Kibo

AUGUST 23, 2022

When evaluating eCommerce technologies, customer expectation management needs to stay top of mind. Shoppers may only see the front-end user experience, but the back-end operational systems play a crucial role in creating frictionless shopping journeys.

Customer Loyalty 62

Customer Loyalty Technology Webinar Customer 62

GetElastic

DECEMBER 7, 2017

A bad checkout experience can lead to an abandoned cart and a tarnished brand image. Surveys show that 70% of customers get irritated by slow or chatty cashiers, and 49% hate seeing closed lines at peak hours. Retail Customer Experience ). Take Amazon Go’s “Just Walk Out” shopping experience.

Payment Services 133

Payment Services Merchant Services Customer Data Customer 133

GetElastic

DECEMBER 7, 2017

A bad checkout experience can lead to an abandoned cart and a tarnished brand image. Surveys show that 70% of customers get irritated by slow or chatty cashiers, and 49% hate seeing closed lines at peak hours. Retail Customer Experience ). Take Amazon Go’s “Just Walk Out” shopping experience. Grab it and go.

Payment Services 133

Payment Services Merchant Services Customer Data Customer 133

Retail TouchPoints

FEBRUARY 1, 2022

Rise of Community Commerce. The ways in which people build community is shifting and smart retailers are seeing their loyal customers as an opportunity to foster and monetize a community in an authentic way. He has spent more than 25 years leading ecommerce technology efforts for major B2C and B2B brands.

Small Business Retail 292

Small Business Retail Supplies Retail B2C 292

Retail TouchPoints

AUGUST 3, 2020

Social launched it, venture capital built it; but ultimately, the burn rate of rising customer acquisition costs on the major social platforms, combined with established competition, is quieting Outdoor Voices. Like those in any channel, DTC brands that exceed the expectations of customers will be rewarded with their loyalty.

Outdoor 299

Outdoor Retail Beauty and Health Travel 299

Kibo

SEPTEMBER 20, 2021

Kibo Commerce has been ranked #1 in Core Commerce in its Critical Capabilities for Digital Commerce 2021 report. Core commerce is defined as “quality, sophistication and ease of use of the core commerce functions of the product: catalog, search, basket, promotions, payment, customer account.”.

eCommerce 62

eCommerce eCommerce Technology Payments Management 62

Fabric

APRIL 5, 2023

Headless commerce is an architecture in which the front-end presentation layer is decoupled from the back-end commerce functionality, allowing for greater flexibility and customization, as well as richer, more immersive customer experiences by surfacing deep customer insights and leveraging best-in-class e-commerce software.

eCommerce 130

eCommerce Payment Services Technology eCommerce Software 130

GetElastic

OCTOBER 27, 2021

The goblins of eCommerce gone bad: Design Flaws – considering you have a matter of seconds to make a good impression on your site or app, the architecture must produce a flawless user experience from end to end. If not, you risk losing a customer to a competitor who is at the ready to accommodate modern shopping habits.

eCommerce 113

eCommerce Payments Payment Services eCommerce Technology 113

GetElastic

JULY 26, 2017

However, there’s a now growing trend among top brands to move away from monolithic commerce technologies that combine content presentation capabilities with catalogues, carts and commerce. Retailers are utilizing augmented reality to allow customers try on clothes virtually.

Food and Beverages 113

Food and Beverages eCommerce Customer Experience Shipping Costs 113

GetElastic

OCTOBER 15, 2018

When B2B buyers leave the office, they become those same B2C buyers; and they all still demand remarkable customer experiences. So, what does this mean for organizations and bringing B2B ecommerce strategies to the next level? According to Forrester , B2B ecommerce is on track to hit $1.2 trillion in the US by 2021. . 

B2B 167

B2B eCommerce Merchant Services B2C 167

Digital Doughnut

MARCH 28, 2023

In today's digital age, it has become critical for businesses to stay competitive and relevant by providing superior customer experiences. With the rise of ecommerce platforms and growing customer expectations, companies must focus on intelligent customer segmentation and personalized delivery to drive growth and loyalty.

eCommerce 59

eCommerce eCommerce Platforms Customer Experience Customer 59

ChannelAdvisor

SEPTEMBER 23, 2020

In addition to monitoring your retailer network, it’s important to collaborate on strategies for improving the customer experience. This is a strong example of how e-commerce technology can be used to not only strengthen relationships with retailers, but increase your chances of landing more sales as well.

eCommerce 81

eCommerce eCommerce Technology Multi-channel Consumer 81

TradeGecko

FEBRUARY 9, 2018

As we move quickly into 2018, we are seeing more and more B2B sellers investing in eCommerce technology so that they can provide the same easy ordering and frictionless customer experience that online retailers enjoy.

B2B 60

B2B eCommerce Technology Online Retail Customer Experience 60

Retail TouchPoints

SEPTEMBER 28, 2020

And retailers are stretching out their holiday sales over a longer period in an effort to keep crowds out of stores, which provides the added benefit of avoiding the sales spikes that can easily overwhelm ecommerce technology, fulfillment and delivery. Fulfillment Crunch Will Affect Delivery Cutoff Dates.

Fulfillment 306

Fulfillment Department Stores Shipping Costs eCommerce 306

SellBrite

MARCH 15, 2021

According to BuiltWith, WooCommerce has 30% of the market share for websites using ecommerce technologies. Its popularity isn’t a surprise—the tool offers plenty of store customization features and is free to use. This can negatively impact your customers’ experience with your store. Theme and design.

WooCommerce 141

WooCommerce Shipping Costs Payment Services SEO 141

Kibo

SEPTEMBER 30, 2022

But companies that tune into their customers’ changing habits and respond to them will go on to be the market leaders of tomorrow. There will also be indirect effects for B2B companies as falling consumer demand impacts B2B customers, who in turn stop spending as much as they have done in the previous period.

B2B 71

B2B B2C Multi-channel eCommerce 71

Kibo

FEBRUARY 24, 2022

This differs from monolithic ecommerce systems where the core features (e.g., the online storefront that customers use). In monolithic systems, updates and revisions to backend functions can impact frontend user experience, create website downtime and slow down the entire development process.

Payment Services 118

Payment Services eCommerce Omnichannel eCommerce Platforms 118

Kibo

AUGUST 18, 2022

Why online retailers should continue to invest in eCommerce technology. But that would be a mistake in an environment of increased competition and more discerning customers. Online DTC brands should invest in technology that will differentiate them from the competition. Kibo eCommerce and Order Management.

Technology 62

Technology B2C Retail eCommerce Technology 62

GetElastic

DECEMBER 28, 2021

Increased Acceptance of Digital: I sound like a broken record but, the Pandemic encouraged plenty of buyers and customers to come online for the first time ever. With the onset of the Covid-19 Pandemic more B2B brands were forced into figuring out digital commerce since it was the only way to connect with their buyers.

B2C 148

B2C B2B Technology Channel 148

BigCommerce

AUGUST 10, 2018

This strategy is a hallmark of brands looking to: Build community and customer lifetime value through their owned website rather than through a marketplace like Amazon. Nurture customers through a longer buying cycle. Deploy a headless commerce model , the newest and increasingly most successful. The Customer Value Sales Funnel.

eCommerce 365

eCommerce WooCommerce BigCommerce Download 365

ChannelAdvisor

SEPTEMBER 23, 2020

In addition to monitoring your retailer network, it’s important to collaborate on strategies for improving the customer experience. This is a strong example of how e-commerce technology can be used to not only strengthen relationships with retailers, but increase your chances of landing more sales as well.

eCommerce 40

eCommerce eCommerce Technology Multi-channel Consumer 40

Digital Doughnut

OCTOBER 19, 2022

Product information management (PIM) systems have emerged as a must-have for all mid-size and large-size organizations aspiring to optimize their digital commerce operations and improve customer experience.

Customer Experience 52

Customer Experience Operations Improvements Information 52

GetElastic

OCTOBER 18, 2021

We had winners and losers, and the common denominator between winning and losing came down to agility to transform customer engagement or the fact that the business was deemed “essential” by the government. Having a data driven catalog solution means you can ensure the in-store experience is the same as online. Learn more.

Multi-channel 78

Multi-channel Channel Shipping Costs Mobile 78

GetElastic

JANUARY 24, 2018

Against the technical backdrop of increasing expectations for always-on internet and mobile services, many carriers are struggling on the frontend with customer experience. Fragmented Customer Experiences. Existing and potential customers might receive different offers for the same products across different channels.

eCommerce 125

eCommerce Customer Experience Customer eCommerce Software 125

ecomdash

APRIL 4, 2019

Lately, in ecommerce , many companies have utilized artificial intelligence (AI) to improve their customer experience, shipping times, and delivery processes. Customer Service Bots. Customer service bots pop up on almost every website and even in Facebook Messenger. Recommendation Engines. Payment Services.

Technology 70

Technology Improvements Payment Services eCommerce 70

Digital Doughnut

MARCH 31, 2022

Guests from Kellogg Company, SPAR, India, and Emarsys, part of SAP, talk MarTech innovation and efficiency, the challenges that brands face to engage the customers of today and the tools and strategies needed to retain the customers of tomorrow.

Customer 98

Customer Marketing eCommerce Technology Customer Experience 98

Digital Doughnut

NOVEMBER 8, 2022

Building more human retail experiences starts with a holistic understanding of customers. To achieve that understanding, brands need real-world data and insight. It’s not enough to look forward to the future. To understand what’s around the corner, you also need to look back to the past. .

Retail 96

Retail Customer eCommerce Technology Customer Experience 96

Digital Doughnut

MAY 2, 2022

Specialised ecommerce website design is incredibly important for your business. A great design can help your online store attract more customers, provide them with an exceptional navigation experience, and rank higher on search engines. But, why is website design so important?

eCommerce 104

eCommerce Customer eCommerce Technology Customer Experience 104

Digital Doughnut

NOVEMBER 9, 2023

From seamless navigation and personalized experiences to streamlined checkouts and responsive designs, discover how these best practices can transform your online business, boost customer satisfaction, and keep them coming back for more.

eCommerce 52

eCommerce Article Presentation Customer 52

Digital Doughnut

DECEMBER 8, 2022

CRMs or customer relationship management systems not only allows you to manage your customer lifecycle efficiently but also helps in syncing and streamlining the sales and marketing team activities. In this article we will mention 7 ways in which a CRM tool helps in improving the conversion potential of ecommerce sales.

eCommerce 59

eCommerce Marketing Article Improvements 59

Digital Doughnut

JULY 28, 2023

Here, Tom Coker-Jones, Customer Engagement Specialist at Fasthosts, provides his top tips for how to establish a website to ensure you give your business the best start possible. Yet achieving instant success doesn’t come overnight; it takes hard graft and tenacity when getting a business off the ground.

Customer 52

Customer eCommerce Technology Customer Experience Technology 52

Digital Doughnut

MAY 17, 2023

In today's technologically advanced businesses of all sizes must have an online presence. Ecommerce websites provide businesses with a platform to expand their reach, increase sales, and engage with customers on a global scale.

eCommerce 52

eCommerce Technology Customer eCommerce Technology 52

ecomdash

NOVEMBER 1, 2018

From enhancing the customer experience to automating logistics, the IoT has a broad range of applications. For ecommerce, some applications are worth prioritizing over others. According to some sources , almost half of all customer inquiries are related to where their shipment is and whether it’s on time.

Improvements 68

Improvements eCommerce Social Media Technology 68

PFS

JUNE 13, 2017

Amazon is not just raising the bar on customer experience; it’s creating a competitive landscape where a digital sales channel is a requirement to survive and thrive. Are more likely to become repeat customers. Forrester Research reports 63% feel they cannot compete with Amazon’s experience. The key takeaway?

B2B 58

B2B Channel Technology Customer Loyalty 58

Digital Doughnut

MAY 25, 2022

In our last round of UX interviews (December 2021) with our more data-savvy clients (in the fashion ecommerce biz) one thing kept coming up: Detailed consumer insights from first-party customer data are becoming more and more valuable for new product design and sustainable marketing strategy.

Fashion 52

Fashion Marketing Consumer eCommerce Marketing 52

Digital Doughnut

JANUARY 31, 2024

Since ChatGPT’s viral launch in November 2022 professionals in nearly every field, from the arts to the enterprise, have been discovering creative use cases for this promising new technology. Without question, 2023 was the year of generative AI (gen AI).

Arts 98

Arts Technology Improvements eCommerce Technology 98

PFS

AUGUST 23, 2017

Re-imagining Commerce. Retailers and consumer brands can expect the pace of change to accelerate, driven by emerging technologies, evolving customer expectations, and the proliferation of data. Is there a more personalized service you can provide or a uniquely branded experience you can deliver? Know thy customer.

Home Furnishings 56

Home Furnishings Channel Apparel Consumer 56