Forrester eCommerce

AUGUST 19, 2020

The high-tech and telecommunications industries are under increased scrutiny for their impact on the environment. Organizations in every vertical must seriously consider their role in sustainability, as it has become an important criterion for customers. The good news is that […].

Telecommunications 306

Telecommunications Operations Technology Customer 306

Forrester eCommerce

MARCH 27, 2023

After finishing my master’s degree in commercial sciences, I started in the graduate program of the biggest Dutch telecommunication provider of the Netherlands. Tell Us About Yourself!

Telecommunications 195

Telecommunications Customer 195

Forrester eCommerce

JULY 8, 2021

This was the first time attendees could get a sense of the global state of and the major trends in the telecommunications and technology sectors in the previous 18 months. […]. Mobile World Congress 2021 (MWC21) took place between June 28 and July 1, 2021, after Mobile World Congress 2020 got canceled due to the pandemic.

Mobile 317

Mobile Telecommunications Technology Customer 317

Forrester eCommerce

JANUARY 24, 2019

My theme at PTC’19 this week was that telecommunications and colocation companies who maintain a focus on their traditional value propositions will be fully disrupted by 2025. Their infrastructure consumption is […].

Telecommunications 343

Telecommunications Customer 343

Forrester eCommerce

APRIL 1, 2019

Since the birth of cloud computing in early 2000, telecommunications companies have seen business growth thanks to these IT transformational partners. But as we head into the next 20 years of this digital transformation decade no one in the networking space should keep their focus purely on their networking business.

Telecommunications 360

Telecommunications Technology Customer 360

Forrester eCommerce

DECEMBER 8, 2020

Notably, both of the lucky winners, i.e. the consortium formed by Singapore Telecommunications (Singtel) and Grab Holding Inc. known for […].

Banking 300

Banking Telecommunications Marketing Retail 300

Forrester eCommerce

MAY 14, 2019

As new technologies mature, the distinction between technology, media and telecommunications industries blur. […]. In it, every new technology advancement brings new business models, new security and sociopolitical debates, brand new industries of disruptors, and even new job roles for man and machine.

Telecommunications 352

Telecommunications Technology Information Customer Experience 352

Forrester eCommerce

MAY 3, 2019

This is not the first time we’ve seen a telecommunications firm enter the banking space – it’s already been happening for years in Europe and Asia, with large telcos such as Orange and KDDI. On April 18th, T-Mobile officially launched its T-Mobile MONEY checking account, after a soft launch late last year.

Mobile 342

Mobile Telecommunications Games Banking 342

Forrester eCommerce

JANUARY 19, 2022

(Photo by Abhinav Sunil) As the key backbone provider for connectivity and network infrastructure, the telecommunications industry has been in a spotlight for sustainability. With the advent of 5G, what can we do to build our new networks to be as energy-efficient as possible?

Telecommunications 195

Telecommunications Technology Operations Customer 195

Digital Doughnut

MAY 8, 2023

Customer service and satisfaction is an important requirement in every industry, primarily telecommunications where the whole industry is striving for customer engagement. To ensure customer needs are served, several entities have entered the fray. These are MNO, MVNO, MVNE, and MVNA.

Telecommunications 52

Telecommunications Customer Mobile Technology 52

Retail TouchPoints

MARCH 15, 2024

After all, a digital shelf displays your products for the customer to browse, just like a shelf in a brick-and-mortar store would. While customers come to browse the physical shelf, your digital shelf goes to the customer. It may even improve customer experience by providing opportunities to buy items at a lower cost.

Telecommunications 264

Telecommunications eCommerce Platforms Games eCommerce 264

Retail TouchPoints

FEBRUARY 23, 2022

No matter how fast the modern payment ecosystem is developing, the pursuit of the best customer experience isn’t going anywhere. To answer customers’ demands, business leaders must find the balance between adapting services to consumers’ digitally-driven shopping behaviors and staying true to the company’s strategy.

Payment Services 360

Payment Services Cryptocurrencies Social Media Telecommunications 360

TalkingRetail

FEBRUARY 1, 2021

Post Office has agreed to sell its telecommunications business to Shell Energy Retail for an undisclosed sum. The telecommunications business supplies around 500,000 customers with home phone and broadband services and has been operated by the Post Office since 2007.

Telecommunications 119

Telecommunications Supplies Operations Customer 119

Retail TouchPoints

MARCH 2, 2021

Cardlytics runs banking rewards programs for financial institutions that are designed to allow marketers to identify new customers and increase loyalty from within banks’ online and mobile channels.

Banking 200

Banking Telecommunications Travel Books 200

Groove

JANUARY 19, 2021

They now service railcar companies across the United States and in Canada and have expanded on that to serve every facet of the industry - such as airports, telecommunications and oil and gas. Creating A Custom Product Configurator Using BigCommerce Stencil. The Problem. Pop-Up Fashion Shop Amid The Height of COVID-19.

Magento 341

Magento BigCommerce Telecommunications Supplies 341

365 Retail

DECEMBER 20, 2023

Many companies gauge their performance by evaluating new client acquisitions or expanding their customer base. The larger the number of customers, the more successful they consider themselves a business. What is customer retention? What is customer retention? Why is customer retention crucial for businesses?

Customer Retention 52

Customer Retention Customer Customer Loyalty Merchant Services 52

Retail TouchPoints

APRIL 29, 2021

With Enjoy, customers make an appointment with a retailer, and a trained expert shows up at their door with the store experience neatly packed up in a suitcase. Customers can view and try out products at their own pace, get help setting up and connecting devices and even get tutorials on how to use the products they’ve purchased.

Telecommunications 191

Telecommunications Consumer Electronics Electronics Technology 191

Retail TouchPoints

AUGUST 10, 2022

To avoid compromising customer data and privacy, retailers should make sure to incorporate cybersecurity safeguards as part of any decisions around procuring power management equipment, especially as ransomware has grown in prominence and impact. He can be reached at EdSpears@Eaton.com.

Small Business Retail 304

Small Business Retail Retail Telecommunications Events 304

Fabric

APRIL 9, 2024

In 1997, nearly complete with my Master of Telecommunications & Computing Management from what is now NYU (and what was then Brooklyn Polytechnic) I was offered the role of Chief Information Officer at Production Resource Group in New York. Then it was Rosetta Stone as CIO and SVP of Customer Success.

eCommerce 130

eCommerce eCommerce Platforms Telecommunications Shipping Costs 130

Fabric

APRIL 9, 2024

In 1997, nearly complete with my Master of Telecommunications & Computing Management from what is now NYU (and what was then Brooklyn Polytechnic) I was offered the role of Chief Information Officer at Production Resource Group in New York. Then it was Rosetta Stone as CIO and SVP of Customer Success. and demystifying replatforms.

eCommerce 130

eCommerce eCommerce Platforms Telecommunications Shipping Costs 130

365 Retail

FEBRUARY 23, 2024

Jijay Shen, General Manager, Europe, Alibaba.com Trading internationally is a key way to achieving growth, as it can significantly expand access to more customers and markets, diversity and spread business risk, and provide a platform for innovative ideas and new practices.

Beauty and Health 109

Beauty and Health Telecommunications B2B Hobbies 109

365 Retail

OCTOBER 1, 2022

One in three Brits would prefer to contact customer service via SMS or WhatsApp, new research shows, highlighting the need for businesses to employ a fully omnichannel presence. Laura Brown, head of demand generation at Esendex, comments: “We wanted to do a deep dive into the customer of today, post-pandemic.

Payment Services 74

Payment Services Customer Telecommunications Omnichannel 74

RetailDive

NOVEMBER 30, 2020

The rise in time and dollars spent online offers telecommunication brands the ability to reach, engage and drive customer sales with YouTube.

Telecommunications 112

Telecommunications Customer 112

Forrester Omnichannel

MARCH 22, 2017

Source: Forrester, "Make Omnichannel A Cornerstone Of Your Telecom Digital Transformation" Poor customer experiences remain the Achilles' heel of telcos' digital transformation efforts. We live in the age of the customer, and today's telco customer has expectations that far exceed the traditional standard of telco customer service.

Omnichannel 141

Omnichannel Telecommunications Multichannel Customer Experience 141

Retail TouchPoints

APRIL 1, 2021

Enter “buy now, pay later,” whose appeal is growing customer bases and revenue channels. Using BNPL, approved customers can defer payments at checkout — both online and in-store. BNPL providers pay the merchant in full, minus a service fee, while the customer pays the provider in agreed-upon installments. Buy Now Pay…What?

Merchant Services 278

Merchant Services Payment Services Online Retail Payments 278

365 Retail

JUNE 19, 2023

The UK’s largest telco retail space, the store presents a seamless integration of physical and digital experiences for consumers, laying a foundation for a novel retail strategy in the telecommunications industry. Lea noted the company’s ambition to become the most personal, customer-focused brand in the UK.

Technology 98

Technology Telecommunications Retail Games 98

GetElastic

APRIL 2, 2019

“While on the surface this might seem to be just a promotion, it highlights how T-Mobile can layer on additional services into a bundle that customers actually want,” said BTIG research analyst Walter Piecyk. Customers were drawn by the promise of simple, unlimited plans and then delighted by special offers. Accelerated time-to-market.

Telecommunications 167

Telecommunications Payment Services Omnichannel Customer Experience 167

FastSpring

DECEMBER 24, 2019

My role involves ensuring that the changes and features we put into place go smoothly so our customers can enjoy a world-class experience with our platform. We aim to make sure the changes we make enhance the customer’s experience. What’s cool is that this plan has become the norm for all major telecommunication companies.

Telecommunications 86

Telecommunications Travel eCommerce Platforms eCommerce 86

Dynamic Yield

JANUARY 21, 2021

Top European telecommunication company optimizes customer journeys and drives a 118% increase in revenue per user. The post 118% increase in ARPU appeared first on Dynamic Yield.

Telecommunications 69

Telecommunications Customer 69

Retail TouchPoints

DECEMBER 23, 2020

For example, some customers have moved to buy cheaper products overseas rather than from their local shops. Called the “low value consignment stock relief,” the threshold was intended to reduce the administrative burden in customs compliance. That’s because currently there is no VAT on imported goods valued under €22.

Payment Services 207

Payment Services Telecommunications Technology Supplies 207

Pivotree Blog

JUNE 14, 2022

Pivotree Secures Key Strategic Partnership with commercetools to Help Customers Embrace a Headless Commerce Future. commercetools is the leading product portfolio of highly customized experiences for next-generation B2C and B2B commerce. TORONTO, June 15, 2022 – Pivotree Inc.

B2C 52

B2C Customer B2B Telecommunications 52

365 Retail

SEPTEMBER 15, 2022

Linebarger has more than twenty-five years’ experience across telecommunications, finance and digital commerce. With its Composable Commerce solutions, Astound Commerce can further transform its clients’ digital propositions by implementing custom technology solutions to provide consumers with a unique brand experience.

Telecommunications 81

Telecommunications Omnichannel Technology Customer Experience 81

GetElastic

DECEMBER 20, 2021

Depending on your needs, we offer two commerce platforms, Elastic Path Commerce offers self-hosted headless commerce purpose-built for telecommunications, utilities, and regulated goods industries where brands require total control of your data, and infrastructure is paramount. See all our Pre-composed Solutions™ here. What is Elasticsearch?

Telecommunications 148

Telecommunications Multi-channel Recommendation eCommerce 148

Smile.io

NOVEMBER 3, 2021

While you’re busy working hard to acquire new customers, you’re bound to lose some existing customers along the way. Your churn rate is the metric that defines just how many customers you're losing over a period of time and can be calculated using a churn rate formula.

Customer 62

Customer Telecommunications Reference Definition 62

Omnisend

JUNE 4, 2021

Connecting with customers, generating conversations, and making sales are the foundations of a successful online business. The purpose of marketing is to reach the customer and generate an action or response. In 2020, Omnisend customers sent 378% more SMS messages than the previous year. Reading Time: 4 minutes.

Multi-channel 203

Multi-channel X-cart Telecommunications Channel 203

GetElastic

MAY 13, 2019

And as businesses continue to evolve what their customer experience (CX) strategy should look like, they often look towards the experts for those answers. Enter in Gartner Customer Experience & Technologies Summit (Gartner CX). The sessions within the tracks at Gartner CX Summit provide great firsthand insights.

Telecommunications 150

Telecommunications B2C Customer Experience B2B 150

Whisbi

APRIL 10, 2019

Whisbi’s AI-powered conversational sales platform for enterprises connects online customers with chatbots and omnichannel agents and it’s helping brands to boost online sales and improve customer experience. In fact, Whisbi clients have increased their online sales conversion rate tenfold and doubled their cross-selling.

Telecommunications 81

Telecommunications Management Automotive Travel 81