Retail TouchPoints

APRIL 18, 2024

Alliance Retail Group (ARG) — a nonprofit self-negotiating ad group that helps independent grocers band together to remain competitive — has launched a retail media network (RMN) that will be powered by Swiftly.

Retail 130

Retail Social Media Point of Sale Omnichannel 130

Retail TouchPoints

MARCH 1, 2023

Nordstrom will work with The Folklore Group to better identify and engage with fashion and lifestyle brands founded by Black, Latinx, Asian and other people of color as well as those located in emerging markets. The Folklore Connect platform, launched in 2022, has more than 100 brands, including Ashya , Nalebe and Vavvoune.

Fashion 302

Fashion Operations Management Customer 302

Retail TouchPoints

NOVEMBER 16, 2023

For its holiday windows in New York and London, the Lego Group has deployed interactive technology that allows visitors to have a digital snowball fight with their peers across the pond. For each creation shared, the Lego Group will donate a play set to a child in need through charity partners like Save the Children.

Social Media 278

Social Media Gifts Technology Customer Experience 278

Retail TouchPoints

NOVEMBER 17, 2021

Rue Gilt Groupe, the parent company of the parent company of Rue La La and Gilt Groupe , has filed for an IPO with the goal of a $100 million valuation. Rue Gilt Groupe currently has more than 1 million active buyers, of which 40% are between the ages of 18 and 44. Rue Gilt Group also experienced a net loss of $12.6

Retail 275

Retail Mobile Customer 275

Retail TouchPoints

MAY 20, 2021

Authentic Brands Group (ABG) , a brand development company featuring popular names such as Juicy Couture , Lucky Brand, Brooks Brothers and Nautica , and retail platform SPARC Group have signed an exclusive deal with Klarna to offer ecommerce customers a buy now, pay later (BNPL) option across its portfolio of retail brands.

Payment Services 275

Payment Services eCommerce Platforms Consumer eCommerce 275

Retail TouchPoints

SEPTEMBER 8, 2022

Walmart is expanding its presence in the medtail space through a 10-year partnership with healthcare and insurance provider UnitedHealth Group that will begin in January 2023. Walmart will incorporate UnitedHealth Group’s Optum program to provide analytics and support tools to clinicians.

Payment Services 286

Payment Services Technology Improvements Retail 286

Forrester eCommerce

JULY 21, 2020

We know it’s a bad idea to pay employees for achieving customer experience (CX) metric targets. Jason Bradshaw and Andrew Sherwood-Jones from Volkswagen Group Australia (VGA) did it, and they shared their story with me (paywall). But how can companies move away from that practice if they’re already doing it?

Customer Experience 265

Customer Experience Automotive Customer 265

Kissmetrics

JANUARY 13, 2021

Yahoo Groups was one of the original online communities. Many of these new platforms offer features Yahoo Groups doesn’t. After lagging behind their competitors for a few years, Yahoo Groups officially shut down in December of 2020. Thankfully, if you were a fan, there are a plethora of alternatives to Yahoo Groups.

Events 271

Events Social Media Other Books 271

Retail TouchPoints

FEBRUARY 15, 2023

Neiman Marcus Group (NMG) has made a series of strategic changes to its operating model as it continues to advance its Revolutionize Luxury Experiences transformation strategy. “His role will accelerate customer-informed decisions across NMG.” “His role will accelerate customer-informed decisions across NMG.”

Technology 264

Technology Operations Customer Experience Information 264

Retail TouchPoints

APRIL 3, 2024

Joyleaf, which opened in late 2023, is organized and merchandised by type of product rather than by brand: all the edibles, for example, are grouped together as a category, as they would be in a supermarket. In newer markets you need a higher level of hand-holding and [customer] education.

Customer 272

Customer Retail Information Operations 272

Retail TouchPoints

JULY 19, 2022

Seeking information via the legal system, Amazon has filed a lawsuit against the administrators of more than 10,000 Facebook groups that try to orchestrate fake reviews in exchange for money or free products. Proactive legal action targeting bad actors is one of many ways we protect customers by holding bad actors accountable.”.

Social Media 264

Social Media Merchant Services Gifts eCommerce 264

Forrester eCommerce

JANUARY 23, 2023

In 2023, Empowered Customers Are Engaging Differently With Brands In 2016, we introduced Forrester’s Empowered Customer Segmentation, based on consumer behavior we’ve been monitoring and analyzing since the 1997 launch of Forrester Analytics’ Consumer Technographics® survey data.

Customer 360

Customer Consumer 360

Retail TouchPoints

MARCH 18, 2022

Neiman Marcus Group has appointed former Guess? “As we continue to execute our growth roadmap — “Revolutionizing Luxury Experiences” — ensuring we make decisions that drive sustainable and profitable growth as well high customer lifetime value is key to our long-term success,” said van Raemdonck.

Banking 298

Banking Supplies Technology Management 298

Retail TouchPoints

JANUARY 16, 2024

To take just one pair of juxtaposing facts, Gen Z is indeed digital-first — but they do value the in-store experience, especially if the retailer can deliver “in-person experiences that can be differentiated by allowing for personalization and self-expression,” according to Lindy Li, Head of Customer Activation and Marketing at H&M.

Customer Data 289

Customer Data Customer Experience Fashion Customer 289

Retail TouchPoints

JULY 21, 2022

has promoted Deniz Anders to SVP and Chief Marketing Officer, and appointed DICK’s Sporting Goods senior executive Nina Barjesteh to the role of President of Nordstrom Product Group. Nordstrom, Inc. Anders’ promotion follows the retirement of Scott Meden, which was announced earlier in 2022.

Sporting Goods 300

Sporting Goods Marketing Merchant Services Apparel 300

Retail TouchPoints

AUGUST 2, 2023

Additionally, the group will leverage existing activities from the NRF’s CIO Council, IT Security Council, Fraud Prevention Professionals Working Group and AI Working Group.

Technology 245

Technology Recommendation Retail Other 245

Forrester eCommerce

JULY 8, 2021

Nearly all B2B buying decisions are made by groups. So why are so many marketers still oriented toward leads? Learn why, and see how Forrester's B2B Revenue Waterfall can give you better insights and results.

B2B 475

B2B Marketing Operations Customer 475

Retail TouchPoints

NOVEMBER 2, 2021

As world leaders gather in Glasgow for the COP26 climate change summit, Neiman Marcus Group (NMG) has announced a series of new and expanded partnerships to support its sustainability efforts. NMG also has teamed up with Give Back Box to let Neiman Marcus customers donate items they no longer use to someone in need.

Shipping Labels 261

Shipping Labels Merchant Services Accessories Payments 261

Retail TouchPoints

JUNE 12, 2023

Parfums Christian Dior , the perfumery and cosmetics division of LVMH Group ’s Christian Dior, has debuted a live online consultation service for its beauty customers. and live shopping solution Bambuser.

Customer 290

Customer Omnichannel Presentation eCommerce 290

Retail TouchPoints

NOVEMBER 17, 2021

Beauty brand Charlotte Tilbury has become the first retailer to debut the new Shop with Friends ecommerce functionality from Obsess , which allows groups of consumers to visit Charlotte Tilbury’s virtual Beauty Gifting Wonderland shop together in real time. “My

eCommerce 264

eCommerce eCommerce Platforms Gifts Games 264

Retail TouchPoints

OCTOBER 18, 2021

“The goal has been to be able to create one 3D model that works everywhere — for manufacturing, on your own ecommerce site and for marketplaces you sell on,” said Ashley Crowder, CEO of VNTANA and a member of the Khronos Group , a consortium of more than 150 companies developing standards for 3D images and XR (Extended Reality) applications.

Shipping Costs 264

Shipping Costs Apparel Travel Shipping Products 264

Forrester eCommerce

DECEMBER 7, 2022

I’m pleased to share that on November 1, 2022, I joined Forrester’s Customer Experience (CX) team reporting to Rick Parrish. Now, this doesn’t mean that […].

Customer Experience 195

Customer Experience Customer Improvements 195

Retail TouchPoints

APRIL 1, 2021

Today, more than ever, our customers are focused on creating useful places that matter,” said Andi Owen, CEO of Herman Miller Group in a statement. Herman Miller Group showrooms are located on the floors above, along with a design center that offers an open lounge and meeting area where designers can meet and collaborate.

Outdoor 304

Outdoor Marketing Accessories Operations 304

Retail TouchPoints

JANUARY 28, 2021

Pet Supplies Plus will sell itself to Franchise Group in an all-cash transaction valued at approximately $700 million. Chewy acquired more customers in the first half of 2020 than it did in all of 2019, and even brick-and-mortar pet retailers thrived — Petco filed for an IPO in November 2020 that ultimately valued the company at $6.4

Supplies 299

Supplies Operations eCommerce Management 299

Retail TouchPoints

DECEMBER 16, 2022

Warner Music Group (WMG) will partner with and invest in digital fashion retailer DressX , gaining a platform for select WMG artists to design their own virtual fashion lines.

Fashion 289

Fashion Clothing Definition Consumer 289

Retail TouchPoints

MAY 12, 2023

On May 11 the parent company of Facebook , Instagram and WhatsApp unveiled several new generative AI applications for its platform that it is currently trialing with a small group of advertisers. The company is still very much focused on this tech though , according to Nicola Mendelson, VP of the Global Business Group at Meta.

Events 278

Events Games Marketing Operations 278

365 Retail

JULY 5, 2022

The Very Group, operator of multicategory digital retailers Very and Littlewoods, has appointed former president and CEO of Walmart Japan Lionel Desclée as group CEO. Current group CEO Henry Birch will step down on 24 September 2022 after four and a half years in the role. The Very Group appoints Lionel Desclée as group CEO.

Payment Services 121

Payment Services Payments Operations Omnichannel 121

Retail TouchPoints

OCTOBER 2, 2023

Meal kit provider Blue Apron has entered into a definitive agreement to be acquired by Wonder Group , the food delivery and takeout company founded by entrepreneur Marc Lore. At-home meals play a key role in this vision and have been on our strategic roadmap since the beginning.

Definition 147

Definition Operations Presentation Consumer 147

TalkingRetail

JANUARY 9, 2024

London retailer LA Foods Group says its flagship and most recent outlet, at a prime commuter location in Hendon, shows it is better to focus on running a slick store with a superior level of service, including full shelves and amenable staff, than fixating about… This story continues at LA Foods Group prioritise customer experience at Hendon (..)

Customer Experience 52

Customer Experience Customer Retail 52

Retail TouchPoints

SEPTEMBER 23, 2022

Destination XL Group, Inc. Jim’s appointment underscores our ongoing transformation and commitment to building out the organization’s continued focus on customer engagement through data-driven personalization, loyalty and digital marketing.”. Reath will replace Ujjwal Dhoot, who will leave the company Oct.

Marketing 263

Marketing Operations Management Consumer 263

MakeWebBetter

APRIL 15, 2021

Customer groups are far-reaching resources for managing your online store and running impactful marketing strategies. Therefore, you can segment your WooCommerce customers into groups with minimal effort by analyzing their conversion paths. The post How To Group WooCommerce Customers To Manage Your Store?

WooCommerce 91

WooCommerce Management Customer Definition 91

365 Retail

JANUARY 25, 2024

N Brown Group plc has announced the appointment of Natalie Rogers as their new Chief People Officer. Set to commence her role on February 1, 2024, Rogers will be joining the company’s Executive Board, reporting directly to N Brown’s Group CEO, Steve Johnson.

Financial Services 110

Financial Services Events Operations Technology 110

Retail TouchPoints

JUNE 29, 2022

At the Retail Innovation Conference & Expo, CS Hudson, Temeka Group and Cookies brought their innovative store design and experience to attendees. Paul Nieboer, Partner at Temeka Group, digs into the inspiration for the experience, and how design and tech come together to engage and empower customers.

Customer Experience 264

Customer Experience Customer Retail 264

Forrester eCommerce

MARCH 8, 2023

How common is customer marketing as a stand-alone function? Is customer success becoming the new customer experience (CX) at B2B firms? Forrester’s customer engagement research group is, too! What is the range of responsibilities commonly shared by B2B CX teams like yours? We want to […]

B2B 195

B2B Customer Customer Experience Marketing 195

Retail TouchPoints

AUGUST 31, 2020

Saadia Group won the bankruptcy auction for RTW Retailwinds ’ New York & Company and Fashion to Figure e-Commerce business and related intellectual property for a cash purchase price of $40 million plus assumption of certain liabilities, including honoring gift cards.

eCommerce 264

eCommerce Subscription Gifts Fashion 264

Forrester eCommerce

SEPTEMBER 30, 2021

Private equity firm Vista Equity Partners just announced it will acquire robotic process automation (RPA) software company Blue Prism Group. It plans to merge Blue Prism into Tibco Software, which it already owns. Forrester’s Automation team took a look at this potential merger and had the following thoughts.

Customer 195

Customer 195

365 Retail

FEBRUARY 15, 2024

The Watches of Switzerland Group has inaugurated its first TUDOR showroom at London Gatwick South Terminal, introducing a new destination for travellers to discover TUDOR’s latest watch collections. Our staff will assist customers in finding the perfect timepiece that suits their style and preferences.”

Travel 110

Travel Events Customer Retail 110