Retail TouchPoints

SEPTEMBER 29, 2020

Retailers seeking guidance as they look ahead to an uncertain Q4 will find plenty of solid, practical advice in the 2020 Retail Strategy and Planning series of webinars, now available on-demand. Session topics ranged from ramping up touch-free in-store technologies to strengthening supply chains and getting the most out of marketplaces.

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Forrester eCommerce

FEBRUARY 26, 2020

I recently cohosted the webinar How To Prove The ROI Of CX with Ben Brown, a senior consultant from Forrester’s Total Economic Impact™ (TEI) team. Ben creates ROI models for a living, so he was the perfect partner in crime for this webinar.

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Optimizely

JANUARY 22, 2019

In fact, you have to focus on the entire customer experience, from the first touchpoint to the final display of customer loyalty. Never fear, because in this webinar, we’ll walk you through how each of these three new titles can fit into your 2019 marketing strategy. Watch the Webinar Now.

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RTP blog

NOVEMBER 10, 2017

This increases the ability of companies to deliver a highly-personalized experience, tailored to meet individual wants and needs when it matters most, addressing all the permission and data privacy issues at the same time. It provides a real-time view of the customer experience. Why is beacon technology beneficial?

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Dynamic Yield

MAY 5, 2020

The post Webinar: COVID-19 Customer Experience Roundtable appeared first on Dynamic Yield.

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Forrester eCommerce

MARCH 5, 2019

Almost every technology consulting firm, and many others besides, claims to be able to help your business transform into a digital business. “Digital Transformation” has been used to describe everything from moving applications from a data center to the cloud to updating the systems and processes in the finance department.

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Pivotree Blog

OCTOBER 10, 2023

(TSXV: PVT) (“Pivotree” or the “Company”), a leading provider of frictionless commerce solutions and services, today announced that it will host a live webinar titled: The High Cost of Inaction. Embracing the New Status Quo in Supply Chain.

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Digital Doughnut

SEPTEMBER 22, 2023

If so, mark your calendars for our upcoming webinar on Connected Packaging! Are you curious about the future of packaging and how it’s reshaping industries while opening up new opportunities for brand engagement and collaboration?

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Dynamic Yield

APRIL 9, 2020

COVID-19 and the customer experience: How retailers are working to meet consumer needs Currently available on demand About the Webinar For brands both large and small, COVID-19 represents a time of both volatility and uncertainty.

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Pivotree Blog

SEPTEMBER 12, 2023

TSXV: PVT) (“Pivotree” or the “Company”), a leading provider of frictionless commerce solutions, invites automotive industry leaders to an exclusive live webinar titled “Shifting Gears for Automotive Aftermarket Sales Excellence,” hosted by Pivotree in partnership with Syndigo.

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Forrester eCommerce

FEBRUARY 12, 2020

I recently hosted Forrester’s Predictions 2020 webinar, where I interviewed CEO George Colony and other Forrester thought leaders on the dynamics that will shape 2020 and beyond. Attendees were able to ask questions during the webinar, some of which could not be answered live.

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Pivotree Blog

SEPTEMBER 22, 2022

Pivotree to Host Exclusive Webinar on Surviving the Recession for B2B and B2C Retailers. TSXV: PVT) (“Pivotree” or the “Company”), a leading provider of frictionless commerce solutions, invites brand leaders to attend an exclusive live webinar, Stop the Friction: Survive the Recession. TORONTO, September 22, 2022 – Pivotree Inc.

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FastSpring

OCTOBER 11, 2019

RSVP to this must-see webinar to learn: What FastSpring’s seamless popup checkout experience can do for your business. How our built-in shopping cart creates a streamlined customer experience. That’s why we are excited to share our new built-in shopping cart feature for Popup Storefronts with you!

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Pivotree Blog

JUNE 17, 2022

In this webinar, we sit down with four leaders in the e-commerce industry: Jenn VandeZande, Editor in Chief, The Future of Commerce / Head of Digital Engagement for SAP CX. View the entire webinar here , or keep reading for a recap of insights from our hosts. . For more insights, watch the full webinar on YouTube. demographic.

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Dynamic Yield

SEPTEMBER 9, 2020

Lock Down Your Customer Experience with Elkjop Currently available on demand About the Webinar As consumers continue to grapple with the realities of the new normal, ensuring that your customers have a positive experience when shopping both in-person and online is crucial to retailers’ success.

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Dynamic Yield

SEPTEMBER 9, 2020

XP Roundtable: Amazon and eCommerce amid COVID-19 Currently available on demand About the Webinar Amazon, having cemented its position as an eCommerce titan over the past decade, has also been doing numbers since the onset of COVID-19. The post Lock Down Your Customer Experience with Elkjop appeared first on Dynamic Yield.

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Retail TouchPoints

OCTOBER 19, 2022

Brendan Witcher, VP, Principal Analyst at Forrester , shared his thoughts on what retailers need to do with their stores to maximize omnichannel performance during The New Retail Imperative: Utilizing Stores As A Competitive Advantage webinar presented by Tulip. Experiences Are Great — if They Fit Your Needs.

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Retail TouchPoints

DECEMBER 14, 2020

However, retailers have risen to the occasion and adjusted their operations accordingly — and now they need to look to the future and plan for a post-pandemic future, according to the Enabling a Resilient & Connected Supply Chain in a Post-Pandemic World webinar from the IoT Consort i um and GS1 US. “I

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Retail TouchPoints

AUGUST 9, 2022

Appointment-setting technology has to operate at scale and handle organizational complexity,” said Tiwari during the Starting Off on the Right Foot: 5 Keys to a Seamless Appointment Scheduling Processes webinar, now available on demand. “It

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Dynamic Yield

SEPTEMBER 18, 2020

CX1 Masterclass: Ensuring a Positive Customer Experience with Great Agility and Speed Currently available on demand About the Webinar On-Running began working with Dynamic Yield back in 2018 to help scale their customer experience and increase overall sales.

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Dynamic Yield

SEPTEMBER 18, 2020

CX1 Masterclass: Ensuring a Positive Customer Experience with Great Agility and Speed Currently available on demand About the Webinar On-Running began working with Dynamic Yield back in 2018 to help scale their customer experience and increase overall sales.

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Forrester eCommerce

FEBRUARY 10, 2022

Read this post to discover six key predictions on US public sector customer and employee experiences, cybersecurity, and technology. Then, dive deeper with a complimentary webinar.

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Dynamic Yield

APRIL 9, 2020

COVID-19 and the customer experience: How retailers are working to meet consumer needs Currently available on demand About the Webinar For brands both large and small, COVID-19 represents a time of both volatility and uncertainty.

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Wiser

MARCH 16, 2021

What can be done to optimize your eCommerce shopper journey to increase sales and capture more happy customers? We have answers in this webinar, held on March 12, 2021, and hosted by the Category Management Association. We have a recording of the webinar below. Wiser Solutions and Sabra Dipping Webinar.

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Fabric

APRIL 22, 2024

Unified Real-Time Inventory Insights Accurate and up-to-date inventory insights are the foundation of a good customer experience. While not obvious, it ultimately undermines the trust a customer has in the retailer’s brand. fabric’s inventory visibility takes a different approach to reduce customer cancellation rates.

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Dynamic Yield

JULY 26, 2021

Closing the gaps in mobile customer experience Currently available on demand About the Talk With two-thirds of the world’s eCommerce traffic coming from mobile (per Dynamic Yield data), it’s safe to say we live in a mobile-first world. The post Closing the gaps in mobile customer experience appeared first on Dynamic Yield.

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Forrester eCommerce

FEBRUARY 3, 2020

I recently took part in Forrester’s 2020 Predictions webinar. Attendees were able ask me their burning CX questions. There were a lot of CX questions this year (as you can see from the length of this post). So, I decided to round up a few of the questions and answers here. Q: How do you differentiate between CX and product […].

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Retail TouchPoints

JUNE 21, 2021

Times of crisis such as the COVID-19 pandemic present an excellent opportunity to drive innovation, according to the Connecting The Dots: Driving Change Through Innovation webinar, hosted by NetElixir. How can we create a platform that allows them to customize the product the way they want it?

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Groove

MARCH 28, 2022

Nurturing leads through automated workflows is an effective strategy for following up with them and creating a positive customer experience. For example, let’s pretend you’re running a marketing campaign that involves a webinar.

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Wiser

AUGUST 21, 2023

Utilizing a storytelling approach, sponsored content can offer insights, educate, and engage potential customers, building a bridge of trust between the brand and the consumer. By hosting a webinar, brands can directly reach out to a global audience, showcasing their offerings in a detailed and interactive manner.

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Forrester eCommerce

NOVEMBER 28, 2018

Check out the full report here, and join our webinar on December 3 for a more in-depth understanding of our predictions. Looking ahead to next year, we made five bold predictions. Watch the video below to learn what is in store for the future of healthcare. Click here to […].

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Demac Media

OCTOBER 13, 2017

Customer Experience (CX) is rapidly becoming something that will make or break a company when it comes to their eCommerce presence. What is Customer Experience exactly? CX is the the result of interaction between a customer and a company- from the brand journey to the digital environment. That’s huge.

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Retail TouchPoints

DECEMBER 14, 2020

“Its editorial mission is a great fit for Retail TouchPoints as we continue to focus on innovation in technology and business strategies, and commit to provide timely and tactical insights to retail decision-makers as they strive to enhance their omnichannel customer experiences.”

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Retail TouchPoints

JANUARY 4, 2023

By using high-quality images and videos of products, customers are drawn closer. While videos make for a more engaging customer experience, only 40% of product detail pages currently use video, according to the 2022 Omnichannel Retail Index. Some brands, however, have not shied away from this challenge.

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Kibo

AUGUST 23, 2022

In this on-demand video , you will learn about: The current state of commerce technology and how to choose the right solution for your business needs What influences a shopper to purchase from a retailer, and how operational systems impact the customer experience How retailers today are using inventory and delivery information to manage customer expectations. (..)

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