Groove

OCTOBER 6, 2020

This was the case for one of our clients, so our team created a custom eCommerce integration to help the company modernize their website and upgrade the user experience. Salespeople would call in orders; customer service would put the order down; and customers would fax in orders and place orders directly from the website.

B2B 221

B2B Operations BigCommerce eCommerce 221

Retail TouchPoints

FEBRUARY 18, 2022

Merchants can view the performance of their videos in the merchant dashboard, which will be updated over time to include other metrics such as customer likes and watch time. Users can then click through to view product details, visit the merchant’s store or add a product to their shopping cart.

Magazine 286

Magazine Shopping Carts B2C Fashion 286

Forrester eCommerce

FEBRUARY 7, 2023

You might have seen the latest issue of TIME magazine — the title on the cover is “The Quantum Leap.” It has been four years since I published my report with my colleague Brian on the technology infrastructure deep dive of quantum computing (QC). At that time, QC was still in its infancy, and we […]

Magazine 195

Magazine Technology Customer 195

Optimizely

AUGUST 6, 2020

Your customers are expert quiz-takers. From circling answers in teen magazines in their teens (“Does your crush like you back?”) A quiz with relevant content to your brand is entertaining, even informative, for your customers, and the data input is priceless for you. What’s the setup? Our quiz, “What’s your summer drink?”

Customer Data 195

Customer Data Customer Events Shopify 195

Fastr

FEBRUARY 15, 2017

Forbes Magazine recently reported that 58% of companies that are much more profitable than their competitors report that the CEO is in charge of customer experience management. This is a staggering number, and reaffirms just why top retailers are committed to delivering the best customer journey possible to their loyal shoppers.

Customer Experience 159

Customer Experience Magazine Customer Management 159

Retail TouchPoints

MARCH 29, 2024

The tension is palpable: on one side, there’s the pressing demand for tangible short-term financial results; on the other, the strategic necessity of nurturing brand equity and customer relationships with benefits that often materialize over a more extended period.

Multi-channel 270

Multi-channel Magazine Department Stores Banking 270

Retail TouchPoints

DECEMBER 16, 2021

TalkShopLive’s technology allows customers to purchase products within the video player on any site where it’s embedded, turning everywhere a video is shared into a potential POS. We are excited to work with TalkShopLive to bring more engaging, interactive experiences to customers through shoppable livestreams.”.

Magazine 264

Magazine POS Technology Consumer 264

Retail TouchPoints

JULY 26, 2022

We are always exploring innovative solutions that not only make our customers’ shopping experience with us a positive one, but also meet them where they are shopping,” said Kelly Cook, Chief Marketing and IT Officer at David’s Bridal in a statement. “We We know our customers are on TikTok and they love it.

Food and Beverages 278

Food and Beverages Magazine Accessories Fashion 278

Retail TouchPoints

FEBRUARY 8, 2021

It is cutthroat, competitive and fast-moving, and that means it is also often a great showcase for other industries to see how the latest trends in technology are transforming customer expectations. Over the last decade, the relationships between customers and brands changed dramatically. Transactional convenience.

Customer 130

Customer Retail eCommerce Subscription 130

Retail TouchPoints

NOVEMBER 3, 2021

Well, the video sharing app is rapidly changing the face of discovery opportunities and influencer marketing, and instantly improves the customer experience in the world of cross-channel retailing. To harness the real power of TikTok, brands need to understand how it is changing the dynamics between their businesses and customers.

Consumer 246

Consumer Magazine Social Media Clothing 246

Retail TouchPoints

JULY 6, 2020

For decades, the ‘Service-Profit Chain’ concept that engaged employees led to satisfied customers and ultimately, greater profitability, has been widely accepted and practiced across many industries, particularly businesses where customers routinely have face-to-face interactions with employees. What Can Be Done?

Customer 165

Customer Magazine Channel Customer Loyalty 165

Retail TouchPoints

MARCH 26, 2024

The retailer cited threats to the safety and well-being of its employees after “customers knocked down Pride displays in some stores, angrily approached workers and posted threatening videos on social media from inside the stores,” as reported by the AP. Fielding: There are both qualitative and quantitative reasons to support LGBTQ+ people.

Social Media 279

Social Media Books Magazine Retail 279

Kissmetrics

NOVEMBER 26, 2020

Until now, luxury brands have been able to rely on full-page ads in premium magazines, billboards in duty-free stores, and high-end, high budget TV ads. Understand the Luxury Customer. Detailed buyer personas help your brand understand precisely who your customers are and what they want from your brand. Not any more.

Marketing 363

Marketing PPC SEO Magazine 363

RTP blog

DECEMBER 19, 2017

In one of my first jobs out of journalism school, I worked for a magazine called Giftware Business , then I moved on to Private Label Product News and — fast-forward to the age of digital-only — I eventually landed at Retail TouchPoints (RTP). By Debbie Hauss, Editor-In-Chief I’ve been covering the retail industry for a long time.

Multi-channel 150

Multi-channel Customer Retail Omnichannel 150

Retail TouchPoints

OCTOBER 19, 2022

Results include both new and pre-owned options, and customers can filter their search across stores by color, size, features, customer ratings, store availability and shipping options. Touted as an upgrade over conventional search engines, the new search tool is available on the Klarna App and on Klarna.com.

Merchant Services 290

Merchant Services eCommerce Shipping Costs Multi-channel 290

Groove

JANUARY 31, 2022

With over 377 million users, PayPal oversaw nearly $1 trillion in payment volume in 2020 - according to Forbes Magazine. Acquiring new customers on mobile, in addition to selling to existing customers, allows merchants to keep their revenue stream flowing in a positive direction. What Is Mobile Express Checkout? TLS Connection.

Merchant Services 195

Merchant Services Payment Services Payments Mobile 195

Retail TouchPoints

AUGUST 26, 2020

The initiatives include: A shoppable digital magazine titled Soho Mag ; A luxury-specific livestreaming service, Soho Live; and Augmented reality and 3D-enabled features on the platforms. To better cater to this audience, Alibaba is rolling out a series of content-marketing tools and interactive experiences under the banner of “New Luxury.”

Magazine 205

Magazine Customer Loyalty Gifts Fashion 205

BigCommerce

NOVEMBER 20, 2017

Campbell’s 1948 magazine campaign clearly has one audience in mind: wives and mothers, or female homemakers. Don’t just show your customers your product ; tell them how it will benefit their lives over the holidays. Photo: Bamboo Trading. Holiday Marketing Takeaway.

Magazine 274

Magazine Presentation Marketing Customer 274

Retail TouchPoints

JUNE 26, 2023

Get ready, get excited, retailers and customers alike, the 2D barcode, a compact square label with splotches and spaces that encode up to 350X more data than a traditional UPC (4,000 characters) will have a significant impact on managing the business and delivering better customer experiences. Who doesn’t want that?

Merchant Services 279

Merchant Services Retail Shipping Costs Customer Experience 279

Retail TouchPoints

SEPTEMBER 28, 2023

The chatbot is powered by a custom large-language model and has access to real-time information through Meta’s search partnership with Microsoft’s Bing. With Restyle, users will be able to stylize their images through AI prompts like “watercolor” or “collage from magazines and newspapers, torn edges.”

Magazine 325

Magazine Events Information Technology 325

365 Retail

NOVEMBER 20, 2023

AR has been around for some time already, with brands like IKEA, Wayfair, Target, John Lewis and many more using 3D design and AR to help customers visualise products in their own home – if you’re renovating or thinking about replacing an item of furniture and you’re not using AR to try-before-you-buy, you’re missing out.

eCommerce 111

eCommerce Magazine Retail Social Media 111

Retail TouchPoints

FEBRUARY 21, 2024

Our mission is to transform spaces that have traditionally been kind of an afterthought and turn them into beautiful, customer-centric and revenue-generating spaces, ” Kloor said in an interview with Retail TouchPoints. Design concepts and even merchandise assortments are further customized based on the facility’s geographic location.

Gifts 263

Gifts Beauty and Health Payment Services Payments 263

Groove

OCTOBER 6, 2020

This was the case for one of our clients, so our team created a custom integration to help the company modernize their website and upgrade the user experience. The excessive customization and calls to their ERP slowed down the web experience. Perform Group wanted to improve their customers’ online shopping experience.

BigCommerce 370

BigCommerce Operations Magento B2B 370

Kissmetrics

MARCH 29, 2018

It can be easy lose ourselves in the chronic battle of customer acquisition. However, according to the Adobe Digital Index Report , returning customers make up 40% of revenues whilst representing only 8% of visitors. This tells us there’s a huge opportunity to increase customer retention rates further to support revenue growth.

Customer Retention 205

Customer Retention Customer eCommerce Merchant Services 205

Optimizely

JUNE 23, 2020

With consumers spending nearly two and a half hours each day browsing Facebook, Twitter, and Instagram, brands are compelled to have a social media presence and use these channels for generating leads, promoting content, and even delivering customer service. You don’t own your audiences; you rent them. . Statista: eCommerce.

Channel 195

Channel eCommerce Social Media Magazine 195

Retail TouchPoints

DECEMBER 2, 2021

By taking advantage of the personal devices we carry daily, retailers can better support individuals with communication barriers or hearing-impaired customers to help guide them through the store. As designers, we must ensure that the experience we provide customers aligns with what they stand for.

Retail 317

Retail Clothing Magazine Technology 317

Retail TouchPoints

AUGUST 7, 2020

Amazon’s Big Summer Sale is here and the discounts are amazing,” and People magazine wrote, “Amazon Just Launched a Secret Summer Sale — and Deals Start at $5.”. A USA Today headline on August 4 declared, “Surprise!

eCommerce 256

eCommerce Magazine Events Management 256

Retail TouchPoints

SEPTEMBER 2, 2022

Candid conversations will be augmented by insights from The Z Suite , an exclusive network of Gen Z thought leaders and emerging professionals selected from universities and colleges across the U.S.

Events 262

Events Magazine Consumer Fashion 262

Retail TouchPoints

JUNE 22, 2023

Read through any magazine or online publication and you’ll find a plethora of fascinating experiments, from pitting AI against nine-year-olds and seeing who could best master a game of Super Mario Bros. That compelled her to launch her own marketing agency specializing in customer analysis and personalized marketing funnels.

Magazine 289

Magazine Clothing Games Consumer 289

Retail TouchPoints

NOVEMBER 18, 2022

Keeping Staff, Customers, and Bystanders Safe. How are retailers protecting their employees, customers and merchandise against these kinds of threats? That way you can protect the privacy of your employees and customers. Thomas is a member of the Rolling Stones Culture Council and the Loss Prevention Magazine Advisory Board.

Retail 304

Retail Operations Magazine Shopping Carts 304

BigCommerce

JANUARY 11, 2018

Discounts to customers. Entertainment for customers and clients. Gifts for customers or employees ($25 deduction limit for each). Newspapers and magazines. Contractors. Conventions and trade shows. Credit card convenience fees. Depreciation. Eating out while you’re traveling for business. Employee wages. Franchise fees.

Shipping Costs 413

Shipping Costs Payment Services Travel Document 413

Optimizely

MAY 29, 2019

There are still industries where purchases are made via signed contracts, not through a smooth ecommerce checkout process; where businesses focus on ads in glossy magazines instead of on Facebook and Instagram. In this exclusive interview, Veronica shares: Why talking directly to customers is her secret weapon. But that is changing.

Marketing 150

Marketing Magazine Books eCommerce 150

Retail TouchPoints

JUNE 1, 2022

Our research shows 95% of shoppers actively use a retailer’s app for things like customized offers and content, checking inventory, pricing, wayfinding and list customization while shopping. This changes how retailers and CPGs think about sales of impulse items (candy, chips, beverages, magazines, etc.) The bad news?

Retail 299

Retail Games Magazine Demo 299

Kissmetrics

MARCH 16, 2021

Advertisers were quick to jump on this trend, and Americans began seeing tourist ads show up in their favorite print magazines and newspapers, making travel one of the most sought-after experiences of modern life. However, modern consumers aren’t looking in print magazines to find travel inspiration. Anticipate Their Questions.

Travel 257

Travel Magazine Customer Retention Marketing 257

Groove

FEBRUARY 13, 2020

See below how PROPS Paper Magazine uses a brutalist UI design trend on its homepage: Complex Gradients. Be sure your website is utilizing videos where necessary to turn shoppers into customers. It utilizes complex color schemes and chaos and completely ignores the rules of balance and harmony. Gradients have officially made a comeback.

Magazine 332

Magazine Presentation eCommerce Mobile 332

365 Retail

FEBRUARY 21, 2024

And this adoption has seen retailer loyalty scheme sign-ups grow exponentially; since introducing ClubCard prices in 2020, for instance Tesco has grown its loyalty programme from 14million to now 21million users , while Sainsbury’s saw sign-ups of 1million new customers between the launch of NectarPrices (April, 2023) and July of last year.

Technology 76

Technology Retail Events Magazine 76

Kissmetrics

JUNE 8, 2021

Since the manufacturer alone is responsible for delivering products, this channel generally makes it impossible to have a high number of customers. The benefit is that this makes it possible to sell larger volumes and sell to a range of customers. Now you know the types and methods available for products to reach customers.

Channel 263

Channel Magazine Consumer Operations 263