365 Retail

FEBRUARY 23, 2022

Subscription services really took off in 2020 thanks to a combination of lockdown driving online shopping, consumers’ desire to save money, and the innate convenience of the subscription model. The subscription phenomenon. So what does 2022 hold for the subscriptions market? billion by 2025.

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Subscription Payment Services Marketing Multi-channel 104

GetElastic

DECEMBER 1, 2021

So it’s no surprise that after the COVID-19 stay-at-home measures were implemented, the demand for online subscription services spiked. As such, it is a great time for retailers to enter the market and add subscriptions services to their existing physical products or simply start from scratch. Why’s that you may ask?

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Subscription Payment Services Payments eCommerce 148

Ecommerce Platforms

NOVEMBER 6, 2017

Today, we're going to talk about how you can boost your ecommerce store's revenue using effective customer loyalty programs. We'll explore real-world loyalty strategies and look at how they are implemented by big companies. Real-world Customer Loyalty Strategies. The Loyalty Points, VIP, Referral Programs by Smile.io

Customer Loyalty 146

Customer Loyalty Payments Customer eCommerce 146

Omnisend

JUNE 28, 2021

The post How Ecommerce Personalization Can Increase Customer Loyalty and Boost Sales appeared first on Omnisend Blog. Even better, you can currently try Omnisend for free for 14 days , no credit card needed.

Customer Loyalty 151

Customer Loyalty eCommerce Customer Recommendation 151

RetailDive

JUNE 26, 2023

Consumers fell in love with digital subscriptions during the pandemic. With no place to go and retail stores and restaurants closed, shoppers subscribed to a plethora of services from dog food and cleaning supplies to meal prep kits and vitamins.

Customer Loyalty 72

Customer Loyalty eCommerce Subscription Supplies 72

Omnisend

JUNE 17, 2021

Attracting new customers is easy. Current customers stay consistent with orders. Over time, brand loyalty soars. Subscriptions can make this dream world a reality. But how do you pair them with an omnichannel approach to create a fantastic customer experience? Why Offer a Subscription Service?

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Subscription Shipping Costs Customer Merchant Services 78

365 Retail

JANUARY 7, 2022

Subscription models are at first glance nothing new, with streaming services having adopted this strategy since their inception. While the subscription model has clear benefits, businesses must be mindful of the potential stumbling blocks. The implementation of a subscription model can also take the form of a type of ‘loss leader’.

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Subscription Payment Services Customer Loyalty Fashion 52

Retail TouchPoints

DECEMBER 15, 2022

The new branding was created to signify the combination of Clarus Commerce’s loyalty offerings and PrizeLogic’s loyalty, promotion and rebate programs. The company’s full suite of customer loyalty solutions includes punch card programs, points-based rewards, retention rewards, premium loyalty and digital rebate programs.

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Customer Retention Customer Loyalty Subscription Presentation 219

ecomdash

JULY 19, 2019

Most ecommerce business models revolve around offering customers what they want, but there’s one in which you guess what they want. In the subscription box model, which has carved itself a niche in ecommerce over the last few years, the customers don’t choose what products you send them, you do. What Are Subscription Boxes?

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Subscription Gifts Customer Loyalty Social Media 72

365 Retail

FEBRUARY 18, 2022

Enter the rise of the subscription box. As a result, subscription box delivery services rose significantly during the pandemic. According to Barclaycard’s latest research , Brits have become “a nation of super subscribers,” with a typical seven subscription services per household. Hello again, and again and again.

Subscription 52

Subscription Gifts Beauty and Health Payment Services 52

SellBrite

JUNE 7, 2017

The numbers say it all: it costs five times more to bring in a new customer than it does to maintain a current one and the odds of making a sale to a current customer are 60-70 percent compared to only a 5-20 percent chance of selling to a new lead. Have you tried any of them? Or maybe you have your own post-purchase tactics?

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Customer Loyalty Social Media Customer Customer Retention 161

ESW

AUGUST 30, 2017

Subscription programs can strengthen customer loyalty , reduce inventory risk, increase the lifetime value of each customer and boost ROI. The growth of subscription box services has been exponential over the past four years. And consumers have learned to love them.

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Subscription Operations eCommerce Customer Loyalty 60

Retail TouchPoints

AUGUST 7, 2023

For instance, if a customer wants a service that is not part of your core business, like a cybersecurity add-on, you can still provide the service from one of the businesses in your network of suppliers. Customers benefit from being able to pay as they go for the technology they are consuming.

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Subscription B2B Mobile Customer Experience 219

Retail TouchPoints

NOVEMBER 9, 2020

The rapid growth of ecommerce and proliferation of subscription services is changing the retail landscape for good. And within ecommerce, subscription models are becoming increasingly popular. Look no further than the highly anticipated launch of Walmart’s new subscription membership offering to compete with Amazon Prime.

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Customer Subscription Food and Beverages Shipping Costs 272

FastSpring

JULY 12, 2019

Net Promoter Scores and customer satisfaction ratings are two very important KPIs for any customer experience program since they help your business measure customer loyalty and satisfaction. However, there’s one metric that doesn’t get as much attention—customer lifetime value. What is Customer Lifetime Value?

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Subscription Payment Services Payments Customer 66

FastSpring

OCTOBER 18, 2018

In other words, we are now in an era of subscriptions, in which businesses are progressively moving towards subscription-based business models. With subscriptions poised to disrupt the traditional business model, it’s only natural for you to wonder if offering a subscription model can benefit your business.

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Subscription Payment Services Payments Download 60

FastSpring

APRIL 16, 2019

The best thing about a subscription program is the reliable revenue it generates. Customer churn happens when an existing customer stops doing business with you. Your subscription churn rate is the number of subscribers you lose over a given period. the subscriber elects to cancel their subscription) or involuntary (e.g.

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Subscription Payment Services Payments Shipping Costs 64

Smile.io

FEBRUARY 11, 2021

It’s that time of year again – time to take a look at the brands that made being a customer in 2020 not just a tolerable experience, but a rewarding one. What are the top customer loyalty programs of the year? The more points their customers have earned, the bigger and better the rewards they can get. What will 2021 hold?

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Customer Loyalty Customer Accessories Banking 46

eCommerceFuel

OCTOBER 1, 2020

Customer loyalty is the key to customer retention, meaning repeat customers for your business. The fundamental goal for an eCommerce shop is to attract customers, and ultimately keep them coming. Adapted from a traditional shop model, an eCommerce customer loyalty program is essential for customer retention.

Customer Loyalty 44

Customer Loyalty eCommerce Customer Shipping Costs 44

ESW

MAY 23, 2018

Subscription programs can strengthen customer loyalty, reduce inventory risk, increase the lifetime value of each customer and boost ROI. The growth of subscription box services has been exponential over the past four years. It’s simple enough to manage 50 subscription orders each month, but what about 50,000?

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Payment Services Subscription Operations eCommerce 60

Retail TouchPoints

OCTOBER 5, 2020

In fact, 45% of shoppers had room for both subscriptions, including 36% of Gen X and Millennials. Another 36% of shoppers chose Walmart+ as their first subscription loyalty program, while 19% actually dropped Prime for Walmart’s offering.

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Shipping Costs Subscription Shipping Customer Loyalty 196

Retail TouchPoints

SEPTEMBER 14, 2023

The Amazon Effect is in operation here: Prime members get free shipping as part of their subscription, and other paid services like Walmart+ make the same offer, cementing consumer expectations about what (and when) they will pay. That has been [Amazon’s] mantra all the time: ‘Get it to the customer faster.’

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Shipping Costs Fulfillment Shipping Customer Loyalty 247

Smile.io

JANUARY 2, 2020

Check out some other amazing loyalty programs in our Top 10 Customer Loyalty Programs of 2018 post. Think of your favorite brand—what type of incentive do they offer you for your loyalty? With an easy-to-view link in their navigation page, customers can quickly find a full program explainer page.

Customer Loyalty 66

Customer Loyalty Customer Travel Customer Retention 66

Smile.io

SEPTEMBER 22, 2020

Online subscription models are hard to maintain but come with a great reward. Today, there’s absolutely no use in trying to implement contracts or minimum subscription periods. This leaves you with the question, how can you implement strategies to reduce churn in your subscription business and maintain happy customers?

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Subscription Social Media Customer Retention Article 46

RetailDive

SEPTEMBER 9, 2020

Subscription businesses should focus on these tactics to help reduce churn, increase customer loyalty and drive revenue.

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Customer Customer Loyalty Subscription 110

Ecommerce Platforms

JANUARY 24, 2023

The platform describes itself as the ‘ leading provider of solutions that power the whole customer journey, including loyalty & referrals, SMS marketing, subscriptions, and visual user-generated content.' You can create customized loyalty and referral programs. Impressive, right?!

Shipping Costs 197

Shipping Costs Merchant Services Subscription Shopify 197

Retail TouchPoints

JULY 1, 2022

Subscriptions can be tricky business, not least because most consumers at one time or another have had a bad experience with a subscription service. consumer spends $219 a month on subscriptions, according to a recent study from C+R Research. Four Steps to Subscription Success. The average U.S.

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Subscription Consumer Shipping Costs Customer 303

lateshipment

MAY 21, 2021

Since 60% of customers say email is their preferred promotion channel, sending a surprise email with freebies, discounts will serve as an even more powerful retention incentive. Such offers also help you give a much-needed nudge to customers sitting on the fence. Create a customer loyalty program. Wrapping Up!

Customer Retention 130

Customer Retention eCommerce Customer Social Media 130

GetElastic

MAY 18, 2022

Building a multi-channel strategy can increase customer adoption by going where your customers are across channels. Doing this will drive customer loyalty and in turn increase geo-expansion and revenue. The benefit of incorporating subscriptions include recurring revenue and indirect customer loyalty.

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Multi-channel Subscription Automotive Customer Loyalty 78

Smile.io

JANUARY 30, 2024

Loyalty programs are essential for customer retention and a necessary foundation for building customer loyalty in ecommerce. Whether it’s a points program, a simple referral program, or a multi-tiered VIP program, a loyalty program aims to turn one-time customers into repeat customers and build a loyal following.

Customer Loyalty 75

Customer Loyalty Customer Jewelry Social Media 75

Kissmetrics

OCTOBER 6, 2021

Plus, you don’t have to charge markup fees to cover those additional costs, so you can keep the prices low for your customers. Stores you could be selling wholesale to have the advantages of customer loyalty, brand recognition, a diverse inventory, and convenient locations. Peet’s Coffee Subscription.

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Subscription eCommerce Marketing Reference eCommerce 252

Smile.io

FEBRUARY 22, 2024

True customer loyalty is a brand for every ecommerce brand. And it’s earned through the experiences a customer has with your business over time. What makes it more valuable than short-term revenue is that a loyal customer will be your brand advocate, bring in customers, and always choose you over a competitor. 

Customer Loyalty 94

Customer Loyalty Shipping Costs Customer eCommerce 94

Retail TouchPoints

JANUARY 3, 2024

By shortening the returns cycle, retail leaders can keep their inventory fresh and appealing, encouraging repeat business and customer loyalty. A proactive approach can help transform the returns process from a logistical challenge into a strategic advantage, aligning with the evolving needs of both the business and its customers.

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Retail Shipping Costs Improvements Customer Experience 259

Retail TouchPoints

NOVEMBER 17, 2023

This customer-centric approach leads to reliable revenue protection, enhanced customer experiences, efficient processes and long-term customer loyalty, elevating businesses and driving success in retail and manufacturing industries.

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Shipping Costs Customer Experience Supplies Improvements 236

Groove

NOVEMBER 21, 2022

What are subscription bundles? Before we dive into the three major reasons why Shopify subscriptions are changing merchant's online strategies, we need to define what a subscription bundle is to those out of the loop. Bundles and Subscriptions - let’s start there. Bundles and Subscriptions - let’s start there.

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Subscription Shopify eCommerce Merchant Services 195

Retail TouchPoints

SEPTEMBER 3, 2020

During the busy holiday season, digital return rates can spike to 30% ; and Return policies and experiences have a significant impact on customer loyalty. Return rates at physical stores range from 8% to 10% , but rise to approximately 20% for e-Commerce, according to data from CBRE.

Shipping Costs 327

Shipping Costs eCommerce Merchant Services Retail 327

Kissmetrics

MARCH 26, 2021

I end up canceling my subscription. If Grammarly is only tracking their PPC conversion rate and not their churn rate, they might not realize they are losing customers until it’s too late. 7 Ways You Can Use Customer Loyalty to Lower PPC Churn Rate. After all, satisfied customers are far less likely to leave.

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PPC Document Customer Loyalty Improvements 319