Retail TouchPoints

NOVEMBER 3, 2021

To offer simple product recommendations — such as “customers who bought this item also bought this” — is simply not going to cut it anymore. Customer expectations are at an all-time high, and if you are unable to deliver in line with the expectation, chances are likely someone else will. Getting Closer to Your Customers.

Recommendation 147

Recommendation Customer Retail Social Media 147

Forrester eCommerce

MARCH 10, 2023

In this blog, we give some recommendations to consider after reading […] This document mirrors the global 2022 Application Development Benchmarks so that European tech execs can read both in conjunction and get an even better picture of application development costs and practices around the world.

Recommendation 195

Recommendation Document Blog Customer 195

Forrester eCommerce

MARCH 6, 2023

Forrester recently published Top Recommendations For Your Security Program, 2023 for CISOs and other senior cybersecurity and technology leaders. In 2023, our recommendations fall into three major strategic themes for security […]

Recommendation 195

Recommendation Technology Other Management 195

Retail TouchPoints

MARCH 16, 2022

Macy’s has launched its digitally focused Own Your Style platform as part of its strategy of providing customers with omnichannel experiences that connect Macys.com, the Macy’s app, social media and brick-and-mortar stores. Style is unique to the individual,” said Lennox in a statement. “We Macy’s Hires Target Private Label Pro.

Recommendation 273

Recommendation Social Media Demo Omnichannel 273

Forrester eCommerce

DECEMBER 11, 2023

The Potential Of Generative AI For Customer Journey Mapping, Analytics, And Orchestration Generative AI’s transformative impact on journey mapping, journey analytics, and journey orchestration has only just begun. It has the […]

Customer 246

Customer Recommendation 246

Retail TouchPoints

MAY 7, 2021

Workwear brand Dickies has partnered with 3DLOOK to offer its customers in China a personalized fitting experience on the Tmall Global marketplace. The pilot program will leverage 3DLOOK’s AI-enabled technology to help provide accurate size and fit recommendations for Dickies apparel.

Recommendation 278

Recommendation Apparel Technology Consumer 278

Retail TouchPoints

JANUARY 9, 2024

For 15 years he worked as a business and trade consultant for PwC , helping multinational corporations navigate the intricacies of customs, international trade and the global supply chain. Crowdsourcing delivery can help retailers to increase their efficiency, manage expenses and improve their customer satisfaction levels.

Supplies 235

Supplies Shipping Costs Small Business Retail Recommendation 235

Forrester eCommerce

APRIL 12, 2023

Find recommendations for how to best prioritize journeys and discover our Customer Journey Prioritization Tool for doing the prioritization work.

Customer 195

Customer Recommendation Customer Experience Management 195

Retail TouchPoints

FEBRUARY 7, 2022

Workwear brand Dickies has experienced a 94% increase in conversions since it launched size and fit recommendations on Tmall in China in partnership with 3DLOOK. Dickies rolled out the tool in May 2021 to help address one of its customers’ biggest points of friction: 50% of all support questions were related to size.

Recommendation 252

Recommendation Improvements Customer Consumer 252

Retail TouchPoints

SEPTEMBER 14, 2023

With over 3,000 customizable SKUs available at all times, my company Eyebuydirect balances an abundance of options for customers by integrating UX (user experience) strategies that make shopping decisions feel swift and seamless. Know your customer. It’s what helps a brand truly understand its customers and foster loyalty.

Customer 250

Customer Social Media Recommendation Presentation 250

Omnisend

MARCH 16, 2021

Have you ever received a product recommendation that just didn’t make sense? In ecommerce, you always want the message you send to be relevant to your customer. 4 Benefits of Personalized Product Recommendations for Ecommerce. Product recommendations are products that appear onsite, in emails, or in other marketing messages.

Recommendation 158

Recommendation Accessories eCommerce Shipping Costs 158

Retail TouchPoints

APRIL 7, 2021

Online discount apparel retailer MandM Direct , which had previously relied on standard rules-based recommendations to guide website visitors through the shopper journey, has generated impressive improvements in multiple KPIs with real-time, personalized recommendations.

Recommendation 152

Recommendation Apparel eCommerce Improvements 152

Retail TouchPoints

OCTOBER 31, 2023

This transition from remote work to returning to the office brings new opportunities for luxury retailers as their customers now begin revisiting their wardrobe choices. Retailers’ first move should be to assess current trends, and how well they align to office culture, so they can be used to drive recommendations.

Customer 269

Customer Retail Recommendation Fashion 269

Groove

AUGUST 13, 2020

In this blog, we're exploring 5 strategies to help you create a positive eCommerce customer experience. eCommerce Customer Experience: Tips & Strategies. Establish and build relationships with your customers and increase customer satisfaction by implementing these 5 tips: Display a unique value proposition.

Customer Experience 326

Customer Experience Customer eCommerce Social Media 326

Groove

JANUARY 19, 2022

Improving customer experience is a focal point for many online businesses. As the demand for frictionless shopping increases and consumer shopping habits constantly change, merchants must optimize their stores to accommodate shoppers at each stage of the eCommerce customer journey. What Is The eCommerce Customer Journey?

eCommerce 370

eCommerce Merchant Services Customer Payment Services 370

Optimizely

JUNE 20, 2019

Customers are fickle. One way you can do that is with personalized product recommendation campaigns. Based on the data and analytics you are collecting on your customers’ previous interactions with your brand, you can suggest the types of products they’re most likely to enjoy via email, ads, and more.

Recommendation 150

Recommendation X-cart Shopping Carts B2C 150

Groove

AUGUST 27, 2020

Managing customer turnover and increasing lifetime value are two of the most common initiatives our marketing team is given when working with an organization to grow revenue. Best Customer Loyalty Programs: Smile.io. BigCommerce reports that it costs 5x less to retain an existing customer than it does to gain a new one.

Customer Loyalty 370

Customer Loyalty Customer BigCommerce PPC 370

Retail TouchPoints

AUGUST 9, 2023

Financial services and POS solution Square has launched a new consumer-facing app that lets customers search, discover and book appointments with beauty and personal care professionals. We believe Square Go is an important step in helping sellers make more sales by offering seller discovery and exceptional customer experiences.”

Books 203

Books Merchant Services Payment Services Customer 203

Retail TouchPoints

JANUARY 17, 2023

And in consumer-facing businesses, a brand’s best customer may suddenly ghost them, disappearing without another word — or another purchase. When a Good Customer Relationship Goes Bad. In recent years, a customer-centric revolution has led brands to recognize the importance of understanding their best customers.

Customer 316

Customer Customer Data Other Marketing 316

Forrester eCommerce

FEBRUARY 2, 2023

or “how do I get more customers to share data with me?” It’s a valid question and a totally understandable one – a common recommendation (including from Forrester) to contend with the loss of third-party […] In the era of data deprecation, many B2C marketing clients are asking me “how can I get more first-party data?”

Customer Data 195

Customer Data B2C Customer Recommendation 195

Retail TouchPoints

JUNE 18, 2020

Magento has integrated the Product Recommendations feature for Magento Commerce with its content creation tool, Page Builder. Retailers can now use the platform to drag and drop recommendation units to any position within e-Commerce store content that has been created with Page Builder.

Magento 149

Magento Recommendation eCommerce Improvements 149

Omnisend

DECEMBER 7, 2020

Customers appreciate personalized, relevant offers and are 2.6x more likely to buy the items that are recommended based on their purchase history – it’s a fact. From now on, you can add purchase-history based Personalized Recommendations in your automated emails and drive more repeat sales from your existing customers.

Recommendation 144

Recommendation Demo Shipping Blog 144

Forrester eCommerce

MARCH 25, 2019

Today we released our 2019 Security & Risk Recommendations report. We collected contributions from our colleagues across the Forrester Security & Risk team to identify the most important actions security leaders should take in 2019. Turns out, things are getting better for S&R pros, but challenges still remain.

Recommendation 318

Recommendation Information Customer 318

UpSellIt

NOVEMBER 16, 2022

Product recommendations are the new standard in ecommerce with the market size projected to reach $12 billion by 2025. Consumers expect recommendations, and their ability to boost KPIs plays a huge factor in their growing popularity. Take a look at theses six variations so your brand can strategize with confidence.

Recommendation 78

Recommendation Shipping Costs Customer Loyalty Consumer 78

lateshipment

FEBRUARY 6, 2024

The success of an e-commerce business depends on a lot of factors — venturing into new markets, net profits made during a quarter, rapport shared with customers and the general public, offering quality products and services, etc. Both CLV and CLTV are common acronyms for Customer Lifetime Value and are interchangeably used.

eCommerce 130

eCommerce Customer Customer Retention Merchant Services 130

lateshipment

APRIL 9, 2024

If you’re an e-commerce merchant who wants their business to become successful, you need to become the customers’ favorite (offer them a great experience, stay ahead of the competition, improve profit margins, and whatnot). Such issues can deter customers from completing their purchases and lead to abandoned carts.

eCommerce 130

eCommerce Merchant Services Shipping Costs Customer 130

Forrester eCommerce

SEPTEMBER 9, 2022

Learn where to expand investment, where to hold back, and where to get creative with your product management strategy in 2023.

Recommendation 195

Recommendation Management Customer 195

Groove

NOVEMBER 12, 2020

A customer's first impression — better yet, first experience — with a brand often makes or breaks their purchasing decision. Make a great first impression and create a positive experience for your customers by catering to their unique needs. How To Improve Customer Experience: 5 Tips. Understand who your customers are.

Customer Experience 356

Customer Experience Improvements Customer Social Media 356

Groove

AUGUST 11, 2020

When it comes to eCommerce, a paid search strategy is a great way to reach customers who are actively searching for products like yours. Reach high-intent customers by narrowing your potential audience to reach the people who are most like your core customer base. Paid Search Strategy: 4 Tips. Conduct A Competitive Audit.

Customer 368

Customer PPC Shopping Carts Recommendation 368

Retail TouchPoints

SEPTEMBER 19, 2023

Customer experience (CX) optimization is a necessity for ecommerce retailers and other online businesses that want to convert visitors, drive sales and cultivate customer loyalty. A recent ecommerce search report by a leading customer experience platform provider tested sites and surveyed both customers and ecommerce professionals.

Customer Experience 242

Customer Experience Customer eCommerce Customer Loyalty 242

Retail TouchPoints

OCTOBER 1, 2021

TD Bank projects that inflation will rise in the coming months, and the more inventory you have bought and paid for, the less you and your customers will be impacted by future price hikes. The most important aspect, from an inflationary standpoint, is inventory management for the customers now,” said Nemia. What does the consumer want?”

Banking 180

Banking Shipping Costs Recommendation Customer 180

Retail TouchPoints

MARCH 13, 2023

Increasing AOV While Building Customer Confidence Puma has been working with Stylitics for almost three years now with the primary aim of increasing basket sizes. We can treat every customer differently because we know so much about them. What if every customer had a curated homepage?

Customer 241

Customer Recommendation Books eCommerce 241

Retail TouchPoints

AUGUST 15, 2022

New research from PwC has found that three in 10 customers are more likely to try a new brand — and that number is even higher among younger consumers. But winning (and keeping) customers’ loyalty is no longer confined to programs and points. Despite their investments, there are a few gaps and opportunities for improvement.

Customer Loyalty 195

Customer Loyalty Customer Retail Shipping Costs 195

Retail TouchPoints

NOVEMBER 2, 2022

Discount Tire worked with retail experience agency ChangeUp to ideate and execute this new store concept, which gives customers a racetrack pit-crew style experience that puts them in the driver’s seat of the shopping journey. “We Customers remain in their vehicles for appointments, which tend to last 15 minutes or less.

Automotive 240

Automotive Customer Mobile Recommendation 240

Retail TouchPoints

NOVEMBER 30, 2021

Commercial email open and click rates are on the decline, SMS/text marketing is simply offensive to customers, display ads are outright ignored, and impending privacy legislation and removal of third-party cookies will make retargeting nearly impossible. when the customer is actually shopping a given store).

Social Media 215

Social Media Marketing Customer Recommendation 215