Retail TouchPoints

JANUARY 24, 2024

Here we’ll take a look at these trending technologies and how they will shape B2B businesses’ ability to deliver a frictionless experience with their digitally native buyers. Additionally, maintaining ethical data usage and ensuring customer privacy will be vital in these AI deployments.

B2B 263

B2B eCommerce BigCommerce Omnichannel 263

Forrester eCommerce

JANUARY 24, 2024

Forrester analyzes trends in the various measures of inflation reported by the BLS and expects headline inflation to decrease in 2024.

Consumer 265

Consumer Customer 265

Retail TouchPoints

JANUARY 10, 2024

As we step into 2024, the retail industry is poised for a transformative year at brick-and-mortar locations, marked by innovative product trends that marry functionality with aesthetics. One standout material making waves in this trend is golden and brass architectural wire mesh. All the senses are present in the retail experience.

Retail 273

Retail Accessories Presentation Marketing 273

Retail TouchPoints

FEBRUARY 1, 2021

The landscape of commerce and delivering customer experience changed dramatically over the past year, as millions of shoppers found health, safety, social distance and remote work taking center stage in their daily lives. The customers of one of my clients, a retailer of hobbyist products, skew older and retired and did less shopping online.

Customer Experience 323

Customer Experience Customer Omnichannel Social Media 323

Optimizely

AUGUST 6, 2020

With so much focus on engagement metrics like clicks and opens, we often overlook the most important subject to measure — the customer. And, check out LoyaltyLion’s customer retention scoresheet to see just how well you’re engaging your customers. The post Point Line Trend on… Customer Relationship Health.

Customer 195

Customer Customer Retention Blog 195

Retail TouchPoints

JANUARY 12, 2024

For online retailers that want to stay relevant and competitive, it’s important to stay on top of the latest trends and strategies. The winning strategy of using both platforms at the same time has gained tremendous traction over the years, and this trend shows no signs of slowing down in 2024.

Social Media 320

Social Media Beauty and Health Multichannel eCommerce 320

Retail TouchPoints

NOVEMBER 6, 2023

On-Trend Styles: “Delivering on-trend fashion continues to be the cornerstone of our business and the focus of our strategy for the holiday season and through 2024,” Dres explained. store marked a “significant step towards offering our customers an exceptional omnichannel experience.”

Fashion 263

Fashion Omnichannel Operations Consumer 263

Forrester eCommerce

JUNE 8, 2018

What are the CX trends that will impact customer loyalty and help you build competitive advantage? Look at what China reveals about the future of customer experiences. Until only a few years ago, most CX pros would have scoffed at talks of China as an innovator. But this has changed at breathtaking speed.

Customer Experience 279

Customer Experience Customer Customer Loyalty 279

Retail TouchPoints

JUNE 29, 2023

If a customer walks into a store and sees the owner or sales staff dressed in baggy colorful pants, white lipstick, wild red hair, a red nose and colored shoes, they’ll quickly decide the person is a clown. That’s because customers judge within seconds of spotting you. Take a retail store, for example.

Clothing 277

Clothing Retail Fashion Improvements 277

Forrester eCommerce

FEBRUARY 11, 2020

Modern CRM must be used as a foundational technology for customer engagement in order to deliver experiences that keep your customers coming back for more. Here are our top 5 trends for CRM in 2020: Self-service for end-to-end customer journey support increases. More customers self-serve as the first point […].

Technology 397

Technology Customer 397

Groove

DECEMBER 23, 2020

To help, we've outlined four mobile eCommerce trends to watch and included considerations for a successful mobile strategy. Mobile eCommerce Trends To Look Out For. Integrating social marketing efforts with social selling will help to convert followers into customers. Offer Native Mobile eCommerce Checkouts. Identify the Goal.

Mobile eCommerce 370

Mobile eCommerce Mobile eCommerce Social Media 370

Digital Doughnut

SEPTEMBER 29, 2023

Explore the essential customer service marketing trends that can transform your strategy and boost customer loyalty. Create an impactful customer experience.

Customer 96

Customer Marketing Customer Loyalty Customer Experience 96

Forrester eCommerce

APRIL 1, 2021

Because CRM is at the heart of every business that wants to compete on customer experience. It enables companies to access 360-degree views of customers in real time to drive reliable, trusted, […]. For a 30 year old technology category, it is amazing to see the CRM industry continue to grow at a staggering rate.

Customer 482

Customer Customer Experience Technology Management 482

Forrester eCommerce

DECEMBER 5, 2023

We recap a few European retail sales trends over the last few years and in 2023.

Retail 228

Retail Customer 228

BigCommerce

SEPTEMBER 12, 2017

Effectively targeting a ready-to-buy audience requires solid data and statistics on your customers. Ecommerce trends by generation. Ecommerce trends by parental status. Ecommerce trends by gender. Ecommerce trends by city-size. Customer location at time of purchase. Online orders increase 8.9% 53% of U.S.

eCommerce 420

eCommerce Beauty and Health Social Media Customer 420

Retail TouchPoints

JANUARY 2, 2024

To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts ( 77% ) and loyalty program points ( 61% ), according to Retail TouchPoints research. The hope is that you are driving traffic, driving attachment and other purchases that then drive up the lifetime value of that customer.”

Consumer 309

Consumer Shipping Costs Customer Retention Information 309

Forrester eCommerce

DECEMBER 5, 2023

We recap a few European retail sales trends over the last few years and in 2023.

Retail 212

Retail Customer 212

Retail TouchPoints

NOVEMBER 3, 2021

Buzek, who has studied and quantified retail technology for decades, shared the top 10 contactless trends to watch for in the coming months and years. margin points when their customers’ journeys are not optimized, but when they are optimized, they can recover about 70% of that margin loss,” explained Buzek.

Payment Services 363

Payment Services Shipping Costs Electronics Fulfillment 363

Retail TouchPoints

JUNE 1, 2022

There are 10 Trends unfolding before us right now, very much worth watching. Our research shows 95% of shoppers actively use a retailer’s app for things like customized offers and content, checking inventory, pricing, wayfinding and list customization while shopping. Shoppers are returning to stores, again.

Retail 299

Retail Games Magazine Demo 299

Retail TouchPoints

SEPTEMBER 20, 2023

You might also raise the need for better and more innovative formats that improve customer service in the finicky luxe and affordable-luxury segments. In this way, the Q New York flagship “builds on Aston Martin’s longstanding commitment to luxury craft and the growing trend of personalization,” as the company says.

Retail 261

Retail Fashion Presentation Omnichannel 261

Optimizely

DECEMBER 5, 2019

While your very best customers — those that have bought twice or more from you in the past year — contribute only 1.2% The challenge, though, is that your connection with far too many of these best customers is fading. The post Point Line Trend on… Best Customers appeared first on Zaius. What’s a brand to do?

Customer 195

Customer Channel Improvements eCommerce 195

GetElastic

SEPTEMBER 15, 2021

With the disruption of COVID-19, new trends have emerged, and the eCommerce landscape is transforming. B2B companies are implementing new strategies to adapt to the changing consumer needs and take advantage of a growing online customer base, characterized by new loyalty programs, deep personalization options, and AI-based features.

B2B 146

B2B eCommerce Customer SEO 146

Retail TouchPoints

OCTOBER 24, 2023

What better place than a defunct mall to explore the future of retail and customer engagement? Culture and Community are Core to Success The idea of building community around a brand has firmly moved from “new trend” to “necessity,” particularly for brands targeting younger consumers or playing in ultra-competitive categories.

Food and Beverages 278

Food and Beverages Workshop Games Consumer 278

MakeWebBetter

NOVEMBER 1, 2023

Are you an eCommerce enthusiast wondering about the latest Magento eCommerce trends? Brace yourself, because I’m about to spill the beans on the hottest Magento eCommerce trends of 2024! From cutting-edge tech to customer-centric magic, this guide unveils [.]

Magento 138

Magento eCommerce Customer 138

Retail TouchPoints

OCTOBER 4, 2023

Flexibility and timeliness are absolutely key when it comes to responding to fast-moving buying trends, as retailers must balance longer-term buying choices with customers’ shorter-term impulse decisions. By personalizing the customer journey using composable commerce, they can now deliver a first-class digital purchasing experience.

Omnichannel 264

Omnichannel Merchant Services BigCommerce Payment Services 264

Retail TouchPoints

JANUARY 17, 2023

The ghosting trend doesn’t just happen in romantic relationships — in an increasingly digital world, ghosting can just as likely take place at work or with an online retailer. The recent trend of “quiet quitting” can be looked at as another form of ghosting, as employees slowly begin ignoring their job responsibilities.

Customer 321

Customer Customer Data Other Marketing 321

Kissmetrics

SEPTEMBER 3, 2021

Are you hoping to identify MarTech trends that can help your campaigns be more effective and run more smoothly? In this blog, we unpack the six biggest MarTech trends looming over the marketing industry and how you can use them to your advantage. By tracking online behaviors, marketers gain a deeper understanding of their customers.

Marketing 278

Marketing Leisure Reference Consumer 278

Retail TouchPoints

FEBRUARY 7, 2023

Here are five key trends for retailers to pay attention to as they strategize for the months and years ahead: Retail Media Networks (RMNs): One of the most important topics of the past 18 months, RMNs offer the opportunity for many grocers to expand their revenue by monetizing their data and scaling their on-site and off-site audience activation.

Retail 278

Retail POS Apparel Department Stores 278

Retail TouchPoints

FEBRUARY 9, 2022

Over the last couple of years, we’ve seen this rapid digital adoption spark a wave of design innovation as brands seek to meaningfully engage with customers in a remote world. Blurring boundaries: physical vs. digital. As the world opens up, many people are eager to return to in-store shopping. Nike’s AR-powered app via engadget.

eCommerce Design 306

eCommerce Design eCommerce Travel Mobile 306

Retail TouchPoints

OCTOBER 31, 2023

This transition from remote work to returning to the office brings new opportunities for luxury retailers as their customers now begin revisiting their wardrobe choices. Retailers’ first move should be to assess current trends, and how well they align to office culture, so they can be used to drive recommendations.

Customer 279

Customer Retail Recommendation Fashion 279

Salsify

DECEMBER 21, 2023

Consumer trend forecasting for 2024 promises a fun year filled with amazing opportunities for brands to connect with customers.

Consumer 156

Consumer Customer Omnichannel eCommerce 156

Forrester eCommerce

AUGUST 3, 2021

As analysts, part of our jobs is to try to decipher the broader trends impacting businesses. Needless to say the exercise is becoming more and more difficult and anything beyond 24 to 60 months looks very futuristic. That’s why I enjoy reading prospective books and especially publications of the National Intelligence Council.

Books 312

Books Customer 312