Retail TouchPoints

APRIL 12, 2024

Brooks Running has joined forces with Outside Interactive , a creator of outdoor content, services and experiences, to bring local, personalized content to runners and outdoor enthusiasts across the country.

Outdoor 147

Outdoor Events Supplies Recommendation 147

FastSpring

OCTOBER 13, 2020

In this post, we’re featuring our Senior Manager of Customer Experience, Jay Offringa Hall! I am currently the Senior Manager of Customer Experience. Every week I learn about something new and innovative that we are putting into place to make the customer experience better. We’re innovative.

Customer Experience 113

Customer Experience Management Hobbies Customer 113

Retail TouchPoints

JANUARY 26, 2022

She noted that the concept of “partial de-malling,” which could include integration of outdoor spaces for walkable plazas and eating areas, food carts/trucks, skating rinks, miniature golf courses and the like, all will contribute to the experiential and entertainment value of a trip to the mall.

Outdoor 311

Outdoor Events Technology Customer Experience 311

Retail TouchPoints

NOVEMBER 11, 2022

The new Snapchat Lens was developed by CGTrader and featured Fatboy’s latest line of outdoor furniture. ” De Vos and the Fatboy leadership team now plan to scale the company’s use of AR capabilities to enhance the brand’s larger online customer experience, both on social media and the Fatboy website.

Social Media 222

Social Media Outdoor Customer Experience Retail 222

Retail TouchPoints

SEPTEMBER 15, 2021

EPAM Continuum, a global innovation design firm that specializes in customer experience design, recently unveiled the concept of “Blend Space” to illustrate how experiential flow and physical-digital touch points can meet a range of needs and shopping “modes.” There’s a great outdoor retail center in Long Beach, Calif.

Outdoor 249

Outdoor Omnichannel Vend Multi-channel 249

Retail TouchPoints

NOVEMBER 14, 2023

As part of the pop-up experience, Bal Harbour Shops is featuring The Whitman , a restaurant concept designed specifically for the experience, featuring ample seamless indoor-outdoor space and a Latin-inspired menu.

Jewelry 251

Jewelry Outdoor Retail Fashion 251

Retail TouchPoints

JULY 26, 2022

Eddie Bauer will move into resale beginning in August, when the outdoors retailer will begin accepting Eddie Bauer-branded apparel, footwear, accessories and gear, according to reporting in WWD and other media outlets. We hope to give customers new ways to discover the brand and outfit their adventures.”.

Outdoor 303

Outdoor Apparel Accessories Customer 303

Retail TouchPoints

OCTOBER 13, 2021

Outdoor brand Snow Peak is taking a similar approach, but in a way that remains true to its uniquely natural roots. is a multi-function venue that includes a store, restaurant and office space — all of which are thematically connected to a central invitation: “Let’s dwell outdoors, together.” Snow Peak’s U.S.

Outdoor 234

Outdoor Arts Consumer Retail 234

365 Retail

JULY 13, 2021

Initially piloting across 20 of O2’s high street stores, the ground-breaking tech will help deliver insights around customer movement and flow, enabling managers to make informed space and capacity management decisions. Spatial Insights captures privacy-protected analytics from existing CCTV cameras, without the use of facial recognition.

Customer Experience 52

Customer Experience Technology Improvements Leisure 52

Retail TouchPoints

NOVEMBER 16, 2021

Immersive content can also center around a cause that customers and the company support. For instance, an outdoor clothing brand welcomes visitors to its homepage with an invitation to match their volunteer skills with an environmental group. More Immersive Experience Opportunities.

Outdoor 261

Outdoor Customer Experience Technology Accessories 261

Retail TouchPoints

AUGUST 3, 2020

Outdoor Voices, Fabletics and Alo are just a few of the DTC brands in the space, vying against established, deep-pocketed, omnichannel leaders, such as lululemon and Nike. Outdoor Voices was already starting to feel the pinch before COVID, and experts predict the company will go under within the next year.

Outdoor 299

Outdoor Retail Beauty and Health Travel 299

Retail TouchPoints

FEBRUARY 17, 2023

The “coach” or CEO develops a road map or game plan to achieve the goal, which in retail is providing the ultimate customer experience, every day of the year. The best retail teams train each day to keep sharp and connected to the company and to the customer. Winning teams begin with an end in mind.

Games 269

Games Social Media Retail Outdoor 269

Retail TouchPoints

MARCH 17, 2023

Portilla also joined the company in 2017, leading product strategy and design for Co-op Brands, including ongoing collaboration with Outdoor Afro Inc. Speyer also serves as executive sponsor of PRISM, REI’s inclusion network for LGBTQ+ employees and allies.

Outdoor 247

Outdoor Supplies Events Operations 247

Retail TouchPoints

AUGUST 15, 2023

In 2017, Polywood had a great product sustainability story (its outdoor furniture is made from 100% recycled plastic and comes with a 20-year guarantee) and a solid launching pad for direct-to-consumer sales (a 27 -year history of selling through big box, home improvement and specialty patio stores).

Merchant Services 192

Merchant Services Payment Services Customer Experience Outdoor 192

Retail TouchPoints

JULY 27, 2022

During wintertime, if my order is ready and I pull into a special parking spot, it would be great if an outdoor board showed me where I am in the queue and when my stuff will be ready so I don’t have to get out of the car. It’s that transparency for the end user customer, or even the back of house staff. Give people a reason to come.

Consumer 237

Consumer Customer Experience Outdoor Information 237

Sailthru

JUNE 26, 2018

To thrive in the age of Amazon, sporting goods and outdoor brands brands must recognize that they have an edge. outdoor and sporting goods market is a big one, worth $120 billion. Sporting and outdoor brands can stay ahead. Contextualize Your Customers Like RevZilla. Amazon accounts for less than 5% of those sales.

Outdoor 68

Outdoor Sporting Goods Shipping Costs Seminar 68

Retail TouchPoints

MAY 31, 2023

Shinola and Filson will modernize their in-store experiences with mobile POS, order management and store inventory solutions from NewStore. Both retail brands are owned by Bedrock Manufacturing ; Filson is known for high-end outdoor clothing and accessories, and Shinola offers products including timepieces, leather goods, jewelry and audio.

Omnichannel 213

Omnichannel Payment Services POS Jewelry 213

Retail TouchPoints

MAY 17, 2022

As the 2021 holiday season shifted into full swing, Coach developed methods of interacting with customers across geographic locations, but also made sure to connect these experiences with physical locations. We still went ahead and got traditional pop-ups, such as one in Shanghai to launch our Winter ski collection.”.

Games 270

Games Outdoor Definition Events 270

Retail TouchPoints

JULY 16, 2020

Package Concierge , a provider of automated locker solutions, offers outdoor lockers designed for contactless, 24/7 pickup for buy online, pick up in-store (BOPIS) orders. The lockers can streamline BOPIS fulfillment with store process automation to deliver a more convenient customer experience.

Outdoor 154

Outdoor Fulfillment Customer Experience Customer 154

Retail TouchPoints

OCTOBER 17, 2023

Legacy Overstock also sold outdoor and indoor furniture as well as area rugs — essentially it was a much bigger and better “beyond.” We want those legacy BB&B customers to feel at home ordering from the new BB&B. RTP: For you personally, are there people who have had a big impact on your career and how you operate?

Drop Ship 270

Drop Ship Shipping Costs Outdoor Shipping 270

Retail TouchPoints

MARCH 11, 2022

That’s why it’s time for brands to prioritize employees, by listening to every employee across the employee journey, optimizing the end-to-end employee experience and taking the right action to motivate, inspire and empower workers across the entire organization. Employee Experience + Customer Experience = Brand Experience.

Customer 280

Customer Retail Customer Experience Outdoor 280

Retail TouchPoints

JUNE 15, 2023

Mobile & Social Optimization AeroFarms Campbell’s and Acorn Influence Most Effective Pivot Strategy A Non-Agency True Religion Pop-Ups, Events, Partnerships & Other Brand Activations The Coca-Cola Company and Dave & Buster’s Victoria’s Secret and The Lionesque Group, an MG2 Studio Kendra Scott Moët Hennessy UK Store (..)

Customer Retention 244

Customer Retention Jewelry Outdoor Fulfillment 244

Retail TouchPoints

MARCH 17, 2022

134% more likely to anticipate making a garden or outdoor purchase. They’re more likely than the average consumer to indicate they’re shopping for outdoor furniture, mattresses, kitchen appliances, bed and bath goods and garden items. Be prepared to show off your offerings through elevated customer experiences.

Improvements 289

Improvements Home Furnishings Shipping Costs Customer 289

365 Retail

APRIL 3, 2024

Retailers envisioning a seamless, magical customer experience must recognise that AI’s effectiveness depends on high-quality underlying data. AI-powered retail with poor quality data Let’s take a closer look at what AI-powered retail experience with poor data quality could look like.

Customer 73

Customer Outdoor Customer Data Customer Experience 73

Retail TouchPoints

JULY 14, 2020

How retailers handle this kind of volume and create a great customer experience, while dealing with the new retail realities of contactless pickup caused by COVID, will determine their level of success in the future. Unlike some BOPIS fulfillment options, the locker experience for the store and customer is intuitive and easy.

Fulfillment 250

Fulfillment Payment Services Outdoor eCommerce 250

Retail TouchPoints

AUGUST 15, 2022

Customer acquisition costs online have reached unprecedented levels, which means marketing leaders are trying to diversify their toolkits. Considering the headlines surrounding the “Great Resignation,” it should come as no surprise that employee turnover is impacting customer experiences and overall loyalty efforts.

Customer Loyalty 211

Customer Loyalty Customer Retail Shipping Costs 211

Retail TouchPoints

DECEMBER 24, 2021

Masks, pop-up tents on outdoor sidewalks, extra space between fellow diners and touchless service quickly became the norm for food service. At the same time, restaurant owners adopted new processes that allowed them to continue to serve customers during the pandemic. Use data for dining experiments.

Payment Services 267

Payment Services Customer Experience Outdoor Technology 267

Retail TouchPoints

DECEMBER 8, 2020

Advanced capabilities like buy online pick up in-store (BOPIS), ecommerce, apps that help navigate stores and outdoor pop-up shops that used to get pushed back for budgetary reasons suddenly became imperatives for stores to stay afloat. Making the Best of a Black Swan.

Retail 290

Retail Outdoor Information Customer Loyalty 290

Retail TouchPoints

FEBRUARY 21, 2023

Dick’s Sporting Goods , one of the largest sporting goods retailers, recently unveiled its House of Sports store with a running track, rock wall, batting cages and outdoor turf field. Creating lasting in-store experiences, providing up-to-date product information and being served by happy employees are must-haves to wow the customer.

Sporting Goods 246

Sporting Goods Payment Services Retail Supplies 246

Retail TouchPoints

SEPTEMBER 29, 2020

Centric Software provides enterprise solutions to fashion, retail, footwear, outdoor, luxury, consumer goods and home décor companies to achieve strategic and operational digital transformation goals.

Fashion 262

Fashion Management Outdoor Consumer Goods 262

Retail TouchPoints

JANUARY 4, 2021

Unlike traditional shopping experiences that focus on the transaction, our new store is designed to provide an unparalleled experience that’s all about finding the perfect running shoe and engaging with the space in a meaningful, personalized way.”.

Outdoor 264

Outdoor Technology Apparel Customer Experience 264

Retail TouchPoints

MARCH 7, 2024

Harmon: We’ve done work for Rick Caruso , who has developed some of the popular outdoor malls in Southern California such as Palisades Village, Encino Marketplace and The Grove, and I learned a lot from him about how to create engaging experiences and keep people there.

Customer 273

Customer Retail Social Media Outdoor 273

365 Retail

MARCH 17, 2023

Founded in 1981, the German-based brand has been motivating people to go outside and connect with nature for over 40 years and is one of the biggest international suppliers and franchisers of outdoor clothing, footwear, equipment and accessories.

Outdoor 52

Outdoor POS Accessories Apparel 52

Wiser

APRIL 21, 2020

Sports & Outdoors. Major Price Fluctuations Seen in Sports & Outdoors, Electronics, Home Improvement. Those three categories were sports & outdoors, electronics, and home improvement. Sports & Outdoors (-11.50%). In total, Wiser reviewed nine categories to analyze the impact of COVID-19 on prices.

Online Retail 129

Online Retail Beauty and Health Outdoor Electronics 129

Retail TouchPoints

SEPTEMBER 16, 2020

From a tenant standpoint, obviously being outdoors is much more palatable to customers than being indoors nowadays. “This time of necessity breeds invention, and I think we’re seeing it both from a landlord shopping center ownership standpoint as well as from a tenant standpoint,” said Lee.

Events 289

Events Outdoor Customer Retail 289

Retail TouchPoints

JULY 21, 2023

Users could start their search with a query like, “‘I’m looking for a dress for a Saturday afternoon outdoor wedding.’ Generative AI [has the potential] to make the entire experience intuitive and fundamentally easier for customers to find what they’re looking for.”

Technology 235

Technology eCommerce Outdoor Consumer 235

MakeWebBetter

JULY 30, 2020

Cities are under lockdown, social distancing is followed, many businesses are shut, outdoor gatherings are prohibited. The first rule of the eCommerce business is to adapt to the current happenings of the industry. The world has already declared COVID as a global pandemic.

eCommerce 160

eCommerce Outdoor Shipping Costs Drop Ship 160