Forrester eCommerce

MAY 30, 2018

It was the top digital retailer in Forrester’s Customer Experience Index™ in 2017. If you care about CX, you have to admire Etsy. It excels at differentiating itself with a unique set of products and a distinctive online store, where buyers routinely upload pictures of their purchases alongside gushing reviews.

Customer Experience 210

Customer Experience Information Customer Retail 210

Retail TouchPoints

AUGUST 1, 2022

Being able to get an on-demand visual representation of what you will look like allows the online customer to make just as informed of a buying decision as the in-person shopper. But with augmented reality, you have the opportunity to help your customer make an even more informed purchasing decision than ever before.

Customer Experience 317

Customer Experience Customer Clothing Gifts 317

Retail TouchPoints

JANUARY 19, 2022

It’s not surprising given we’re in an era of rampant data breaches hitting retailers , with consumers becoming more aware — and concerned — with how brands collect, use and store their personal information. This has led to extreme distrust, fear and even anger. 3 Tips When Navigating the new Data Privacy Landscape.

Customer Experience 336

Customer Experience Customer Retail Consumer 336

Groove

FEBRUARY 3, 2020

The topic of these articles varied: from the things wrong with eCommerce shopping; to information gathering through online coupons; to marketers gathering information about eCommerce customer experience. Customer service inconsistency (seeing a pattern yet?). Delayed shipping cost information. Coupons game.

Customer Experience 284

Customer Experience Shipping Costs eCommerce Customer 284

Groove

AUGUST 13, 2020

In this blog, we're exploring 5 strategies to help you create a positive eCommerce customer experience. eCommerce Customer Experience: Tips & Strategies. Establish and build relationships with your customers and increase customer satisfaction by implementing these 5 tips: Display a unique value proposition.

Customer Experience 326

Customer Experience Customer eCommerce Social Media 326

Retail TouchPoints

DECEMBER 15, 2021

Throughout my career as a customer experience (CX) practitioner, I’ve seen brands make the same mistake time and again by believing that metrics alone improve customer experiences and loyalty. Too many organizations are content with merely managing their experiences and setting better metrics as their only North Star.

Customer Experience 306

Customer Experience Customer Social Media Presentation 306

Groove

APRIL 4, 2022

What Does Customer Experience Mapping Mean? Mapping the customer experience is the process of merchants outlining how prospects and customers interact and feel when engaging with their brand. 6 Steps For Mapping The Customer Experience. 6 Steps For Mapping The Customer Experience.

Customer Experience 195

Customer Experience Merchant Services Customer Social Media 195

Retail TouchPoints

MARCH 26, 2021

At a time when brand interactions bridge both digital and physical shopping, it is increasingly important for retailers to leverage technology to improve customer experiences and create value. Here are a few examples of how technology enhances customer experience and strengthens brand value.

Customer Experience 312

Customer Experience Technology Customer Fulfillment 312

Retail TouchPoints

APRIL 20, 2022

The Home Depot has tapped two technology veterans for high-level positions, naming of Matt Carey as EVP of Customer Experience, a newly created role, and Fahim Siddiqui as EVP and CIO.

Customer Experience 304

Customer Experience Customer Supplies Technology 304

Retail TouchPoints

MAY 12, 2023

And in an age when blended workforces — especially in the technology and service industries — have proven a viable solution for delivering exceptional customer experiences, AI-driven technology solutions empower organizations to champion innovation and collaboration, increase visibility, stay agile and perform better.

Customer Experience 344

Customer Experience Customer Travel Technology 344

Groove

JANUARY 23, 2019

Personal connections are at the core of every positive customer experience. Here at Groove Commerce, we think of customer experience like an umbrella covers the entire purchase cycle. Underneath it, your website, marketing, shipping and customer service create micro-moments that influence customer sentiment.

Customer Experience 250

Customer Experience Improvements Customer Live Chat 250

Retail TouchPoints

MAY 3, 2023

Let’s dive straight into it and unriddle the mystery of creating modern, highly personalized customer experiences while increasing performance in the cookieless future. This translates into using purchase history and customer base membership information to drive marketing campaigns. trillion in value.

POS 276

POS Customer Experience Customer Technology 276

lateshipment

AUGUST 1, 2022

The benefits of automation are clear for the business as a whole, and automation can also transform the customer experience even when the customer isn’t directly involved. Shopping and checkout experiences can be managed directly by the customer, but that’s only half of the overall order experience.

Customer Experience 147

Customer Experience Payment Services Customer Shipping Costs 147

Retail TouchPoints

MAY 17, 2022

Tom Tailor was able to integrate the app into its existing ecommerce platform Scayle, affording real-time product and inventory information. Through the app, Tom Tailor customers may access the retailer’s entire catalog across categories including apparel and accessories for men, women and children, in addition to its home collection.

Mobile 296

Mobile Customer Experience Magazine Customer 296

lateshipment

MAY 6, 2023

What measures do you consciously take to improve your customer’s purchase journey once they’ve hit the buy button? Before we get to the context of things, remember that the post-purchase phase takes up 50% of the overall customer experience. Yotpo helps eCommerce businesses trigger review requests through email and SMS.

Customer Experience 130

Customer Experience Shipping Costs Customer eCommerce 130

Retail TouchPoints

AUGUST 23, 2023

There’s no doubt the technology can bring tremendous benefits, such as allowing more customers to pay at the same time, thus reducing wait times without having to staff additional cashier stations. Moreover, customers seem very receptive to self-checkout, with 73% noting that it feels much faster than a traditional cashier.

Information 246

Information Payment Services Customer Management 246

365 Retail

FEBRUARY 6, 2023

Akeneo , the global leader in product experience management (PXM) and product information management, announced that its Akeneo Product Information Management (PIM) solution is now available on SAP® Store , the online marketplace for SAP and partner offerings.

Information 117

Information Management Omnichannel Technology 117

iVend

MARCH 17, 2023

Ask any retailer and they’ll tell you that an enhanced customer experience is at the top of their ‘must do’ list. Improving customer experience is the key to winning new customers, keeping existing ones happy and bumping up revenue and profit. iVend helps retailers analyse data for an enhanced customer experience.

Customer Experience 96

Customer Experience Improvements Customer Retail 96

Retail TouchPoints

MAY 11, 2021

According to Doddle’s October 2020 YouGov survey findings, if they have a great experience, 84% of customers are more likely to shop with you again, so if your returns operation is running smoothly and generating great customer experiences, you should see customers purchasing as frequently or more frequently after returning an item.

Customer Experience 221

Customer Experience Customer Customer Retention Books 221

lateshipment

FEBRUARY 14, 2020

Once the shipping carrier takes custody of the parcel, they share a tracking URL with the retailer, who then shares it with the customer. Beyond this stage, shipping status information is periodically updated on the carrier’s tracking page, which the customer accesses to know of parcel status.

Customer Experience 260

Customer Experience Management Shipping Costs Customer 260

Retail TouchPoints

NOVEMBER 25, 2020

The company decided to invest in technology that would help it harness the power of data to improve its customer insights and the shopper experience. “At The brand deployed a SaaS module from SoundCommerce , dubbed SoundProfit 360, that provides real-time order tracking and shopper-level profitability insights. “One

Information 251

Information Shipping Costs Fulfillment Shipping 251

Forrester eCommerce

SEPTEMBER 21, 2018

Bad Bots Are Affecting Your Company More Than You Might Think Every online customer touchpoint – including websites, mobile apps, and APIs – is being attacked by bots. Interrupting good customer traffic, committing fraud, and stealing information – just ad fraud alone is set to exceed $3.3 What are these bad bots doing?

Customer Experience 339

Customer Experience Customer Mobile Information 339

lateshipment

FEBRUARY 26, 2020

As fate would have it, your shipping carrier fails to inform you of it and John, couldn’t make it to his high-school reunion looking dapper in his swanky , new tux. Your shipping carrier has not only let you down but has also given John , a reason to not shop with you again considering the bad delivery experience he has faced. .

Customer Experience 233

Customer Experience Shipping Costs Customer Shipping 233

ESW

APRIL 26, 2023

As soon as a shopper has placed their order, the post-purchase customer experience begins. For many brands with DTC ecommerce channels, new customers can be hard-won, and the post-purchase process is crucial to nurturing the next purchase. An easy return experience builds confidence, loyalty and trust in a brand.

Customer Experience 78

Customer Experience Merchant Services Payment Services Customer 78

Kissmetrics

MARCH 22, 2018

Stitch Labs is a purpose-built inventory management software to help brands improve customer experience and scale efficiency. When we talk about the future of retail, industry news is abuzz with the idea of brands creating experiences for their customers. Using Data To Improve Customer Experience.

Customer Experience 279

Customer Experience Customer Shipping Costs Gifts 279

RTP blog

APRIL 30, 2018

Harnessing voice technology is one of the leading ways today’s brands can truly deliver a more seamless customer experience tomorrow. These technologies have the power to provide data and insights around customer behaviors that retailers otherwise wouldn’t have easy access to. So where does the retail customer experience fit in?

Customer Experience 170

Customer Experience Customer Retail Technology 170

RTP blog

DECEMBER 16, 2019

While offline touch points heavily rely upon brand experience to provide a wholesome retail experience for consumers. Consistency of brand assets and marketing information across both platforms instills confidence over the brand and product.

Customer Experience 195

Customer Experience Customer eCommerce Retail 195

Forrester eCommerce

JUNE 12, 2020

To continue to offer insights and guidance about voice-of-the-customer (VoC) and customer experience (CX) measurement programs, my colleague Maxie Schmidt and I are collaborating on new research. It will feature the results of our new State of VoC & CX Measurement Programs, 2020 survey.

Information 265

Information Customer Experience Customer 265

Forrester eCommerce

NOVEMBER 6, 2022

As open enrollment commences, health insurers face a major knowledge gap, preventing them from engaging their members.

Information 367

Information Customer Experience Technology Customer 367

GetElastic

APRIL 23, 2019

Chatbots are used for a number of different functions in today’s consumer experiences– they can act as your personal shopper, update your bank account, serve as your hotel concierge, and can even send notifications about your pizza delivery. . The B2B Experience. Source: The Message.

Customer Experience 155

Customer Experience Payment Services Customer B2B 155

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience? There are 2.14 billion digital shoppers today.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

Optimizely

MAY 30, 2017

The problem is that marketers still aren’t thinking about web push in terms of how it can improve the customer experience – which is a pity, because highlighting the unique value it can deliver is the most effective way to get shoppers to opt-in. When customers are looking at specific products but may need more information.

Customer Experience 170

Customer Experience Channel Improvements Customer 170

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience? There are 2.14 billion digital shoppers today.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

365 Retail

JUNE 8, 2023

Adobe Experience Manager empowers TeamViewer to globally roll out new products on its website, including the latest release of TeamViewer Remote, and deploy new online services with local language translations – 10x faster than before. billion devices including laptops, mobile phones and industrial machines globally.

Customer Experience 71

Customer Experience Customer Management Information 71