Retail TouchPoints

DECEMBER 18, 2023

BJ’s joins our growing community of national retail and grocery chains, totaling over $100 billion in revenue and more than 30,000 locations throughout North America, in leveraging microservices to quickly stand up new capabilities that improve operations, delight customers and lower costs,” said Darpan Seth, CEO of Nextuple in a statement.

Operations 264

Operations Shipping Costs Fulfillment Omnichannel 264

Retail TouchPoints

AUGUST 14, 2023

While autonomous stores and technological innovation are high on the retail agenda, the infrastructure and operational efforts that enable them aren’t often given the same broad attention. These operations may struggle to adapt to the unique needs of automated checkout systems and smart stores.

Payment Services 245

Payment Services Operations Banking Technology 245

Retail TouchPoints

APRIL 4, 2022

Nordstrom has promoted Ken Worzel to Chief Customer Officer and Jamie Nordstrom to the post of Chief Stores Officer, while Scott Meden, Chief Marketing Officer, and Geevy Thomas, President, prepare to retire. As CSO, Jamie Nordstrom will align store experience and operational execution with merchandising and supply chain.

Operations 264

Operations Customer Supplies Management 264

Retail TouchPoints

JUNE 2, 2023

Inkga Group, owner and operator of 482 Ikea stores and ecommerce in 31 countries, will adopt a solution from Made4net to power fulfillment centers and store operations worldwide. The deployment follows the purchase of Made4net by Ingka Investments , the group’s investment arm.

Fulfillment 298

Fulfillment Operations Order Fulfillment Omnichannel 298

Forrester eCommerce

SEPTEMBER 1, 2022

Sales operations planning in 2023 will have to account for economic turbulence, but will find big opportunities in smart tech deployment.

Operations 361

Operations Customer 361

Retail TouchPoints

JANUARY 19, 2024

Best Buy Canada has partnered with Bell Canada to operate 165 stores in malls and smaller and mid-sized communities across the country. Best Buy and Bell will invest in an updated store experience and expanded product assortment, customer experience and training. The stores are slated to open beginning in the second half of 2024.

Operations 264

Operations Consumer Electronics Telecommunications Electronics 264

Forrester eCommerce

MARCH 31, 2023

Customer obsession starts with deeply understanding your customers’ needs and flows through to aligning your business operations to serve them profitably.

Customer 369

Customer Operations Customer Experience 369

Retail TouchPoints

MAY 2, 2023

Tuesday Morning has received permission from a bankruptcy judge to wind down its operations after nearly 50 years in business despite an objection from one of its investors. Tuesday Morning operated fewer than 500 stores when it made its latest bankruptcy filing in February, which was the second since 2020. million , down from $176.9

Operations 269

Operations Merchant Services Gifts Management 269

Retail TouchPoints

APRIL 12, 2023

For their part, more mall operators are looking to diversify their tenant mix and incorporate additional brands that resonate with younger audiences. As a result, emerging brands, especially those operating primarily online, have a unique opportunity to break into brick-and-mortar by leveraging prime real estate.

Operations 334

Operations Omnichannel Customer Experience Consumer 334

Forrester eCommerce

AUGUST 9, 2023

With 2024 planning season rapidly approaching, preview Forrester’s four B2B revenue operations “must-do’s” to drive customer value and business growth.

B2B 195

B2B Operations Customer Marketing 195

Retail TouchPoints

JUNE 27, 2023

In its ongoing bid to appeal to small business owners, Amazon is making business accounts free for sole operators who already have a personal Prime membership. We’re very focused Amazon-wide on being an ally of the small business customer. The price of other Amazon Business account tiers will remain the same. “

Shipping Costs 277

Shipping Costs Operations Small Business Retail Customer Loyalty 277

Forrester eCommerce

NOVEMBER 5, 2020

This year, I led my first custom survey research for Forrester, the 2020 State of Modern Technology Operations survey. We selected a random panel of 268 digital and IT professionals with day to day responsibility for operating digital systems. (We We also […].

Operations 521

Operations Technology Customer 521

Retail TouchPoints

JULY 25, 2023

But it’s how those stores operate that allows them to effectively serve as fulfillment hubs. One reason is that there didn’t seem to be a pressing need for online pre-ordering given the level of convenience its stores already provided: “Our average customer is in and out of the store in eight minutes,” said Mikos.

Payment Services 246

Payment Services Operations Omnichannel Fulfillment 246

Forrester eCommerce

AUGUST 29, 2022

Providing these insights ranks high among marketing operations teams’ priorities in the year ahead. Data-driven, actionable insights will be critical for weathering economic turbulence.

Operations 369

Operations Marketing B2B Technology 369

Forrester eCommerce

APRIL 4, 2024

Overcome tall poppy syndrome. Inspire team growth, foster a learning mindset, and challenge the status quo. Achieve extraordinary results through practicality, influence, curiosity, and resilience.

Operations 212

Operations Customer 212

Forrester eCommerce

MAY 18, 2020

More and more customer service organizations turn to robotic process automation (RPA) to make agents more effective. The technology offloads repeatable tasks from agents, enforces compliance to process and policy, and allows agents to focus on work that matters.

Operations 360

Operations Customer Technology 360

Retail TouchPoints

MARCH 18, 2024

“Over the past several months, Joann has made meaningful business improvements through the execution of our Focus, Simplify and Grow cost reduction initiative,” said Chris DiTullio, Chief Customer Officer and co-lead of the Interim Office of the CEO in a statement. “We

Operations 263

Operations Improvements Information Other 263

Retail TouchPoints

MARCH 29, 2023

Inventory needs to be carefully sorted between the front and backroom, and each store needs to have a clear view of inventory to ensure customers aren’t disappointed by an out-of-stock. “At Having RFID-tagged items also drives efficiency and a great customer experience on a moment-by-moment basis.

Operations 264

Operations Customer Supplies Technology 264

Retail TouchPoints

APRIL 3, 2024

Products are displayed out of their packaging (though behind glass), allowing customers to see exactly what they’re buying, supplemented with information cards providing product details. In newer markets you need a higher level of hand-holding and [customer] education. You can’t get any more difficult than online grocery.

Customer 272

Customer Retail Information Operations 272

Retail TouchPoints

MARCH 3, 2023

The ecommerce site closed on March 2, and the company expects to wind down its brick-and-mortar operations by late June 2023. Nordstrom’s Canadian operations employ approximately 2,500 people. “We We want to thank our team for their performance and dedication in serving customers in Canada. in a statement.

Operations 290

Operations Department Stores eCommerce Supplies 290

Groove

OCTOBER 6, 2020

This was the case for one of our clients, so our team created a custom eCommerce integration to help the company modernize their website and upgrade the user experience. eCommerce Integration: Improving B2B Operations. Operating in this manner caused frustrations for the sales team. The Solution.

B2B 221

B2B Operations BigCommerce eCommerce 221

Retail TouchPoints

MARCH 3, 2023

Best Buy is planning to evolve its operating model with a greater emphasis on smaller stores as the retailer plans to close 20 to 30 large-format stores, implement eight experiential store remodels and open approximately 10 additional outlet stores over the coming year. The first location, a 5,000-square-foot shop in Monroe, N.C.,

Operations 299

Operations Omnichannel Technology Improvements 299

Forrester eCommerce

JUNE 23, 2023

Seeking to understand why revenue operations has dramatically grown over the past few years and what assumptions leaders were making about establishing a revenue operations function, we interviewed a variety of sales, marketing, and revenue operations leaders.

Operations 195

Operations Marketing Customer 195

Retail TouchPoints

FEBRUARY 22, 2022

Board of Directors announced that the company’s ecommerce operations will remain integrated within the larger business, not spun off into a separate company. . Activist investor Jana Partners took a stake in Macy’s in October 2021 and pushed the company to separate its ecommerce business from its brick-and-mortar operations.

Operations 297

Operations eCommerce Omnichannel Supplies 297

Retail TouchPoints

JULY 7, 2022

Destination retailer Event Network — which operates gift shops for aquariums, zoos, museums, science centers, botanical gardens and other cultural attractions — has upgraded to a mobile point-of-service (POS) system and adopted a new cloud infrastructure as it continues its digital transformation.

POS 278

POS Gifts Events Mobile 278

Retail TouchPoints

APRIL 24, 2023

The retailer has received a commitment of approximately $240 million in debtor-in-possession financing from Sixth Street Specialty Lending to provide the necessary liquidity to support operations during the Chapter 11 process. We will continue working diligently to maximize value for the benefit of all stakeholders.”

Payment Services 278

Payment Services Operations Supplies Improvements 278

Retail TouchPoints

JUNE 9, 2023

Sustainability has become more important than ever in the retail industry, and within the supply chain, retailers now have access to technology that provides them with a 360-degree picture of their inventories and customer preferences. There is also a significant intersection of sustainability with customer preference data.

Supplies 246

Supplies Operations Shipping Costs Customer 246

Forrester eCommerce

AUGUST 8, 2022

To combat this, companies must follow the model for modern marketing: customer understanding informs brand strategy, which leads to brand experience. To adeptly support brand strategy, marketers must make marketing operations more efficient, streamlined, and cost effective, especially among pandemic-induced decentralized workforces.

Operations 195

Operations Marketing Management Information 195

Retail TouchPoints

NOVEMBER 11, 2022

While people have been shopping online for decades, it’s important to recognize that warehouses, as we know them, are still operating and organized to replenish the stock in brick-and-mortar stores. Many warehouse operations are looking to technology to upgrade every facet of their daily operations. A Well-Oiled Machine.

Operations 246

Operations Improvements Supplies Fulfillment 246

Retail TouchPoints

APRIL 10, 2024

But there is a way forward, a balance that allows for costs to be recovered and keeps base customers happy and loyal. Balancing Costs and Customer Loyalty Most customers have been more than forgiving and mostly understanding toward their favorite brands and retailers, while maybe just a little annoyed.

Customer Loyalty 264

Customer Loyalty Payment Services Customer Consumer 264

Retail TouchPoints

DECEMBER 18, 2020

To fulfill purchase orders and support customer retention in this uncertain landscape, companies have reevaluated their supply chain processes and adjusted their logistics frameworks. Improve Supply Chains, Boost Customer Satisfaction. Supply chain operations significantly impact customer satisfaction, especially for ecommerce orders.

Supplies 246

Supplies Shipping Costs Operations Customer 246