Retail TouchPoints

JANUARY 19, 2022

Brands do this under the guise of helping provide a better customer experience, but it only takes one breach for that to completely wipe out consumer trust — it exposes the extent to which brands collect, track and keep consumer data on file. 3 Tips When Navigating the new Data Privacy Landscape. Current data privacy laws in the U.S.

Customer Experience 336

Customer Experience Customer Retail Consumer 336

Retail TouchPoints

APRIL 1, 2024

In today’s increasingly globalized market, multilingual support is no longer a luxury but a necessity for online retailers to deliver exceptional customer experiences (CX), successfully serve and grow their customer bases, increase sales and thrive in a competitive landscape. The true differentiator is CX.

Retail 320

Retail Customer Experience Customer Retention Technology 320

Retail TouchPoints

JULY 21, 2022

I think this is a very large tipping point for privacy and security, and the way we think about how our personal information is being used in our relationships with brands and platforms.” Having greater control over how their personal data is used would make many consumers feel more secure ( 51% ), even empowered ( 49% ).

Marketing 279

Marketing Consumer Information Customer Retention 279

Forrester eCommerce

JANUARY 30, 2020

Multiple security and privacy issues have plagued the physical security device maker, it’s responded poorly by casting blame on users, and following that the EFF identified that the Ring app is littered with third party trackers. At virtually the same time, a security product company – […].

Customer Experience 269

Customer Experience Customer 269

Retail TouchPoints

FEBRUARY 9, 2024

According to the National Retail Security Survey, losses attributed to retail theft rose to $112.1 If big box stores with significant resources at their disposal are struggling to implement effective security measures, how can local retailers hope to keep their locations safe? billion in 2022, up from $93.9

Small Business Retail 277

Small Business Retail Retail Jewelry Customer Experience 277

Wiser

OCTOBER 30, 2023

Among various strategies to boost sales, securing the Buy Box plays an instrumental role in providing shoppers with a seamless online shopping experience. Contrary to popular belief, merchants can secure the Buy Box without necessarily offering the lowest price.

Shipping Costs 147

Shipping Costs Merchant Services eCommerce Platforms Fulfillment 147

Retail TouchPoints

JANUARY 18, 2023

(PCHI) has filed for Chapter 11 bankruptcy protection and entered into an agreement with an ad hoc group of holders of more than 70% of its senior secured first lien notes, with the purpose of supporting an expedited restructuring that would substantially reduce the retailer’s debt. 2022, noting that it had $121.5 billion in debt.

Supplies 147

Supplies Operations Customer Experience Other 147

RetailMinded

OCTOBER 18, 2023

In the vibrant corridors of retail environments, where consumer activity perpetually buzzes, the strategic allocation of retail space emerges not merely as a tactic but as an essential strategy, intertwining security and spending patterns.

Improvements 59

Improvements Retail Payments Payment Services 59

RTP blog

MARCH 2, 2018

By Paul Millette, Carousel Industries For arguably anyone in retail, the conversation of “delivering the ultimate customer experience” is as prolific as discussions about inventory management, supply chain operations and P&L statements. 1 driver in bolstering the customer experience.

Customer Experience 150

Customer Experience Customer Supplies Point of Sale 150

Retail TouchPoints

MARCH 18, 2024

Near-term advancements will address current limitations, enhancing customer experience and retailer security.” “The future likely holds a hybrid model where self-service POS coexists with traditional systems.

POS 259

POS Payment Services Customer Experience Operations 259

Retail TouchPoints

JANUARY 14, 2024

Resources will cover a broad spectrum of topics, including optimizing supply chains , creating personalized customer experiences , enhancing security and compliance , scaling operations and futureproofing retail.

Technology 301

Technology Retail Supplies Operations 301

Retail TouchPoints

NOVEMBER 2, 2020

Buyers now expect consistent and engaging customer experiences across channels, and this means product information has to be exceptional to drive revenue. Global teams cannot waste time or money on manual processes, inaccurate data or the inability to scale.”.

Customer Experience 270

Customer Experience Information Channel Technology 270

Groove

FEBRUARY 16, 2024

Enhanced Customer Service: HubSpot's advanced customer support features help Shopify store owners streamline customer service for an improved customer experience. Security Measures: You should implement and regularly review security measures to protect sensitive data.

Shopify 379

Shopify Live Chat Customer Data Information 379

Retail TouchPoints

AUGUST 17, 2023

They strive to create seamless, personalized customer experiences to continue to attract discerning consumers and build efficient supply chains, yet they often encounter barriers presented by fragmented technology infrastructure, which hinders scalability without disruption. These businesses find themselves at a demanding intersection.

Consumer 246

Consumer Payment Services Food and Beverages Supplies 246

365 Retail

MARCH 13, 2023

This new service is set to provide Bestway with another game-changing solution that prioritises the needs of its customers in the wholesale sector. of customers have continued to use the service since the first message was sent, highlighting its effectiveness and value to retailers. More than 99.5%

Customer Experience 72

Customer Experience Customer Games Technology 72

Retail TouchPoints

FEBRUARY 16, 2023

The retail industry had to reimagine ways to reach customers that sparked a digital transformation. The industry experimented with new approaches to how we do business in order to streamline the customer experience. One of the most common complaints customers have is waiting too long in checkout lines.

Payment Services 274

Payment Services Banking Customer Experience Technology 274

Retail TouchPoints

MARCH 14, 2024

Optimize ad spaces to deliver relevant, engaging content that adds value to the customer experience. Prioritize Privacy and Security Data privacy and security is paramount in building trust with customers. Retailers must prioritize the security and ethical use of consumer information.

Retail 311

Retail Omnichannel Consumer Channel 311

Retail TouchPoints

JULY 12, 2023

That’s worrying in an increasingly competitive environment where customer engagement and user experience are becoming more important than ever. Security Theft is, unfortunately, an unavoidable aspect of retail. Self-checkout kiosks are ubiquitous today, but they add to the security challenges retailers face.

Payment Services 246

Payment Services Retail Point of Sale Supplies 246

Retail TouchPoints

FEBRUARY 1, 2024

Kirkland’s has received $12 million from a global asset management firm to support its strategic repositioning efforts. Gordon Brothers provides short- and long-term capital and liquidity by lending against and investing in brands, real estate, inventory, receivables, machinery, equipment and other assets, both together and individually.

Management 147

Management Other Customer Customer Experience 147

Retail TouchPoints

JANUARY 3, 2022

To remain competitive — and capture as many online dollars as possible — retailers are prioritizing the customer experience and refining the purchasing journey, improving mobile and app capabilities, adding BOPIS (buy online, pick up in-store) and curbside delivery options, enhancing product page listings and more.

Merchant Services 279

Merchant Services Customer Retail Customer Experience 279

Retail TouchPoints

JANUARY 25, 2024

The importance of efficient and secure online retail experiences is more crucial than ever. Retailers face the challenge of not only attracting customers but also ensuring their online journey is seamless and secure. Passwords are a culprit in this regard, leaving 70% of customers feeling frustrated.

Payment Services 264

Payment Services Cryptography Payments Improvements 264

Retail TouchPoints

DECEMBER 22, 2021

Customers receive status updates on their phone and a unique QR code that can be scanned by the robot’s top camera, to open its secure compartment and retrieve their items. The live robot deliveries, which debuted for the 2021 holiday season, will provide further data for refining the program and user experience.

Food and Beverages 312

Food and Beverages Travel Mobile Customer Experience 312

Retail TouchPoints

MARCH 21, 2024

Tailored specifically for each ecommerce project’s needs, cloud-based solutions can help save money while delivering secure, resilient and high-quality IT systems that will enhance business resilience and competitiveness.

eCommerce 258

eCommerce eCommerce Platforms Events Customer Experience 258

Retail TouchPoints

NOVEMBER 17, 2023

“Our broad, strategic partnership should do just that, from changing the ease with which customers can buy vehicles online, to making it simple to use Alexa in Hyundai vehicles for entertainment, shopping, smart home adjustments and calendar checks, to enabling Hyundai to transform their customer experiences and business operations by moving to AWS.”

Customer Experience 269

Customer Experience Supplies Payment Services Mobile 269

Retail TouchPoints

DECEMBER 20, 2023

The Federal Trade Commission (FTC) has prohibited Rite Aid from using facial recognition technology in its stores, claiming the retailer failed to implement reasonable security procedures and prevent harm to consumers. The FTC also said these actions unfairly targeted Black, Asian, Latino and female customers.

Technology 264

Technology Information Consumer Other 264

Retail TouchPoints

AUGUST 11, 2022

The image isn’t stored onsite but is instead encrypted and sent to a server for matching in order to maintain a high degree of security. This connects the customer’s palm with a payment card, letting shoppers simply hold their hand over a scanner to complete their transactions.

Payment Services 264

Payment Services Fashion Technology Customer Experience 264

GetElastic

OCTOBER 17, 2019

Leverage social media channels to check-in with customers in order to find out when they are experiencing difficulties online and what these difficulties are. Ask yourself these questions when monitoring your customer experience (CX): How often do you have repeat customers? How often do customers contact customer support?

Customer Experience 104

Customer Experience Payment Services Customer eCommerce 104

Retail TouchPoints

DECEMBER 16, 2022

Lowe’s has unveiled a new solution, developed in its Innovation Labs division, designed to combat retail theft in way that is invisible to customers through the use of RFID chips and the blockchain.

Retail 355

Retail Point of Sale POS Technology 355

Retail TouchPoints

JUNE 30, 2022

H&M will work with Google Cloud ’s computing services to improve its customer experience and supply chain capabilities, by leveraging data analytics and the technology provider’s secure, sustainable global infrastructure.

Customer Experience 264

Customer Experience Omnichannel Supplies Events 264

Retail TouchPoints

NOVEMBER 24, 2021

This technology has helped make shopping a more frictionless experience for shoppers, but retailers that choose to implement these solutions must place a heavier focus on security technology as well. Effective retail security in a heavily autonomous environment requires a solution that is both flexible and comprehensive.

Retail 264

Retail Technology Improvements Operations 264

Retail TouchPoints

FEBRUARY 8, 2024

Broadcasters then could look to get more out of their product by extending the customer experience beyond the TV show. As with any first-party data collaboration, it is paramount that media owners ensure they have the technology in place to facilitate security and privacy.

Payments 312

Payments Payment Services Retail Channel 312

Groove

DECEMBER 18, 2023

This flexibility is coupled with robust security measures to make sure that custom apps run safely and reliably. In essence, Heroku offers a comprehensive, secure, and scalable environment that empowers developers to build, deploy, and manage applications efficiently.

Toys 195

Toys Shipping Costs eCommerce BigCommerce 195

Retail TouchPoints

FEBRUARY 12, 2024

Unfortunately, many networks use cheap routers and access points that lack essential security measures and allow cybercriminals to infiltrate the network. It’s important for shoppers to be aware of their digital surroundings and to shop inside a secure digital environment. Krishna Vishnubhotla is VP of Product Strategy at Zimperium.

Social Media 282

Social Media Payments Shipping Download 282

Retail TouchPoints

MARCH 2, 2021

From contactless payment to fully automated checkout, innovations showed promise for streamlining and improving the customer experience. Still, other innovative frictionless tech featured throughout the shopper’s journey can improve the customer experience. Improving Customer Experience.

Payment Services 299

Payment Services Customer Experience Technology Mobile 299

Retail TouchPoints

MARCH 4, 2024

The customer experience is paramount to the success of today’s retailers. This includes enhancing in-store inventory, delivery services and even the personalization of customer service. However, when it’s time to check out, how do payment options factor into that customer experience?

Payment Services 289

Payment Services Consumer Small Business Retail Banking 289

Retail TouchPoints

JUNE 28, 2023

As CCO, Dausch will lead global brand, marketing, digital engagement and customer experience across all of Under Armour’s commerce channels, reporting directly to CEO Stephanie Linnartz, who herself came to Under Armour from Marriott in December 2022. Miles, who also will report directly to Linnartz, joined Under Armour in 2021.

Multi-channel 279

Multi-channel Customer Supplies Apparel 279

Retail TouchPoints

SEPTEMBER 27, 2023

21, 2023, saying theft and organized retail crime are threatening the safety of its customers and associates and “contributing to unsustainable business performance,” according to a company statement. Target will close nine stores in four cities on Oct. leaving 15 stores in this market. billion in losses, up from $93.9 billion in 2021.

Sporting Goods 264

Sporting Goods Operations Retail Other 264