Groove

JANUARY 23, 2019

Personal connections are at the core of every positive customer experience. Here at Groove Commerce, we think of customer experience like an umbrella covers the entire purchase cycle. Underneath it, your website, marketing, shipping and customer service create micro-moments that influence customer sentiment.

Customer Experience 250

Customer Experience Improvements Customer Live Chat 250

Retail TouchPoints

APRIL 3, 2024

Consumer Study , 85% of consumers check a company’s returns policy before even making a purchase when shopping online, and 68% of U.S. consumers wouldn’t repurchase from a brand after a poor returns experience. consumers and retain repeat customers. That same report identified the top aspects that U.S.

Shipping Costs 249

Shipping Costs Shipping Labels Shipping Consumer 249

iVend

JANUARY 13, 2022

Returns Management: Returns drives sales and satisfaction Returns management is an integral part of the overall customer experience and your returns policy is therefore an important element. DC returns carry the risk of slowing down outbound operations and therefore customer experience and future sales.

Customer Experience 95

Customer Experience Management Customer POS 95

Retail TouchPoints

FEBRUARY 21, 2024

This means that it’s not enough for products to be delivered quickly – customers also want to know that if those items aren’t quite what they expected, they can be returned just as quickly and easily. This is especially true as ecommerce retailers continue to feel the squeeze of economic headwinds and change their policies accordingly.

Shipping Costs 280

Shipping Costs Shipping eCommerce Small Business Retail 280

Retail TouchPoints

SEPTEMBER 25, 2023

Goldsby: Well, the best return is the one that doesn’t happen, but you can’t stiff-arm customers — providing a bad customer experience is not a good idea. On the other hand, ultra-liberal return policies are fine for the customer experience, but they’re really expensive.

Supplies 306

Supplies Shipping Costs Fulfillment Customer Experience 306

Retail TouchPoints

OCTOBER 17, 2023

AI-First Customer Service is the Future AI transforms both the cost and quality of the customer experience through the phone. Generative AI is helping companies make great strides in these channels to make the experience more human-like, more accurate, and more intelligent — with the least amount of effort.

Customer 278

Customer Multi-channel Channel Customer Experience 278

Retail TouchPoints

NOVEMBER 8, 2022

There’s also not a lot of time for complicated return policies. How online retailers handle merchandising, use technology and approach return policies can mean the difference between waste and wins. Optimizing inventory based on trends and historical data means the customer will get the exact item they are looking for.

Online Retail 306

Online Retail Retail Technology Arts 306

Forrester eCommerce

OCTOBER 25, 2023

In 2024, we expect that CX leaders will continue to navigate variable footing, in some cases finding themselves caught in the crossfire between new tech and old policies. Prepare yourself for the new year with a preview of our 2024 predictions.

Customer Experience 440

Customer Experience Customer 440

Forrester eCommerce

AUGUST 18, 2021

Technology is central to nearly every aspect of our lives. Never more so than in the post-COVID world we’re all stumbling towards. For individuals it’s the key to maintaining connection with family and friends. For employees it’s the basis for communication, collaboration and productivity.

Technology 294

Technology Customer Experience Customer 294

365 Retail

DECEMBER 21, 2022

While these costs are out of the average business owner’s control, there are other things that remain well within their control – one of which being the customer experience. Enhancing the customer experience can have a real impact on the profitability of a store location, but what could be done to this end?

Customer Experience 52

Customer Experience Improvements Customer Small Business Retail 52

Groove

APRIL 18, 2024

Customer Experience: Shopify ERP integration integrates customer data, which gives your customers a seamless shopping experience. It also allows for personalized marketing and better customer service. Add your store’s policies. Edit customer information settings. Set up a payment provider.

Shopify 393

Shopify Payment Services Shipping Costs Order Fulfillment 393

Omniconvert

MAY 6, 2021

Interested in creating a returns policy that boosts sales and drives revenue? You’ll find lots of resources below to help you craft an impressive policy that’s fully customer-centric. We also take a deep dive into the why behind returns policies; why they’re important and how they can help you!

Customer 78

Customer Blog eCommerce Customer Experience 78

Retail TouchPoints

APRIL 29, 2022

Consider how returns are central to the customer experience and can create a competitive advantage, differentiate a brand and increase customer lifetime value. The popularity of online shopping has created enormous opportunities to reach new customers, but this has come at a cost. Turn Returns Upside Down.

Shipping Costs 312

Shipping Costs Merchant Services Customer Shipping Labels 312

365 Retail

MAY 19, 2021

Levi’s did this to reverse its policy of selling adult ranges to children (even babies are entitled to their 501s!). Nostalgia allows experiences that provoke an emotional reaction. Brands will have to work hard to use their heritage to make sure their customers experience this nostalgia positively.

Customer Experience 104

Customer Experience Customer eCommerce Consumer 104

Forrester eCommerce

DECEMBER 9, 2019

For better or for worse, my family is a customer of a large bank near my home. Once in a while I step in to the branch to update documents for my mother (she still likes to see her account balance in print), or some other such need. Here’s the kicker though: Every time I […].

Document 217

Document Banking Other Customer 217

Retail TouchPoints

JULY 6, 2022

The ECA launched on July 4, 2022 and will operate across the European Union, offering retailers guidance on how to provide top-tier customer experiences without compromising customers’ data privacy. . as the first partners of the Alliance.

Retail 278

Retail Events Consumer Customer Experience 278

Wiser

JULY 19, 2018

This is why careful creation of your MAP policy is critical. MAP policies (minimum advertised price policies) put a restriction on the minimum price that a service or product can be advertised as to its customers. Now, this doesn’t mean that MAP policies are illegal. Don’t be lazy.

Reference 60

Reference Retail Recommendation Other 60

Retail TouchPoints

JANUARY 12, 2023

The Home Depot is enhancing its associate experience with a new app developed to help them prioritize tasks more effectively, and a new pay policy that rounds clock-ins and clock-outs to the nearest minute rather than the nearest 15 minutes. The new app, dubbed Sidekick, is aimed at improving the customer experience as well.

Customer Experience 297

Customer Experience Technology Mobile Improvements 297

Retail TouchPoints

AUGUST 10, 2020

Walmart, however, is not taking in-store returns for apparel, cleaning supplies, health and beauty or pharmacy purchases, although customers can ship products back using the Walmart app or web site. This policy prompted customer complaints that a local ABC TV affiliate in Chicago reported on. Its competition clearly is.

Beauty and Health 301

Beauty and Health Shipping Costs Supplies Shipping 301

Retail TouchPoints

SEPTEMBER 9, 2022

The agenda is designed to hit on all the core issues surrounding this space, from cybersecurity to finance and customer experience. CEOs, CIOs, CFOs and other executives involved in Web 3.0, 18-19, 2022, at Convene One Liberty Plaza in New York City. As a subsidiary of Emerald Holding, Inc.

Customer Loyalty 304

Customer Loyalty Consumer Goods Customer Experience Technology 304

Retail TouchPoints

OCTOBER 25, 2023

. “The holiday season is a stressful season — it’s more, more, more — including customers shopping for more product categories simultaneously,” said Jackie Walker, Head of Retail Experience Strategy for North America at Publicis Sapient in an interview with Retail TouchPoints.

Multi-channel 317

Multi-channel Customer Experience Mobile Improvements 317

lateshipment

DECEMBER 17, 2023

Businesses assume the post-purchase phase of a customer journey to end with shipping and delivery Businesses assume returns are a cost-center that discourages customers from shopping with you again Businesses often operate with limited resources, making it challenging to dedicate the time and effort required for effective returns strategies.

eCommerce 130

eCommerce Shipping Costs Shipping Management 130

Retail TouchPoints

JANUARY 23, 2023

While much remains unknown, to reap the benefits that the metaverse offers and to strengthen relationships with customers, companies should focus on these three primary areas. Create superior customer experiences. Creating new channels to connect with customers — channels that promote two-way engagement — is critical.

Improvements 208

Improvements Customer Social Media Retail 208

Groove

JANUARY 8, 2021

With online returns expected to hit record highs, many eCommerce retailers must adjust their business operations and return policies to ensure a positive customer experience. Second, it's critical for companies to put an emphasis on their return policies moving forward. eCommerce Returns: What To Expect In Early 2021.

eCommerce 363

eCommerce Fulfillment Subscription Consumer 363

Retail TouchPoints

JUNE 10, 2020

Consumer-friendly and flexible return policies can be the difference between getting a new customer and losing a sale. In the midst of the global COVID-19 pandemic, retailers are creating more flexible policies to accommodate current conditions, including extending the time consumers have to return products.

Shipping Costs 180

Shipping Costs Merchant Services eCommerce Accessories 180

OrderDynamics

DECEMBER 19, 2017

Retail Customer Experience: The Key to Success. I have participated in many vendor presentations and retailer discussions where the phrase “customer experience” has been used. Everyone agrees that a positive customer experience is a necessity for retail “winners”. Retail Customer Experience and Inventory.

Customer Experience 59

Customer Experience Customer Shipping Costs Retail 59

Retail TouchPoints

JUNE 14, 2023

Why Retail Delivery Fees are Appealing to States There are two main reasons why imposing a fee on motor vehicle deliveries is appealing to policy makers — revenue and the environment. Tax Policy at Avalara. tax policy. Colorado estimated that its retail delivery fee will bring the state up to $18.8 million in its first year.

Small Business Retail 279

Small Business Retail Retail Shipping Costs Clothing 279

Retail TouchPoints

NOVEMBER 1, 2023

And many companies now offer risk-free return policies, which some people try to abuse. Customer awareness practices: The more you inform a customer, the less likely they are to file a chargeback. Increased communication with customers is an excellent way to limit instances of friendly fraud.

Merchant Services 298

Merchant Services Payment Services Payments eCommerce 298

Retail TouchPoints

OCTOBER 18, 2023

While it is possible for shoppers to commit return fraud innocently simply by mis-reading the returns policy, a significant number of returns are the result of premeditation and malicious intent. For every $100 in returned merchandise accepted, U.S. retailers lose $10.40 to return fraud, the NRF has calculated.

Payment Services 277

Payment Services Shipping Costs Payments Shipping 277

lateshipment

AUGUST 13, 2020

Research has shown that having a generous return policy can increase your store’s sales but doesn’t necessarily translate into an increased volume of returns because great return experiences increase customer loyalty. Have a Clear Return Policy. It isn’t enough to have a clear return policy in place.

eCommerce 279

eCommerce Shipping Costs 3dcart Shipping 279

Retail TouchPoints

AUGUST 10, 2020

Not long ago, the Chief Experience Officer was introduced to retailers as a role that could oversee the entire customer and employee experience sectors of a business. However, when it comes to retail specifically, oftentimes the customer experience is fully dependent on the supply chain experience.

Supplies 192

Supplies eCommerce Merchant Services Retail 192

365 Retail

NOVEMBER 8, 2021

The third highest reason was brands which ‘ignore customer experiences and feedback’, suggesting customer service remains a high priority to consumers despite the shifting retail landscape from bricks-and-mortar to online. The report comes as part of the company’s aim of becoming a universal symbol of trust.

Marketing 52

Marketing Social Media Consumer Information 52

Groove

JANUARY 19, 2022

Improving customer experience is a focal point for many online businesses. As the demand for frictionless shopping increases and consumer shopping habits constantly change, merchants must optimize their stores to accommodate shoppers at each stage of the eCommerce customer journey. Mapping the eCommerce Customer Journey.

eCommerce 370

eCommerce Merchant Services Customer Payment Services 370

AcquireConvert

APRIL 11, 2021

This seismic shift in consumer shopping habits means that eCommerce stores must ensure more than ever that they are providing a good customer experience. A report from PwC discovered that 73% of customers alluded to customer experience being an important factor in their purchasing decisions.

Customer Experience 41

Customer Experience Live Chat eCommerce Customer 41

Retail TouchPoints

APRIL 25, 2022

It might seem counterintuitive for retailers to focus on returns when they are so focused on trying to convince customers to buy products in the first place (and rightly so). However, return policies actually have a major influence on whether shoppers go through with a transaction — particularly for increasingly popular online purchases.

Gifts 289

Gifts eCommerce Webinar Consumer 289

Algopix

DECEMBER 26, 2023

By offering maximum protection during transit, these solutions not only minimize the risk of damage but also serve as tangible evidence of a seller’s commitment to delivering an exceptional customer experience. Streamlined Bundling Services In an era of customer-centric commerce, efficient bundling is elevated to an art form.

eCommerce 127

eCommerce Shipping Costs Arts Fulfillment 127

Algopix

FEBRUARY 22, 2024

Brand Control: Private labeling grants sellers full control over their brand identity and customer experience. By crafting unique branding elements such as logos, packaging, and messaging, sellers can differentiate their products and cultivate customer loyalty. What Are the 4 Types of Private Labels?

Shipping Costs 86

Shipping Costs eCommerce PPC Social Media 86