ahead of time. Laugh aligned CS Hudson’s knowledge with the power of social good while enabling the use of today’s most current in-store and online technology to drive better customer experiences and awareness.

Toys 243

Toys Games Accessories Events 243

Retail TouchPoints

MARCH 27, 2024

Most programs are comprised of traditional learning methods — things like static courses, paper manuals, the occasional PDF, videos and one-to-one training or workshops. As CNBC ’s article “Future of Retail” predicts, brands are doubling down on customer experience. Perhaps the most ineffective is e-learning.

Retail 223

Retail eCommerce Games Workshop 223

RetailMinded

APRIL 27, 2020

In addition, you need to think about your target audience, your customers, and how you will provide the best customer experience and service. Making sure you offer excellent customer service is more important today than ever before. Making sure you offer excellent customer service is more important today than ever before.

Customer Experience 52

Customer Experience Improvements Customer Social Media 52

Retail TouchPoints

JUNE 13, 2023

This shift toward unified commerce requires us to blur the lines between physical and digital retail and create a consistent and integrated customer experience across channels. Personalization: With the amount of choice available today, consumers expect personalized experiences tailored to their preferences and behaviors.

Supplies 225

Supplies Customer Experience Technology Omnichannel 225

Retail TouchPoints

SEPTEMBER 25, 2023

This is excepting, of course, the professionals tasked with maintaining and operating those supply chains.) Goldsby: Well, the best return is the one that doesn’t happen, but you can’t stiff-arm customers — providing a bad customer experience is not a good idea.

Supplies 296

Supplies Shipping Costs Fulfillment Customer Experience 296

Retail TouchPoints

MARCH 22, 2023

This, as well as cost-cutting initiatives that included headcount reductions over the course of 2022, contributed to the retailer’s profitability. Rather than stand still, we pivoted last year to cut costs, optimize inventory and focus on enhancing the customer experience,” said Matt Furlong, CEO of Gamestop on a call with investors. “We

Shipping Costs 234

Shipping Costs Games Operations Shipping 234

Retail TouchPoints

JANUARY 26, 2023

After sweeping up millions of square feet in warehouse space to meet the pandemic-driven surge in ecommerce demand, Amazon has now reversed course, closing or canceling dozens of facilities across the country. With a flexible approach to fulfillment, the customer visit becomes more of an experience and less of a transaction.

Sporting Goods 305

Sporting Goods Retail Fulfillment Customer Experience 305

Retail TouchPoints

FEBRUARY 26, 2024

Lowering the Barrier to Education Walmart also has more than doubled the number of short-form certificates and courses it provides to help associates move into new roles within the company. Walmart also is producing a series of its own certificates, including a supply chain operations course created with the University of Arkansas.

Supplies 162

Supplies Management Operations Blog 162

Retail TouchPoints

DECEMBER 13, 2023

customer experience). And then of course, the business lens of it to make it scalable. They are far too centered on the store as a stand-alone entity and not as part of the overall customer experience, which means they tend to drastically undervalue the store’s contribution to that customer experience.

Sporting Goods 270

Sporting Goods Technology Omnichannel Operations 270

AcquireConvert

APRIL 11, 2021

This seismic shift in consumer shopping habits means that eCommerce stores must ensure more than ever that they are providing a good customer experience. A report from PwC discovered that 73% of customers alluded to customer experience being an important factor in their purchasing decisions.

Customer Experience 41

Customer Experience Live Chat eCommerce Customer 41

Retail TouchPoints

FEBRUARY 22, 2023

Headless ecommerce and low-code application development are two increasingly advantageous technology frameworks — and they’re on a collision course for retailers. From there, organizations can leverage customer data and rapidly execute upon opportunities for innovation, iteratively evolving key features.

eCommerce 253

eCommerce eCommerce Platforms Customer Experience Technology 253