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Power Up Your Customer Success And Customer Marketing Partnership

Forrester eCommerce

During my freshman year of college, I took a required seminar on Western civilization. Having only attended public school with traditional instruction formats, I was confused and then deeply concerned by sitting around a table with 12 classmates and the professor, discussing the classic books assigned.

Seminar 429
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Are Virtual Events The Right Move For You?

Forrester eCommerce

The COVID-19 virus has made canceling or delaying customer gatherings, seminars, conferences, and trade shows of any size essential. It’s a rough time to be planning or managing a large, in-person event. Digital alternatives don’t replicate the in-person experience, despite innovative technologies and approaches.

Events 394
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7 Easy Ways to Write Great Customer Service Emails

lateshipment

It’s normal that when you’re sending a lot of customer service emails to your clients, you might occasionally make a blunder like forgetting an attachment or addressing someone the wrong way. Here’s a checklist for you to ensure you’re writing great customer service emails and avoiding gaffes. Use the customer’s name.

Customer 246
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Event marketing: Complete guide and strategies for 2024

Omnisend

Reading Time: 11 minutes Do you believe that customer engagement relies on the appropriate use of technology? Building personal connections through one-on-one interactions is still an unparalleled opportunity to create memorable customer experiences. The reality is that the human touch should not be underestimated.

Events 88
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The VM & Display Show 2024, a crucial event for any industry focused on elevating their physical space.

365 Retail

This event is the cornerstone for any business that acknowledges the vital role of physical presence and ambience in attracting and retaining customers​. These offerings provide endless possibilities for enhancing both aesthetics and functionality, making physical spaces more attractive and engaging for customers​​​​.

Events 113
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The New Era of Digital Marketing: Important Trends for 2022

ChannelAdvisor

In our recent The New Era of Digital Marketing virtual seminar, we delved into two major themes driving e-commerce today; the emergence of retail media and the growth of social media. Ryan Rikki, Head of Agency at Google, joined our seminar to share how brand discovery is now digital-first and YouTube can be a crucial factor in that. .

Seminar 93
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Loyalty Programs and the Customer Lifecycle: How Sephora Succeeds By Incorporating Beauty Insider Into Every Email

Sailthru

The beauty retailer even incorporates its Beauty Insider rewards program into the entire customer lifecycle, from the welcome series for new customers all the way to winback messaging for lapsed shoppers. One way for retailers to strike while the iron is hot is to promote their loyalty programs, home to a brand’s best customers.

Seminar 78