Retail TouchPoints

FEBRUARY 26, 2025

When customer data is exposed in a cyberattack, criminals can use it to commit fraud. Fraudsters can steal employee credentials to expose customer data. Both kinds of incidents affect the bottom line and both can impact the companys image with customers. Vendor communication. Site security is also a concern.

Payment Services 236

Payment Services eCommerce Shipping Costs Supplies 236

Retail TouchPoints

MAY 14, 2025

But that doesnt necessarily make those compliance frameworks less important both provide helpful guidance for securing data in the cloud, where retailers are almost certainly storing valuable customer information. Even on its own, customer data can reveal quite a bit.

Payment Services 179

Payment Services Retail Point of Sale POS 179

RETAIL MANAGEMENT SOFTWARE

OCTOBER 22, 2024

A centralized database acts as a single source of truth for all business data, allowing retailers to manage information from multiple channels and locations efficiently. A centralized database is a system where all of a company’s data is stored in one location, accessible to all departments and retail locations in real time.

eCommerce Platforms 109

eCommerce Platforms Multi-channel Retail eCommerce 109

Retail TouchPoints

NOVEMBER 28, 2024

Omnichannel payment solutions allow customers to move effortlessly between mobile apps, websites and physical stores without duplicating data entry of accounts or personal information. Retailers that invest in integrating these systems benefit from happier, more loyal customers who shop more efficiently.

Payment Services 298

Payment Services Payments Merchant Services Omnichannel 298

Retail TouchPoints

MARCH 6, 2025

In retail brand impersonation attacks, cybercriminals pose as trusted retailers or brands to deceive consumers into revealing sensitive information, making payments for fake products or downloading malicious content. More tangibly, your business can also suffer financial and legal consequences if customer data is compromised in a breach.

Payment Services 232

Payment Services Social Media Download Information 232

Retail TouchPoints

OCTOBER 16, 2024

AI pricing doesn’t require personal customer data to generate optimal prices — despite the FTC’s concerns about surveillance pricing. AI solutions can also continuously adjust prices based on real-time market dynamics, allowing retailers to automate time-consuming tasks and focus on strategic decision-making.

Consumer 306

Consumer Retail Recommendation Customer Loyalty 306

RETAIL MANAGEMENT SOFTWARE

JANUARY 8, 2025

Personalization can take many forms, from customized product recommendations to special offers based on past purchase behavior. How to Implement: Use customer data to send personalized emails or offers, such as birthday discounts or promotions, based on their purchase history.

Customer Retention 109

Customer Retention Customer Social Media Retail 109

Retail TouchPoints

JUNE 25, 2025

In today’s fast-paced world, retailers are generating more data than ever before. From customer transactions to inventory management, retailers need to be able to manage, integrate and govern their data to make informed decisions that drive growth and profitability. billion in 2021 to $40.88

Management 162

Management Improvements Customer Experience Supplies 162

Dynamic Action

NOVEMBER 7, 2024

This lens helps retailers understand their most profitable customers’ preferences, buying patterns, and discount behaviors. EDITED’s Retail Intelligence Solution empowers retailers by bringing all three lenses together, combining market, profit, and customer data for confident, comprehensive decision-making.

Customer 62

Customer Retail Customer Data Information 62

Retail TouchPoints

JUNE 27, 2025

ML-powered algorithms analyze vast amounts of customer data to determine which products should be displayed, optimizing for relevance and conversion rates. Breaking the Ice: How New Sellers can Win in a Data-Driven Marketplace One significant challenge in ML-powered product recommendations is the “cold start problem.”

Online Retail 162

Online Retail Payments Payment Services Retail 162

Mi9

DECEMBER 4, 2024

The ability to complete transactions at any location within the store enhances customer engagement and alleviates the frustration of long checkout lines, contributing to higher customer satisfaction levels. Additionally, mobile POS systems give sales associates on-the-go access to valuable customer data.

Payment Services 52

Payment Services POS Mobile Shipping Costs 52

365 Retail

MARCH 29, 2025

Customers no longer respond to generic promotional emails; instead, they expect tailored content that speaks directly to their preferences and interests. Retailers use advanced email marketing platforms to analyze customer data and deliver personalized recommendations, exclusive offers, and dynamic content that adjusts in real time.

Marketing 58

Marketing Retail Mobile Recommendation 58

Dynamic Action

OCTOBER 28, 2024

Summary Retailers need to understand profitability to make informed business decisions. Being profit-aware involves connecting internal business performance, promotional activity, price adjustments, product exposure, and inventory status data with your competitive and customer data.

Retail 62

Retail Customer Data Information Definition 62

Retail TouchPoints

JULY 9, 2025

Access to valuable customer data also is limited. More control : Sellers can use their preferred payment provider, customise the experience for local audiences and retain access to buyer information while potentially lowering fees. Finally, there’s little flexibility to customise the checkout flow or reinforce brand identity.

Social Media 147

Social Media Merchant Services Payment Services eCommerce 147

365 Retail

FEBRUARY 9, 2025

Retailers must continuously monitor purchasing trends and customer feedback to refine their offerings and ensure ongoing relevance. The effective use of customer data plays a crucial role in loyalty-building. Many retailers collect vast amounts of information but fail to utilise it meaningfully.

Customer Loyalty 52

Customer Loyalty Customer Retail Social Media 52

365 Retail

APRIL 25, 2025

KYC for e-retailers involves confirming the identity of customers to prevent deception, enhance security, and comply with regulations. Effective KYC processes not only safeguard customer data but also improve operational efficiency and reduce financial losses.

eCommerce 52

eCommerce Retail eCommerce Marketing Improvements 52

Dynamic Action

DECEMBER 9, 2024

Summary As stated by BOF, retailers must use data-driven strategies to navigate economic uncertainty and changing customer values in 2025. To do this, retailers must have access to connected insights that combine competitor, business, and customer data in one place.

Retail 62

Retail Fashion Customer Data Technology 62

Pivotree Blog

NOVEMBER 7, 2024

Ensuring your product data is comprehensive and accurate is crucial for driving conversions. This involves meticulously managing your Stock Keeping Units (SKUs) to provide potential buyers with all the information they need to make informed purchasing decisions. AI Goes Beyond Chit Chat AI is not just for chatbots anymore.

Shipping Costs 52

Shipping Costs Games Order Fulfillment Fulfillment 52

365 Retail

DECEMBER 23, 2024

According to IBMs 2023 Cost of a Data Breach Report, the retail sector averages $3.28 With vast customer data flowing through point-of-sale systems, mobile apps, and e-commerce platforms, retailers are facing unprecedented cybersecurity challenges. They exploit outdated software or malware to capture payment card information.

Payment Services 52

Payment Services eCommerce Platforms eCommerce Retail 52

Dynamic Action

FEBRUARY 7, 2025

EDITED provides 12+ years of historical data on top of real-time data to provide the depth of context you need for fully informed decisions. All of this data is relevant and should be taken into consideration. However, by looking at this information in silos, you don’t get a complete, contextualized picture.

Technology 71

Technology Retail Demo Books 71

Smile.io

JULY 4, 2025

Customer Lifetime Value (CLV) helps calculate the total revenue a customer generates. It offers insight into long-term profitability and informs marketing spend. Repeat Purchase Rate and Purchase Frequency focus on how often customers buy again. Determining customer lifespan. Data-driven decision-making is key.

Customer Retention 46

Customer Retention eCommerce Customer Merchant Services 46

Omnisend

JUNE 26, 2025

What it offers Automated messages through email, SMS , and push alerts Segmentation based on user actions A/B testing Customer journey mapping across channels to optimize user interactions How it helps: It sends the right message at the right time, especially during cart drops or product browsing. Pricing: Free plan available.

Conversion Optimization 78

Conversion Optimization Shopify Multi-channel WooCommerce 78

Omnisend

MAY 27, 2025

For instance, Omnisend’s abandoned cart emails can strategically present exclusive shipping discounts or promo codes to bring back hesitant customers. While collecting customer data is valuable, forcing customers to register leads to unnecessary friction in the checkout process.

Shopping Carts 88

Shopping Carts Shipping Costs Payment Services Payments 88

Dynamic Action

JUNE 6, 2025

Filter data by product type, brand, region, and time frame to surface relevant insights. Access real-time insights from customer data, as well as the runway and social media, to identify the trends that are gaining momentum and to invest before competitors catch up. Or which colorways are dominating dresses? Spot rising trends.

Retail 62

Retail Social Media Supplies Demo 62

Wiser

JANUARY 30, 2025

Others start in-store, gathering information, but finalize their purchase online to take advantage of better deals or delivery options. Adding to the challenge, price comparison tools, customer reviews, and social media recommendations empower shoppers to evaluate competitors in real time. Getting it right matters.

Omnichannel 78

Omnichannel Shipping Costs Retail Multi-channel 78

Retail TouchPoints

MAY 30, 2025

While information remains limited at this point, suspending website functionality is not a decision that organizations take lightly. In the retail sector, where customer trust is paramount, embedding security awareness across all levels of the business is crucial.

Payment Services 235

Payment Services Payments Retail Technology 235

Guidance

JANUARY 23, 2025

Dynamic Website Content You can customize landing pages, banners, product displays, and other content based on customer data to deliver personalized website content. This personalization strategy works well for ecommerce brands that serve distinct customer segments.

eCommerce 62

eCommerce Merchant Services Recommendation Multi-channel 62

lateshipment

MARCH 15, 2025

Here is how: Streamlines and Optimizes Customer Experience A smooth post-purchase experience reduces customer confusion by eliminating guesswork for customers. Nurtures and Nudges Customers to Continue Association with Your E-commerce Platform 40% of an e-commerce businesss revenue gets generated by repeat customers.

Payment Services 130

Payment Services Shipping Costs eCommerce eCommerce Platforms 130

Smile.io

JUNE 26, 2025

Moreover, these programs provide valuable customer data. Insights into shopping habits inform future marketing efforts. Smile’s loyalty marketing platform helps ecommerce brands harness customer data to deliver personalized loyalty experiences that drive repeat purchases. Dive deeper into psychographic data.

Customer Loyalty 46

Customer Loyalty Customer Marketing Customer Retention 46

Fabric Blog

JUNE 26, 2025

Implementing a robust Order Management System can directly address these pain points, enhancing customer satisfaction and fostering customer loyalty. Inconsistent inventory information Discrepancies between online and in-store levels can significantly frustrate customers.

Omnichannel 52

Omnichannel Shopify Merchant Services Customer Experience 52

Retail TouchPoints

OCTOBER 22, 2024

Enhance personalization: Use customer data to tailor interactions, ensuring each customer feels valued even as the business scales. Prioritize feedback: Continuously collect and analyze customer feedback to identify pain points and areas for improvement.

Payment Services 264

Payment Services Small Business Retail Recommendation Customer Experience 264

Fabric Blog

JUNE 26, 2025

Efficiency Understanding your supply chain, including product information and origins, customs data, and fulfillment options, is the first key step in your tariff mitigation strategy. In this blog, we’ll break down how these three keys can help you not only keep up but also stay ahead.

Omnichannel 52

Omnichannel Shipping Costs Supplies Fulfillment 52

Fabric Blog

JUNE 24, 2025

If customer and inventory data aren’t unified, shoppers receive conflicting information depending on the channel. That’s not just a bad experience—it’s a lost opportunity to build customer loyalty. One sees an item as available online, while another finds it out of stock at the local store.

Shopify 52

Shopify Management Payment Services Shipping Costs 52

Guidance

AUGUST 25, 2024

How the product can help solve customer problems. A company that’s customer-obsessed has this information documented. But they also continually seek new information to update their knowledge. And they use that information to inform innovation. Preferences. Take Amazon Web Services (AWS) for example.

Customer 62

Customer Payment Services Customer Experience Social Media 62

Smile.io

JUNE 16, 2025

Businesses can analyze customer data to refine marketing strategies and product offerings, aligning better with consumer needs. Integration with Social Media : Boosts visibility and customer interaction. Stay informed about these trends. By offering rewards, businesses can increase purchase frequency.

Customer Retention 46

Customer Retention Travel Customer Loyalty Outdoor 46

RetailDive

JULY 10, 2025

Skip to main content CONTINUE TO SITE ➞ Dont miss tomorrows retail industry news Let Retail Dives free newsletter keep you informed, straight from your inbox. A recent KPMG report found that some shoppers may not fully trust AI or be comfortable with advanced shopping technology, like allowing AI to analyze personal customer data.

Retail 53

Retail Webinar Payment Services eCommerce 53

Kibo

JUNE 17, 2025

For unique subscription needs, custom BPMs can be configured by the development team. Email Notifications: Keep your customers informed every step of the way. Make your subscribers feel special by leveraging customer data. Fulfillment Workflows (BPM): The platform offers standard fulfillment process flows.

Subscription 62

Subscription Shipping Costs Fulfillment Workshop 62