Ecommerce Platforms

DECEMBER 9, 2020

But arguably best of all and unlike some of Moteefe's competitors, you can launch your online store with a custom domain name. You have full control over how you maintain your customer relationships, and you get to keep the customer data, which works wonders for building your brand! So, what's in it for Moteefe?

Shipping Costs 197

Shipping Costs Payment Services Shipping Shopping Carts 197

Ecommerce Platforms

SEPTEMBER 21, 2021

With other solutions, you get payments processed instantly, and your customer data stays private and secure, so you can build customer trust. If you have the time to sort your own issues out, Sellfy has its own knowledge base environment. You can choose from a selection of two payment options: Stripe or PayPal.

Payment Services 196

Payment Services Payments PayPal Social Media 196

Groove

NOVEMBER 25, 2019

Fortunately, we’ve developed integrations for BigCommerce, HubSpot and Shopify that can help you sync order and customer data into your CRM. HubSpot also does a phenomenal job of owning and updating their knowledge base. Con - eCommerce implementations with HubSpot typically require an integration.

BigCommerce 312

BigCommerce B2B eCommerce Marketing 312

Kibo

AUGUST 3, 2021

For more information, check out the updated knowledge base here. With this key release, users can more easily deliver triggered experiences based on visitor intent and activity. Re-engage visitors by obtaining customer data on items they have carted or browsed and abandoned. Behavioral Triggers.

Recommendation 62

Recommendation Improvements Information Customer Data 62

Kissmetrics

SEPTEMBER 23, 2020

Here are just a few ideas: A pop-up box on your site, asking customers if they need help A subscribe button to receive your newsletter or sales blasts through messenger A sign-up for events, virtual or in-person. These “triggers” can set up conversations with users, allowing them to opt-in to your chatbot and providing you with customer data.

eCommerce 265

eCommerce Information Recommendation Customer 265

Retail TouchPoints

APRIL 22, 2024

Self-service options: Self-service tools like FAQs and knowledge bases empower customers to find answers on their terms. The magic of AI is that it can pull from these tools to answer customer questions if they call or start a chat.

Customer Experience 305

Customer Experience Arts Customer Telecommunications 305

Ecommerce Platforms

OCTOBER 4, 2022

Data Analytics. Shopline provides a real-time analytics dashboard that gives insights into customer data, traffic, marketing performance, which products sell best, etc. With Shopline’s Pro versions (more about pricing in a sec), you can review up to a year’s worth of data. There’s also a comprehensive list of webhooks.

eCommerce Platforms 208

eCommerce Platforms eCommerce Payment Services Merchant Services 208

Ecommerce Platforms

OCTOBER 4, 2022

AI-based chargeback automation Easy to use and intuitive dashboard Customer order management Visual reporting and analytics 24/7 customer service Tailored pricing plans An extensive list of integrations. With ClearSale, you can approve customer transactions in seconds. Order Approval .

Merchant Services 195

Merchant Services Payment Services Banking Payments 195

Omnisend

NOVEMBER 20, 2023

Therefore, it protects transactions with SSL (Secure Socket Layer) encryption to keep customer data safe and help build trust with buyers. Automatic tax calculation: Wix can automatically calculate and apply the correct sales tax, adjusting it based on the customer’s location.

Merchant Services 88

Merchant Services Payment Services eCommerce Shipping Costs 88

Ecommerce Platforms

AUGUST 29, 2022

There’s a “Premium” plan for $49 per month, which supports unlimited referrals and customers, data reports, and dashboards. You also get automated fraud protection, and live chat customer service. Alternatively, you can use the self-service knowledge base to address common questions.

Shopify 183

Shopify Shipping Costs Live Chat Merchant Services 183

Omnisend

DECEMBER 15, 2020

Fine-tune your support channels to meet your customers’ expectations and increase conversion. Using tracking pixels, tracking software, domain-side tracking, and CRM plugins to collect customer data, you can use it to segment users, foresee your customers’ needs and struggles, and enable highly efficient conversations.

Omnichannel 148

Omnichannel Live Chat Customer Social Media 148

Onilab User Guides

APRIL 13, 2020

Among the top perks of the integration is that all customer data on the caller is available to the specialist before answering the call. Thus, to make the process faster, it is considered good practice to add the Salesforce Service Cloud Knowledge Management right to the Agent Workspace.

Multi-channel 52

Multi-channel Management Document Channel 52

Ecommerce Platforms

JANUARY 27, 2023

For instance, booking reservations, searching your knowledge base and linking customers to relevant resources, and referring customers to your returns and refunds policy, all within seconds. The bottom line: When chatbots are appropriately utilized, you can offer effective customer support 24/7.

Live Chat 104

Live Chat Shipping Costs Multi-channel X-cart 104

Ecommerce Platforms

FEBRUARY 2, 2023

Customers can create accounts, save wishlist items, and efficiently manage their shopping cart. You own your customer data, can segment customer groups, and automate personalized messages via email or SMS, such as thank-you notes or order confirmations. You can also sell on wholesale and B2B platforms like Hanshake.

Shopify 104

Shopify eCommerce Shipping Costs Live Chat 104

Ecommerce Platforms

JANUARY 26, 2023

In contrast, CRMs specific to customer service often includes more features to support customer communications. Like the ability to assign agents to specific customer queries, track support tickets, knowledge base creation, and much more. The last thing anyone wants is a data leak and subsequent fines.

Live Chat 104

Live Chat Social Media Management Mobile 104

Ecommerce Platforms

FEBRUARY 25, 2020

Customer data collection: The best point of sale system needs to come with more than just credit card processing and restaurant management tools. You also need services that allow you to manage customer relationships. A representative from the Boston based company will walk you through the system one step at a time.

POS 104

POS Payment Services Payments Gifts 104

Omnisend

MAY 23, 2023

Customer support One reason why online merchants opt for AWeber is its excellent customer support. There is also a very elaborate online knowledge base and video tutorials for those who are more comfortable with self-troubleshooting. What’s commendable is that email support is available in 8 different languages.

Live Chat 88

Live Chat Merchant Services eCommerce Webinar 88

Omnisend

MAY 23, 2023

Customer support One reason why online merchants opt for AWeber is its excellent customer support. There is also a very elaborate online knowledge base and video tutorials for those who are more comfortable with self-troubleshooting. Constant Contact G2 rating: 4.0 The only drawback? Want to find similar tools?

Live Chat 78

Live Chat Merchant Services Webinar eCommerce 78

Ecommerce Platforms

AUGUST 8, 2019

Last but not least, I can also see from user reviews that Dwolla's help center isn't the best knowledge base out there. In the interim, you're better off posting in the forum or contacting their customer support team directly. Store customer data for future use. In-depth monthly reports. Invoicing.

ACH 134

ACH Payment Services Merchant Services Payments 134

Ecommerce Platforms

JULY 29, 2020

Access to Crucial Customer Data. The Lightspeed team provides support through a blog and knowledge base. It's actually one of the best knowledge bases we've seen, with beautiful icons and headers for quickly gliding through topics like marketing, orders, settings and products. Lightspeed Support.

lightspeed 177

lightspeed POS Payment Services Shipping Costs 177

Email Audience

MAY 3, 2022

The Service Hub is customer service software that includes conversational tools, a shared inbox, help desk automation, a knowledge base, survey tools, reporting, a customer portal, and more. Provide multichannel support, automate answers to the most frequent questions, gather customer feedback, and more.

Social Media 59

Social Media Operations Live Chat Subscription 59

Omnisend

MARCH 30, 2021

What hours are available for support, do you have to pay extra, and do they offer a detailed self-service knowledge base? Want customer support that never quits? The more channels you bring under one platform, the more the data works together and the less you’ll have to manage.

Merchant Services 148

Merchant Services eCommerce Channel eCommerce Platforms 148

MagentoBrain

MAY 9, 2023

Security and Support Security Features and Data Protection: PrestaShop offers a range of security features, such as SSL encryption, two-factor authentication, and protection against brute force attacks. Additionally, PrestaShop is fully compliant with GDPR regulations, ensuring that customer data is handled in a secure and responsible manner.

eCommerce Platforms 52

eCommerce Platforms eCommerce Magento Payment Services 52

Kissmetrics

JANUARY 6, 2021

Cost may vary based on numbers of users, contacts, emails, etc. No small business wants to spend resources migrating their customer data while they’re trying to grow. Some of the more robust CRM platforms come with rich analytics features that convert overwhelming amounts of customer data into clear visualizations.

Payment Services 313

Payment Services B2B Information Management 313

BigCommerce

SEPTEMBER 6, 2018

For example, if you run an email and Facebook campaign for a Buy One Get One Free offer on a collection of products and customers are redirected to a unique landing page on your storefront, it’s important that landing page is communicating the offer front and center. In most cases, this will be your FAQ or knowledge base.

Payment Services 288

Payment Services Merchant Services Live Chat Customer 288

Ecommerce Platforms

MAY 3, 2022

You get an all-in-one environment for tracking customer data, forms with custom fields, apps for collaboration, HR tools, and more, all bundled into one. What’s in the free package? If you’re looking for the best free CRM software, Bitrix definitely has plenty to offer.

Live Chat 104

Live Chat Payment Services Social Media Management 104

Ecommerce Platforms

DECEMBER 13, 2021

Help desk apps give you the power to align your support agents and develop deeper insights into customer data. You can even integrate many of the help desk options above with CRM information, so your customer support team can use personalized strategies to guide customers through the checkout.

Shopify 104

Shopify Live Chat Merchant Services Multi-channel 104

Ecommerce Platforms

OCTOBER 12, 2018

Having a single login allows you to look at the catalog, orders, reports, and customer data of all stores within the same place, and that lets you forget about the hassle of having to deal with multiple account logins. If you need to, you can visit its knowledge base. AmeriCommerce Review: Pricing.

eCommerce 162

eCommerce Multi-channel eCommerce Platforms Merchant Services 162

Ecommerce Platforms

JANUARY 27, 2022

Multiple methods of collecting customer data. This free solution includes ticket dispatch, email and social ticketing, knowledge base access and team collaboration tools. Comprehensive hubs for service, marketing, and sales in one place. Convenient reporting and analytics features for tracking results. Best for ?.

Live Chat 104

Live Chat Merchant Services Omnichannel Shopify 104

Ecommerce Platforms

MAY 26, 2022

Email scheduling Live chat – Enable live chat on your website so customers can get in touch with you. A shared inbox for your customer support agents. In addition, HubSpot CRM allows you to collect customer data and manage buyer info. It’s easy to personalize websites with custom website content for each visitor.

Payment Services 104

Payment Services Shipping Costs Marketing Live Chat 104

Ecommerce Platforms

DECEMBER 27, 2021

With HubSpot, you get access to a comprehensive CRM where you can track customer relationships and learn more about what it takes to connect with your audience. There’s a knowledge base for reference to valuable information, a series of customer feedback surveys, and extensive reporting tools. Pricing ??.

eCommerce 104

eCommerce Live Chat Multi-channel Technology 104

GetElastic

JUNE 9, 2022

SAP Customer Data Cloud. SAP Customer Data Cloud is built for larger companies to enhance marketing, commerce, and sales operations through personalized engagement across any touchpoint. Segment is a cloud, SaaS, and web-based product with support for mobile android, iPhone, and iPad devices. www.sap.com/products.

eCommerce 78

eCommerce Recommendation Mobile B2C 78

MagentoBrain

FEBRUARY 27, 2023

Sufficiently structured knowledge base and forum. Cart Persistence: Remembers customers and keeps orders within a set time limit. You should analyze not only sales figures but also product characteristics, as well as customer data. A large number of themes and almost 100 of them are free.

Magento 59

Magento eCommerce Payment Services Payments 59

Ecommerce Platforms

DECEMBER 27, 2021

There’s a drag-and-drop builder with plenty of templates to get you started, a comprehensive knowledge base, video tutorials, email support, live chat support, and so much more. Mailchimp ensures you have you need to benchmark your email outcomes and improve your cost-effective campaigns over time with customer data.

Live Chat 104

Live Chat Multi-channel Subscription Arts 104

Ecommerce Platforms

FEBRUARY 20, 2020

Another area where Square for Retail stands out as one of the best retail POS systems is customer relationship management. Customer data across locations. Managing customers is a breeze too, thanks to Vend’s flexibility and robust information framework. Mobile checkout. Average transaction value reports. Sales reports.

POS 118

POS Payment Services Merchant Services lightspeed 118

Ecommerce Platforms

APRIL 4, 2018

You even get a feature for saving customer data in the app, allowing customers to make quick payments in the future. The Stripe Support area provides a knowledge base for seeking out certain topics and locating articles for things like subscriptions, disputes, fraud, accounting, refunds, and more.

Payment Services 116

Payment Services Payments Merchant Services Micropayment 116

Ecommerce Platforms

AUGUST 18, 2020

If you're having any trouble with any aspect of your TradeGecko experience, the best thing to do is contact the customer service team. You can also try finding the solution to your concerns on one of the company's social media channels, or inside the knowledge base. TradeGecko Value for Money. So, is TradeGecko pricing worth it?

Shipping Costs 104

Shipping Costs Payment Services Multi-channel B2B 104