Key Trends In Customer Journey Mapping
Forrester eCommerce
JULY 4, 2023
The customer journey mapping (CJM) platform landscape is an eclectic, innovative market where vendors’ go-to-market strategies and focus vary.
Forrester eCommerce
JULY 4, 2023
The customer journey mapping (CJM) platform landscape is an eclectic, innovative market where vendors’ go-to-market strategies and focus vary.
Forrester eCommerce
FEBRUARY 28, 2024
Today, customer success platform vendors Totango and Catalyst announced their intention to merge. This is perhaps the start of an acquisition trend that Forrester predicted last year.
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Forrester eCommerce
FEBRUARY 27, 2024
Forrester’s B2B event trends survey is back and we invite you to participate! Everyone completing the survey will gain access to the latest market trends and crucial information on building an audience-centric, integrated event strategy within their organization.
Retail TouchPoints
DECEMBER 13, 2023
Retail TouchPoints asked experts across the store design, experience and technology realms to share the trends they believe will drive brick-and-mortar innovation. I think we all hope that coming into the next few years we’ll see more brands willing to inspire their customers and understand the inherent value in that.
Speaker: Jenn VandeZande, Head of Digital Engagement Strategy at SAP Customer Experience | Beth Scott, VP, Business Operations - Supply Chain | Nikki Grigsby, PHR, Chief Operations Officer at Syndigo | Levana Wang, Content Creator, Gen Z Expert
Furthermore, there's the growth of social commerce, evolution of omnichannel commerce, in-store transformation, and online/offline hybridization, all of which are becoming e-Commerce trends that will inevitably shape the 2022 innovation landscape. This webinar will include: What the next generation of e-Commerce customers are looking for.
Forrester eCommerce
FEBRUARY 21, 2024
In two new reports on healthcare trends, we explore how HCOs can weather the storm and overcome these challenges. Healthcare organizations (HCOs) are navigating turbulent waters as they confront long-standing industry challenges and broad economic currents. The convergence of these factors tests HCOs’ adaptability and resilience.
Forrester eCommerce
SEPTEMBER 7, 2023
In this blog, we analyze the recent trends in US retail and e-commerce sales and share our key takeaways that brands should know for the rest of 2023.
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To help you navigate the next 12 months, Pivotree has brought together several experts to share their predictions for 2022 across three critical areas of commerce: Supply Chain, eCommerce, and Customer Experience. We’ve compiled the predictions into a guide: Commerce Trends in 2022.
Speaker: Ashlee Aldridge - Reach Partners LLC | Bill Mirabito - Chameleon Collective | Ronak Shah - PSA Retail & CPG, Amazon Web Services | Wayne Teigen - Pivotree
What trends can online merchants expect after more than two years of exponential growth? Companies must expand on the trends that exploded during the pandemic if they want to see continued growth in their businesses while facing a recessionary economy.
Speaker: Jennifer Hileman - Director, Retail Data & Technology at Orium, and Zach Ettelman - Solutions Partner Team in North America at Talon.One
Elevate your retail game by unleashing the power of customer loyalty! The holidays are the perfect time to redefine and reimagine your retail strategy, as modern customers are being re-engaged through creative retention tactics. November 15, 2023 at 9:30am PST, 12:30pm EST, 5:30pm GMT
Speaker: Phil Irvine, VP & Director of Audience Intelligence
To accomplish this, organizations have traditionally leaned into historical customer and product data to predict how to engage with their current and future customers in a personalized manner. How to create an environment to stay ahead of key macro shopper trends to help inform evolutions with marketing strategy development.
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Get a thorough analysis of these trends, current customer behavior, and more in Shippo’s latest “2023 State of Shipping Report." Inflation, cost of shipping, and changes in consumer spending are some of the biggest challenges online merchants face today.
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