Smile.io

MARCH 12, 2020

Customer retention is the key to fostering truly loyal customers. These customers make more purchases than one-time shoppers, promote your brand to their networks, and become your best brand advocates. If customer retention wasn’t already on your mind, it needs to be! Read the Ultimate Guide.

Customer Retention 46

Customer Retention Customer Beauty and Health Subscription 46

Sailthru

AUGUST 7, 2018

We all know that persuading an existing customer to buy again is so much less expensive – sometimes one-tenth the cost – than acquiring a new customer. And we’re starting to see how excellence in customer retention can provide truly relevant data to acquisition teams. That’s right. Really tiny.

Customer Retention 60

Customer Retention Customer Games Improvements 60

Sailthru

AUGUST 7, 2018

We all know that persuading an existing customer to buy again is so much less expensive – sometimes one-tenth the cost – than acquiring a new customer. And we’re starting to see how excellence in customer retention can provide truly relevant data to acquisition teams. That’s right. Really tiny.

Customer Retention 60

Customer Retention Customer Games Improvements 60

Retail TouchPoints

JANUARY 29, 2024

While more retailers are handing off these tasks to other companies, presumably as a way to cut costs (rising shipping costs were identified as the top challenge among retailers, at 56% ), nearly as many ( 55% , up from 38% in 2022) worry about customer expectations around delivery times.

Fulfillment 269

Fulfillment Shipping Costs Omnichannel Retail 269

ESW

APRIL 2, 2018

If you're in the gaming space, you most likely know that gaming fans are different from traditional shoppers. Features such as s erial key management, advanced fraud protection and support for complex product launches are just a few gaming industry needs, but many eCommerce solutions on the market cannot check all of the boxes.

Games 60

Games eCommerce Customer Retention Management 60

Omnisend

FEBRUARY 16, 2021

People look for gaming pleasure for years–it taps into our competitive human nature. Gamification takes the essence of what makes games so alluring and integrates it into unexpected, non-game, online, and offline experiences. Gamification increases customer engagement and sales. Reading Time: 6 minutes. Get My Copy.

Marketing 179

Marketing Gifts eCommerce Games 179

Retail TouchPoints

SEPTEMBER 21, 2023

While AI presents vast possibilities to enrich this journey, it also ushers in significant challenges that could negatively impact customer retention and a brand’s bottom line. And this is where AI is poised to be a game changer. It’s the difference between a one-time customer and a lifelong advocate.

eCommerce 264

eCommerce Customer Loyalty eCommerce Platforms Shipping Costs 264

Retail TouchPoints

JANUARY 31, 2024

Build Your Brand, Then Boost Your Sales More than seven in 10 customers say they are likely to trust a company more because of brand-building initiatives, which goes to show that there’s value in playing the long game.

Marketing 245

Marketing Customer Retention Shopify Social Media 245

Retail TouchPoints

JUNE 29, 2021

The pandemic made the traditional guessing game difficult. Over the course of 2020, retailers increasingly turned to AI-driven technology to optimize their operations and better understand their customers. By leveraging tools powered by AI, retailers will be in the best position to foster customer retention and brand loyalty.

Payment Services 226

Payment Services Retail Customer Retention Payments 226

Omniconvert

JULY 9, 2020

Does acquiring the best customer service strategy seem like a pipe dream? The post How to Start Using Live Chat & Email to Level Up Your Customer Service Game appeared first on ECOMMERCE GROWTH Blog. Like a quest for buried treasure that you’re.

Live Chat 60

Live Chat Games Customer Blog 60

RTP blog

OCTOBER 23, 2018

CLV provides a different framework for running a retail or brand business, he added: “Rather than focusing on product, you would want to figure out what you could do for these really valuable customers. What products and services should you offer to enhance the value of those customers, and to find more customers like them?”

Customer 150

Customer Games Electronics Arts 150

Retail TouchPoints

FEBRUARY 2, 2021

From essential purchases like groceries and toiletries to kitchen appliances and video game consoles, online retail stock has been flying off the virtual shelves all year, and the holidays have proven that the train isn’t slowing down any time soon.

Mobile 223

Mobile Customer Retention Games Omnichannel 223

Retail TouchPoints

AUGUST 28, 2023

To maximize both sales and profitability this holiday season, both retailers and brands will need to focus on customer retention and loyalty: “A lot of switching happened over the past few years, and now consumers are looking for value and quality,” said Garf.

Shipping Costs 222

Shipping Costs Gifts Fulfillment Consumer 222

FastSpring

DECEMBER 3, 2020

Businesses are constantly trying to figure out how to increase customer retention rates. But what if your business model is designed to create repeat customers. Subscription businesses get to profit from recurring purchases, and customers benefit from long-term savings and convenience. Increased Customer Retention.

Subscription 96

Subscription Customer Retention Marketing Payment Services 96

Retail TouchPoints

JULY 15, 2022

Now, however, with disposable incomes squeezed and purchases becoming more considered than ever before, it’s important for larger brands to learn from the agility and mindset of microbrands to improve customer retention and success in an increasingly competitive retail landscape.

Small Business Retail 248

Small Business Retail Social Media Retail Leisure 248

lateshipment

JULY 31, 2023

Customer Retention: Keeping tabs on all the retention strategies of your customer users, you can outbid them on the bottom-of-the-funnel marketing too. Remember that retaining customers would always cost less than acquiring new customers. But this often is concealed between a customer and the brand.

eCommerce 130

eCommerce eCommerce Marketing Marketing Social Media 130

Omnisend

AUGUST 17, 2021

To sustainably grow your business and stay ahead of your competition, you need to have a strong ecommerce analytics game. Lifecycle Stages takes the guesswork out of customer retention marketing, making it easier to target your customers with relevant messaging. Retention Reporting. Reading Time: 5 minutes.

eCommerce Analytics 148

eCommerce Analytics eCommerce Customer Retention Shopping Carts 148

Email Audience

DECEMBER 6, 2023

But what exactly are games? These things bring a sense of accomplishment in games. Games often force you to face tough challenges. Games often force you to face tough challenges. Some games even have boss fights and leaderboards to make things more competitive. Game heroes. Challenges. Replay value.

Games 59

Games Books Mobile Improvements 59

Omnisend

SEPTEMBER 9, 2021

Having a good ecommerce analytics game also lets you connect to your audience in a more deliberate and thoughtful way. Use the following tools to get the full picture of your performance: Retention reports : A successful customer retention strategy is crucial for sustainable growth and stability. At what times?

eCommerce 148

eCommerce Customer Retention eCommerce Analytics Improvements 148

365 Retail

NOVEMBER 10, 2022

An online bookshop may have a buy two, get one free offer on books and free delivery if customers spend over £50 on books. In contrast, an online gaming site wouldn’t need to provide free delivery as they’re providing a service and not a product. It would make sense that their promotions are geared around their games. .

Payment Services 52

Payment Services Games Customer Retention Books 52

lateshipment

NOVEMBER 26, 2023

Enter “Brand BFF” or repeat customer, a win-win situation for your customers and your business. Why Focus on Customer Retention? To give you a little motivation, here are some of the benefits that you can stand to gain by increasing your customer retention rates.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Retail TouchPoints

DECEMBER 20, 2021

Smith: It gives our customers the ability to quickly share products and earn loyalty points as their friends and family purchase products. We see this as a key to customer retention and driving broader brand awareness, as our customers who love our products share their experience on social with friends.

Social Media 241

Social Media Customer Retention Technology B2C 241

Optimizely

JULY 31, 2018

This interview-based show spends each episode picking the brain of a marketing expert on a variety of topics, including SEO, pricing strategies, and customer retention. Where to start: How to Attract Customers and Keep Them Forever — Customer loyalty and customer retention go hand-in-hand.

eCommerce 223

eCommerce Shopify SEO Customer Retention 223

Retail TouchPoints

JULY 14, 2021

These features can include email campaigns, reminders of life events, SMS marketing capabilities, all of which will help you ensure customer retention. If done right, your online store can be a game-changing addition to your business and help you establish your local market dominance. . Not Prioritizing SEO.

eCommerce Platforms 245

eCommerce Platforms Payment Services eCommerce Small Business Retail 245

Sailthru

JULY 18, 2018

If you want to understand customer retention, you need to understand customer lifetime value. Unfortunately, customer lifetime value can be tricky to define and measure. How long is a customer lifetime, anyways? They’re what we call the retention gurus. When the Long Game is the Only Game.

Customer 60

Customer Customer Retention Games Conversion Optimization 60

ecomdash

APRIL 23, 2019

Value-based Programs — Typical for ethically conscious brands or brands partner with charities, value-based programs take action when customers spend a certain amount. Advertise Loyalty Program Advantages to New Customers. They can be just as attractive to new customers as a way to show that you care about your shoppers.

Social Media 115

Social Media Improvements eCommerce Customer Retention 115

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

Gamification and Experiential Rewards Gamification and experiential rewards are becoming popular trends in retail customer loyalty programs. Gamification involves incorporating game-like elements into the loyalty program, such as challenges, badges, and leaderboards, to create a fun and engaging experience for customers.

Customer Loyalty 84

Customer Loyalty Customer Retail Customer Retention 84

Smile.io

AUGUST 25, 2023

Program highlight: gamification at every stage As the creator of some of the most iconic video games of all time like Mario Kart, Zelda, Minecraft, and more, Nintendo has turned its customer loyalty program into an exciting game of its own. But every once in a while, a new game is invented that disrupts the game (literally).

Customer Loyalty 75

Customer Loyalty Beauty and Health Food and Beverages Customer 75

365 Retail

AUGUST 2, 2021

And, whilst exponentially growing new customers, demand for its suite of solutions increased among its existing retail clients, with Clarks, Barbour and Superdry all expanding their partnership with Wunderkind into new European territories.

Customer Retention 111

Customer Retention Arts Operations eCommerce 111

365 Retail

JANUARY 29, 2024

Whether it is the online sites themselves, available in many states now, or the convenience of user-friendly Texas betting apps , online sportsbooks have transformed the sports betting industry, while at the same time offering valuable lessons for traditional retailers looking to up their game.

Payment Services 52

Payment Services Social Media Retail Customer Retention 52

Smile.io

JANUARY 10, 2022

Tips on Branding your Loyalty Program to Increase Customer Retention Do you sell products online or have you built a real, successful brand? Top 10 Examples of Social Responsibility as a Customer Retention Tool Social responsibility is a huge priority for your customers. What do you say, ready to roll?

Hobbies 75

Hobbies eCommerce Books Arts 75

Sailthru

SEPTEMBER 4, 2018

Retailers can beat Amazon at their own game by testing and selecting the use of algorithms that take into consideration popular or trending products, and those that personalize based on a customer’s specific interests and even predicted purchases. The ultimate method for improving customer retention? Better acquisition.

Customer Retention 60

Customer Retention Webinar Recommendation Channel 60

lateshipment

FEBRUARY 26, 2020

Here are a few reasons how proactively resolving issues not only provides you the ability to create memorable delivery experiences but gives your business a competitive edge in the last-mile game. . 1) Makes Customer Support Reps Efficient. Increasing customer retention rates by just 5% can increase your profits by more than 25%.

Customer Experience 233

Customer Experience Shipping Costs Customer Shipping 233

Retail TouchPoints

APRIL 5, 2024

Retailers are always looking to improve their game, with an eye to increasing sales, reducing costs and maximizing profitability. Retail competition has increased from small upstart retailers to big box stores and peers, so the ability for retailers to improve on their game is more necessary than ever. About four in five U.S.

Retail 298

Retail Games Leisure Multi-channel 298

RetailMinded

JULY 8, 2021

For you to stay ahead of the game, you must keep up with digital innovations and apply up-to-date marketing strategies. If you have businesses in Surrey or Guildford, for example, you might have probably already earned loyal customers in the area due to personal connections and networks.

Marketing 106

Marketing Retail Customer Loyalty Social Media 106

Smile.io

FEBRUARY 6, 2020

If it isn’t on your mind already, customer retention should be at the forefront of your loyalty strategy. This is because repeat customers are proven to be more profitable : they are your loyal brand advocates that draw other customers in. One of the best ways to keep customers coming back is with a loyalty program.

Customer Retention 47

Customer Retention Customer Reference Customer Loyalty 47

Kissmetrics

AUGUST 6, 2021

It costs 5X less to retain a customer than it does to acquire a new one. That’s why customer retention is crucial to growing your Ecommerce business. What is customer retention? Customer retention is the ability to encourage customers to keep coming back to make purchases.

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302