BigCommerce

AUGUST 8, 2017

Social media advertising. With social media advertising, you can have consistent sales coming in from the first day your website is live. Even if you can’t achieve net positive revenue on the initial sale, referrals, email marketing and customer retention can payoff extensively with every marginal customer.

Social Media 420

Social Media Shipping Costs Multi-channel B2B 420

Smile.io

MAY 1, 2023

Customer retention is a key element in making sure your ecommerce business is sustainable and in business for the long term. Without repeat customers, your business won’t have the base it needs to grow. 🛍️ Customer retention is about keeping loyal customers, as opposed to recruiting new ones.

Customer Retention 59

Customer Retention Customer Customer Loyalty Merchant Services 59

365 Retail

DECEMBER 20, 2023

What is customer retention? Customer retention refers to a company’s capacity to convert purchasers into repeat customers, preventing them from purchasing from a rival. Why is customer retention crucial for businesses?

Customer Retention 52

Customer Retention Customer Customer Loyalty Merchant Services 52

Groove

JANUARY 30, 2019

eCommerce loyalty programs reward frequent customers with discounts, rebates, rewards, free merchandise, coupons and access to unreleased products. As a result, customer loyalty programs help to increase retention and lifetime value.

Customer Retention 265

Customer Retention eCommerce Customer Customer Loyalty 265

FastSpring

OCTOBER 13, 2020

If you love your customers—which I’m sure you do—you want to hold onto them … tight. Yep, we’re talking about customer retention—a business’s ability to keep customers over a period of time. As much as we love new customers, we love repeat customers even more. Which brings us to our next point ….

Customer Retention 148

Customer Retention Customer Payment Services Subscription 148

Smile.io

FEBRUARY 24, 2023

As we enter a period of economic uncertainty, one thing will be more important than anything else for small business owners–customer retention. When customers are spending less on discretionary purchases, it’s important to emphasize loyalty. What is customer retention?

Customer Retention 71

Customer Retention Customer Social Media Merchant Services 71

Kissmetrics

JUNE 15, 2017

Customer retention. Its goal is to retain as many customers as possible. After all, a loyal customer is worth much more than a new customer. Here’s the problem: companies drive customers away with poor customer retention initiatives (or a complete lack of a customer retention strategy!).

Customer Retention 241

Customer Retention Customer Social Media Customer Loyalty 241

Kibo

FEBRUARY 3, 2023

Whether you’re a B2B company selling recurring services or a DTC company selling product subscriptions, customer retention and happiness are at the core of a successful business. In this article, we’ll outline four strategies to help boost your retention rate and discuss how technology will help you implement these strategies.

Customer Retention 62

Customer Retention Subscription Payment Services Customer 62

Kissmetrics

AUGUST 6, 2021

It costs 5X less to retain a customer than it does to acquire a new one. That’s why customer retention is crucial to growing your Ecommerce business. What is customer retention? Customer retention is the ability to encourage customers to keep coming back to make purchases.

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

365 Retail

AUGUST 5, 2022

Building customer loyalty and improving retention rates are targets many companies strive to achieve. Changing the customer service process can help businesses get one step closer to accomplishing these targets. Business leaders looking for ways to build customer loyalty and improve retention should keep reading.

Customer Loyalty 110

Customer Loyalty Improvements Customer Social Media 110

Omnisend

JANUARY 8, 2024

Reading Time: 8 minutes A common misconception about repeat customers is that they only respond to crazy discounts. While providing discounts is an effective strategy to encourage returning customers, it’s neither the only nor the best way. Returning customers also benefit your reputation, strengthening your market position.

Customer 88

Customer Customer Retention Social Media X-cart 88

RetailMinded

AUGUST 25, 2023

Anyone who is looking to elevate an online store and drive more sales needs to make meaningful improvements to their e-commerce presence. Ranging from mastering social media marketing to embracing advanced SEO techniques, these strategies will help reshape your digital storefront for success.

Improvements 52

Improvements Social Media SEO Customer Retention 52

Retail TouchPoints

JULY 10, 2023

Retailers have a vast amount of data about customer shopping behavior and purchase history. Generative AI can dramatically improve customer experiences and drive revenue by helping shoppers find the products that most match attributes of what they’re looking for today, not just what they have purchased in the past.

Merchant Services 279

Merchant Services Shipping Costs Retail Social Media 279

lateshipment

MAY 28, 2020

Neither do they help in improving customer satisfaction. As if this were not bad enough, many such former customers end up posting damaging reviews on social media and forums that deter potential customers from buying from this retailer (could be you!). You acquired 10 new customers during the year.

Shipping Costs 246

Shipping Costs Customer Retention Shipping Small Business Retail 246

Smile.io

MARCH 12, 2020

Customer retention is the key to fostering truly loyal customers. These customers make more purchases than one-time shoppers, promote your brand to their networks, and become your best brand advocates. If customer retention wasn’t already on your mind, it needs to be! Challenge customers with gamification.

Customer Retention 46

Customer Retention Customer Beauty and Health Subscription 46

Retail TouchPoints

JUNE 22, 2020

The program offers shoppers multiple point-earning opportunities for purchases made on its web site as well as through referrals, birthday and welcome bonuses and sharing on social media. Customers also can access free shipping, samples, birthday gifts and a tier-based rewards program to accelerate their point-earning capability.

Customer Retention 138

Customer Retention eCommerce Social Media Gifts 138

lateshipment

MARCH 15, 2021

As if this were not bad enough, many such former customers end up posting damaging reviews on social media and forums that deter potential customers from buying with you! And if you are planning to just replace one customer with another, you are in for a shock!

Shipping Costs 130

Shipping Costs Customer Retention Social Media Shipping 130

Kissmetrics

APRIL 21, 2021

While consumers may be able to shop on social media, a website, and a brick-and-mortar store, they can’t move seamlessly between them. Omnichannel e-commerce provides a better customer experience and allows your brand to take advantage of new platforms, increase customer retention rates, and boost sales.

eCommerce Marketing 254

eCommerce Marketing eCommerce Omnichannel Marketing 254

AcquireConvert

AUGUST 2, 2020

As one Shopify blog post points out , a small change in customer retention can significantly boost a store’s revenue. The example shows two stores that have 100 customers purchasing a $10 item every month. So, what can you do to keep customers around? Strategy #1: Focus on making your customers happy.

Customer Retention 36

Customer Retention Shopify Customer eCommerce 36

Ecommerce Platforms

APRIL 5, 2023

Here are some key elements to include in a customer profile: Demographics: age, gender, location, income, and education. Behavioral: purchase history, website visits, and social media engagement. Goals and challenges: what motivates your customers to buy and what obstacles do they face? Customer acquisition cost.

eCommerce Marketing 104

eCommerce Marketing eCommerce Social Media Marketing 104

Algopix

APRIL 14, 2024

Ryan Flannagan – Nuanced Media Ryan Flannagan at Nuanced Media is distinguished for his deep understanding of multi-channel eCommerce strategies. His agency’s creative social media strategies have been pivotal in transforming the social presence of numerous businesses. LinkedIn 3. LinkedIn 4. LinkedIn 5.

eCommerce Marketing 113

eCommerce Marketing eCommerce Marketing Toys 113

lateshipment

APRIL 1, 2020

In this article, we will look at why last-mile customer satisfaction is crucial and explore the best way to measure it. They do not hesitate to write poor reviews on the social media channels of a business or on review sites if faced with parcel delays or losses. Increase Customer Retention & Lifetime Value.

Improvements 225

Improvements Payment Services Customer Shipping Costs 225

Retail TouchPoints

JULY 15, 2022

Now, however, with disposable incomes squeezed and purchases becoming more considered than ever before, it’s important for larger brands to learn from the agility and mindset of microbrands to improve customer retention and success in an increasingly competitive retail landscape.

Small Business Retail 274

Small Business Retail Social Media Retail Leisure 274

Omnisend

APRIL 28, 2021

Enter retention marketing—the difference between constantly struggling to attract first-time buyers and comfortably selling to loyal customers. Many will often reference impressive numbers with retention marketing, like how increasing customer retention by 5% leads to a 25% to 95% boost in profits. Post-Purchase.

Marketing 196

Marketing Customer Retention Merchant Services eCommerce 196

Kissmetrics

JUNE 29, 2021

Without a customer, you don’t have a business. Without consistent customers , you don’t have a stable business. A little caveat here is businesses should also focus on customer retention , which is different from an acquisition. Social Media. 3 Examples of Successful Customer Acquisition.

Customer 276

Customer Social Media Customer Retention eCommerce 276

Kissmetrics

OCTOBER 18, 2021

Not only will organization help you stay on top of things, but content planning helps improve the overall quality of your content. A key part of creating a quarterly content plan is to review the previous quarter’s performance metrics for your social media, mailing list, and blog pages. Decide What Types of Content to Create.

White Paper 286

White Paper Social Media SEO Blog 286

Omnisend

DECEMBER 5, 2023

Image via Shopify In the same vein, promote reviews across your blog, social media, and email newsletters. Customize your product descriptions How you describe your products counts. You can also use some of the best Shopify Apps to enhance your customer service and social media presence.

Marketing 78

Marketing Social Media SEO Customer Retention 78

Smile.io

MARCH 11, 2021

Here’s a few reasons why you might want to do that: 65% of American customers consider positive, personal experiences to have more of an impact on them than advertising. 93% of customers are likely to buy again from a company after receiving fantastic customer service. They’ve amassed 1.3

Improvements 80

Improvements Live Chat Social Media eCommerce 80

Omnisend

SEPTEMBER 29, 2021

One of the best ways to do this is by increasing customer retention rates. In this article, we’re going to discuss the best ways to identify customers that are an immediate ecommerce churn risk. Using churn management strategies you’ll be able to quickly prioritize your marketing efforts toward these high-risk customers.

Customer 148

Customer Customer Retention Social Media Merchant Services 148

lateshipment

OCTOBER 30, 2023

To help you provide a great post-purchase experience and reap its benefits, we have developed a playbook covering everything you need to know about creating an e-commerce post-purchase strategy that will improve the customer experience and boost customer retention this Holiday Season and beyond.

eCommerce 130

eCommerce Shipping Costs Shipping Customer Experience 130

Smile.io

MARCH 8, 2024

Online shopping and social media use are on the rise source: Backlink.io billion people used social media platforms last year.  More than 88% of global mobile phone users use social media platforms. With smartphone subscriptions reaching 6.4 Think about the following statistics: Around 4.59

Social Media 70

Social Media Customer Loyalty Customer Retention eCommerce 70

Retail TouchPoints

JULY 14, 2021

These features can include email campaigns, reminders of life events, SMS marketing capabilities, all of which will help you ensure customer retention. No Compatibility with Social Media. No discussion is complete without social media. Not Prioritizing SEO.

eCommerce Platforms 263

eCommerce Platforms Payment Services eCommerce Small Business Retail 263

Smile.io

JUNE 1, 2022

Existing customers vs. new prospects graphic. Image Source: Antevenio Your post purchase customer experience can make a huge difference to your customer retention rate. A good post purchase experience shows the customer that you’re invested in their satisfaction. It’s definitely worth considering.

Customer Experience 87

Customer Experience Improvements Customer Customer Retention 87

lateshipment

FEBRUARY 10, 2021

In-store experiences are human-led, with greater control and empathy towards customer needs and grievances. Mimicking such experiences on your digital store will be key to retaining customers and improving Customer Lifetime Value (CLTV) in the current eCommerce climate. It Really Means to Your Business).

Improvements 130

Improvements Customer eCommerce Shipping Costs 130

lateshipment

JULY 17, 2020

Running re-targeting ads on social media could do the trick, but if you want to kick things up a notch, here are some techniques and tips to keep in mind. . Why focus on customer retention , and not just increasing the number of new visitors? That’s where re-targeting comes in. Maybe they simply need a reminder.

Customer 237

Customer Shipping Costs eCommerce Customer Retention 237

Omnisend

JANUARY 10, 2024

But once they’ve become your customers, their needs would revolve around your brand caring for them. Abandoned cart emails : Abandoned cart emails help you with customer retention and also help to boost your conversion rates. You send them when customers abandon their carts before completing the purchase.

Marketing 88

Marketing Customer Retention Social Media Customer Loyalty 88

Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. .

Customer Loyalty 236

Customer Loyalty Customer Retail Shipping Costs 236