article thumbnail

Investing In Customer Success Delivers 107% ROI Within 3 Years

Forrester eCommerce

If your approach to helping customers succeed is spread across account management, customer service, training, sales, customer marketing, etc., you’ll get a great return by consolidating it.

Customer 217
article thumbnail

Announcing The First-Ever Evaluative Research On Cybersecurity Skills And Training Platforms: The Forrester Wave™: Cybersecurity Skills And Training Platforms, Q4 2023!

Forrester eCommerce

The emergence of CS&T platforms ushers in a new era of upskilling and training focused not on point-in-time test prep but on continual learning, where practitioners go up against the latest attacker techniques individually or as a team to test technical skills, refine documented processes, and improve communication.

Document 285
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

VR for Retail Training: How to Leverage the Tech to Land Stronger Outcomes

Retail TouchPoints

They’re likely also emphasizing continual training of new employees, as the retail industry can be quite fickle and turnover is often high. According to a PwC survey , employees who partake in VR training train 4X faster than those who train in a classroom, and are 275% more confident to apply skills learned after training.

article thumbnail

Gamified Training Boosts Brand’s Appliance Sales 26.2%

Retail TouchPoints

Appliance manufacturer Bosch Siemens Hausgeräte (BSH) has adopted a gamified training solution from Attensi that features competition-based true-to-life scenarios designed to help salespeople remember product features, understand shopper motivations and close the sale. Training Provides a ‘Safe Space’ to Learn and Fail.

article thumbnail

5 Ways AR and VR Are Transforming Retail Training

Retail TouchPoints

In today’s tight labor market, training has become more critical than ever. Nowhere is that truer than in the retail space, where it is particularly important to train your employees quickly and engage them effectively to create long-term organizational loyalty. Customer service training. Retail onboarding.

Retail 282
article thumbnail

Five Ways To Get Aboard Customer Success

Forrester eCommerce

If you’ve ever had the good fortune to travel on the Japanese bullet train or France’s TGV high-speed train, you know what an extraordinary experience it is: one defined by comfort, efficiency, and value — not just movement between two locations. Yet no one would have foreseen how train travel could reach this pinnacle in […]

Travel 349
article thumbnail

Luminate Capital Takes Controlling Stake in Frontline Worker Training Solution Axonify

Retail TouchPoints

Private equity firm Luminate Capital Partners has made a strategic growth investment in Axonify , a SaaS solution that offers remote training to frontline workers. Axonify currently serves more than 160 global enterprise customers in 150+ countries around the world, including Walmart , Levi’s and new client Dollar General.