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HBC Splits Saks OFF 5TH Into Online and In-Store Businesses — a Path Other Brands May Follow

Retail TouchPoints

The department store retailer took a similar route by dividing Saks Fifth Avenue into distinct ecommerce and brick-and-mortar companies — a move that could become a trend among apparel and specialty retailers. This is the second such separation made by HBC in recent months.

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The Need for Delivery Speed Drives Holiday Hiring

Retail TouchPoints

While Amazon and many big box retailers have announced their seasonal hiring plans, department stores and fashion chains have been notably, but not unexpectedly, quiet. The pandemic has negatively impacted the department stores’ businesses. Relieving Pressure On Stores.

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How to Meet and Exceed Amazon-Driven Customer Expectations 

ESW

If they needed a new shirt, they went to the department store. If they needed to replace a light bulb, they went to the hardware store. But since customers demand choice, global brands need the right partners with the expertise to broaden the product catalogue. Customisation Amazon makes excellent use of customer data.

eCommerce 139
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How Traditional Retailers Use Digital Marketing to Stay Relevant

Optimizely

It’s likely that Sephora dug into their customer data to find the average time between repeat purchases of the same product, to get precise insights into the timing of the send. Target’s Data-Driven Decision Making. Nordstrom’s Affinity For Personalization and Curation. The Advantage of Baby Boomer Brands.

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Honey, I Shrunk The Store: Retailers Go Small To Get Big

Steve Dennis

As has become all too familiar, the moribund department store sector is dominated by huge multi-story formats, most ranging in size between 150,000 – 200,000. Local is nothing like a Nordstrom department store. Let’s look at a few of the more newsworthy efforts. Macy’s. Nordstrom Local.

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Macy’s vs. HBC: Two Different Takes on the Ecommerce Spinoff

Retail TouchPoints

. “ Separation of the two enterprises will provide the best opportunity to successfully revitalize the traditional department store business while exploiting the growth opportunities at the SFA-related businesses.”. This strategy could hold water.

eCommerce 289
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Nordstrom: No good deeds go unpunished

Steve Dennis

Nordstrom was a first mover in deploying buy online pick-up in store (BOPIS) and continues to elevate its capabilities by dedicating (and expanding) in-store service desks, among other points of seamless integration.