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From “Text Analytics” to “Text and Document Mining and Analytics Platforms”

Forrester eCommerce

Some examples are: Customer Experience analytics Consumer and Social analytics and intelligence Robotic Process Automation Intelligent Document Extraction And Processing (IDEP) If you […]

Document 421
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The Future Of Documents: Content Creation Is Ripe For Its Own Digital Disruption

Forrester eCommerce

The document looked like it was alive. It was sometime in 2008, and people interested in collaboration and “Enterprise 2.0” on Twitter were circulating a link to a list of like-minded tech professionals. I clicked on the link, and my jaw dropped. There were about […].

Document 440
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Build a Post-Purchase Customer Experience that Boosts Loyalty

ESW

As soon as a shopper has placed their order, the post-purchase customer experience begins. For many brands with DTC ecommerce channels, new customers can be hard-won, and the post-purchase process is crucial to nurturing the next purchase. An easy return experience builds confidence, loyalty and trust in a brand.

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Bridge The Gap Between Current and Future Customer Journeys

Forrester eCommerce

Identifying the various issues that hold your customer experience back can feel impossible. Learn how a new assessment tool can help you document and prioritize the gaps in your customer journey.

Customer 301
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AI Isn’t Going Anywhere: How Retailers Plan to Deploy the Tech in 2024

Retail TouchPoints

In fact, 30% of respondents believe that the biggest area of opportunity for AI is in stores to aid omnichannel and loss prevention efforts; and Transforming customer experiences specifically through the use of generative AI. With all that in mind, it seems clear that AI is set to have another big year in 2024.

Retail 312
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7 Major Digital Marketing Trends in 2023: Optimize Customer Experience With AI

MagentoBrain

2023 Digital Marketing Trends and Changes Trend 1: Pay more attention to "customer experience" The discussion of customer experience has greatly increased in recent years. From the rise of UI/UX, we can see that many trends have emerged with only one purpose: to improve customer experience.

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The Best eSignature APIs

Ecommerce Platforms

eSignatures are an increasingly popular way for businesses to offer more convenient customer experiences and save time collecting legally valid signatures. This exchange of information can communicate what’s needed to trigger other events like a notification, a task creation, filling out a custom field, etc.