Retail TouchPoints

JUNE 5, 2025

Give Shoppers the Data They Need to Succeed Customers need to know grocers can help them live more sustainably, and they need to see it to believe it. Like so much of todays business world, the process starts with data. First, retailers will need to get their data management in order.

Consumer 162

Consumer Customer Retail Recommendation 162

Retail TouchPoints

OCTOBER 17, 2024

But by introducing generative AI to the equation, which factors in past customer data and purchase history, the technology would understand what the customer is specifically looking for, such as an all-natural sunscreen that is free from synthetic chemicals and additives. The user can filter by price, shade, brand, style, etc.

Retail 308

Retail Customer Data Social Media Technology 308

Retail TouchPoints

FEBRUARY 4, 2025

Retailers have access to massive amounts of data, much of which is unstructured ranging from product descriptions and images to customer reviews and in-store video feeds. However, this unstructured data often remains underutilized by current AI systems. Multimodal AI will unlock new insights and value.

eCommerce 302

eCommerce Retail Omnichannel Multi-channel 302

Retail TouchPoints

MARCH 3, 2025

That is why Cozy Earth has adopted more direct touch points with founder Tyler Howells and more data-driven marketing: to help consumers feel personally connected to the person behind the brand, according to Davis. However, doing so via more competitive and space-constrained touch points, like email or SMS, is a bit more challenging.

Customer 260

Customer Marketing Channel Customer Retention 260

Retail TouchPoints

JANUARY 9, 2025

In fact, rather than looking at lifetime value or customer acquisition cost (CAC) as standalone metrics, it is recommended to analyze the LTV:CAC ratio. Capitalizing on the Power of AI Marketers are bombarded with data every day. This allows for a truer picture of how profitable a customer really is.

Customer 289

Customer Marketing Social Media Customer Data 289

Retail TouchPoints

DECEMBER 12, 2024

The AI-powered solution can be used to create live 3D store maps as well as recommend tasks to increase associates efficiency, including restocking shelves, placing orders and improving compliance. Not only are they helping to provide real-time inventory data, but they now have more time to help with customers.

Recommendation 269

Recommendation Improvements Operations Management 269

Groove

DECEMBER 12, 2024

We generally recommend staying under 60 to 65 characters. We still recommend having a unique meta description for your item, even if you have detailed product descriptions. There are BigCommerce review apps that will automatically generate structured data for your product pages. It ought to include the store name as well.

BigCommerce 290

BigCommerce SEO Mobile Improvements 290

Retail TouchPoints

OCTOBER 18, 2024

Typically how this works is AI that analyzes massive amounts of data and signals an alarm if any unusual patterns are found, often indicating fraud. Putting Control in Consumers’ Hands with Digital IDs Speaking of crave, consumers also desire greater control over their data.

Consumer 305

Consumer Technology Payment Services Information 305

Retail TouchPoints

MARCH 26, 2025

Businesses striving to meet these expectations are turning to AI-powered knowledge graphs a cutting-edge tool that connects disparate data points to create a holistic understanding of customers. In todays data-driven world, businesses often struggle to make sense of fragmented customer information stored across multiple systems.

Customer 147

Customer Recommendation Customer Experience Travel 147

Retail TouchPoints

DECEMBER 17, 2024

Integrating Search Functionality and Inventory Visibility Survey data reveals that two-thirds of consumers say they will leave an ecommerce site and choose another retailer if the item they intended to purchase is out of stock. These capabilities prevent the inconvenience of scrolling through irrelevant or unavailable listings.

eCommerce 260

eCommerce Shipping Costs Supplies Fulfillment 260

Retail TouchPoints

JUNE 27, 2025

ML-powered algorithms analyze vast amounts of customer data to determine which products should be displayed, optimizing for relevance and conversion rates. By processing these inputs, ML models can make data-driven recommendations that improve both customer satisfaction and seller success.

Online Retail 162

Online Retail Payments Payment Services Retail 162

Retail TouchPoints

NOVEMBER 28, 2024

Omnichannel payment solutions allow customers to move effortlessly between mobile apps, websites and physical stores without duplicating data entry of accounts or personal information. By leveraging data analytics, AI and machine learning, retailers can tailor offerings based on consumer behavior and preferences.

Payment Services 298

Payment Services Payments Merchant Services Omnichannel 298

Retail TouchPoints

DECEMBER 16, 2024

How Puma is Working with Financiers, Suppliers to Create Real Change But how do you orchestrate action in your supply chain when you have no direct control over behavior, data sharing practices or operations? Establishing clear communication protocols, cross-departmental KPIs and accountability measures is essential.

Supplies 277

Supplies Fashion Management Operations 277

Retail TouchPoints

NOVEMBER 7, 2024

Storefront Pro offers end-to-end control, from discovery through weekly ad integration and personalized recommendations to seamless checkout with loyalty programs and even fulfillment and customer care,” said Alice Luong, Director, Ecommerce and Retail Media at Instacart in a statement. locations in August 2024.

Fulfillment 278

Fulfillment eCommerce Electronics Recommendation 278

Groove

NOVEMBER 17, 2024

If you’re still comparing SaaS vs. on-premises solutions, we highly recommend checking out our BigCommerce vs. Magento guide. BigCommerce might not be the right choice if your company requires access to stored credit card data or a heavily customized checkout process. Who Is Not a Good Fit for BigCommerce?

BigCommerce 350

BigCommerce Merchant Services Payment Services SEO 350

Retail TouchPoints

JANUARY 17, 2025

Using advanced technologies like AI-driven support and data analytics, retailers can create a more seamless, customer-friendly experience that leads to greater trust and long-term loyalty. And in many cases, customers purchase the wrong product due to unclear descriptions, poor recommendations or limited guidance.

Customer 162

Customer Customer Experience Recommendation Technology 162

Retail TouchPoints

JANUARY 15, 2025

When she was in early-stage conversations with retail partners (one of which was Ulta and then-CEO Mary Dillon), Ross asked for recommended business partners and settled on LA-based Beach House Group. Use Data to Drive Company and Industry Change When Pattern Beauty first launched in Ulta, the markets response was resoundingly positive.

Marketing 279

Marketing Operations Consumer Retail 279

Retail TouchPoints

JUNE 11, 2025

It is becoming common for consumers to prompt ChatGPT for recommendations. Our research shows that 47% of consumers are using AI-powered search tools, personalized recommendations and virtual assistants to gather info and shortlist options. Consumers trust AI recommendations but they also value transparency and ethical AI use.

Retail 182

Retail Recommendation Consumer Customer Loyalty 182

Wiser

NOVEMBER 19, 2024

In our previous post, we outlined how brands can leverage store-level sales data and incremental points of distribution to boost in-store sales. Now, we’re taking it a step further by exploring how Wiser’s tools empower brands to combine sales and execution data to further optimize sales and retail performance.

Improvements 78

Improvements POS Recommendation Mobile 78

Groove

OCTOBER 16, 2024

Our team recommended migrating this brand to a single BigCommerce instance using Multi-storefront (MSF). However, we quickly realized that conflicts between the native system and the needed custom code would cause data hygiene issues.

BigCommerce 358

BigCommerce Multi-channel eCommerce Platforms Document 358

Groove

DECEMBER 7, 2024

Increase Website Traffic In addition to having well-optimized eCommerce SEO strategies , we recommend that companies take advantage of content like blogs, downloadable eBooks, case studies, infographics, and white papers to drive website traffic. They will usually respond well to targeted display ads.

eCommerce 336

eCommerce Marketing Social Media White Paper 336

Retail TouchPoints

OCTOBER 24, 2024

To identify the right post-purchase offers for each customer, Rokt analyzes a range of data, including the customer’s purchase history with Macy’s as well as their purchase history with other companies in the Rokt network (which range from Uber and Ticketmaster to a whole host of other retailers).

Merchant Services 261

Merchant Services Shipping Costs Payment Services Payments 261

Retail TouchPoints

DECEMBER 26, 2024

AI and ML can help grocers comb through aggregate transaction data to create niche shopper segments all while maintaining individual consumer privacy. Then, the same technology recommends specific offers that are likely to resonate with each segment.

Technology 251

Technology Customer Experience Games POS 251

Retail TouchPoints

JUNE 24, 2025

The proprietary planning platform, which is slated to become publicly available this summer, uses AI trained on 75 years of wedding expertise along with real-time data and a deep understanding of wedding workflows. For vendors, we’re unlocking a trove of unprecedented first-party data and lead generation to amplify their pipeline.”

Recommendation 147

Recommendation Gifts Books Shopify 147

Retail TouchPoints

JANUARY 1, 2025

And while CX matters foremost, to enable the ever-growing focus on post-purchase, including AI-based experiences, superior architecture and data management is almost as critical as the functions themselves! A modern OMS provides real-time and accurate updates to customers regarding their orders.

Management 320

Management Shipping Costs Reference Retail 320

Retail TouchPoints

JUNE 23, 2025

They dynamically interpret a shopper’s intent, combine that understanding with up-to-date product data, and generate insightful answers and product recommendations in real time. What do you recommend?” These systems don’t just pick from a list of canned responses. And the results should delight the customer.

Retail 162

Retail Recommendation Operations Customer Experience 162

Retail TouchPoints

JUNE 20, 2025

By implementing this principle through methods like leveraging first-party data and adding engaging content such as interactive quizzes and gamified challenges, you can tailor experiences that resonate while gathering essential insights into customer preferences. What values do they prioritize?

Customer Retention 257

Customer Retention Customer Experience Consumer Recommendation 257

Retail TouchPoints

JANUARY 13, 2025

According to the latest data from the National Retail Federation (NRF), merchandise returns are projected to reach an astounding $890 billion in 2024, accounting for approximately 16.9% With the holiday season just concluded, the challenge of managing merchandise returns is a reality for many retailers.

BigCommerce 298

BigCommerce Retail B2C Channel 298

UpSellIt

DECEMBER 2, 2024

Website personalization increases the likelihood of conversions by offering relevant products, recommendations, or incentives at the right time. By offering tailored AI-driven product recommendations that helped shoppers meet the threshold, the brand saw a 33% increase in conversion rate and a 9% increase in new customers.

Shipping Costs 150

Shipping Costs Customer Recommendation eCommerce 150

Retail TouchPoints

NOVEMBER 26, 2024

Done right, it’s the beginning or continuation of a relationship…one that will not only result in more purchases over time but also recommendations, reviews and further support. For example, in today’s digital world, data is vital for customer relationships to flourish. After all, this is more than just a transaction.

Consumer 290

Consumer Channel Social Media Mobile 290

Retail TouchPoints

JULY 11, 2025

AI-powered personalization, secure data architecture, end-to-end integrations and iterative optimization are reshaping what’s possible in ecommerce and redefining what a great digital journey looks like. Strategy-Driven Design Starts with Data Too often, retail brands rush into a redesign or replatforming without a holistic strategy.

eCommerce 147

eCommerce Merchant Services Payment Services Retail 147

Retail TouchPoints

MARCH 10, 2025

I drew on some of my experiences as a retailer, focusing on loyalty and using customer data, Hawkins said in an interview with Retail TouchPoints. Tip 3: Unify your data and systems to create a cohesive and comprehensive innovation path Silos are a common challenge in retail.

Retail 200

Retail Technology Customer Loyalty Books 200

Retail TouchPoints

JULY 2, 2025

AI already has affected shopping habits for large numbers of consumers, and its ability to make hyper-personalized product recommendations — and also to find the best prices and deals — will continue to accelerate the technology’s use. shoppers trust AI recommendations — a remarkably high number for a relatively new set of technologies.

Gifts 165

Gifts Recommendation Consumer Supplies 165

Groove

NOVEMBER 9, 2024

In headless commerce , the front end—the part of the website that people see—is separate from the back end, which stores data for the site. What Is Headless Commerce? This allows for greater flexibility in design. Choose a front-end framework or BigCommerce headless CMS.

BigCommerce 319

BigCommerce Payment Services eCommerce Shopping Carts 319

Retail TouchPoints

OCTOBER 10, 2024

The latest is “Wallaby,” a retail-specific LLM trained with decades of Walmart data that the retailer can combine with other LLMs to create highly contextual responses tailored to the Walmart environment. The responses are trained to respond in natural language, in a tone aligning with Walmart’s core values. Walmart plans to launch the U.S.

Customer 279

Customer Technology Improvements Customer Experience 279

RETAIL MANAGEMENT SOFTWARE

JANUARY 8, 2025

Personalization can take many forms, from customized product recommendations to special offers based on past purchase behavior. How to Implement: Use customer data to send personalized emails or offers, such as birthday discounts or promotions, based on their purchase history.

Customer Retention 109

Customer Retention Customer Social Media Retail 109