Retail TouchPoints

MAY 12, 2023

And in an age when blended workforces — especially in the technology and service industries — have proven a viable solution for delivering exceptional customer experiences, AI-driven technology solutions empower organizations to champion innovation and collaboration, increase visibility, stay agile and perform better.

Customer Experience 344

Customer Experience Customer Travel Technology 344

iVend

MARCH 17, 2023

Ask any retailer and they’ll tell you that an enhanced customer experience is at the top of their ‘must do’ list. Improving customer experience is the key to winning new customers, keeping existing ones happy and bumping up revenue and profit.

Customer Experience 96

Customer Experience Improvements Customer Retail 96

Retail TouchPoints

MARCH 3, 2023

The ecommerce site closed on March 2, and the company expects to wind down its brick-and-mortar operations by late June 2023. Nordstrom’s Canadian operations employ approximately 2,500 people. “We We entered Canada in 2014 with a plan to build and sustain a long-term business there,” said Erik Nordstrom, CEO of Nordstrom Inc.

Operations 290

Operations Department Stores eCommerce Supplies 290

Retail TouchPoints

JUNE 2, 2023

Inkga Group, owner and operator of 482 Ikea stores and ecommerce in 31 countries, will adopt a solution from Made4net to power fulfillment centers and store operations worldwide. The deployment follows the purchase of Made4net by Ingka Investments , the group’s investment arm.

Fulfillment 298

Fulfillment Operations Order Fulfillment Omnichannel 298

Retail TouchPoints

OCTOBER 18, 2022

Customers aren’t analyzing their behaviors within retail locations, but every retailer should be, and they should be learning from it every step along the way. It’s imperative customers are safe, comfortable and are offered privacy as they move about. In an ever-changing market, evaluation and positive action is always key.

Customer Experience 311

Customer Experience Customer Apparel Technology 311

Digital Doughnut

MARCH 16, 2022

If you want to build a robust digital brand in 2022, you should focus on improving customer experience. Good CX will improve revenue and sales for you.

Customer Experience 119

Customer Experience Improvements Customer Operations 119

Retail TouchPoints

MARCH 24, 2023

As a result, customer flow management is more important than ever as leaders seek to empower the customer, improve the employee experience and collect actionable data to potentially scale their business. Here are just a few ways a good system can improve your business operations. Improve customer service.

Improvements 290

Improvements Management Customer Banking 290

Retail TouchPoints

JANUARY 15, 2024

Since deployment, the solutions have become central to store operations. Improving Store Performance and Profitability Store managers can now better prioritize and divide associate tasks so employees can work more efficiently and effectively during their shifts.

Technology 264

Technology Improvements Omnichannel Mobile 264

Retail TouchPoints

AUGUST 14, 2023

While autonomous stores and technological innovation are high on the retail agenda, the infrastructure and operational efforts that enable them aren’t often given the same broad attention. These operations may struggle to adapt to the unique needs of automated checkout systems and smart stores.

Payment Services 245

Payment Services Operations Banking Technology 245

Retail TouchPoints

MAY 3, 2023

Let’s dive straight into it and unriddle the mystery of creating modern, highly personalized customer experiences while increasing performance in the cookieless future. Businesses that strive to connect with customers share similar pain points. As we all know, in marketing, the main goal is to know the customer. “By

POS 276

POS Customer Experience Customer Technology 276

Retail TouchPoints

MARCH 18, 2024

Over the past several months, Joann has made meaningful business improvements through the execution of our Focus, Simplify and Grow cost reduction initiative,” said Chris DiTullio, Chief Customer Officer and co-lead of the Interim Office of the CEO in a statement.

Operations 263

Operations Improvements Information Other 263

Retail TouchPoints

NOVEMBER 17, 2023

Home Depot is on the leading edge with this type of tech usage: the 2023 Retail TouchPoints Store Operations Benchmark Survey revealed that just 28% of retailer respondents’ associates use mobile devices to audit visual merchandising and displays.

Improvements 259

Improvements Fulfillment Operations Presentation 259

Retail TouchPoints

FEBRUARY 1, 2021

The landscape of commerce and delivering customer experience changed dramatically over the past year, as millions of shoppers found health, safety, social distance and remote work taking center stage in their daily lives. So what are the customer experience and commerce trends that will continue, or become more fully realized, in 2021?

Customer Experience 323

Customer Experience Customer Omnichannel Social Media 323

lateshipment

AUGUST 1, 2022

The benefits of automation are clear for the business as a whole, and automation can also transform the customer experience even when the customer isn’t directly involved. Shopping and checkout experiences can be managed directly by the customer, but that’s only half of the overall order experience.

Customer Experience 147

Customer Experience Payment Services Customer Shipping Costs 147

lateshipment

SEPTEMBER 4, 2020

Given this reality of modern eCommerce, let’s go over a few ways to improve your website experience in order to satisfy potential customers. Below, however, are some more subtle points that will help you piece together a better on-site customer experience. Consider Your Customers' Needs. Avoid Clutter.

Customer Experience 130

Customer Experience Improvements eCommerce Customer 130

Korona

AUGUST 5, 2022

A driving factor for many shoppers’ choice is the customer experience offered by each cannabis retailer. Improving a dispensary customer experience is an ongoing process that should be continuously polished and adjusted. Polish Your Digital Presence. Design A Smooth And Fast Flow. Budtenders Are Crucial.

Customer Experience 94

Customer Experience Improvements Customer POS 94

Retail TouchPoints

MAY 5, 2022

The Home Depot has introduced Home Depot Ventures, a $150 million venture capital fund designed for early-stage companies aiming to improve the customer experience and shape the future of home improvement.

Improvements 264

Improvements Retail Books Technology 264

Forrester eCommerce

OCTOBER 2, 2023

This report outlines how retailers must use a 6E strategy — engage, emulate, expand, empower, execute, and enable — to build purpose-designed physical locations that are structured to deliver meaningful improvements to customer experience (CX), achieve operational excellence, and drive specific […]

Retail 403

Retail Customer Experience Operations Improvements 403

Groove

OCTOBER 6, 2020

Before working with the Groove Commerce team, Perform Group, the parent company to Curtain Call, operated a highly customized Magento website that often struggled with speed and page load times. Perform Group wanted to improve their customers’ online shopping experience. Testimonial.

BigCommerce 370

BigCommerce Operations Magento B2B 370

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 262

Shipping Costs Improvements Live Chat Retail 262

Digital Doughnut

MAY 18, 2023

Chatbots have become increasingly popular in recent years, and have been used by many businesses as a tool for improving customer experience and brand engagement. A chatbot is a computer program designed to simulate conversation with human users, typically through a chat interface.

Customer Experience 59

Customer Experience Improvements Customer Recommendation 59

Retail TouchPoints

MAY 11, 2021

Getting the returns experience right is one of the most critical parts of that cycle — 95% of shoppers say that how returns are handled affects their decision of whether to purchase again. This is perhaps the most crucial test of your overall returns experience. Purchase Frequency Before Return Versus Purchase Frequency After Return.

Customer Experience 214

Customer Experience Customer Customer Retention Books 214

Retail TouchPoints

JANUARY 15, 2024

Within the larger global market, McKinsey estimates that the retail and CPG sectors have the most to gain from AI , with potential to harness the tech and drive huge improvements in operational efficiency as well as the customer and employee experience.

Retail 312

Retail Customer Experience Technology Operations 312

Retail TouchPoints

OCTOBER 13, 2020

Although simple in concept, PWAs have the potential to massively improve a retailer’s operations, from shortening website load times to boosting natural Google search ranking, according to the Progressi v e Web Apps: The Best Kept Tech ‘Secret’ In Retail session at the 2020 Retail Innovation Conference. behind React.

Customer Experience 322

Customer Experience Customer Improvements Technology 322

lateshipment

FEBRUARY 14, 2020

Hence the need for Delivery Experience Management (DEM). What is Delivery Experience Management? Organizationally Delivery Experience Management (DEM) sits at the very intersection of onsite customer experience, post-purchase customer experience, and last-mile order fulfillment. .

Customer Experience 260

Customer Experience Management Shipping Costs Customer 260

Retail TouchPoints

JUNE 2, 2021

This surging demand has exposed fulfilment inefficiencies and sent retailers scrambling to power their delivery operations. It’s a given that logistics and retail companies need to add drivers to meet rising demand; however, scaling delivery bandwidth and improving customer service require additional measures.

Operations 182

Operations Fulfillment Order Fulfillment Technology 182

Fabric

MARCH 28, 2023

Furthermore, losing control of the customer experience can attract bad actor sellers and expose businesses to financial, legal, and operational risks. Their marketplace has attracted bad actor sellers and their carefully-planned expansion into the long tail has eroded the customer experience and negatively impacted the brand.

Customer Experience 130

Customer Experience Customer eCommerce eCommerce Platforms 130

Groove

OCTOBER 6, 2020

This was the case for one of our clients, so our team created a custom eCommerce integration to help the company modernize their website and upgrade the user experience. eCommerce Integration: Improving B2B Operations. Operating in this manner caused frustrations for the sales team. The Solution. Conclusion.

B2B 221

B2B Operations BigCommerce eCommerce 221

Retail TouchPoints

APRIL 18, 2024

Retailers then began to focus on improving operational efficiencies and the shopper experience to support the company’s strategy. For retailers, this means constantly examining how technology can improve their business and the way they serve their customers. Relentless focus on the customer.

Technology 277

Technology Retail White Paper Fulfillment 277

Forrester eCommerce

AUGUST 25, 2021

Retail associate enablement tools enhance the customer experience in the physical store and improve both labor and store operations efficiency.

Retail 440

Retail Customer Experience Operations Improvements 440

365 Retail

DECEMBER 1, 2022

There is no denying that modern retail technology – and digitisation of the retail sector – is transforming everything about what shoppers want and how a retail organisation operates. Store associates are at the coalface of the bricks and mortar customer experience journey and play a key part in the digitisation of retail.

Customer Experience 85

Customer Experience Customer Retail Technology 85

lateshipment

JULY 14, 2021

As a business owner, it’s vital to understand your customers. This article looks at different ways on how you can improve customer satisfaction for your eCommerce business. A website plays a key role in influencing customers’ purchasing decisions. Move Your Operations to the Cloud. Here are some of them.

Improvements 130

Improvements Customer Social Media Shipping Costs 130

Retail TouchPoints

JUNE 9, 2023

The brands we work with are pursuing a multitude of sustainability initiatives, from improvements in their supply chain to innovative ways to extend the usable life of their products through curated resale channels. There is also a significant intersection of sustainability with customer preference data.

Supplies 246

Supplies Operations Shipping Costs Customer 246

Groove

OCTOBER 6, 2020

This was the case for one of our clients, so our team created a custom AS400 Integration to help the company modernize their website and upgrade the user experience. AS400 Integration: Improving BigCommerce B2B Operations. Operating in this manner caused frustrations for the sales team. The Solution.

BigCommerce 210

BigCommerce B2B Operations Magazine 210

RIS News

SEPTEMBER 13, 2023

In this conversation with RIS News, Viscata’s operations director, Guillaume Benoit outlines how taking a data-driven approach has allowed the company to improve its handmade products and services, improve return rates, and get closer to the needs of

Customer Experience 95

Customer Experience Customer Improvements Operations 95

GetElastic

APRIL 23, 2019

Whether your business is B2B or B2C, there are many ways in which chatbots can improve your total customer experience. From answering customer questions, to recommending products, to improving efficiencies in the sales funnel, chatbots are a growing tech trend that will soon become a staple in business operations.

Customer Experience 155

Customer Experience Payment Services Customer B2B 155

Retail TouchPoints

MARCH 24, 2021

With returns of online purchases rising 148% in 2020 based on year-over-year comparisons, according to the National Retail Federation , retailers are seeking to improve the shopper’s experience while also streamlining the many elements involved in processing returns.

Improvements 260

Improvements Omnichannel Fulfillment eCommerce 260