GetElastic

OCTOBER 25, 2017

Digital commerce is playing a pivotal role in customer experience strategies. The world’s leading research firm, Gartner, recognized that digital commerce is a key way to acquire customers, develop relationships, drive revenue and reduce costs. Digital experience platforms (DXP). API-based digital commerce.

Customer Experience 146

Customer Experience Customer Technology Games 146

Retail TouchPoints

SEPTEMBER 7, 2023

There are so many ways we can leverage technology to drive a better customer experience and also a better employee experience.” – Liza Amlani, founder and CEO, Retail Strategy Group AI Opportunity: Merchandising & Assortment Planning “Merchandising is a very tedious, manual process. What do you want to see?

Supplies 263

Supplies Arts Customer Loyalty Fulfillment 263

Sailthru

JANUARY 13, 2020

Mobile commerce is set to grow 29% in 2019 , however, our research shows that mobile lags far behind on-site and email personalization, and doesn’t deliver the same level of customer experience. Marketers also need to know why people are downloading the app. This article originally appeared on Total Retail.

Customer Experience 60

Customer Experience Mobile Channel Other 60

Retail TouchPoints

OCTOBER 25, 2023

. “The holiday season is a stressful season — it’s more, more, more — including customers shopping for more product categories simultaneously,” said Jackie Walker, Head of Retail Experience Strategy for North America at Publicis Sapient in an interview with Retail TouchPoints.

Multi-channel 317

Multi-channel Customer Experience Mobile Improvements 317

Retail TouchPoints

NOVEMBER 9, 2022

Global downloads of mobile shopping apps were up 16% year-over-year in the first half of 2022 while the number of sessions was up 29% , according to data from the It’s Not Luck, It’s Skill: Make Every Marketing Dollar Count This Holiday Season report by data.ai. It was the second-most downloaded shopping app in the U.S.,

Mobile 276

Mobile Mobile eCommerce eCommerce Shipping Costs 276

365 Retail

JULY 13, 2021

Initially piloting across 20 of O2’s high street stores, the ground-breaking tech will help deliver insights around customer movement and flow, enabling managers to make informed space and capacity management decisions. Spatial Insights captures privacy-protected analytics from existing CCTV cameras, without the use of facial recognition.

Customer Experience 52

Customer Experience Technology Improvements Leisure 52

ViiBE Blog - Retail

JUNE 22, 2020

ViiBE’s integration with customer service powerhouse, Zendesk, promises the best remote diagnosis thanks to a live video stream combined with AR and collaborative tools. ViiBE helps companies optimise their customer experience and reduce on-site travels. What makes this partnership so special? Want to improve your KPIs?

Customer Experience 59

Customer Experience Customer Sporting Goods Travel 59

Retail TouchPoints

AUGUST 15, 2023

“That way, a customer doesn’t feel like they’re just submitting a question or a problem into the ether and hoping that someone gets back to them.” 3. If you want new tips to help you identify where you stand and how you can invest in tools and tech to optimize the experience, download the special report now.

Live Chat 241

Live Chat Merchant Services Recommendation Customer Experience 241

Forrester eCommerce

OCTOBER 26, 2021

Get a sneak peek at five of Forrester's 2022 predictions, and then download our guide to help inform your 2022 strategy. Forrester predicts more change in 2022 across CX, EX, technology, and marketing.

Download 370

Download Technology Information Marketing 370

Retail TouchPoints

MARCH 8, 2022

Clearly the answer is not to implement thousands of closed networks at brick-and-mortar stores that require shoppers to download a myriad of apps, provide personal information, set up different billing accounts and hassle with clunky key fobs to charge. But such networks don’t communicate with each other in ways that benefit the consumer.

Presentation 278

Presentation Payment Services Retail Download 278

Retail TouchPoints

NOVEMBER 1, 2022

Location-Powered Experiences Drive Results. JOANN uses geofences to power a free shipping coupon to customers shopping in-store, allowing them to receive their goods at no additional cost — even when they’re out of stock at that specific location. How do These Strategies Drive Results?

Payment Services 277

Payment Services Retail Shipping Costs Mobile 277

Profitero

FEBRUARY 4, 2020

Better management of customer experience and satisfaction. Click and collect makes sense as a viable solution, especially during a time that retailers are feeling the pressure to adapt to evolving customer needs and competitive business strategies. The post The Download on Click and Collect appeared first on Profitero.

Download 78

Download X-cart Shipping Costs Shipping 78

Retail TouchPoints

JANUARY 18, 2024

It’s no surprise that industry research and earnings reports consistently reveal customers with a brand’s app are three to four times more valuable than customers without the app. Globally, consumers are downloading more apps than ever before, yet retention of those new app customers is an ongoing issue.

Retail 317

Retail Customer Loyalty Games Reference 317

Retail TouchPoints

JULY 20, 2022

In addition, always-on, cross-device shopping behaviors mean consumers are taking their shopping across borders and, in turn, they’re asking more of already strained supply chains. Experts agree that the supply chain has more impact on the customer experience than ever before.

Supplies 306

Supplies Shipping Costs Customer Loyalty Technology 306

Retail TouchPoints

SEPTEMBER 2, 2022

When reaching out, use the right channels to foster a positive customer experience. If you want to slowly test a new market and aren’t quite ready to invest in customer service operations and last mile logistics, consider the value of partnering with adjacent retailers and marketplaces, which are primed for launching new brands.

Merchant Services 324

Merchant Services Shipping Costs Channel eCommerce 324

Sailthru

SEPTEMBER 13, 2018

To learn more about determining lifetime value, leveraging location and mobile, and other tactics, download Creating a Customer Experience Fit for a VIP: 6 Best Practices for Luxury Retailers here! The post Creating A Customer Experience Fit For a VIP: 6 Best Practices for Luxury Retailers appeared first on Sailthru.

Customer Experience 68

Customer Experience Customer Retail Books 68

Retail TouchPoints

AUGUST 10, 2023

To boost app downloads and usage rates, brands need to determine which features and capabilities will help them best differentiate the experience from those of their standard ecommerce and mobile commerce sites.

Mobile 246

Mobile Retail Consumer Customer Experience 246

Retail TouchPoints

JULY 18, 2022

Crowdsourced Customer Experience will be Audio. There’s been a real renaissance in the customer experience. Testimonials have morphed to crowdsourced customer experiences. Jackson also hosts the successful podcasts Future Commerce and Merchant to Merchant , with over 1 million downloads.

Merchant Services 306

Merchant Services Arts Customer Experience Consumer 306

Retail TouchPoints

JULY 19, 2023

Integration with other technology can also help automate routine tasks and free associates to focus on delivering an exceptional customer experience. Download the special report to learn more about how you can harness the power of culture and technology to unleash workers’ full potential.

Technology 232

Technology Mobile Customer Experience Download 232

Kissmetrics

NOVEMBER 6, 2020

The goal of ASO is to drive more traffic to your app’s page in the app store, so searchers can take a specific action: download your app. The ASO process also requires a crucial understanding of your target customer base, including the keywords your potential customers are using to find apps similar to yours. Keyword Metadata.

Download 249

Download SEO Mobile Improvements 249

lateshipment

OCTOBER 27, 2023

LateShipment.com is a post-purchase automation platform specializing in providing solutions for e-commerce businesses like Princess Polly, SlumberPod, 1st Phorm, and many more to enhance their post-purchase customer experience. We developed this guide (along with a downloadable handbook!)

Events 130

Events Merchant Services Customer eCommerce 130

Retail TouchPoints

FEBRUARY 22, 2021

L’Oréal Group has rolled out a new virtual try-on experience for its Essie nail care brand that is powered by augmented reality developer Modiface , which the beauty conglomerate acquired in 2018. The tool also will include QR codes at select retailers to allow consumers to “try on” nail polish before buying in-store.

Download 182

Download Fashion Customer Experience Consumer 182

Retail TouchPoints

FEBRUARY 12, 2024

If you click the link, you might unwittingly download malware onto your device and/or be asked to supply sensitive personal as well as financial information. These links also can leave users susceptible to malware being downloaded on their devices.

Social Media 282

Social Media Payments Shipping Download 282

Retail TouchPoints

JULY 15, 2022

Download a copy of the Retail Media Handbook to dive deeper into what’s needed to build a successful RMN, and learn how other retailers are creating relevant media activations that enhance the customer experience.

Retail 290

Retail Download Marketing Customer Experience 290

lateshipment

OCTOBER 3, 2023

Customer service is an extremely critical function for any business and Zoho Desk is a powerful tool to help you orchestrate customer support flows of the highest quality to ensure standout customer experiences that inspire fierce loyalty. Now, here’s the deal.

Shipping Costs 130

Shipping Costs Customer Experience Shipping eCommerce 130

Retail TouchPoints

DECEMBER 24, 2021

In the last 18 months, QR code downloads have increased 750% , and they are helping diners view menus from their phones and pay their tabs by scanning their receipts instead of the hands-on traditional methods. Use data for dining experiments. But getting this process right is critical, and it isn’t always easy.

Payment Services 278

Payment Services Customer Experience Outdoor Technology 278

Kissmetrics

APRIL 13, 2021

Whether you plan to charge for downloads or use subscription services to generate income, your app will never be profitable without a monetization strategy. Consumers download more than 200 billion mobile apps per year and spend over $140 billion within those apps. Charging for app downloads is the oldest trick in the book.

Payments 212

Payments Subscription Download Payment Services 212

Retail TouchPoints

SEPTEMBER 2, 2020

But even before COVID, Vivino established a business built upon user data: 95% of its user growth has been organic, helping the company acquire more than 100X the users of the nearest competitor and 4X the number of app downloads of all major competitors combined, Zachariassen revealed in an interview with Retail TouchPoints. “

Food and Beverages 264

Food and Beverages Merchant Services eCommerce Shipping Costs 264

Groove

SEPTEMBER 5, 2023

Today, businesses have access to advanced AI tools and technologies that empower them to streamline operations, personalize customer experiences, and drive growth. In the eCommerce context, IoT can enhance supply chain management, inventory tracking, and customer engagement. Let’s start by setting some definitions.

Presentation 195

Presentation eCommerce Merchant Services Technology 195

Retail TouchPoints

JULY 12, 2022

The store design and flow needs to blend seamlessly with technology “moments,” and closer collaboration between these teams will allow a fluid customer experience to take shape. Want to learn more about how brands and retailers are prioritizing their store experiences? Download the research report now. .

Retail 264

Retail Technology Consumer Customer Experience 264

Retail TouchPoints

JANUARY 26, 2024

Download our recent report, Turning Payments into a CX Differentiator with BNPL, Digital Wallets and Better Orchestration. And the third is vendor interoperability , software that enables all these different offerings to work together.” Want to learn how to do all this and more?

Merchant Services 275

Merchant Services Payment Services Payments ACH 275

Kibo

APRIL 16, 2021

That continued ascension is paired with a renewed focus on upscaled in-store retail experiences that are more personalized, more efficient, and more connected. Order management is the foundation that can drive a truly agile multichannel experience. For the full list of strategies, download our 2021 Accelerated Commerce Guide.

Management 118

Management Shipping Costs Fulfillment Download 118

Optimizely

AUGUST 4, 2020

A well-thought out and beautifully designed Shopify store will provide your customers with a great shopping experience and drive serious revenue. Improved Customer Experience. Download the guide for 15 examples of Shopify stores to inspire your ecommerce brand. . Need more convincing? Increased Conversions.

Shopify 195

Shopify Download eCommerce Customer Experience 195

Retail TouchPoints

AUGUST 18, 2022

These luxury houses are helping break boundaries and set new standards across the supply chain and customer experience. The pool of options is vast, so download the full report here to explore new ideas and get tailored recommendations from experts.

Cryptocurrencies 264

Cryptocurrencies Payments Payment Services Fashion 264

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 262

Shipping Costs Improvements Live Chat Retail 262

Groove

DECEMBER 7, 2023

A PDF of the entire eTail West Agenda is available for download on their website. Some other noteworthy Keynote panel discussions include shaping the ideal digital customer experience, the state of D2C in 2024, and melding brand and performance marketing.

Events 195

Events Social Media Workshop Download 195