How to Do Social Media Customer Service the Right Way

BigCommerce

Before the internet, a telephone call was the fastest and most effective method customers used to seek help from companies.… … Customer Loyalty

Social Media Branding Tips from the Experts

Groove

Social Media has become one of the most influential marketing tools used today. Some believe social media branding is as easy as posting photos every once in a while. Social Media Branding Basics. What Is Social Media Branding?

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The Psychology Behind Customer Loyalty

Zaius

But few brands are lucky to attain the ranks of true customer loyalty. Sure, many of us— 77 percent, in fact —participate in some kind of customer loyalty program. While many industry experts are quick to declare the death of brand loyalty , we aren’t giving up so easily.

Getting Started With A Social Media Branding Strategy

Groove

Optimizing your social media branding strategy is critical if you're trying to increase interaction and engagement among your audience. The ultimate goal of any social media community is to increase consumer trust among your brand. Social Media Branding.

How to Make Social Commerce the Key to Unlocking Customer Loyalty

Omnisend

The average US millennial spends more than eleven hours a day consuming media. Nearly 25% of business owners are selling through Read more The post How to Make Social Commerce the Key to Unlocking Customer Loyalty appeared first on Ecommerce Marketing Automation | Omnisend.

How Customer Service Data Can Improve Customer Loyalty

Zaius

The more you have, the better you know your customers, and the more relevant you can make your campaigns. However, most marketers only have access to data that is specifically tied to marketing and ecommerce functions: email opens, social media interactions, average order value, and so on.

What Is The Point Of Rewarding Customer Loyalty?

Retail TouchPoints

Also due to the freedom of online shopping , a customer is only one click away from buying a product from a competitor. It is clear that retailers need to change in order to keep their customers coming back time and time again. What Is Customer Loyalty?

5 Ways Social Media Improves Ecommerce Loyalty Programs

ecomdash

We could talk all day about the differences between new customers and repeat customers, but really you only need to know two things: It costs 5x more to attract a new customer than to retain an old one. Repeat customers spend 67% more than new customers.

How Contextual Commerce Improves Customer Loyalty

Zaius

But before you run off, let me tell you about an ecommerce trend that will actually help you better sell to customers and ensure their (undying) loyalty. If your customers notice any friction as they switch between channels while engaging with your brand, then you’re in trouble. Social networks have already been working on what has been termed contextual commerce 1.0 How can contextual commerce improve loyalty? “Please, not another buzzword,” I hear you cry. “I’m

Know How to Plan for Black Friday Deals in 2019

MakeWebBetter

Before anybody could start with their black friday deals, online-shopping retailer-Amazon releases daily deals at every hour. Not only that, to celebrate the biggest day of the year for retailers, Amazon pushes exclusive offers and deep discounts through ‘Countdown to Black Friday’.

Gifts 101

Top 10 Customer Loyalty Programs of 2019

Smile.io

Check out some other amazing loyalty programs in our Top 10 Customer Loyalty Programs of 2018 post. Think of your favorite brand—what type of incentive do they offer you for your loyalty? We researched tons of loyalty programs and a few brands stood out to us!

Get sale ready with Holiday Sale Calendar

MakeWebBetter

When talking about e-commerce marketing ideas. It becomes mandatory to pitch sales according to the holiday calendar. So here I present the most needed holiday sale calendar of 2019. But firstly, I would like to share some sales stats which might help and excel your business this e-commerce holidays.

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How to Build Customer Loyalty in the Beauty Industry

Smile.io

Valued at $523 billion, the beauty industry has scaled dramatically over the last decade, becoming more innovative and trend-focussed, with many brands finding unique ways to own the customer journey. These three things alone make loyalty and the beauty industry an essential combination.

5 Ways to Boost Customer Loyalty Online and Offline

retailnext

Securing a sizable base of loyal, returning customers can be quite a mountain to climb in a variety of saturated retailing segments. Offering excellent delivery services is a great way to capitalize on and win customer orders, and ultimately encourage customers to return to your site or store.

7 Post-Purchase Actions You Need to Take to Build Customer Loyalty

SellBrite

Savvy business owners know that customer retention is worth its weight in gold. That’s why you need to develop post-purchase strategies: in order to enhance customer loyalty and drive revenue. Have you enrolled customers who just made a purchase in your brand’s loyalty program?

Customer Retention for eCommerce

Omniconvert

We’ve already talked in great detail about customer retention in our previous articles, so today we’re focusing on one niche. The post Customer Retention for eCommerce appeared first on ECOMMERCE GROWTH Blog.

How to Make the Best Customer Loyalty Experience

Smile.io

Loyalty programs are a great way to enhance your customer experience with your brand. In the ecommerce world, you don’t have the chance to make a face-to-face connection with your customer like you would in a traditional retail store. What is the customer loyalty experience?

An Beginner’s Guide To Creating A Customer Loyalty Program In 2020

Ecommerce Platforms

Loyalty? You can hardly get enough of it– feels like a rare commodity mostly where customers have wild options to consider. Even with a loyalty program in place, the competition is boundlessly growing. And to do that concisely, a wide-reaching loyalty program would suffice.

6 Simple Ways to Use Email to Increase Customer Loyalty

Smile.io

With the rise of fast-paced social media videos and interactive blog content, it’s easy to think that email might be a thing of the past. Audiences today have shorter attention spans than ever and are being conditioned to expect more exciting forms of content.

How can you Prepare your Online Store for the Retail Holiday Sales

MakeWebBetter

Want to encourage retail holiday sales at your store in 2019? Well, you are at the right place to sharpen your holiday marketing tips… Fact says: During the last two months of the year, 20-40% of yearly sales takes place by small and mid-level retailers.

What are the benefits of Customer Segmentation for your business in 2019

MakeWebBetter

Segmenting your customers for your brand is crucial but understanding its advantages is much more vital You must have heard a proverb- ‘Every shoe fits None.’ Customer Segmentation is a better choice to know your customer better.

What are the benefits of Customer Segmentation for your business in 2019

MakeWebBetter

Segmenting your customers for your brand is crucial but understanding its advantages is much more vital You must have heard a proverb- ‘Every shoe fits None’. Customer Segmentation is a better choice to know your customer better.

How Coronavirus Is Impacting Ecommerce

ROI Revolution

Focus on keeping your products in stock and be up front with customers if there are going to be any delays. When it comes to coronavirus, proactively addressing customer frustrations and fears (e.g. 2020 Social Media Water Cooler: New Facebook Tests and Privacy Updates.

How to Redeem Gift cards at a Retail Store?

MakeWebBetter

A customer can easily purchase and send a gift card if he doesn’t know what to buy […] The post How to Redeem Gift cards at a Retail Store? Nothing’s more rigorous than selecting a gift for someone and if you don’t know that someone’s interests, it will get even worse.

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Instagram Shopping: The Future of Mobile Ecommerce + 19 Tips to Increase Conversions Now

BigCommerce

Through the upcoming integration, BigCommerce customers will soon see Instagram as an option in the BigCommerce Channel Manager, allowing you to sync your product catalog with Instagram. 5X — Instagram growth rate compared to overall social network usage in the U.S.

How 5 Brands Grew Their Customer Lifetime Value 2X in Less Than 1 Year with Loyalty Programs

BigCommerce

Retaining customers isn’t easy, but it’s important to do for businesses of every size. After all, the sure fire sign of a healthy brand is a growing number of repeat purchases from already existing customers. You can clearly see the number of new vs. returning customers.

How to Increase the Loyalty of Holiday Customers!

Demac Media

Why settle for a few busy months when you can aim to have a consistent flow of customers all year long? When your marketing channels are set up for success, you’re able to reach customers on multiple different platforms, making customer retention that much easier. Social Media.

What an Effective Customer Loyalty Program Looks Like in 2019

Scalefast

Loyalty programs are nearly as old as retail itself. We all have seen how loyalty initiatives have evolved from punch cards to digital recordkeeping. That is, unless theys provide real value to customers. Loyalty programs can add to that special feeling when done correctly.

How to Increase the Loyalty of Holiday Customers!

Demac Media

Why settle for a few busy months when you can aim to have a consistent flow of customers all year long? When your marketing channels are set up for success, you’re able to reach customers on multiple different platforms, making customer retention that much easier. Social Media.

Control Your Destiny: Own All Customer Communications

Zaius

Would you let someone else write your emails, answer your text messages, or post on your social media channels? So why are you letting anyone else handle communications with your ecommerce customers? The Importance of Customer Communications.

Keep Your Eye on the Customer Engagement

Zaius

Are your customers truly engaged, or are they just coasting? Unless you’re keeping a close eye on customer interactions with your B2C brand, it’s impossible to know for sure. As a B2C marketer, it’s your job to keep loyal customers happy and engaged with your brand.

Why Should You Care About Ecommerce Lifecycle Automation?

Zaius

The customer lifecycle is a beautiful thing. In an ideal world, it ends with a meaningful relationship: a new loyal customer. As your customers move through their unique lifecycle stages, your ecommerce brand should engage with them at each step of the way. Loyal customer.

Brand Trust and the Keys to Building It

UpSellIt

With data leaks becoming a regular part of daily life, including Facebook’s recent high-profile flub , it’s become increasingly difficult to create a sense of trust among customers. . However, instilling a sense of trust in customers is a different matter entirely.

Facebook Advertising Strategies During COVID-19

ROI Revolution

Optimizing your paid and organic search strategies will supercharge your customer acquisition. adults have spent nearly 10% more time each day on social networks. Company Paid Social Media AdvertisingPublished May 13, 2020.

How to boost customer engagement of your Magento store with design tricks

Onilab User Guides

While conversions are tangible and measurable, customer engagement is not that straightforward. How exactly can you measure one’s loyalty: by a number of social media shares or a number of page visits? Meanwhile, customer engagement is as important as the conversion rate.

How Coronavirus Is Impacting Ecommerce

ROI Revolution

Our latest blog article on keeping up your digital marketing in this crisis covers how to win new customers and retain existing ones over the coming weeks and months by utilizing on-site testing to optimize your messaging and site experience. Published March 12, 2020.

The Expert Loyalty Program Tips You Need for Your Industry

Demac Media

With so many amazing loyalty programs in virtually every industry, it can be hard to determine which features are the most effective. The Expert Loyalty Program Tips You Need! The best loyalty programs in the cosmetics industry create a sense of social status.

How Coronavirus Is Impacting Ecommerce [June 2020]

ROI Revolution

To help your brand juggle all of the critical pieces of the customer journey, from awareness to remarketing, we’re partnering with our trusted partners BigCommerce, Searchspring, and Trustpilot for a virtual half-day event on June 10 from 1-4pm EST. Learn more and save your spot here!

How Coronavirus Is Impacting Ecommerce

ROI Revolution

This news will affect vendors the most, rather than sellers, because they aren’t allowed to directly contact customers to ask for reviews. Send a launch email to customers lists. Include package inserts reminding customers to review your product. Published March 12, 2020.

How Loyalty Programs Boost Your Conversion Rates

Prisync

This could be anything from how often a customer shops at your store to how they engage with your social media channels. Many people will tell you to improve your customer flows or to make your shopping cart more visible, but I’m here to tell you there’s a better way.