UpSellIt

JULY 13, 2023

In today’s competitive landscape, embracing an omnichannel retail strategy has become essential for businesses to thrive. By seamlessly integrating multiple channels, retailers can provide a cohesive and personalized shopping experience for their customers. What is Omnichannel Retailing? What is Omnichannel Retailing?

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Omnichannel Multichannel Payment Services Retail 105

Retail TouchPoints

FEBRUARY 9, 2023

But that same wave of electronic innovation that gave rise to Batteries Plus also put a drain on the retailer’s business as ecommerce began to take hold. Tying in the company’s online efforts with its stores is a key part of Detenber and Bundschuh’s efforts to create an omnichannel offering that appeals to the modern-day consumer.

Customer Data 237

Customer Data Customer Omnichannel Electronics 237

Optimizely

JULY 22, 2020

Upper Quadrant is a data-focused marketing agency that specializes in creating rich, personalized omnichannel experiences through the use of customer data.

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Omnichannel Marketing Customer Data eCommerce 195

Groove

APRIL 16, 2024

BigCommerce is one of the most popular platforms for creating and managing eCommerce stores. However, it's far from being the only eCommerce solution on the block. Shopify Arguably the most recognizable of all online shopping platforms, Shopify is an eCommerce giant with over 2 million live stores running on the Shopify platform.

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BigCommerce Magento Multi-channel Shopify 347

RTP blog

MAY 18, 2018

By Steve Tucker, Bunting When it comes to e-Commerce, marketers often focus on driving new web site traffic and getting new customers. While these customer acquisition efforts are undoubtedly important, it’s often forgotten that it’s your existing customers who will make up 40% of your future revenue.

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eCommerce Customer eCommerce Marketing Recommendation 150

Retail TouchPoints

JULY 5, 2022

Retailers’ attitudes about ecommerce have undergone a series of rapid evolutions over the last two years. Then, once basic digital offerings were in place, merchants began to consider how to make these ecommerce advancements permanent in preparation for the “New Normal.”. Why is Ecommerce Profitability So Elusive?

Shipping Costs 323

Shipping Costs eCommerce Retail Merchant Services 323

Fabric Blog

MAY 12, 2021

The systems also track in-store inventory and collect valuable customer data. Your POS systems must integrate with your e-commerce tech stack to accomplish true omnichannel commerce and access these benefits. They allow retailers to process purchases at their brick-and-mortar locations.

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eCommerce POS Point of Sale Omnichannel 64

Retail TouchPoints

AUGUST 13, 2021

HBC will separate Hudson’s Bay into distinct brick-and-mortar and ecommerce businesses in an effort to accelerate the brand’s digital-first transformation. The new operating model will help each organization focus on their biggest growth opportunities while still working together to provide a seamless customer experience across both channels.

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eCommerce Operations Customer Experience Omnichannel 299

Retail TouchPoints

JULY 14, 2023

Generative AI is set to revolutionize ecommerce, enabling a more interactive and personalized shopping experience, which is integral to both attracting and retaining customers. In the crowded landscape of ecommerce, a positive customer experience across every aspect of an order has become intrinsic to online success.

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eCommerce Order Fulfillment Fulfillment Multi-channel 244

Retail TouchPoints

DECEMBER 1, 2022

Batteries Plus has rolled out a new online experience, using customer data to create a more customized and personalized shopper journey. The company will continue to build on its new digital offerings in order to cultivate deeper relationships with its customers.

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Omnichannel Customer Data eCommerce Platforms Technology 277

Groove

MARCH 6, 2024

HubSpot and Klaviyo are two of the biggest names in eCommerce marketing today, and each brings a wealth of benefits to the table. It allows users to effectively collect and organize customer data for easier, more streamlined segmentation. However, Klaviyo really excels here thanks to its advanced approach to segmentation.

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Social Media Customer Data Shopify Magento 370

RTP blog

JUNE 29, 2018

Below are several ways retailers can market more effectively to engage their customers and reduce cart abandonment. Although mobile devices account for over half of all traffic in e-Commerce, often the online shopping experience is not optimized for mobile.

eCommerce 150

eCommerce Retail Omnichannel Shopping Carts 150

Retail TouchPoints

DECEMBER 2, 2020

Retail Ecommerce Ventures (REV) has added Stein Mart to its growing portfolio of once-struggling brands relaunched as ecommerce properties. REV plans to build on Stein Mart’s earlier ecommerce efforts in the retailer’s second life. REV acquired the intellectual property of Stein Mart for $6.02

eCommerce 232

eCommerce Social Media Retail Accessories 232

ESW

JULY 6, 2023

But as retailers and brands with DTC ecommerce channels know, meeting online customer expectations in an Amazon-dominated environment is challenging to say the least. Amazon’s disruption to commerce has been so profound, there is a term for it: The Amazon Effect. Amazon is everywhere the customer is.

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eCommerce Payment Services Customer Shipping Costs 139

UpSellIt

AUGUST 23, 2023

Personalization has become a key element for ecommerce brands to stand out and create meaningful connections with their customers. In this blog, we present ten innovative ecommerce targeted tactics that will dominate the landscape in 2023 and 2024, helping businesses thrive in the competitive digital marketplace.

eCommerce 131

eCommerce Recommendation Omnichannel Customer Data 131

GetElastic

NOVEMBER 8, 2022

With so many mixed economic signals, as well as consumer shopping patterns and 2022 eCommerce trends falling back in line with pre-COVID norms, how do eCommerce retailers prepare for the future? It instead reimagines business through an omnichannel-first lens. The commerce catalog is a perfect place to start.

eCommerce 78

eCommerce Payment Services Retail Omnichannel 78

Retail TouchPoints

JANUARY 11, 2021

Without question, the COVID-19 pandemic proved to be quite a disruptor for retailers, as in-store sales dropped and other options, like ecommerce and buy online, pick up in-store (BOPIS) surged. Real-time data is the key for 2021. One such area where on-demand data can help retailers is inventory. CPG will thrive with D2C.

Small Business Retail 285

Small Business Retail Retail eCommerce Social Media 285

Omnisend

MARCH 29, 2021

If ever any industry fully embraced ecommerce, it’s fashion. That number is largely influenced by the industry’s domineering growth, as indicated by ecommerce fashion industry statistics from Statista. So how can you stay competitive and differentiate your ecommerce fashion brand among a saturated online clothing industry?

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Fashion eCommerce Omnichannel Clothing 148

Algopix

JULY 13, 2023

Welcome to our comprehensive guide on the best eCommerce CRM systems. In today’s competitive online marketplace, effectively managing customer relationships is crucial for the success of any eCommerce business. What Is a Customer Relationship Management System? Why is CRM Important for eCommerce Businesses?

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Payment Services eCommerce Management Customer 78

Retail TouchPoints

MARCH 1, 2024

First, we will open small locations in a couple of markets where we have no prior physical presence and our omnichannel sales penetration is low, to measure our ability to capture untapped share ,” said Barry. Best Buy also is continuing to seek out additional revenue streams beyond its stores and ecommerce business.

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POS Omnichannel Mobile Improvements 278

Ecommerce Platforms

MARCH 18, 2023

Ecommerce stores, on the other hand, are online platforms, where customers can purchase products using credit cards and other digital payment methods, and have them shipped to their homes, or a pickup location. Both retail and ecommerce stores have their own distinctive pros and cons to consider for any entrepreneur.

eCommerce 104

eCommerce Shipping Costs Payment Services Small Business Retail 104

Omnisend

DECEMBER 15, 2020

When that time comes, the customer will look to contact the company. The challenge for ecommerce businesses is the average customer uses ten different channels, including contact forms, social media profiles, live chat, and email—making it hard for companies to know where to focus their efforts. What is Omnichannel Support?

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Omnichannel Live Chat Customer Social Media 148

Retail TouchPoints

DECEMBER 13, 2021

Tharp : When you think about Cloud in general, there’s all the infrastructure capability, running your ecommerce site, setting up data platforms, but we’re also trying unlock value in all the different retail value chain steps. But it’s not just ecommerce, it’s also about digital experience in stores.

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Channel Omnichannel Retail Merchant Services 182

Retail TouchPoints

MARCH 5, 2024

But what works for ecommerce giants like Amazon and Walmart won’t work for Main Street, and with opportunities for small- to medium-sized retailers ripe for the taking, it’s never been more critical to get in-the-know. First-party customer data. billion in digital spending in 2022 alone.

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Retail Customer Data Channel Arts 264

365 Retail

SEPTEMBER 20, 2023

Unilever-owned fine food and gourmet ingredient brand Oswald, has partnered with MoEngage , the leading insights-led customer engagement platform, to power personalised, omnichannel engagement at scale to drive customer interaction and performance.

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Omnichannel Customer Data Channel Improvements 64

Elsner

MAY 21, 2020

In today’s fast-paced market, the majority of the customers are turning to B2B Ecommerce stores to purchase their products directly. B2B customer experience has improved, but the consumers are waiting for stores to buck up and fulfill their expectations. Below are some strategies for B2B Ecommerce stores: 1.

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B2B eCommerce Improvements B2C 78

Retail TouchPoints

AUGUST 30, 2023

If customers feel your efforts are merely transactional, they won’t hesitate to go to your competitor looking for the next best deal. The 2023 Omnichannel Retail Index demonstrates that understanding what customers value and using that information to build long-term customer relationships is essential for survival.

Shipping Costs 262

Shipping Costs Improvements Live Chat Retail 262

RTP blog

AUGUST 16, 2017

Retailers must establish a value proposition and gain customer feedback — whether it’s through feedback cards, online surveys or through old fashioned customer data they’ve collected over the years — to nail down who is shopping at their stores and what they look for when they walk in or sign on an e-Commerce platform.

Omnichannel 150

Omnichannel Retail eCommerce Platforms Fulfillment 150

Algopix

OCTOBER 15, 2023

Advanced analytics tools and technologies help businesses make sense of this data, providing valuable insights into customer behavior, preferences, and engagement patterns. The Evolving eCommerce Landscape The eCommerce landscape has witnessed rapid evolution in recent years.

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Channel eCommerce Social Media Customer Loyalty 129

Retail TouchPoints

JULY 2, 2020

Despite an increase in e-Commerce activity since quarantine measures were introduced, retailers, placed in a state of economic emergency, are facing sharp drops in sales. As a result of the crisis, store closures and supply chain disruptions, there has been a drop in sales in stores and e-Commerce.

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eCommerce Retail Omnichannel Operations 246

Ecommerce Platforms

OCTOBER 4, 2022

By the end of 2022, the global eCommerce market is expected to grow to a staggering $5.55 In light of that, it's no wonder that entrepreneurs are frequently finding new eCommerce-related opportunities to turn their passion into a living online. However, the right eCommerce platform is imperative to succeed in this venture.

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eCommerce Platforms eCommerce Payment Services Merchant Services 208

lateshipment

NOVEMBER 26, 2023

This term is coined as “ The one-time shopper dilemma ”, where e-commerce businesses are unable to convert one-time shoppers into repeat customers due to unfavorable customer experiences. 76% of customers say that an unacceptable customer experience would affect their decision to order from the company again.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Retail TouchPoints

AUGUST 1, 2023

A critical area of focus is transforming their business into more profitable omnichannel platforms. Despite the appeal and growth of ecommerce, retail profitability has been on a decline. This downturn persisted even as ecommerce evolved into a mobile-first business over the decade. In 2019, it declined to 6.7%

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Retail Shipping Costs eCommerce Consumer 246

lateshipment

APRIL 2, 2021

eCommerce works exactly the same way. Let’s not waste any more time and dive right into the eCommerce trends for 2021 and how they can help you improve your online business in terms of sales, CX, and customer loyalty – to thrive in 2021! . eCommerce is growing (higher, further, faster).

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Customer Loyalty eCommerce Customer Shipping Costs 130

Retail TouchPoints

NOVEMBER 18, 2021

Consumer expectations of retailers have been transformed by their experiences buying from Amazon and other innovative retailers that are able to provide fast, efficient omnichannel experiences. The last 18 months of digital acceleration have created a comfort level with ecommerce and curbside pickups.

Shipping Costs 264

Shipping Costs Retail Omnichannel Supplies 264

Fabric

NOVEMBER 2, 2023

Enterprise e-commerce platforms are purpose-built to handle the complex needs of large-scale retail operations. With global e-commerce sales projected to reach $6.3 A powerful solution for enterprise Enterprise e-commerce platforms are purpose-built to handle the complex needs of large-scale retailers.

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eCommerce Platforms eCommerce Payment Services Merchant Services 130

Retail TouchPoints

FEBRUARY 17, 2023

Lesson 2 Transparency and alignment are key to agile marketing operations: Marketing strategies and investments need to change at the speed of the customer. And in today’s omnichannel environment, that change is happening faster than ever.

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Marketing Customer Loyalty Omnichannel eCommerce 290