Retail TouchPoints

APRIL 10, 2023

In addition to the reported plans to harness LLM, Alibaba also is leveraging AI to power its content generation. Alibaba’s research institute, DAMO Academy, has developed a number of generative AI models that developers can customize for their use in content creation, ranging from image generation to video production.

Social Media 297

Social Media Events Technology Retail 297

Retail TouchPoints

APRIL 12, 2023

The new fee is in addition to the existing charges already incurred by customers who use UPS stores, which cover the cost of the delivery driver needed to pick up the items. Retailers are developing numerous strategies to help them manage returns without inconveniencing their customers.

Supplies 264

Supplies eCommerce Retail Management 264

Retail TouchPoints

SEPTEMBER 2, 2022

1, 2022 launch of its Temu site, according to CNBC and other media reports. Founded in 2015 , Pinduoduo has focused on lower-income customers and the agricultural sector. Pinduoduo has made its most aggressive move yet into non-Chinese markets with the Sept. Temu’s site shows average shipping times to most of the U.S.

Shipping Costs 311

Shipping Costs eCommerce Jewelry Shopify 311

Retail TouchPoints

JULY 10, 2023

Bed Bath & Beyond has reportedly ceased its efforts to find an acceptable buyer for BuyBuy Baby ’s store footprint and will instead seek court approval for a more limited sale of the baby retailer’s IP assets, according to multiple media reports. million bid for assets including the brand name, sales data, websites and mobile apps.

Operations 273

Operations Mobile Retail Other 273

Retail TouchPoints

FEBRUARY 16, 2024

With the sector continuing to experience accelerated growth, major retailers are looking for ways to maintain and build trust while dramatically improving customer experience and orchestrating cohesive customer journeys. AI-driven solutions offer businesses a powerful way to personalize customer experiences.

Customer Experience 313

Customer Experience Payment Services Improvements Customer 313

Retail TouchPoints

AUGUST 29, 2022

Amazon is planning to shutter its home-grown urgent and primary care offering, Amazon Care, following the July acquisition of the more advanced One Medical primary care business, multiple sources report. Amazon Care will end operations after Dec. 31, 2022, but the company isn’t abandoning its larger goal to disrupt the healthcare industry.

Operations 312

Operations Technology Customer Marketing 312

Kissmetrics

AUGUST 9, 2021

It can show you where to focus your ad spend, what types of customers are most profitable, and so much more. Google Data Studio is an online data visualization tool that helps users convert data into informative reports and interactive dashboards. Choose a Google Data Studio Report Template. Data is the backbone of marketing.

Download 293

Download Marketing Recommendation Other 293

Forrester eCommerce

DECEMBER 7, 2022

I’m pleased to share that on November 1, 2022, I joined Forrester’s Customer Experience (CX) team reporting to Rick Parrish. Now, this doesn’t mean that […].

Customer Experience 195

Customer Experience Customer Improvements 195

Retail TouchPoints

MARCH 6, 2024

According to a report released in December by the National Retail Federation and Appriss Retail, for every $1 billion in sales, the average retailer incurs $145 million in merchandise returns. This approach — where customers are refunded without being required to return an unwanted item — has its place, but it’s not a blanket solution.

Customer Experience 289

Customer Experience Shipping Costs eCommerce Improvements 289

Retail TouchPoints

OCTOBER 17, 2023

Phone-based customer service, or voice, is well established as the most commonly used and the most tightly managed customer service channel. It may be exactly what contact centers need to not just move on from deflection, but have the confidence to once again encourage customers to call. And yes, customers are noticing.

Customer 278

Customer Multi-channel Channel Customer Experience 278

Forrester eCommerce

FEBRUARY 10, 2020

In the three years since publishing our first report on the customer success discipline’s relationship to customer experience management, I’ve had many conversations with Forrester clients about bringing customer success management into a business. where should the program report) to […].

Customer 463

Customer Customer Experience Management B2B 463

Omniconvert

JULY 14, 2021

Discover the recent evolution of Customer Retention and understand the hype around the topic as we analyze the charts in our eCommerce Benchmark Report. The post Customer Retention under the microscope – the eCommerce Benchmark Report edition appeared first on Omniconvert Ecommerce Growth Blog.

Customer Retention 148

Customer Retention eCommerce Customer Blog 148

Forrester eCommerce

FEBRUARY 21, 2023

For this research, we examined Forrester data on CISO reporting and organizational structures: CEO- and board-aligned; IT-aligned; and risk-aligned.

Other 195

Other Operations Customer 195

Retail TouchPoints

JUNE 28, 2023

Company research found that its customers are already buying these products elsewhere, and offering them at Dollar Tree could bring those dollars back. It was custom made. It’s a key item for us, the customer is loving it and now it’s working at $2.” The move follows its earlier effort to shift from a $1 to a $1.25

Food and Beverages 298

Food and Beverages Presentation Retail Customer 298

Retail TouchPoints

OCTOBER 18, 2022

That is why AEO recently unveiled its inaugural ESG report. Titled Building a Better World , the report was designed to spotlight more than two decades of internal and external work, and it highlights ESG achievements that span across Planet (Environment), People (Social) and Practices (Governance).

Consumer 278

Consumer Operations Improvements Retail 278

Retail TouchPoints

MARCH 22, 2023

Gamestop reported its first quarterly profit in two years for Q4 2022, which ended Jan. Rather than stand still, we pivoted last year to cut costs, optimize inventory and focus on enhancing the customer experience,” said Matt Furlong, CEO of Gamestop on a call with investors. “We The retailer reached net income of $48.2

Shipping Costs 276

Shipping Costs Games Operations Shipping 276

Forrester eCommerce

SEPTEMBER 25, 2023

Environmental, social, and governance (ESG) reporting is a required capability for organizations in the European Union and beyond, with most of them legally required to implement new regulations (starting in 2025 for the financial year of 2024) when the EU’s Corporate Sustainability Reporting Directive (CSRD) directive comes into law.

Management 228

Management Customer Data Customer 228

Forrester eCommerce

OCTOBER 1, 2021

Existing customers account for more than three-quarters of annual revenue for B2B organizations, Forrester data shows. Find insights to deepen and build on customer relationships in our Customer Engagement Planning Assumptions report for 2022.

Customer 369

Customer B2B Marketing 369

Omnisend

AUGUST 18, 2021

As a marketer, you’re probably well aware of the importance of a good customer retention strategy. We know that it’s easier, cheaper, and more profitable to keep an active base of loyal customers rather than constantly acquiring new ones. With this in mind, it makes sense that customer retention is high on the priority list.

Customer Retention 148

Customer Retention Customer eCommerce Customer Loyalty 148

Forrester eCommerce

JUNE 14, 2022

It's customer marketing’s job to track and report on value to the business. You might not have received a lot of guidance from leadership on this, especially if your organization isn’t mature in its approach to postsale engagement. Begin by understanding what matters to the company.

Customer 359

Customer Customer Loyalty Customer Experience B2B 359

Retail TouchPoints

SEPTEMBER 19, 2023

Customer experience (CX) optimization is a necessity for ecommerce retailers and other online businesses that want to convert visitors, drive sales and cultivate customer loyalty. A recent ecommerce search report by a leading customer experience platform provider tested sites and surveyed both customers and ecommerce professionals.

Customer Experience 287

Customer Experience Customer eCommerce Customer Loyalty 287

Retail TouchPoints

JUNE 28, 2023

Under Armour has named long-time Marriott executive Jim Dausch as its new Chief Customer Officer (CCO), effective July 24, 2023. Miles, who also will report directly to Linnartz, joined Under Armour in 2021. Browne, who began at Under Armour in 2016, will step down from the COO role this autumn to pursue other opportunities.

Multi-channel 279

Multi-channel Customer Supplies Apparel 279

Retail TouchPoints

JULY 5, 2022

warehouses according to multiple local media reports. This scaling back follows a disappointing Q1 2022, during which the ecommerce giant reported a $3.8 Mastercard’s May 2022 SpendingPulse report found that ecommerce grew 2.2% Amazon has delayed or canceled plans for at least 16 U.S. year-over-year. in-store growth.

eCommerce 305

eCommerce Fulfillment Operations Customer Experience 305

FastSpring

SEPTEMBER 26, 2023

Looking to leverage FastSpring’s subscription capabilities and want to try out reports for yourself? Today, FastSpring is excited to announce our new Trial Reporting Dashboard! What’s Inside the Trial Reporting Dashboard? Looking to try out the trial reporting dashboard with the premier merchant of record in the market?

Merchant Services 111

Merchant Services Demo Subscription Document 111

Forrester eCommerce

AUGUST 5, 2019

As a concept for initially understanding your customer experience, it can seem approachable enough, but for improving CX, the practice is dynamic and ever-evolving. Forrester experts in journey mapping have written over 50 reports, and counting, to help CX pros at any stage determine a path […].

Customer Experience 338

Customer Experience Improvements Customer 338

Retail TouchPoints

MARCH 31, 2023

The suit claims that Amazon is harming its customers by directing them to its “featured offer” and potentially hiding better deals. Additionally, the lawsuit alleges that Amazon uses its “Buy Box” to direct customers toward its own products and third-party items that use Amazon fulfillment services.

Fulfillment 312

Fulfillment Consumer eCommerce Customer 312

TalkingRetail

APRIL 18, 2024

A Nisa Local store, operated by LA Foods, in Islington has undertaken a modern refurbishment, reportedly leading to a significant boost in customer footfall.

Operations 59

Operations Retail Customer 59

Retail TouchPoints

JANUARY 10, 2024

adults report they are unaware of all the benefits available through their health plan. By partnering with a range of digital health companies, the service aims to make it easy for customers to check coverage availability, apply for programs and manage their condition.

Customer 289

Customer Subscription Management Improvements 289

Retail TouchPoints

SEPTEMBER 26, 2023

Drugstore chain Rite Aid is reportedly negotiating with creditors on a Chapter 11 plan that would include liquidating a hefty number of its 2,100 -store fleet, according to the Wall Street Journal.

Operations 264

Operations Retail Other Omnichannel 264

Retail TouchPoints

FEBRUARY 8, 2022

Peloton continues to deal with challenges including two unfortunate media portrayals and mid-2021 product recalls following reports of 70 injuries and one death. Additionally, Peloton will cut global positions across nearly all business operations to “streamline reporting structures and create clearer lines of accountability.”

Subscription 289

Subscription Operations Technology Improvements 289