Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 262

Shipping Costs Improvements Live Chat Retail 262

Smile.io

AUGUST 25, 2023

Sephora's Beauty Insider Sephora’s Beauty Insider VIP loyalty program. Program highlight: reward exclusivity Sephora’s Beauty Insider is undoubtedly one of the best ecommerce customer loyalty programs out there. One brand that understands this more than anyone is health and supplement brand, Jimmy Joy.

Customer Loyalty 75

Customer Loyalty Beauty and Health Food and Beverages Customer 75

Retail TouchPoints

JULY 3, 2023

Many of us have become experts at navigating an ecommerce site in seconds, and some of us may even pay for groceries via mobile apps on our smartphones. Retail Technologies Empowered by the Cloud As mentioned, the cloud can connect a variety of technologies and capabilities — empowering an efficient omnichannel retail business.

Consumer 275

Consumer Omnichannel Retail Technology 275

Sailthru

JANUARY 16, 2020

Take omnichannel personalization, for example. From there, retailers must look at the various solutions that can deliver a holistic omnichannel customer profile. Missing Out on Omnichannel Personalization Is No Longer an Option. The time when “omnichannel” was a hot buzzword is long gone.

Omnichannel 78

Omnichannel Seminar Customer Loyalty Mobile 78

365 Retail

JUNE 7, 2023

That’s according to new research from omnichannel customer engagement platform SAP Emarsys to mark the launch of its Mobile Wallet. This generational difference appears to be driven by the loyalty benefits offered by mobile wallets, with 93% of consumers using a mobile wallet-based loyalty programme.

Omnichannel 98

Omnichannel Mobile Customer Loyalty Channel 98

retailnext

AUGUST 15, 2019

The challenge for many retailers is not only to be accessible on many channels or touchpoints, but for those channels to deliver a consistent and integrated service quality – as this significantly impacts shopper satisfaction and customer loyalty, and serves many other benefits for the brand. Offer rewarding loyalty programs.

Customer Loyalty 40

Customer Loyalty Payment Services Customer Live Chat 40

Retail TouchPoints

FEBRUARY 17, 2023

Lesson 2 Transparency and alignment are key to agile marketing operations: Marketing strategies and investments need to change at the speed of the customer. And in today’s omnichannel environment, that change is happening faster than ever. One truly can’t exist without the other,” she said. “I

Marketing 290

Marketing Customer Loyalty Omnichannel eCommerce 290

Retail TouchPoints

JUNE 17, 2021

It includes product category information along with mobile integration into an augmented reality (AR) experience. “We If shoppers opt to scan a QR code to get the AR experience, this action allows the retailer and the brand to “cookie” the in-store customer, “so that you can continue marketing to them outside the store,” said Sumner.

Beauty and Health 214

Beauty and Health Department Stores Accessories Customer Loyalty 214

Sailthru

MAY 2, 2018

Not even the best app thrives without a comprehensive mobile messaging strategy behind it. The best mobile apps make it easier to research, shop, stay informed, and connect. But they also tell customers when it’s time to use them. Many brands try to buy app downloads, which isn’t great for customer loyalty.

Mobile 60

Mobile Download Customer Loyalty Omnichannel 60

GetElastic

AUGUST 18, 2021

B2B companies are implementing new strategies to adapt to a changing market and take advantage of a growing online customer base, characterized by rising mobile usage, new expectations for personalization and self-service, and increasing demand for digital connectivity.

B2B 145

B2B eCommerce Payment Services Marketing 145

Smile.io

NOVEMBER 17, 2022

Small Business Saturday is an excellent opportunity for small businesses to kick off the holiday retail season while building small business loyalty among its customers. Driving customer loyalty is essential for growth and stability in ecommerce. How to build loyalty on Small Business Saturday Implement a loyalty program.

Small Business Retail 78

Small Business Retail Social Media Omnichannel Customer Loyalty 78

RetailMinded

OCTOBER 27, 2022

For example, retail businesses now integrate omnichannel strategies like M-commerce or mobile commerce to enable mobile shopping. Many consumers now rely on mobile devices to research products and services, make an order, and complete transactions. Hence, it can help drive customer loyalty to a higher retention rate. .

Payment Services 98

Payment Services Mobile Payments Retail Mobile 98

Retail TouchPoints

SEPTEMBER 17, 2020

But in the customer’s mind, they have one relationship with the retailer, not separate ones for every channel. That unified relationship needs to be consistent across all interactions, whether online, in-store, via email or on mobile. Retailers also must put the tools in place to continuously reengage with the customer.

eCommerce 249

eCommerce Mobile Channel Customer Loyalty 249

GetElastic

APRIL 2, 2019

In September 2017, T-Mobile announced that it would include a free Netflix subscription for family plan members. While on the surface this might seem to be just a promotion, it highlights how T-Mobile can layer on additional services into a bundle that customers actually want,” said BTIG research analyst Walter Piecyk.

Telecommunications 167

Telecommunications Payment Services Omnichannel Customer Experience 167

Optimizely

AUGUST 23, 2018

While you should still be selling on Amazon, you can compete in your own way by offering a better customer experience across multiple channels. To do this, you need an omnichannel marketing strategy that can help you take advantage of new opportunities as they arise. But it’s no longer the only game in town. This includes Google.

Omnichannel 199

Omnichannel Merchant Services Shipping Costs Customer Loyalty 199

UpSellIt

FEBRUARY 26, 2024

Upsellit is a leading conversion optimization partner and we help brands collect new-to-file leads, recover lost sales and boost customer loyalty. Message Delivery Our omnichannel strategy keeps your brand front and center for your audience, regardless of their preferred device.

Customer Loyalty 111

Customer Loyalty Conversion Optimization Shopping Carts Technology 111

RTP blog

MARCH 15, 2017

The Retail TouchPoints Connected Consumer Series webinars, which will be broadcast from March 27-31, will delve into some of today’s hottest retail topics — from leveraging Artificial Intelligence and deepening personalization to creating truly modernized mobile experiences.

Webinar 150

Webinar eCommerce Mobile Omnichannel 150

Retail TouchPoints

JULY 20, 2022

Experts agree that the supply chain has more impact on the customer experience than ever before. So much impact, in fact, that supply chain snags and delivery delays are the leading cause for wavering customer loyalty. .

Supplies 306

Supplies Shipping Costs Customer Loyalty Technology 306

RTP blog

APRIL 9, 2018

These investments speak to Nordstrom’s commitment of providing superior service through the omnichannel and personalization capabilities these technologies bring to the table. Blending Online And Offline Nordstrom’s acquisitions further support the importance of omnichannel experiences.

Customer Experience 150

Customer Experience Customer Omnichannel eCommerce 150

Retail TouchPoints

NOVEMBER 18, 2020

There are several ways brands can keep their loyal customers coming back, including exceptional service and loyalty and rewards programs. But the first step, before marketers consider how they’ll maintain this customer loyalty, is to examine the latest consumer data in order to understand key shifts in their customers’ behavior.

Customer Retention 264

Customer Retention Information Customer Loyalty Mobile 264

Retail TouchPoints

OCTOBER 17, 2023

A truly successful AI Agent has to offer an impeccable omnichannel experience from the time the customer calls to resolving the issue in full — much better than legacy automation or legacy chatbots. So encourage your customers to start calling you again. What the voice channel needs is an AI Agent.

Customer 278

Customer Multi-channel Channel Customer Experience 278

Algopix

OCTOBER 15, 2023

Cross-channel tracking, also known as cross-device tracking, involves monitoring customer interactions and behaviors across multiple online channels and devices. These channels can include websites, mobile apps, social media platforms, email, and more.

Channel 128

Channel eCommerce Social Media Customer Loyalty 128

Ecommerce Platforms

SEPTEMBER 1, 2022

Omnichannel: You can access a range of selling options with Shopify, selling online, through social media, in-store, and so much more. Ecommerce: Square will allow you to sell in a range of omnichannel environments, including through your own free-to-build online store. You can easily sell anywhere with the same dashboard.

POS 197

POS Payment Services lightspeed Payments 197

Retail TouchPoints

SEPTEMBER 21, 2021

How to Get the Most Value From Your Loyalty Program This Season. Molly Mecham, Global Retail Strategy & Solutions Lead, Salesforce on why having a loyalty program doesn’t automatically create customer loyalty: “Retailers will need to work to keep customers engaged after the holidays. Track These 5 Metrics.

Payments 272

Payments Payment Services Customer Experience Social Media 272

Smile.io

MARCH 8, 2024

Tech has developed in nearly every area, from call center systems technology to more sophisticated mobile devices. Of course, with more mobile devices than ever before, the natural effect of those factors is that more people are using the internet for a variety of reasons, from streaming TV and movies to online purchases.

Social Media 70

Social Media Customer Loyalty Customer Retention eCommerce 70

Smile.io

MARCH 13, 2023

They have been doing things differently ever since, including customer loyalty. Starbucks Rewards is often regarded as one of the best retail loyalty programs in existence and one of the most engaged among its members. Their top quality is their outstanding mobile experience. million active Starbucks reward members.

Payment Services 82

Payment Services Payments Mobile Omnichannel 82

Optimizely

AUGUST 9, 2018

More and more, brands are looking to own their communication with customers, focusing on the repeat purchase and driving customer loyalty. Omnichannel is Still Tough to Achieve. Unfortunately, omnichannel remains a struggle for many B2C brands. Think you’re ready for omnichannel?

Shipping Costs 150

Shipping Costs Omnichannel B2C eCommerce Marketing 150

UpSellIt

AUGUST 23, 2023

When customer concerns and hesitations are addressed, you’ll find a significant increase in conversions and customer satisfaction. It involves utilizing customer data, preferences, and behavior to deliver relevant and personalized content, regardless of the channel or device used by the customer.

eCommerce 129

eCommerce Recommendation Omnichannel Customer Data 129

Retail TouchPoints

APRIL 13, 2021

The 15 sessions, now available on demand, encompass critical areas of the retail enterprise, including: customer loyalty strategies; visual tech developments such as AR and 3D modeling; fulfillment and delivery management; the power of social networks; fast-growing Buy Now, Pay Later services; and the all-important customer experience.

Consumer 190

Consumer Payment Services Fulfillment Multi-channel 190

Smile.io

APRIL 15, 2024

A refreshed mobile app experience As a brand that relies heavily on its brick-and-mortar retail locations, PetSmart needs to provide an optimized omnichannel customer experience. That is, ensuring customers can leverage the loyalty program online and in-store. That’s where a mobile app is so valuable. 

Social Media 70

Social Media POS Gifts Events 70

RTP blog

SEPTEMBER 28, 2018

While wider adoption of the EMV chip and PIN standard has reduced fraud at the point of sale, it has triggered an increase in fraud in other channels — including online and mobile — as criminals look for alternative ways to cheat the system. As Senior Vice President, Technology Services, KC Fox heads Radial’s technology team.

Payment Services 150

Payment Services PayPal Payments Customer Loyalty 150

Optimizely

JUNE 22, 2017

It’s no secret that any email campaign is infinitely more effective when it’s coordinated across channels and devices – and marketers who use omnichannel engagement strategies to speak to their shoppers retain roughly 89% of those shoppers long-term.

Customer Loyalty 170

Customer Loyalty Omnichannel Channel Mobile 170

Ecommerce Platforms

AUGUST 29, 2022

Shopify apps can help with everything from SEO to email marketing, and customer service. Customer loyalty apps allow you to build your own loyalty program, referral strategy, or simply distribute loyalty points to customers. What Are The Most Popular Loyalty Apps for Shopify? Limited customer support.

Shopify 210

Shopify Customer Merchant Services Shipping Costs 210

Ecommerce Platforms

MARCH 14, 2023

The digital and mobile software applications available from Evercommerce are specifically well-suited to an environment of digital transformation, where customers are looking for more convenient and tech-first approaches to services and sales. There’s also integrated payment processing and a mobile app for offline jobs.

Payment Services 104

Payment Services Payments Beauty and Health Electronics 104

Sailthru

JUNE 23, 2023

Email remains one of the most effective and efficient ways to personalize a customer journey. Millennials are the first generation whose lives revolve around the near-constant use of their mobile phones. 67% of Millennials are more likely to participate in a loyalty program this year compared to last.

Marketing 78

Marketing Social Media Customer Loyalty Banking 78

iVend

AUGUST 27, 2020

For consumers, this means high-digital touch shopping experiences, from AI to mobile-enabled shopping and options. Digital strategies also hold the potential to accelerate the omnichannel retail model, which has become indispensable to a retailer’s ability to deliver exceptional brand experiences on all sales channels.

Omnichannel 105

Omnichannel Leisure Technology Channel 105

RTP blog

AUGUST 10, 2018

In this new frontier, it’s imperative for retailers to continuously identify the right methods of communication to connect with existing customers and engage with prospects to drive meaningful interactions and foster customer loyalty. Consumers’ shopping habits are clearly not waning; they’re simply evolving.

Customer 150

Customer Clothing Customer Loyalty Sporting Goods 150