lateshipment

OCTOBER 3, 2023

Customer service is an extremely critical function for any business and Zoho Desk is a powerful tool to help you orchestrate customer support flows of the highest quality to ensure standout customer experiences that inspire fierce loyalty. Now, here’s the deal.

Shipping Costs 130

Shipping Costs Customer Experience Shipping eCommerce 130

Retail TouchPoints

JULY 15, 2022

Download a copy of the Retail Media Handbook to dive deeper into what’s needed to build a successful RMN, and learn how other retailers are creating relevant media activations that enhance the customer experience.

Retail 278

Retail Download Marketing Customer Experience 278

Retail TouchPoints

FEBRUARY 21, 2023

Assessing how a job applicant might treat customers, and in this case BIPOC customers, is a huge step toward being intentional about who you are hiring and what you want the customer experience to be for all customers. Statements by CEOs in companywide meetings can only go so far.

Retail 213

Retail Customer Experience Events Clothing 213

Retail TouchPoints

MAY 19, 2023

That’s why I wrote Leading Travel and Tourism Retail, a handbook for retailers, hospitality venues and others that want to attract cash-rich, time-poor tourists and delight them. Now as forward bookings start to reach pre-pandemic levels again, the opportunities for retailers in this space are huge. But far too many are missing out.

Travel 265

Travel Payment Services Retail Books 265

RTP blog

SEPTEMBER 6, 2019

In reality, not all of these millions of mentions require a response, so the challenge becomes: how do companies filter through the noise to find the actionable posts and create epic social media customer experiences? Brands today need to prioritize a detailed and thorough social media handbook.

Social Media 150

Social Media Customer Customer Experience Technology 150

lateshipment

OCTOBER 27, 2023

LateShipment.com is a post-purchase automation platform specializing in providing solutions for e-commerce businesses like Princess Polly, SlumberPod, 1st Phorm, and many more to enhance their post-purchase customer experience. We developed this guide (along with a downloadable handbook!)

Events 130

Events Merchant Services Customer eCommerce 130

365 Retail

AUGUST 11, 2023

Two-fifths of retailers (18%) also reported experiencing high churn levels following a product being returned, highlighting the returns process as another key period for customer engagement and enhancing customer experience.

Customer Retention 52

Customer Retention Customer eCommerce Retail 52