Retail TouchPoints

MARCH 3, 2023

Nordstrom will shutter its six full-line department stores and seven Nordstrom Rack stores in Canada, along with its Canadian website , in a move that is expected to save the retailer $35 million in EBIT in fiscal 2023 compared to fiscal 2022.

Operations 282

Operations Department Stores eCommerce Supplies 282

RetailDive

MARCH 1, 2024

The e-commerce aggregator will eliminate hundreds of millions of dollars in debt, while the department store is evaluating its real estate assets.

eCommerce 106

eCommerce Department Stores 106

Retail TouchPoints

SEPTEMBER 4, 2020

Behavioral Personalization : In the post-COVID era the closure or inaccessibility of physical stores has led to an acceleration in the movement of sales towards e-Commerce. However, sales across all other verticals analyzed in the report, including fashion, food services and electronics stores, were severely negatively affected.

eCommerce 143

eCommerce Multi-channel Merchant Services Department Stores 143

RetailDive

AUGUST 19, 2021

The e-commerce giant has yet to conquer brick and mortar, but there may be a lot of opportunity to grab share using a model that has let itself go.

Department Stores 131

Department Stores eCommerce 131

Retail TouchPoints

NOVEMBER 22, 2022

Beloved New York City off-price department store Century 21 has partnered with logistics provider Fillogic ahead of its spring 2023 relaunch. The NYC-headquartered Fillogic will support the retailer through ecommerce and store-based fulfillment, reverse logistics and returns, forward-staging of inventory and final-mile delivery.

Fulfillment 260

Fulfillment eCommerce Department Stores Payment Services 260

BigCommerce

JULY 24, 2020

Picture the inside of a plush department store. Above you, sparkling full-gamut LED lights illuminating the scene. To your left,…

Department Stores 404

Department Stores eCommerce eCommerce Marketing Marketing 404

Retail Technology Review

APRIL 20, 2021

US department store Belk thrived as e-commerce orders surged during the pandemic by having ship-from-store order fulfilment facilities already in place across its 291 store locations with the help of parcel shipping software from Logistyx Technologies.

Department Stores 70

Department Stores Shipping Technology eCommerce 70

Retail TouchPoints

SEPTEMBER 3, 2020

Return rates at physical stores range from 8% to 10% , but rise to approximately 20% for e-Commerce, according to data from CBRE. Many are looking to understand how they can improve the economics of their e-Commerce supply chain in order to meet evolving customer needs without compromising margins.

Shipping Costs 332

Shipping Costs eCommerce Merchant Services Retail 332

RetailDive

NOVEMBER 19, 2021

With activist investors reportedly pushing the department store, Macy's CEO Jeff Gennette acknowledged how Wall Street values online-only retail.

eCommerce 127

eCommerce Department Stores Retail 127

RetailDive

APRIL 20, 2023

Katie Mullen, who arrived at the struggling department store over a year ago, previously led digital efforts at upscale retailer Neiman Marcus.

eCommerce 97

eCommerce Department Stores Customer Retail 97

ChannelAdvisor

NOVEMBER 3, 2022

In August 2022, ChannelAdvisor surveyed 1,000 shoppers in the US and 3,000 shoppers in the three biggest European e-commerce markets: the UK, Germany and France. Popularity of e-commerce categories can vary widely. Different e-commerce categories of products do not have the same popularity in the US compared to Europe.

eCommerce 52

eCommerce Social Media eCommerce Marketing Automotive 52

ChannelAdvisor

NOVEMBER 3, 2022

In August 2022, ChannelAdvisor surveyed 1,000 shoppers in the US and 3,000 shoppers in the three biggest European e-commerce markets: the UK, Germany and France. Popularity of e-commerce categories can vary widely. Different e-commerce categories of products do not have the same popularity in the US compared to Europe.

eCommerce 52

eCommerce Social Media eCommerce Marketing Automotive 52

RetailDive

SEPTEMBER 15, 2023

The e-commerce giant took over the New York City space previously occupied by the department store, while Belk plans a party in honor of its first location.

eCommerce 112

eCommerce Department Stores 112

RetailDive

OCTOBER 18, 2021

The department store's brick-and-mortar and online operations split up in March, and some investors want Macy's to follow suit.

eCommerce 106

eCommerce Department Stores Operations 106

Retail TouchPoints

MAY 4, 2021

Family-owned department store chain Boscov’s is upgrading its ecommerce ecosystem through an expanded partnership with unified commerce platform Kibo. Currently marking its 107th anniversary, Boscov’s operates 48 department stores in the Northeast and Mid-Atlantic.

Department Stores 263

Department Stores Mobile eCommerce Customer Experience 263

RetailDive

AUGUST 10, 2020

The e-commerce giant is eyeing mall properties for fulfillment centers, according to a Wall Street Journal report.

Department Stores 127

Department Stores eCommerce Fulfillment 127

Steve Dennis

AUGUST 16, 2017

Last week we had five major department stores report their quarterly earnings: Macy’s , Kohl’s , Nordstrom , Dillard’s and JCPenney. The sector has been in decline for two decades–and not because of Amazon or e-commerce. The main reason is that department stores failed to innovate.

Department Stores 84

Department Stores eCommerce Consumer Channel 84

Retail TouchPoints

OCTOBER 18, 2021

Activist investor Jana Partners has taken an undisclosed stake in Macy’s and is prodding the department store chain to separate its ecommerce business from its brick-and-mortar operations. In a presentation earlier this month, Jana Partners said a Macy’s ecommerce standalone could be worth as much as $14 billion.

eCommerce 214

eCommerce Department Stores Presentation Operations 214

Retail TouchPoints

MAY 20, 2022

A 45-year-old family-owned luxury business might not be the kind of company one expects to be at the cutting edge of digital commerce, but thanks to President Ken Natori, the company’s second-generation leader, Natori is just that. That’s not to say that the Natoris weren’t a bit nervous about making the move into ecommerce.

Omnichannel 238

Omnichannel Department Stores BigCommerce Fashion 238

RetailDive

SEPTEMBER 24, 2020

And they represent further erosion of the department store sector. The changes are "substantial," according to WWD, which first reported the news.

eCommerce 127

eCommerce Department Stores 127

Retail TouchPoints

OCTOBER 23, 2023

The company also develops private label brands for a range of retailers, including mass merchants, department stores, off-price retailers and chain stores in the U.S. Almost Famous also has been the exclusive licensee of Madden NYC apparel since its launch in 2022. “We For the 12 months ending Sept.

Apparel 203

Apparel Department Stores Fashion Channel 203

RetailDive

MARCH 1, 2023

Under a new CEO, the struggling department store also aims to expand e-commerce, modernize stores and right-size inventory while cutting costs.

eCommerce 102

eCommerce Department Stores 102

Retail TouchPoints

OCTOBER 26, 2021

In a strong signal that it will emphasize ecommerce to drive its rebound from a pandemic-forced bankruptcy, JCPenney has appointed Marc Rosen as its CEO, effective Nov. Prior to that, Rosen spent 14 years at Walmart in a variety of senior leadership functions, ultimately serving as SVP of Global Ecommerce. 2020 for $1.75

eCommerce 182

eCommerce Department Stores Apparel Operations 182

Retail TouchPoints

APRIL 6, 2022

The ecommerce surge generated by COVID-19 fueled a long-standing debate within the retail industry regarding the role of brick-and-mortar. Retailers today are searching for the perfect blend of brick-and-mortar retail and ecommerce synergies, yet this formula is different for every brand, location and customer.

eCommerce 297

eCommerce Arts Department Stores Shipping Costs 297

RetailDive

OCTOBER 8, 2021

Lululemon will expand the home fitness tech to nearly 200 stores, and Macy's is encouraged to follow department store Saks on a strange path.

eCommerce 109

eCommerce Department Stores 109

Steve Dennis

NOVEMBER 4, 2017

It’s been a long, slow slide for department stores. Just as that started to stabilize somewhat, Amazon and other e-commerce pure-plays began chipping away at the sector’s once dominant position in apparel, accessories and home products. And on and on. Major space rationalization/consolidation. Stay tuned.

Department Stores 89

Department Stores Accessories Apparel eCommerce 89

Steve Dennis

OCTOBER 9, 2023

Yet the department store industry in particular seems to be the poster child for doubling down on a losing hand. John Lewis, Britain’s leading department store chain, is saying goodbye to its leader as its turnaround has hit a wall.

Department Stores 78

Department Stores eCommerce Merchant Services Reference 78

Retail TouchPoints

DECEMBER 6, 2022

A year and a half after relaunching as a digital-only retailer, the country’s oldest department store, Lord & Taylor , is adding a retail media network to its online offering.

Retail 284

Retail Department Stores Accessories Travel 284

RetailDive

APRIL 6, 2021

E-commerce growth, today's excess retail space and department store declines could push that to as many as 150,000, analysts said.

eCommerce 144

eCommerce Department Stores Retail 144

Retail TouchPoints

DECEMBER 14, 2023

The study authors also reviewed nearly $850 billion in credit card transactions over a four -year period in order to explore the impact of physical stores on both emerging and established retailers in categories including apparel, big box specialty, cosmetics, department stores, discount department stores and home stores.

Department Stores 162

Department Stores Omnichannel Apparel Consumer 162

Kibo

OCTOBER 8, 2021

By now, most retailers understand that customer experience (CX) is a priority when it comes to ecommerce. As with any challenge, addressing order management’s role in delivering a leading online shopping experience presents some key opportunities for retailers who can quickly and reliably fulfill e-commerce sales.

eCommerce 62

eCommerce Fulfillment Omnichannel Department Stores 62

Steve Dennis

MARCH 11, 2018

department stores reported earnings recently, a certain level of ebullience took hold. And in the otherworldliness that is the stock market, Nordstrom — the only department store with a truly distinctive value proposition and objectively good results — traded down on its failure to live up to expectations. As most U.S.

Department Stores 89

Department Stores Improvements Apparel Fashion 89

Retail TouchPoints

FEBRUARY 22, 2022

Board of Directors announced that the company’s ecommerce operations will remain integrated within the larger business, not spun off into a separate company. . Activist investor Jana Partners took a stake in Macy’s in October 2021 and pushed the company to separate its ecommerce business from its brick-and-mortar operations.

Operations 272

Operations eCommerce Omnichannel Supplies 272

RetailDive

OCTOBER 26, 2021

Marc Rosen has more than 25 years of retail experience, mostly in e-commerce and that bane of department stores, direct-to-consumer sales.

eCommerce 108

eCommerce Department Stores Consumer Retail 108

RetailDive

MAY 3, 2022

Nadira Singh is taking the role at the HBC-owned brick-and-mortar company, recently separated from the department store's e-commerce operations.

eCommerce 92

eCommerce Department Stores Operations 92

GetElastic

AUGUST 2, 2017

Augmented reality is an ecommerce technology changing the way people buy online. E-commerce technology helps people choose products virtually We’ve seen how technologies are bringing to life strategies that help people choose products without experiencing them in person. Read the Virgin Media case study.

eCommerce Technology 121

eCommerce Technology eCommerce Technology eCommerce Platforms 121

Retail TouchPoints

MARCH 15, 2021

Known as the oldest department store in the U.S., Investment firm Saadia Group bought the Lord & Taylor store inventory, intellectual property and ecommerce assets for $12 million in October 2020 , but liquidation of all 38 Lord & Taylor stores and its website continued.

Department Stores 279

Department Stores Apparel Retail Fashion 279