Retail TouchPoints

JANUARY 3, 2024

The company has appointed Morrisons executive Matt Kelleher as its first Chief Digital Officer and plans to double the number of workshops it hosts this year in partnership with Girls in Data , an organization that encourages girls to consider careers in technology.

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Retail TouchPoints

JANUARY 10, 2024

The new MyLowe’s Rewards program will offer do-it-yourself customers exclusive savings on items they need for their homes and allow them to earn rewards toward future purchases. We created this loyalty program with their home improvement needs in mind, just as we did with the MVP Pro Rewards program for our Pro customers.

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Retail TouchPoints

APRIL 19, 2024

Partnering with him is the perfect reflection of Lowe’s shared passion for assisting our customers, whether for their business or home.” These new partnerships provide an opportunity to build trust and credibility with a broader customer base through the athletes and sporting events that matter to them.”

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Forrester eCommerce

JUNE 25, 2019

On May 25, 2018, the day the GDPR went into effect, I happened to be in Canada doing an in-person workshop with a large financial services client. Many organizations — particularly in North America — think that the EU’s General Data Protection Regulation (GDPR) doesn’t apply to them. In a session about contact center trends, […].

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Retail TouchPoints

JANUARY 20, 2023

Building on its longstanding monthly kids’ workshops, the Build A Birthday parties will include DIY project kits for attendees to build wooden castles, race cars, custom wall shelves and other creations. Packages begin at $349 for 12 seats, with add-ons like food from Domino’s and Lowe’s party favors available.

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Retail TouchPoints

AUGUST 23, 2023

From moving checklists to DIY guides, product recommendations, design inspiration and even virtual workshops, the online hub helps bring Home Depot’s expertise directly to customers via their digital devices.

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Forrester eCommerce

OCTOBER 24, 2018

I’m getting more and more psyched about our first-ever Data Strategy & Insights 2018 Forum as I work on the sessions with my colleagues here at Forrester and with our external speakers. The topics are spot on for what organizations need from data and analytics today, and the sessions are going to be inspirational and […].

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Retail TouchPoints

MARCH 1, 2022

The DIY-U by Lowe’s programming features content for all skill levels, including both livestream and in-store workshops for children and adults. The retailer plans to add features that gamify the experience for participants, such as sharing virtual high fives and earning project completion badges.

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Retail TouchPoints

SEPTEMBER 15, 2023

the brand will be able to forge deeper connections with existing and new customers, ultimately driving new customer acquisition and setting a foundation for retention. Based on feedback from our loyal customers, Los Angeles is the ideal first location to establish our retail footprint in the U.S.,

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Retail TouchPoints

SEPTEMBER 22, 2023

Foot Locker will partner with local organizations, artists and community members to host ongoing events in-store as well as a rolling calendar of workshops, keynote speakers and more. The new location spans 9,695 square feet and celebrates the South Side community through exclusive community-centric programming.

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Retail TouchPoints

JANUARY 11, 2024

The Big Show also will host a half-day workshop on Tuesday, Jan. Limited to 120 executives, the workshop will feature speakers from Amazon , Macy’s, GoodwillFinds, Trove and the Ellen MacArthur Foundation, along with NRF VP for CSR and Sustainability Scot Case. 16 focused on creating a profitable and circular retail industry.

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Retail TouchPoints

JUNE 18, 2020

With monetary and collaborative support from Walgreens and AT&T , Sesame Street Workshop has debuted five videos and related assets for its Caring for Each Other initiative, which provides resources featuring familiar Sesame Street characters to help families cope emotionally with the global pandemic and support frontline workers.

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Retail TouchPoints

NOVEMBER 27, 2023

This year the program supports Sesame Workshop , EmbraceRace and Roots ConnectED. Baby and child gear retailer Munchkin , which already donates all the profits generated on Mondays to organizations supporting anti-racism and inclusive education via its Radiant Colors program, has extended its gifting time frame to include Giving Tuesday.

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Retail TouchPoints

JULY 20, 2023

The rebrand was initiated last year with the debut of a new logo and the name change, but the store redesigns are what will truly bring the brand’s new identity to life for customers. By refreshing our stores, we hope to empower and inspire our customers while keeping home at the forefront of all we do. over the next year.

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365 Retail

NOVEMBER 14, 2022

The subscription will be an annual service available to customers for just £39.50 each year and in return, you will receive £30 worth of workshops, 10% off every time they shop in-store and online*, upgraded to FREE unlimited next day delivery on orders over £25 (saving £5.95 every time) and free design files every month.

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Retail TouchPoints

JUNE 13, 2022

Footwear brand Timberland has stepped into the metaverse with the launch of its semiannual CONSTRUCT: 10061 design program within Fortnite, to engage customers in an updated product design process that blends physical and virtual experiences.

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Retail TouchPoints

SEPTEMBER 16, 2022

These benefits are being offered on top of existing rewards such as special product offers, exclusive access to events and workshops, and a complimentary coffee or tea at the IKEA restaurant. As part of its initiative to provide greater loyalty rewards, IKEA U.S. This latest push by IKEA U.S. in a statement. “At in a statement. “By

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Retail TouchPoints

NOVEMBER 14, 2023

Under Natura &Co’s ownership since 2017, The Body Shop redesigned its stores and enhanced the customer experience via its Changemaking Workshop. The retailer, which became a certified B Corp. in 2019, added makeup to its product refill program, designed to reduce plastic waste, in March 2023 after bringing the program to its U.S.

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Retail TouchPoints

DECEMBER 19, 2022

Tycoon users can earn “Bear Bucks” digital currency by building out their own tycoon and using the currency to unlock and bring to life collectible “furry friends” that can be customized in unique outfits and accessories.

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FastSpring

APRIL 17, 2024

SaaS.City is a series of topic-specific workshops structured to facilitate learning and networking on May 13th. Head over to the registration page to grab your ticket to get access to over 60 talks from world-class speakers, dedicated roundtable and networking opportunities, and a custom event app that will maximize your experience even more!

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Forrester eCommerce

MAY 30, 2022

On Wednesday May 18th, 2022, my colleagues Dan Bieler, Rikki Schmidle, Ash Mukherjee and I hosted a client workshop to listen, collaborate and share insight on sourcing and retaining the best tech talent. Tech leaders are facing a talent shortage.

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FastSpring

JANUARY 26, 2024

With years of experience at managing customer success (CS), Jake Dipple knows how important it is to foster collaboration between businesses and their customers. In this episode of Growth Stage, host and CMO of FastSpring David Vogelpohl interviews Jake about his thoughts on: What Customer Success is at a high level.

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Forrester eCommerce

SEPTEMBER 24, 2018

In a recent workshop with the marketing team of a large European brand, we discussed the importance for marketers to deliver their brand promise. About 45% of marketers now report to be in charge of the customer experience. Whether they officially own CX or simply orchestrate CX talent and resources does not matter.

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Kissmetrics

MARCH 22, 2018

Stitch Labs is a purpose-built inventory management software to help brands improve customer experience and scale efficiency. When we talk about the future of retail, industry news is abuzz with the idea of brands creating experiences for their customers. Instead, they often put all of their eggs in the new customer acquisition basket.

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Retail TouchPoints

JUNE 1, 2022

Williams said the store also will host local events to celebrate Brooklyn, such as guided walks around the neighborhood where customers can try out Pixel photography features. In the case of the Brooklyn store this will include an installation by Brooklyn-based artist Olalekan Jeyifous at the entrance.

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Retail TouchPoints

APRIL 6, 2023

As-is online joins our other services like Buy Back & Resell and the spare parts program that help our customers live a more sustainable life at home with a variety of ways to prolong the life of their furniture.” “This Earth Month marks an exciting time for Ikea U.S. in a statement. in a statement. . in a statement. “As-is

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Retail TouchPoints

JANUARY 11, 2022

Currently, Alice’s Table offers approximately 10 step-by-step workshop themes for public event guests to choose from each month, with new themes designed and introduced seasonally. The company also programs events for private and corporate clients. “Our

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Retail TouchPoints

SEPTEMBER 22, 2022

The neutral space also will allow these internal teams to work with external partners in a workshop environment that focuses on creation. The retailer recently partnered with ecommerce advertising platform Pacvue to align brands that advertise on its website with the appropriate ecommerce customers during the right times.

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Retail TouchPoints

JANUARY 25, 2022

The Celebrations Passport program currently has more than 1 million members, and 1-800-FLOWERS.com reports that it has been “instrumental in helping drive increased purchase frequency, retention and lifetime value of customers.”.

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Payment Services Workshop Shipping Costs Subscription 325

Forrester eCommerce

OCTOBER 10, 2018

Lori can help you get there – check out her workshop at […]. As my colleague Lori Wizdo expertly explains: It is the job of marketing to guide the buyer through the buying journey. Becoming a journey marketer is essential in this digital age.

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Forrester eCommerce

MAY 2, 2019

When Forrester’s UX analysts put together our 2019 Digital CX Trends report, two things stood out to me as especially positive changes: First, modern design practices — like workshops, iterative prototyping, and user research — now direct digital CX efforts.

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Retail TouchPoints

MARCH 27, 2024

With a secure learning foundation, the performance progress possible for employees directly translates to benefits for the business — increases in customer satisfaction ratings and sales as well as productivity and retention. This method is dangerous to the psyche of both the person learning and the customer.

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Retail TouchPoints

APRIL 22, 2024

Additionally, Anthropologie announced plans for its first-ever regenerative cotton capsule collection , which will reimagine existing customer favorites made with third-party certified regenerative cotton. Now, when customers buy a pair of E.L.V. Now, when customers buy a pair of E.L.V. It’s estimated that UK homes contain 1.6

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Retail TouchPoints

DECEMBER 4, 2023

Each CAMP Club will be themed to fit the location, featuring sensory, visual and experiential play within the following pillars: Creative Corner, which will provide guided arts and crafts workshops, slime-making lessons at CAMP’s Signature Schmutz Bar and other hands-on experiences; Learning Through Play , which will provide children with interactive (..)

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Forrester eCommerce

MARCH 19, 2018

I sat as a silent observer at an internal marketing workshop of a multi-billion-dollar consumer brand. They spoke for three hours about being customer-obsessed. They never spoke about the customer. As a profession, we’ve talked the talk about customer […]. WHAT DO EMOTIONS HAVE TO DO WITH BRANDING STRATEGY?

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Consumer Workshop Marketing Customer 247

GetElastic

FEBRUARY 18, 2022

Meet our customer success team! Each team member is a master of our two products, Elastic Path Commerce and Elastic Path Commerce Cloud, and work with our customers to guarantee they get expert guidance and support throughout onboarding, implementation and onward. I serve as a conduit between the customers and our internal team.

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Retail TouchPoints

DECEMBER 6, 2022

A number of events are already planned at the store this month, including: Wellbeing Wednesday — Holiday Mindset Workshop , Dec. Additionally, customers will have complimentary access to AthletaWell Guides, who are experts in women’s wellness that assist customers on their journeys to wellbeing. 12, 2022; and.

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