Retail TouchPoints

FEBRUARY 16, 2024

With the sector continuing to experience accelerated growth, major retailers are looking for ways to maintain and build trust while dramatically improving customer experience and orchestrating cohesive customer journeys. AI-driven solutions offer businesses a powerful way to personalize customer experiences.

Customer Experience 313

Customer Experience Payment Services Improvements Customer 313

Forrester eCommerce

OCTOBER 22, 2020

Today, TIBCO announced its intent to acquire Information Builders, Inc. The business intelligence (BI) vendor consolidation trend that started earlier in 2019 continues. IBI) — one of the oldest players in the market. Want to get the real sense of how far back IBI goes?

Information 306

Information Marketing Management Technology 306

365 Retail

NOVEMBER 20, 2023

Samsung Electronics , a global leader in technology, has recently confirmed a significant data breach impacting its UK customers. This breach, which exposed personal information of some customers, has raised serious concerns about cybersecurity and the protection of consumer data. employees, or retailer data.

Information 52

Information Customer Electronics Banking 52

Forrester eCommerce

MAY 30, 2018

It was the top digital retailer in Forrester’s Customer Experience Index™ in 2017. If you care about CX, you have to admire Etsy. It excels at differentiating itself with a unique set of products and a distinctive online store, where buyers routinely upload pictures of their purchases alongside gushing reviews.

Customer Experience 210

Customer Experience Information Customer Retail 210

Retail TouchPoints

NOVEMBER 25, 2020

The company decided to invest in technology that would help it harness the power of data to improve its customer insights and the shopper experience. “At The ability to track “on the fly” has helped Mejuri reduce the time and effort required to execute operational and financial decisions that benefit its customers.

Information 251

Information Shipping Costs Fulfillment Shipping 251

FastSpring

NOVEMBER 4, 2021

We recently spoke with several software developers and asked them what they thought about protecting customer information and preventing data breaches during checkout. Securing the Checkout Process: 6 Ways to Protect Customer Payment Info. Tokens also allow you to store credit card information in your system.

Payment Services 115

Payment Services Merchant Services Payments Information 115

Retail TouchPoints

DECEMBER 29, 2022

According to Forbes, today’s business benchmark is customer experience. The key to having that edge over the competition is delivering top-notch customer experience, ensuring the quality of well-trained staff and continuously studying customer behavior and trends to ensure that customer needs and expectations are met.

Customer Experience 360

Customer Experience Management Customer Retail 360

Retail TouchPoints

FEBRUARY 26, 2024

Our customer is still a migrant, but now they are [more likely] an immigrant, so they don’t come from the Midwest, they come from south of the border. One thing that has changed, though, is how Sherwood and his team are equipping themselves to meet the needs of those customers.

Customer 299

Customer Jewelry Payment Services Technology 299

Retail TouchPoints

NOVEMBER 2, 2023

Amazon Business has added a pay-over-time option for B2B customers via an expansion of its partnership with BNPL provider Affirm. Small business owners selecting Affirm at checkout will enter information, including their registered business name and address.

Payments 258

Payments Customer B2B Fulfillment 258

Retail TouchPoints

OCTOBER 17, 2023

Phone-based customer service, or voice, is well established as the most commonly used and the most tightly managed customer service channel. It may be exactly what contact centers need to not just move on from deflection, but have the confidence to once again encourage customers to call. And yes, customers are noticing.

Customer 278

Customer Multi-channel Channel Customer Experience 278

Retail TouchPoints

AUGUST 8, 2023

Right now, retailers are selfishly positioning their customer journey to benefit their marketing efforts, not the end consumer. While data sourcing customer information can be a key part of any marketing strategy, it could also be the reason you’re losing revenue. Here’s why.

Customer 246

Customer Social Media eCommerce Consumer 246

Forrester eCommerce

NOVEMBER 8, 2022

Data and analytics teams are in for a bumpy ride in 2023. Those that can configure their content and communications best will outperform (and outlast) their competitors in the long run.

Information 370

Information Customer 370

Retail TouchPoints

FEBRUARY 6, 2024

Which is to say that while the AI boosters have done excellent work persuading the marketers, they have their work cut out for them with the people who actually matter, i.e. customers. It would seem that AI currently has little value in helping a brand land new customers or upsell existing customers higher-value items.

Recommendation 298

Recommendation Customer Hobbies Technology 298

Groove

JANUARY 19, 2022

Improving customer experience is a focal point for many online businesses. As the demand for frictionless shopping increases and consumer shopping habits constantly change, merchants must optimize their stores to accommodate shoppers at each stage of the eCommerce customer journey. What Is The eCommerce Customer Journey?

eCommerce 370

eCommerce Merchant Services Customer Payment Services 370

Retail TouchPoints

MAY 22, 2023

Tanger Outlets will deploy a customer engagement platform from Coniq to better empower its retail partners to deliver personalized and contextual offers to consumers. Tanger’s vision is to leverage insights and experience to inform the future of shopping,” said Andrew Wingrove, EVP and Chief Commercial Officer at Tanger in a statement. “As

Customer 306

Customer Customer Experience Customer Data Improvements 306

365 Retail

FEBRUARY 6, 2023

Akeneo , the global leader in product experience management (PXM) and product information management, announced that its Akeneo Product Information Management (PIM) solution is now available on SAP® Store , the online marketplace for SAP and partner offerings.

Information 118

Information Management Omnichannel Technology 118

lateshipment

APRIL 9, 2024

If you’re an e-commerce merchant who wants their business to become successful, you need to become the customers’ favorite (offer them a great experience, stay ahead of the competition, improve profit margins, and whatnot). Such issues can deter customers from completing their purchases and lead to abandoned carts.

eCommerce 130

eCommerce Merchant Services Shipping Costs Customer 130

Forrester eCommerce

OCTOBER 19, 2023

While Workday Solutions Marketplace is not a new concept to Workday customers, what is new is the soon-to-arrive Workday AI Marketplace. At the recent Workday Rising event, the company’s annual customer conference, Workday announced a new marketplace for its customers to find and deploy Workday-trusted AI solutions.

Customer 417

Customer Events Information Technology 417

Forrester eCommerce

NOVEMBER 22, 2023

October 30, 2023 came and passed — the date that marked the end of Broadcom’s fiscal year and the promised close for its $61 billion VMware acquisition. In anticipation of that timing, VMware shareholders were given until October 23 to decide whether to accept Broadcom shares at $142.5 per share or cash payment, of which […]

Customer 451

Customer Payment Services Information Operations 451

lateshipment

JANUARY 30, 2024

The post-purchase is an exciting phase for your customers, as it is the last station before they get to their destination called happiness from collecting their orders. WISMO requests alone make up approximately 50% of the overall customer inquiries. 5-Point Checklist To Reduce Post-Purchase Customer Inquiries 1.

Customer 130

Customer eCommerce Merchant Services Shipping 130

Retail TouchPoints

JULY 6, 2023

Loyalty Programs Go Green A green loyalty program builds emotional loyalty and brand advocacy, which builds customer interest, all while helping the Earth at the same time. There are many great examples of companies taking accountability for their environmental impact and using their loyal customer base to get involved.

Customer Loyalty 272

Customer Loyalty Customer Retail Financial Services 272

Groove

AUGUST 13, 2020

In this blog, we're exploring 5 strategies to help you create a positive eCommerce customer experience. eCommerce Customer Experience: Tips & Strategies. Establish and build relationships with your customers and increase customer satisfaction by implementing these 5 tips: Display a unique value proposition.

Customer Experience 326

Customer Experience Customer eCommerce Social Media 326

Forrester eCommerce

OCTOBER 12, 2022

We may be in a rush, we may be excited to snag the item we’re looking for, and we fill in our information and click along to complete the transaction. We’ve all been there — we’re on our favorite website trying to buy the latest gadget, reserve concert tickets, or claim an advertised reward. Just […].

Customer 369

Customer Information Retail 369

Retail TouchPoints

MARCH 17, 2023

Amazon is facing a class action lawsuit alleging that the retailer failed to alert Amazon Go customers in New York City that they were being monitored by biometric tracking technology, including facial recognition. The customer is always in control of when they choose to be identified using their palm.”

Payment Services 264

Payment Services Customer Technology Information 264

Retail TouchPoints

SEPTEMBER 19, 2023

Customer experience (CX) optimization is a necessity for ecommerce retailers and other online businesses that want to convert visitors, drive sales and cultivate customer loyalty. A recent ecommerce search report by a leading customer experience platform provider tested sites and surveyed both customers and ecommerce professionals.

Customer Experience 287

Customer Experience Customer eCommerce Customer Loyalty 287

Retail TouchPoints

JUNE 28, 2023

Under Armour has named long-time Marriott executive Jim Dausch as its new Chief Customer Officer (CCO), effective July 24, 2023. He leads the company’s global IT teams, information security, enterprise data management and analytics, enterprise applications and digital storefront functions.

Multi-channel 279

Multi-channel Customer Supplies Apparel 279

Retail TouchPoints

AUGUST 1, 2022

This experience gives brands the ability to give their customers all the benefits of in-person shopping from the comfort of their own homes. These effects allow customers to superimpose a product — whether it’s shoes, eyewear or makeup — on themselves through their front-facing mobile phone camera. World Effects: Digital ‘Feng Shui’.

Customer Experience 317

Customer Experience Customer Clothing Gifts 317

Forrester eCommerce

NOVEMBER 6, 2022

As open enrollment commences, health insurers face a major knowledge gap, preventing them from engaging their members.

Information 367

Information Customer Experience Technology Customer 367

Forrester eCommerce

JUNE 7, 2018

Apple Takes Record Sharing To The Next Level Consumers demand access to their medical information, and Apple has answered the call. In January, Apple released an update to the Health app, enabling customers of 12 hospitals and clinics to see their medical records right on their iPhone.

Information 233

Information Consumer Customer Mobile 233

Forrester eCommerce

FEBRUARY 12, 2020

Voice-of-the-customer (VoC) technologies play a critical role in the evolution of enterprise customer experience (CX) programs, helping CX leaders focus on driving improvements that impact both the customer and the business.

Customer 412

Customer Management Arts Customer Experience 412