Retail TouchPoints

JULY 29, 2020

Ready to grow even further, the company launched a digital transformation to swap out its legacy systems, advance customer knowledge through data and provide a truly omnichannel customer experience. We put the customers at the center and really get to know them. It’s really a holistic approach,” she said. “We

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Retail TouchPoints

JUNE 23, 2020

Australia-based Stateside Sports has partnered with Emarsys to harness the solution provider’s fully integrated customer data platform to fuel its future expansion. The retailer hopes to eliminate silos and unify customer data to drive more intelligent omnichannel engagement across email, mobile, social media, SMS and its retail stores.

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Customer Data Omnichannel Customer eCommerce 290

Retail TouchPoints

JULY 20, 2022

OSF Digital’s Digital Strategy team (formerly known as FitForCommerce) developed the 2022 Omnichannel Retail Index (ORI) to establish a benchmark for current practices and, most importantly, provide a set of actions and recommendations for the future. These key investments and opportunities include: Mobile experience.

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Omnichannel Retail Mobile Social Media 260

Retail TouchPoints

JANUARY 24, 2024

As 2024 unfolds, the B2B ecommerce sector is undergoing significant transformation driven by technological advancements and shifting buyer behaviors. Navigating digital transformation in 2024’s B2B ecommerce landscape hinges on a deeper comprehension of AI, omnichannel strategies and social commerce.

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Retail TouchPoints

NOVEMBER 17, 2023

When customers place ecommerce orders, the last thing they want is an unhappy surprise. The letdown customers experience when their orders don’t arrive on time, or at all, results in uncertainty and distrust that’s difficult — if not impossible — to remedy.

Shipping Costs 249

Shipping Costs Customer Experience Supplies Improvements 249

Fabric

OCTOBER 26, 2023

API calls are the lifeline of modern e-commerce, serving as the invisible threads that connect digital platforms and enable seamless interactions. Using API calls, there is no need to reinvent the wheel in e-commerce. APIs provide a quicker approach to meet rising customer expectations. What is an API Call?

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eCommerce X-cart Merchant Services Payment Services 130

Fabric

APRIL 17, 2024

fabric’s Order Fulfillment Logic automates distributed order management for omnichannel retailers Our next-generation real-time order fulfillment logic is now generally available in fabric OMS. What does that mean for retailers? Here’s an example of how this plays out for a typical retailer.

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Retail TouchPoints

JUNE 23, 2022

But in the retail realm, activist investors have recently latched on to a tactic that is relatively new — pushing ailing store brands to spin off their ecommerce business into a standalone company. Kohl’s , Macy’s and Neiman Marcus are among the retailers that have faced this particular pressure in the last year and a half.

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eCommerce Omnichannel Channel Department Stores 275

Retail TouchPoints

FEBRUARY 1, 2021

The landscape of commerce and delivering customer experience changed dramatically over the past year, as millions of shoppers found health, safety, social distance and remote work taking center stage in their daily lives. Contactless customer experience. Omnichannel shopping. Voice commerce.

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Customer Experience Customer Omnichannel Social Media 295

Retail TouchPoints

AUGUST 18, 2020

After emerging in January from its second stint in bankruptcy since 2017, Payless “is back,” the retailer trumpets on its newly launched e-Commerce site. In an interview with The Wall Street Journal , Margolis said “starting from scratch puts us in a good position.”

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eCommerce Payment Services Payments Omnichannel 199

Retail TouchPoints

MAY 17, 2022

Casual lifestyle brand Tom Tailor has launched a new mobile shopping experience through the NewStore omnichannel cloud platform’s Consumer App. Tom Tailor was able to integrate the app into its existing ecommerce platform Scayle, affording real-time product and inventory information.

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Mobile Customer Experience Magazine Customer 262

Retail TouchPoints

AUGUST 17, 2020

In an effort to create a more seamless shopping experience under the Stop & Shop brand, the retailer has launched a Stop & Shop-branded e-Commerce platform and mobile app that will replace the Peapod digital platform customers previously used.

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eCommerce Platforms eCommerce Omnichannel Fulfillment 196

lateshipment

NOVEMBER 11, 2021

In this article, we’ll be putting our focus on BFCM, the biggest time of the year for e-commerce retail, where they look forward to maximizing their Holiday season sales. The crisis has become the biggest stumbling block e-commerce businesses would ever face in history. Increased customer acquisition costs.

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eCommerce Customer Shipping Costs Social Media 130

RTP blog

DECEMBER 16, 2019

Brands are facing more complexity than ever with the growing needs of customers and the multiplying number of sales channels. In APAC, e-Commerce sales have tripled from $600 Billion USD in 2014 to $1.8 HKTV installed 50 tablets at its offline retail store to encourage customers to continue their omnichannel shopping behaviour.

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Customer Experience Customer eCommerce Retail 195

Practical eCommerce

MARCH 25, 2024

This week's rundown includes new tools for livestream commerce, cross-border transactions, logistics, omnichannel sales, customer experience, fraud prevention, and more. The post New Ecommerce Tools: March 25, 2024 appeared first on Practical Ecommerce.

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eCommerce Omnichannel Customer Experience Customer 126

Retail TouchPoints

JANUARY 9, 2024

The youth-oriented retailer chose the Nedap solution for its ability to help improve inventory accuracy and enhance omnichannel fulfillment capabilities, including increased usage of buy online, pick up in-store (BOPIS) functionality. The chainwide rollout is expected to be completed in Q1 2024.

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Omnichannel Fulfillment Social Media Operations 228

ESW

MARCH 5, 2024

In the last few years, omnichannel logistics and delivery have become more than a nice-to-have. Omnichannel logistics and delivery are a must-have. Brands and retailers that have not yet adopted omnichannel strategies may be missing out on opportunities to grow business – especially in global markets.

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Omnichannel Multi-channel Retail Shipping Costs 88

Retail TouchPoints

NOVEMBER 13, 2023

However, the company also has achieved growth thanks to new awareness and sales channels such as: A blossoming Brooklinen for Business (B4B) strategy: The company has launched a new ecommerce destination that allows hotels, bed-and-breakfasts and other hospitality businesses to purchase Brooklinen products.

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Omnichannel B2B Channel Customer 254

Retail TouchPoints

SEPTEMBER 11, 2020

All eyes have shifted to e-Commerce as, according to a recent Forrester survey, 42% of consumers do not plan to return to stores after stay-at-home orders are lifted. [1]. E-Commerce has become and will remain the primary selling channel for most retailers.

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eCommerce Operations Fulfillment Customer Loyalty 197

Retail TouchPoints

AUGUST 2, 2023

Focusing on the Fundamentals With the splashy, often short-sighted, tactics that used to work no longer bringing in results, DTC brands are being forced to go back to retail fundamentals — good products and a good customer experience. “ I look at DTC ecommerce in three pillars,” added Nino. pointed out.

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Omnichannel Social Media Shopify Shipping Costs 238

Retail TouchPoints

FEBRUARY 28, 2023

SaksOff5th.com has appointed former Untuckit executive Julie Mares to the newly created role of SVP of Ecommerce. The move comes as the standalone ecommerce entity seeks to continue its digital growth and evolve the customer experience. Mares will now undoubtedly be a big part of that effort.

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eCommerce Omnichannel Customer Experience Operations 227

365 Retail

MARCH 5, 2024

In an age where digital storefronts are as prevalent as their brick-and-mortar counterparts, the strategic application of advanced technology has become the linchpin for achieving e-commerce supremacy. This not only democratises innovation but also enables smaller e-commerce providers to compete on a global stage.

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Retail TouchPoints

JANUARY 4, 2023

For customers, product selection has gone up while prices have gone down , and convenience has become king. Ecommerce can sometimes lose the experience of in-person shopping and, with it a retailer’s ability to show off its products in ways that can set a store apart from its competition. But not everything is better online.

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eCommerce Omnichannel Comparison Shopping Recommendation 265

RTP blog

OCTOBER 3, 2018

It’s no secret to anyone following retail that e-Commerce is evolving rapidly (along with the store experience), particularly as the channels continue to converge. The RTP editors share their thoughts on the trends and insights revealed by the 16 experts cited in the E-Commerce Innovations Special Report.

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eCommerce Multi-channel Channel Subscription 150

Omniconvert

APRIL 1, 2020

The post Omnichannel Strategy Evaluation: Is It Right for Your e-Commerce Business For 2020 and Beyond? appeared first on ECOMMERCE GROWTH Blog. It’s time to cut through all the noise. With so much newfangled marketing-speak and bits of jargon (Cross-channel? Conversion rate.

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eCommerce Omnichannel Blog Channel 78

365 Retail

NOVEMBER 28, 2022

Moreover, brands are refocusing on the “human” variable and on rehumanizing physical commerce. Online user experience is developing and coming closer to delivering hyper-simplified information queries and/or transaction processes. Retail formats in an omnichannel context ensure a seamless experience .

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Omnichannel Customer Experience Management Payment Services 98

Retail TouchPoints

JULY 5, 2022

Retailers’ attitudes about ecommerce have undergone a series of rapid evolutions over the last two years. Then, once basic digital offerings were in place, merchants began to consider how to make these ecommerce advancements permanent in preparation for the “New Normal.”. Why is Ecommerce Profitability So Elusive?

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Shipping Costs eCommerce Retail Merchant Services 294

Forrester eCommerce

DECEMBER 13, 2018

With the holiday season in full flight, creating a memorable customer experience is more imperative now than ever. Watch the video below to learn how omnichannel and personalization tie together to generate a lasting impression for a consumer. Schedule an inquiry to dive deeper.

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Omnichannel Customer Experience Consumer Customer 335

Forrester eCommerce

OCTOBER 25, 2021

A great digital experience starts with the basics: a strategy for omnichannel engagement; great design; personalized, yet trustworthy, experiences; and, of course, the technology and operations to support it. But to differentiate your company’s digital presence, you will also need to be creative in your approaches and solutions.

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Customer Experience Omnichannel Customer Operations 370

UpSellIt

JULY 13, 2023

In today’s competitive landscape, embracing an omnichannel retail strategy has become essential for businesses to thrive. By seamlessly integrating multiple channels, retailers can provide a cohesive and personalized shopping experience for their customers. What is Omnichannel Retailing?

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Omnichannel Multichannel Payment Services Retail 102

Retail TouchPoints

DECEMBER 14, 2020

COVID has pushed retail supply chains to their limits, from the initial stock-up period at the start of the pandemic to the unprecedented ecommerce rush of the holiday season. Omnichannel Means One Channel, Not Two Connected Channels. Experience Will Be Top of Mind in the Post-COVID Environment.

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Omnichannel Webinar Merchant Services Supplies 304

Retail TouchPoints

JULY 29, 2021

As the company’s SVP and GM of Ecommerce, Bojanowski was at the center of the storm. With a well-established website, app and loyalty program, Sephora was able to take the almost overnight shift to ecommerce in stride. RTP: Anything else on the omnichannel front that you have your eyes on now stores have reopened?

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Live Chat Omnichannel Social Media Payment Services 278

Retail TouchPoints

OCTOBER 5, 2021

That’s where the magic of conversational commerce comes into play. By enabling customers to message in-store associates while they shop online, conversational commerce gives customers an enhanced customer service experience and the confidence they need to buy online. Implementing Conversational Commerce.

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Omnichannel Customer Loyalty B2C B2B 256

Retail TouchPoints

MARCH 9, 2023

“We don’t have an issue with awareness; our customer knows who we are, and if we have the products she’s looking for, she interested. Everything, Everywhere, All at Once The first step in any omnichannel journey is to intertwine the physical (store) and digital (website, app) worlds of a brand.

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Omnichannel Social Media Mobile Fashion 277

Retail TouchPoints

APRIL 15, 2021

is deploying a new order management system (OMS) as the home décor retailer seeks to offer a more modern omnichannel customer experience and improve in-store fulfillment. At Home Group Inc.

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Omnichannel Fulfillment Operations Customer Experience 191

Retail TouchPoints

MARCH 28, 2022

MINISO has a big but simple goal: “We hope to make MINISO a popular lifestyle brand among young people by bringing joy to the world,” said Robin Liu, CMO and Head of Ecommerce for the fast-growing brand. We localize our ecommerce strategy according to different markets. Liu: 2021 was marked by the accelerated development of ecommerce.

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Omnichannel Toys Supplies eCommerce Platforms 229

Forrester eCommerce

MARCH 31, 2020

Customers believe they are engaging with one unified brand or organization, regardless of the device or touchpoints that they use. Retailers must ensure the continuity of information and resources across digital and store touchpoints — or risk losing customers to competitors that do.

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