Groove
NOVEMBER 12, 2020
Make a great first impression and create a positive experience for your customers by catering to their unique needs. In this blog, we're sharing 5 tips on how to improve customer experience and turn existing customers into repeat purchasers. How To Improve Customer Experience: 5 Tips.
Retail TouchPoints
OCTOBER 18, 2021
Customer experience and employee experience live in two different acronyms, CX and EX. A recent Forrester survey report found that companies that provide connected experiences between CX and EX report dramatic benefits around innovation, cost reduction, revenue growth, customer experience and digital transformation.
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Retail TouchPoints
MARCH 6, 2024
At a time when acquiring a new customer is five times more expensive than retaining a current customer, there is another return on this investment that might be even more lucrative in the long run. Returnless refunds are improving the almighty customer experience, and in turn, their potential customer lifetime value.
Forrester eCommerce
FEBRUARY 26, 2021
Customer Experience (CX) excellence will be sorely needed in 2021. Pandemic conditions will continue to fluctuate on a local level, affecting consumer sentiment and requiring fast and accurate responses from brands.
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Business models have been slow to adapt to the shift to digital commerce, leaving brands to struggle to match customer experiences to the changing retail landscape. A composable commerce stack enables brands to take control of their omnichannel journeys, accelerating their ability to innovate customer experiences and commercial models.
Forrester eCommerce
JANUARY 29, 2019
CX Success Is Vital To Mission Success The need to upgrade the government customer experience (CX) has never been more urgent. Government departments around the world still struggle with substandard experiences — and their poor CX performance hampers mission success.
Forrester eCommerce
OCTOBER 3, 2023
That makes scaling a customer experience measurement program more challenging; you need to balance consistency and oversight with adaptation and localization. Find Answers To Crucial Questions In Our New Research The new report “How To Scale CX Measurement Across A Complex Organization” answers some […]
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Explore the building blocks of personalization across channels and touchpoints in this masterclass, featuring real-world examples of how to apply a customer-centric lens to drive business outcomes for your brand. Watch now!
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Frontend performance is a critical factor in customer experience. In composable systems, data comes from a variety of sources, so how you assemble your architecture directly impacts the performance of the frontend experience. Want to lift conversion rates and reduce bounce rates? Focus on frontend performance.
Speaker: John Cutler, Product Evangelist and Coach at Amplitude
In a post-COVID world, online retailers are forced to reevaluate their position and address the challenge of adopting new customer experiences. In this session, you will learn: How to shift your ecommerce strategy to encompass a more product-based ideology. How product data can optimize your subscription and loyalty models.
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To help you navigate the next 12 months, Pivotree has brought together several experts to share their predictions for 2022 across three critical areas of commerce: Supply Chain, eCommerce, and Customer Experience. In this guide, you’ll get insights into: When and how supply chain woes could ease up.
Speaker: Adam Dorfman, Head of Product Growth at Reputation and Jeremy Shubitz, Director of Marketing at Bosley
However, negative feedback can offer actionable insights to build a stronger product and customer experience. Tune into the webinar to learn: What specific channels do customers go for feedback. How to successfully enable your customer support team to be proactive with handling online customer feedback.and more!
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