FastSpring

APRIL 18, 2024

But with international growth comes a long list of international business concerns about how to appeal to potential customers in new countries. Basic Pricing Localization The most basic pricing localization is as simple as currency conversion, so that buyers in different regions are presented with prices in their own local currencies.

Payments 78

Payments Presentation Merchant Services Payment Services 78

Retail TouchPoints

SEPTEMBER 14, 2023

Choice paralysis can occur when consumers are presented with too many options that are difficult to compare, which can result in the shopper becoming overwhelmed and avoiding making a choice altogether. Know your customer. The next step is to help guide the consumer to the options that you know they will be interested in.

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Customer Social Media Recommendation Presentation 278

Retail TouchPoints

JUNE 12, 2023

Parfums Christian Dior , the perfumery and cosmetics division of LVMH Group ’s Christian Dior, has debuted a live online consultation service for its beauty customers. The new offering allows customers to “try on” makeup virtually with AR while getting live advice from a Dior salesperson, using tech from virtual try-on solution Perfect Corp.

Customer 290

Customer Omnichannel Presentation eCommerce 290

Kissmetrics

JANUARY 3, 2022

Because many new marketing campaigns don’t have the right customer research, ideal client avatars, personalization, or segmentation. Account-based marketing is a B2B marketing strategy where the sales and marketing teams work together to find the most qualified accounts to become customers. Why are these numbers so low?

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Presentation Marketing Webinar PPC 270

Salsify

SEPTEMBER 28, 2022

Momentum is building for brick and mortar. While ecommerce markets remain strong, they’ve leveled off at just over 21% of all retail sales, according to recent data from Cushman & Wakefield.

Presentation 148

Presentation Customer eCommerce Marketing eCommerce 148

Forrester eCommerce

OCTOBER 22, 2020

I’ve always enjoyed Forrester events, both as a customer more than a decade ago, as an analyst presenting, and as a research director acting as MC. One of the things I was most looking forwards to in 2020 as I returned to focus on our European consumer research was CX EMEA. It’s a chance to […].

Customer Experience 301

Customer Experience Customer Presentation Events 301

Forrester eCommerce

DECEMBER 16, 2021

In 2017, Forrester expanded upon the IT service management market (ITSM) to establish enterprise service management (ESM) as a chosen area of coverage, continuing this research with a 2019 Forrester Wave™ evaluation. Now, we are pleased to announce The Forrester Wave™: Enterprise Service Management, Q4 2021.

Presentation 370

Presentation Management Marketing Customer 370

SheerID

SEPTEMBER 20, 2023

New Total Economic Impact Study Finds SheerID Customers Gained a Net Present Value of $15.15 Million and a 337% Return on Investment

Presentation 89

Presentation Customer 89

BigCommerce

DECEMBER 19, 2017

First, fraudsters likely see mid-sized merchants as having enough revenue and customer volume to make attacks worthwhile. A notable risk of these challenges: card-not-present fraud. Card-not-present (CNP) transactions are when the consumer does not or cannot present their physical card to the merchant at the point-of-sale.

Merchant Services 337

Merchant Services Presentation Payments Payment Services 337

Retail TouchPoints

JUNE 30, 2023

We are a company all about relationships because that’s what our customers are celebrating when they buy from us — all the relationships in their lives. The Pulse” has proven so successful that Jim and Chris are now entering their third year of letter writing, and it has been a major catalyst for personal connection with our customers.

Customer 277

Customer Workshop Gifts Multi-channel 277

Forrester eCommerce

SEPTEMBER 17, 2018

Take IT service management, add the age of the customer, stir in some employee experience (EX) and a healthy dose of low/no-code platform, and voilà! The Forrester Wave™: Enterprise Service Management, Q3 2018, is live! Enterprise service management (ESM)!

Presentation 353

Presentation Management Customer 353

Retail TouchPoints

MARCH 8, 2022

All of that is not only poor from a customer experience standpoint, but it also won’t support the widespread adoption of EVs as America transitions to a zero emissions future. EV charging can turn a parking lot into a charging lot, bringing in new customers and increasing the amount of time they stay on the premises.

Presentation 278

Presentation Payment Services Retail Download 278

FastSpring

APRIL 18, 2024

FastSpring is proud to announce that our support team has won a Silver Stevie® award for Front-Line Customer Service Team of the Year in the “Technology Industries – Computer Software” category! These steps helped our team move back to a more customer-centric culture, which has further empowered and engaged our team members, too.

Customer 78

Customer Document Presentation Blog 78

Retail TouchPoints

DECEMBER 29, 2022

According to Forbes, today’s business benchmark is customer experience. The key to having that edge over the competition is delivering top-notch customer experience, ensuring the quality of well-trained staff and continuously studying customer behavior and trends to ensure that customer needs and expectations are met.

Customer Experience 360

Customer Experience Management Customer Retail 360

Retail TouchPoints

DECEMBER 15, 2021

Throughout my career as a customer experience (CX) practitioner, I’ve seen brands make the same mistake time and again by believing that metrics alone improve customer experiences and loyalty. The ability to create connective, fundamental relationships with customers is what separates marketplace leaders from followers.

Customer Experience 306

Customer Experience Customer Social Media Presentation 306

Retail TouchPoints

JULY 6, 2023

Loyalty Programs Go Green A green loyalty program builds emotional loyalty and brand advocacy, which builds customer interest, all while helping the Earth at the same time. There are many great examples of companies taking accountability for their environmental impact and using their loyal customer base to get involved.

Customer Loyalty 272

Customer Loyalty Customer Retail Financial Services 272

Groove

JANUARY 19, 2022

Improving customer experience is a focal point for many online businesses. As the demand for frictionless shopping increases and consumer shopping habits constantly change, merchants must optimize their stores to accommodate shoppers at each stage of the eCommerce customer journey. What Is The eCommerce Customer Journey?

eCommerce 370

eCommerce Merchant Services Customer Payment Services 370

Retail TouchPoints

JULY 18, 2023

Revionics software allows Academy to take a customer-centric and data-driven approach to pricing,” said Govind Madhu, SVP Merchandise Planning and Allocation at Academy in a statement. Additionally, with the Revionics Markdown application, Academy can clear seasonal inventory quickly and profitably to keep its on-shelf selection fresh.

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Outdoor Customer Apparel Fulfillment 235

Forrester eCommerce

JUNE 16, 2021

Since most TEIs involve multiple anonymous interviews, access to a TEI case study presents a rare chance for your customers: They can read about how other organizations — possibly even their competitors — dealt with the same problems they have and how they made use of your solution.

Customer 301

Customer Presentation Other Customer Loyalty 301

Retail TouchPoints

AUGUST 8, 2023

Beyond the perks of being first to market, however, they have already seen benefits from their presence — from improved brand awareness to deeper customer connections. Kylo Freeman, Founder of queer wellness brand For Them : “The most important thing for our brand is building customer intimacy.

Social Media 245

Social Media Customer Beauty and Health Consumer 245

Forrester eCommerce

SEPTEMBER 23, 2022

…and I’m not sad about it. The rise of large language models, and the tools built upon them like DALL-E mini, Stable Diffusion, and others, are being touted as the heralds of a new age of capabilities in AI tools and products. On a micro scale, they are already changing my day-to-day worklife in a […].

Presentation 195

Presentation Other Customer 195

Forrester eCommerce

JANUARY 28, 2019

The future of retail is already here: Alibaba’s New Retail is reshaping the retail landscape in China and beyond. JD.com, Tencent, and traditional retailers like Starbucks and Walmart are all jumping on the bandwagon.

Presentation 332

Presentation Retail Online Retail Customer Experience 332

ESW

OCTOBER 2, 2023

Retailers and brands with DTC ecommerce channels often look to international markets to grow customer bases and revenue. However, this presents a unique set of challenges, particularly when it comes to global customer service. And yet customer service plays a pivotal role in shaping the success of a retail business.

Payment Services 154

Payment Services Customer Payments Omnichannel 154

Retail TouchPoints

JUNE 14, 2022

One definition most can agree on, though, is that it’s a “virtual world,” and one that already is presenting tremendous opportunities for both brands and consumers. And just as the metaverse will change the way that we shop, communicate and socialize, it will also change how customer service is delivered. Here’s how….

Merchant Services 264

Merchant Services Customer Retail Presentation 264

Forrester eCommerce

JUNE 12, 2020

Forrester just finished a customer service exec roundtable discussion on how companies and customer service organizations are weathering the COVID-19 storm. The insight-rich conversation presented an open forum for these 22 execs to share their victories and challenges during this time.

Customer 251

Customer Presentation Blog Customer Experience 251

Retail TouchPoints

DECEMBER 30, 2021

However, by understanding how fraudsters target different age groups, merchants can tailor their fraud prevention programs to fit the risk profiles for their customer demographics. This approach can reduce fraud losses and improve the shopping experience for good customers. K eep bots out of your customers’ accounts and checkout.

Merchant Services 298

Merchant Services Customer Payment Services Social Media 298

Korona

NOVEMBER 17, 2023

Discover the ease of card-not-present transactions: Secure, convenient digital payments without presenting your card. Join us to learn more!

Presentation 52

Presentation Payment Services Retail Point of Sale 52

Groove

JUNE 1, 2022

How The eCommerce Customer Decision Making Process Works. The key to making data-driven decisions is to first understand how the customer decision making process works. With this fundamental knowledge, you will be able to cater to the needs of each customer segment. Think of the consumer packaged goods industry (i.e.,

Merchant Services 195

Merchant Services eCommerce Customer Customer Loyalty 195

Groove

APRIL 16, 2024

A user-friendly interface and plenty of customization options are two of the big reasons why Shopify has reached its current level of popularity. Depending on the plan you choose, Shopify offers a wide range of features and apps designed to help you build your eCommerce store and attract customers.

BigCommerce 364

BigCommerce Magento Multi-channel Shopify 364

Retail TouchPoints

DECEMBER 7, 2021

Both individual consumers and business buyers have become sophisticated about their online shopping expectations, and a good customer experience (CX) strategy is now table stakes in B2C and B2B ecommerce. Customer eXperience” is a complex mixture of tangible and intangible features that fit together like gears in a mechanism.

Arts 276

Arts Customer Shipping Costs Customer Experience 276

Forrester eCommerce

APRIL 20, 2022

Nielsen, the legacy television measurement giant, has provided media companies, agencies, and brands with household media consumption, advertising performance, and audience insights through its “people-powered” panels and metering technology. Advertisers use these insights to measure ad performance and develop their targeted audience strategy.

Presentation 195

Presentation Technology Customer 195

lateshipment

JANUARY 30, 2024

The post-purchase is an exciting phase for your customers, as it is the last station before they get to their destination called happiness from collecting their orders. WISMO requests alone make up approximately 50% of the overall customer inquiries. 5-Point Checklist To Reduce Post-Purchase Customer Inquiries 1.

Customer 130

Customer eCommerce Merchant Services Shipping 130

Retail TouchPoints

JULY 18, 2023

Not only are their product lines important, but their digital capabilities, which can be easily applied to additional merchandise, and their ability to analyze customer preferences and market more effectively, can be of significant value to a larger retailer. These types of synergies can be extremely valuable.

Customer 245

Customer Specialty Retailers Supplies Banking 245

Algopix

FEBRUARY 2, 2022

On December 8, 2021, during a live webinar , we dove into this and more, starting with the importance of catalog integrity as the foundation of any marketplace business, followed by how to present the most relevant items, at the most competitive prices. We can all determine why customers gravitate towards the Amazon marketplace.

Presentation 78

Presentation BigCommerce Webinar Information 78

Retail TouchPoints

APRIL 24, 2024

Driven by deep consumer insights, we’ve transformed Foot Locker’s in-store shopping journey with a reinvented retail concept tailored to meet our customers’ dynamic preferences,” said Frank Bracken, EVP and Chief Commercial Officer at Foot Locker in a statement provided to Retail TouchPoints.

Omnichannel 235

Omnichannel Accessories Presentation Consumer 235

Kissmetrics

NOVEMBER 5, 2020

Creating a customer journey map is enough to make even the best marketer freeze in their tracks and realize how little they really know about their prospects. Starting Fresh: The Basics of the Customer Journey Map. Now that you have the basics let’s look at an example of a customer journey. A Customer Journey Map Example

Customer 349

Customer Social Media Comparison Shopping Information 349