Groove

FEBRUARY 3, 2020

The topic of these articles varied: from the things wrong with eCommerce shopping; to information gathering through online coupons; to marketers gathering information about eCommerce customer experience. The Time Magazine article that certainly piqued my interest was "What's Wrong with Online Shopping.". Signage inconsistency.

Customer Experience 284

Customer Experience Shipping Costs eCommerce Customer 284

Retail TouchPoints

FEBRUARY 15, 2023

Neiman Marcus Group (NMG) has made a series of strategic changes to its operating model as it continues to advance its Revolutionize Luxury Experiences transformation strategy. “His role will accelerate customer-informed decisions across NMG.” “His role will accelerate customer-informed decisions across NMG.”

Technology 251

Technology Operations Customer Experience Information 251

Retail TouchPoints

MARCH 1, 2023

Nordstrom will work with The Folklore Group to better identify and engage with fashion and lifestyle brands founded by Black, Latinx, Asian and other people of color as well as those located in emerging markets.

Fashion 249

Fashion Operations Management Customer 249

GetElastic

SEPTEMBER 23, 2022

Your merchandising team can now create and execute unrivaled customer experiences with an easy to use drag-and-drop page builder while leveraging the power of EP Product Experience Manager (PXM) to create unlimited catalogs & pricebooks across touchpoints. Elastic Path and Builder.io With Builder.io

Customer Experience 218

Customer Experience Customer Demo Games 218

lateshipment

AUGUST 1, 2022

The benefits of automation are clear for the business as a whole, and automation can also transform the customer experience even when the customer isn’t directly involved. Shopping and checkout experiences can be managed directly by the customer, but that’s only half of the overall order experience.

Customer Experience 147

Customer Experience Payment Services Customer Shipping Costs 147

Retail TouchPoints

SEPTEMBER 8, 2022

Walmart is expanding its presence in the medtail space through a 10-year partnership with healthcare and insurance provider UnitedHealth Group that will begin in January 2023. Walmart will incorporate UnitedHealth Group’s Optum program to provide analytics and support tools to clinicians.

Payment Services 234

Payment Services Technology Improvements Retail 234

Retail TouchPoints

JANUARY 16, 2024

Those are the nuggets of relevance, surprise and delight that entice a customer to stay with you and shop with you over other brands.” In terms of the in-store shopper journey, brands need to “ensure you’re offering a seamless customer experience in terms of what they’re seeing and experiencing digitally and in-store,” Li added.

Customer Data 256

Customer Data Customer Experience Fashion Customer 256

Retail TouchPoints

MAY 20, 2021

Authentic Brands Group (ABG) , a brand development company featuring popular names such as Juicy Couture , Lucky Brand, Brooks Brothers and Nautica , and retail platform SPARC Group have signed an exclusive deal with Klarna to offer ecommerce customers a buy now, pay later (BNPL) option across its portfolio of retail brands.

Payment Services 224

Payment Services eCommerce Platforms Consumer eCommerce 224

Forrester eCommerce

OCTOBER 26, 2023

If a bipartisan group of Congresspeople succeeds, the White House’s Office of Management and Budget (OMB) will increase both the oversight and visibility of US government efforts to improve customer experience (CX).

Customer Experience 416

Customer Experience Improvements Management Customer 416

365 Retail

JULY 5, 2022

The Very Group, operator of multicategory digital retailers Very and Littlewoods, has appointed former president and CEO of Walmart Japan Lionel Desclée as group CEO. Current group CEO Henry Birch will step down on 24 September 2022 after four and a half years in the role. The Very Group appoints Lionel Desclée as group CEO.

Payment Services 122

Payment Services Payments Operations Omnichannel 122

Retail TouchPoints

DECEMBER 16, 2022

Warner Music Group (WMG) will partner with and invest in digital fashion retailer DressX , gaining a platform for select WMG artists to design their own virtual fashion lines.

Fashion 262

Fashion Clothing Definition Consumer 262

Retail TouchPoints

MAY 3, 2023

Let’s dive straight into it and unriddle the mystery of creating modern, highly personalized customer experiences while increasing performance in the cookieless future. Once marketing teams can access customers´ desires, they can build customer groups. trillion in value.

POS 228

POS Customer Experience Customer Technology 228

Retail TouchPoints

OCTOBER 18, 2021

“The goal has been to be able to create one 3D model that works everywhere — for manufacturing, on your own ecommerce site and for marketplaces you sell on,” said Ashley Crowder, CEO of VNTANA and a member of the Khronos Group , a consortium of more than 150 companies developing standards for 3D images and XR (Extended Reality) applications.

Shipping Costs 254

Shipping Costs Apparel Travel Shipping Products 254

Retail TouchPoints

MAY 11, 2021

According to Doddle’s October 2020 YouGov survey findings, if they have a great experience, 84% of customers are more likely to shop with you again, so if your returns operation is running smoothly and generating great customer experiences, you should see customers purchasing as frequently or more frequently after returning an item.

Customer Experience 192

Customer Experience Customer Customer Retention Books 192

Fabric

MARCH 28, 2023

Furthermore, losing control of the customer experience can attract bad actor sellers and expose businesses to financial, legal, and operational risks. Today, “endless aisles” and “long tails” are being grouped together with “curation” and “curation at scale” as if these trendy buzzwords don’t contradict.

Customer Experience 130

Customer Experience Customer eCommerce eCommerce Platforms 130

Retail TouchPoints

MARCH 23, 2023

Prada Group and Adobe have entered an enhanced partnership designed to enable real-time personalization and increase revenue by enhancing the luxury retail group’s customer experiences across all digital and physical channels.

Omnichannel 285

Omnichannel Customer Experience Accessories Customer Data 285

Retail TouchPoints

NOVEMBER 17, 2021

Beauty brand Charlotte Tilbury has become the first retailer to debut the new Shop with Friends ecommerce functionality from Obsess , which allows groups of consumers to visit Charlotte Tilbury’s virtual Beauty Gifting Wonderland shop together in real time. “My

eCommerce 228

eCommerce eCommerce Platforms Gifts Games 228

TalkingRetail

JANUARY 7, 2021

McColl’s Retail Group is working with Service Management Group (SMG), a global customer experience management partner, to collect and analyse customer feedback across its estate. The retailer will use SMG’s customer experience management program to capture customer feedback at the store level.

Customer Experience 72

Customer Experience Customer Management Retail 72

365 Retail

JUNE 7, 2023

Amperity , the leading enterprise customer data platform (CDP) for consumer brands, has announced Forever 21 has selected Amperity to ‘maximise the value’ of its omnichannel customer data. With Amperity, Forever 21 will be able to provide more relevant, personalised customer experiences.

Customer Experience 72

Customer Experience Customer Customer Data Customer Loyalty 72

Retail TouchPoints

JULY 1, 2021

As the department store sector aims to reinvent itself for retail’s digital age, iconic retailer Neiman Marcus Group (NMG) is investing rapidly in technologies that will elevate its integrated luxury retail strategy across all channels. Much of it comes down to fostering deeper relationships with its customers.

Omnichannel 261

Omnichannel Technology Channel Department Stores 261

Retail TouchPoints

DECEMBER 3, 2020

Walgreens has launched its own advertising offering, dubbed Walgreens Advertising Group (wag). It’s designed to help brands maximize ROI through data-led execution and optimization on Walgreens-owned platforms and through other external brand-safe channels. .

Channel 149

Channel Technology Customer Experience Consumer 149

Retail TouchPoints

MARCH 12, 2024

Shop Premium Outlets (SPO) — the online marketplace from mall operator Simon Property Group and Rue Gilt Groupe — has launched a retail media network powered by Mirakl Ads, a new retail media offering from marketplace solution Mirakl (on which SPO is built).

Retail 238

Retail Fashion Operations eCommerce 238

Kibo

OCTOBER 27, 2020

Over the years, small and mid-sized retailers have made great strides competing against ecommerce behemoths by implementing strategies that have allowed them to offer the same customer experience and fast delivery as the Amazons and Walmarts of the world. Retailers now realize customer experience is a fulfillment and delivery story.

Customer Experience 118

Customer Experience Management Customer Fulfillment 118

RTP blog

DECEMBER 16, 2019

With over six years of experience in packaging and design industry, Agnes Law plays a key account management role in Schawk!

Customer Experience 195

Customer Experience Customer eCommerce Retail 195

RTP blog

MARCH 26, 2018

By Derek Dykens, Cisco Traditional retailers are feeling immense pressure to improve the in-store customer experience as innovative, digital-first competitors continue to enter the brick-and-mortar space. Don’t overcomplicate things or make an experience feel over the top in an attempt to ‘wow’ your customer.

Customer Experience 150

Customer Experience Customer Technology Mobile 150

365 Retail

AUGUST 7, 2023

The partnership will add to ASOS Media Group’s wider retail media programme, whose goal is to add value to ASOS customers with targeted content and offers across a global footprint of 15 territories including the UK, Europe, North America and Australia. said Elton Ollerhead, Director, ASOS Media Group.

Fashion 52

Fashion Customer Experience Improvements eCommerce 52

Retail TouchPoints

JUNE 13, 2023

This more expansive view of digital transformation has been one of the key lessons learned by Matthieu Houle, CIO of Aldo Group , during his five-plus years working up the IT ranks within the company. Matthieu Houle: The retail landscape is becoming increasingly complex, and Aldo Group is certainly not exempt from this complexity.

Supplies 224

Supplies Customer Experience Technology Omnichannel 224

Retail TouchPoints

FEBRUARY 8, 2024

The partners hope that clearer, more informative product listings will not only improve the customer experience but also give Kroger better insights into product performance. The Intelligence Node solution will be incorporated into the Mirakl platform on which the Kroger marketplace is built.

Customer Experience 251

Customer Experience Improvements Customer Data Information 251

Forrester eCommerce

MAY 28, 2019

The common denominator: These new entrants relentlessly compete to win customers with better digital customer experiences than what traditional banks currently offer, embracing mobile to deliver more personalized customer […]. Over the past years, a tidal wave of new digital banks has launched across the globe.

Banking 364

Banking Mobile Customer Experience Customer 364

Retail TouchPoints

JULY 6, 2020

Lucky Brand owes Simon Property Group $4.6 Lucky has employed Berkeley Research Group (BRG) as its restructuring advisor. The all-assets bid includes $140.1 million in cash, $51.5 million in credit from vendors and a trade receivables adjustment. million in rent, according to court documents.

eCommerce 188

eCommerce Operations Document Apparel 188

365 Retail

MAY 30, 2023

SADA , a leading business and technology consultancy and award-winning Google Cloud partner, today announced a new services engagement with Frasers Group. SADA will develop and implement a new strategic data platform to help Frasers Group scale data visibility and reporting across all their retailers.

Retail 69

Retail Games Technology Fulfillment 69

365 Retail

NOVEMBER 28, 2022

To conclude, brands that aimed at investing more in the social variable have replicated the experience of shopping with friends through devices, like squad shopping and group buying. . Retail formats in an omnichannel context ensure a seamless experience . What lessons can be learned?

Omnichannel 98

Omnichannel Customer Experience Management Payment Services 98

Retail TouchPoints

JANUARY 19, 2024

Best Buy and Bell will invest in an updated store experience and expanded product assortment, customer experience and training. The Best Buy Express small-store format will be designed to provide an easy-to-navigate shopping experience and also will serve as pickup points for online orders. “By

Operations 232

Operations Consumer Electronics Telecommunications Electronics 232

Forrester eCommerce

MARCH 8, 2023

How common is customer marketing as a stand-alone function? Is customer success becoming the new customer experience (CX) at B2B firms? Forrester’s customer engagement research group is, too! What is the range of responsibilities commonly shared by B2B CX teams like yours? We want to […]

B2B 195

B2B Customer Customer Experience Marketing 195

GetElastic

JANUARY 3, 2019

As we close out 2018, there’s a lot of new experiences (like checkout-free stores), surprising acquisitions (like the Amazon/Whole Foods merger) and more to reflect on and leverage for the year ahead. Every year brands raise the bar for improved commerce experiences. As standards rise, so do customer expectations.

Customer Experience 145

Customer Experience Customer Payment Services Mobile 145

RTP blog

JANUARY 26, 2018

By Luis Artiz, Epson America Most retailers understand that their success depends heavily on their ability to provide a positive customer experience (CX). By taking a closer look at the loyalty program lessons learned by Starbucks and Woolworths, retailers can learn a few lessons about winning repeat customers in today’s environment.

Customer Experience 150

Customer Experience Customer Mobile Article 150

Retail TouchPoints

JUNE 30, 2022

H&M will work with Google Cloud ’s computing services to improve its customer experience and supply chain capabilities, by leveraging data analytics and the technology provider’s secure, sustainable global infrastructure. Over time, the partnership will develop additional data science and AI capabilities. “H&M

Customer Experience 241

Customer Experience Omnichannel Supplies Events 241