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Role of Knowledge Management in the Retail Customer Experience Scenario

Retail TouchPoints

According to Forbes, today’s business benchmark is customer experience. The key to having that edge over the competition is delivering top-notch customer experience, ensuring the quality of well-trained staff and continuously studying customer behavior and trends to ensure that customer needs and expectations are met.

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VR for Retail Training: How to Leverage the Tech to Land Stronger Outcomes

Retail TouchPoints

They’re likely also emphasizing continual training of new employees, as the retail industry can be quite fickle and turnover is often high. According to a PwC survey , employees who partake in VR training train 4X faster than those who train in a classroom, and are 275% more confident to apply skills learned after training.

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Gamified Training Boosts Brand’s Appliance Sales 26.2%

Retail TouchPoints

Appliance manufacturer Bosch Siemens Hausgeräte (BSH) has adopted a gamified training solution from Attensi that features competition-based true-to-life scenarios designed to help salespeople remember product features, understand shopper motivations and close the sale. Training Provides a ‘Safe Space’ to Learn and Fail.

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The Power of AI to Support Field Service Employees and Maintain Exceptional Customer Experiences

Retail TouchPoints

Provide tuition reimbursement and flexible scheduling, allowing newer employees to attend training and obtain industry-relevant certifications and licenses. Access to real-time traffic and weather data generates more accurate travel estimates, so technicians know how long their travel will take — and customers will know when to expect help.

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David’s Bridal to Debut New Store Format Designed for One-on-One Customer Experiences

Retail TouchPoints

The revamped stores will feature a new layout designed to support one-on-one customer experiences. At the new locations customers can walk in or make an appointment, and use the services of an expertly trained stylist and in-house alterations artisan. West Chester Township, Ohio, Lexington, Ky. and Cool Springs, Tenn.

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Six Principles for Redefining Retail with Responsible AI

Retail TouchPoints

Gen AI, with its vast potential for enhancing efficiency and personalizing customer experiences, also comes with ethical considerations. This type of multifaceted approach helps build a retail environment where AI is a tool for business growth and a means to foster trust and ethical engagement with customers.

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When Trains Start Running Late: Japan’s Digital Awakening

Forrester eCommerce

I love going to Japan where everything works flawlessly and where customer obsession, or “omotenashi”, is deeply engrained into the culture of every institution: this is where, for instance, train operators apologize when their trains leave the platform 25 seconds earlier than schedule.