Retail TouchPoints

APRIL 4, 2022

The department store retailer has updated its branding in stores and online in addition to offering an anniversary discount of 30% storewide and, for reward members, an additional $10 in bonus rewards for every $50 spent through April 12. JCPenney also is launching a cross-country “Shopping is Back!”

Travel 312

Travel Department Stores Omnichannel Games 312

Retail TouchPoints

SEPTEMBER 28, 2020

Ecommerce execution will lean more heavily on store-based fulfillment. Holiday hires will help retailers leverage their store-based omnichannel fulfillment capacity through buy online, pick up in-store (BOPIS), curbside pickup, home delivery and ship-from-store services. Relieving Pressure On Stores.

Fulfillment 306

Fulfillment Department Stores Shipping Costs eCommerce 306

Retail TouchPoints

FEBRUARY 23, 2021

Macy’s Q4 and full-year 2020 results show signs of a turnaround for the department store, hard hit, like many of its counterparts, by the COVID-19 pandemic. The increasing prominence of digital reflects the company’s “Polaris” omnichannel transformation strategy. Net income for the 13 weeks ended Jan.

Department Stores 211

Department Stores Apparel Jewelry Omnichannel 211

Kibo

MARCH 17, 2023

In response, leading companies are replacing their traditional fulfillment methods with flexible fulfillment strategies. This strategy typically requires a modern order management system that can manage complex inventory and omnichannel distribution models and has extensible fulfillment capabilities.

Fulfillment 62

Fulfillment Operations Shipping Costs Merchant Services 62

Kibo

OCTOBER 8, 2021

Retailers have come a long way in improving the customer experience for shoppers, focusing on personalization, omnichannel shopping experiences, and better overall customer relationship management. The importance of omnichannel fulfillment. Stores that don’t adapt to this consumer expectation risk falling behind those that do.

eCommerce 62

eCommerce Fulfillment Omnichannel Department Stores 62

Retail TouchPoints

JUNE 22, 2021

The department store retailer took a similar route by dividing Saks Fifth Avenue into distinct ecommerce and brick-and-mortar companies — a move that could become a trend among apparel and specialty retailers. This is the second such separation made by HBC in recent months. In fact, Saks may be ahead of the curve with its spinoffs.

Specialty Retailers 211

Specialty Retailers Other Apparel Department Stores 211

Retail TouchPoints

NOVEMBER 23, 2020

Companies with strong online and omnichannel offerings were once again rewarded for their efforts, while those that have fallen behind in these areas continued to struggle — though their catch-up ecommerce efforts are starting to pay off. Long-Term Investments in Omnichannel and Supply Chains Pay Dividends at Big Box Retailers.

Omnichannel 253

Omnichannel Department Stores eCommerce Fulfillment 253

Retail TouchPoints

NOVEMBER 8, 2022

Kohl’s CEO Michelle Gass will leave the department store retailer to take on the newly created position of President, LS&Co., Gass is leaving Kohl’s at a challenging time for the company and for department store retail overall. reporting to Levi Strauss & Co. President and CEO Chip Bergh. Beginning Jan.

Department Stores 233

Department Stores Omnichannel Operations Retail 233

Retail TouchPoints

FEBRUARY 22, 2023

During the pandemic, focus shifted to ways shopping malls were attempting to make shopping faster, easier and safer for consumers with curbside services offerings and other omnichannel capabilities. Traditionally, department stores (and in turn malls) haven’t focused on creating this type of deeper, more meaningful connection.

Omnichannel 306

Omnichannel Department Stores Consumer Banking 306

Retail TouchPoints

DECEMBER 16, 2020

Amazon recently announced that it is in talks with mall operators such as Simon Property Group to convert the vacant store space left by the closure of big department stores into warehouses and fulfillment centers. How does the move into the malls fit into the overall retail expansion strategy of Amazon?

Fulfillment 280

Fulfillment Department Stores Mobile Recommendation 280

Retail TouchPoints

NOVEMBER 6, 2023

Nordstrom’s holiday offerings span channels and stores and include: Stress-Free Services for Holiday Shoppers Nordstrom is appealing to consumers’ need for flexible fulfillment options by spotlighting its BOPIS and shipping options. Cardmembers in select markets will have access to free two-day shipping.

Gifts 254

Gifts Department Stores Shipping Events 254

Retail TouchPoints

JANUARY 20, 2022

In mid-2021 rumors also surfaced of plans for large-footprint department stores , although Amazon hasn’t formally announced anything along these lines. Amazon Style could be a first foray in the department store realm where the company could expand to other untouched categories at brick-and-mortar, such as homewares.

Clothing 263

Clothing Payment Services Apparel Department Stores 263

Retail TouchPoints

JANUARY 25, 2021

Retailers With an Omnichannel Lead Flexed it During Holiday 2020. While individual retailers are still reporting holiday-specific results, what’s available already has started to paint a picture: those with strong omnichannel infrastructures were primed to excel. I don’t think stores are unimportant.

Omnichannel 244

Omnichannel Shipping Costs Department Stores Fulfillment 244

Retail TouchPoints

JULY 1, 2021

As the department store sector aims to reinvent itself for retail’s digital age, iconic retailer Neiman Marcus Group (NMG) is investing rapidly in technologies that will elevate its integrated luxury retail strategy across all channels. So how does NMG see these digital investments leveling up its omnichannel game?

Omnichannel 264

Omnichannel Technology Channel Department Stores 264

Retail TouchPoints

JUNE 23, 2022

However, with the prevailing winds of retail moving in the direction of “channel integration,” “omnichannel,” “frictionless experiences,” (insert your favorite buzzword here), the broad consensus among retail experts is that ecommerce spinoffs are a terrible idea. The push toward omnichannel retail isn’t going away either.

eCommerce 289

eCommerce Omnichannel Channel Department Stores 289

Retail TouchPoints

MAY 27, 2021

It’s true that some of this marketplace momentum can be attributed to retailers looking to take a bite out of Amazon’s pie by launching their own “Everything Stores” (Walmart and Target in particular come to mind). Private labels offer the advantage of higher margins but come with the logistical burden of manufacturing and fulfillment.

Retail 280

Retail Fulfillment eCommerce Department Stores 280

Sailthru

MARCH 8, 2018

As the world’s largest retailer and online retailer go head to head in a battle of Goliath and Goliath, one thing is clear: Omnichannel has become the white whale for retailers. How can a brand master the omnichannel experience? Leader brands are lauded for making discovery effortless and sync local store inventories to checkout pages.

Omnichannel 60

Omnichannel Social Media Retail Shipping Costs 60

Retail TouchPoints

MAY 21, 2021

Large retailers like Target and Walmart continued to thrive in Q1 2021 on the back of their large store footprints and strong omnichannel presence. Best Buy hadn’t released its Q1 results as of publication time, but Anderson expected the retailer’s product mix, digital investments and omnichannel focus to pay off once more.

Electronics 288

Electronics Apparel Retail Supplies 288

Pivotree Blog

OCTOBER 10, 2023

Customer demand and fulfillment needs are growing beyond the ability of monolithic systems to accommodate. This allows us to embrace operational complexity while optimizing operational performance and improving omnichannel customer experiences.” The inability of yesterday’s systems to meet tomorrow’s demands is already showing.

Supplies 52

Supplies Order Fulfillment Omnichannel Fulfillment 52

Retail TouchPoints

MAY 29, 2020

Nordstrom, like many other department stores, had a much weaker quarter: overall sales fell 40% , with full-price locations dropping 36% and the off-price division declining 45%. The declines were attributed to store closures, though the retailer has reopened about 40%.

eCommerce 182

eCommerce Department Stores Retail Apparel 182

Retail TouchPoints

JULY 27, 2021

Rising ecommerce sales and the power of social networks empowered customers to discover new, cutting-edge brands, which meant many (especially millennials and Gen Z) spent less time in the beloved department stores that had long served as anchor tenants. Shopping Destinations Set Sights on an ‘Experiential’ Tenant Mix.

Events 279

Events Food and Beverages Beauty and Health Small Business Retail 279

Pivotree Blog

OCTOBER 10, 2023

While inventory and fulfillment continue to drive customer experiences and repeat business, supply chains have become more complex and less reliable.The sudden shift in demand for retailers was epic, and as a result, new industry leaders emerged. Today, supply chains continue to be the weak link in the retail and fulfillment chain.

Supplies 52

Supplies Fulfillment Omnichannel Department Stores 52

Retail TouchPoints

APRIL 12, 2022

You’ll still shop in physical stores, but the experience will be transformed : By 2032, 50% of the retail footprint will be dark stores, kiosk, pickup and small footprint (less than 4,000 square feet) as stores are reimagined to be efficient for digital fulfillment.

Home Furnishings 358

Home Furnishings Shipping Costs Apparel Clothing 358

Retail TouchPoints

OCTOBER 6, 2022

YOY growth this holiday season, whereas department stores will only see a 0.3% Focus on bringing people back to stores: In-store retail sales are expected to increase 7.9% It can be done in-store, it can be done by SMB retailers — but it does take some practice.”.

Shipping Costs 287

Shipping Costs Payment Services Merchant Services Payments 287

Steve Dennis

FEBRUARY 1, 2021

The Bay has long suffered from the woes of unremarkable department stores. While the details are scarce at this point, HBC suggests that through some sort of cooperative arrangement, Saks.com and Saks’ brick-and-mortar-only company will help each other on “omnichannel” service.

Multi-channel 174

Multi-channel eCommerce Books Department Stores 174

Retail TouchPoints

MARCH 11, 2021

While digital sales skyrocketed in 2020, the similarly large spike in store-based fulfillment showed that stores are still a vital part of the equation. They can serve as anything from staging grounds to fulfill orders from multiple retailers at a communal “curbside” to open areas where larger-scale events can take place.

Outdoor 308

Outdoor Fulfillment Events Department Stores 308

Retail TouchPoints

OCTOBER 21, 2020

As more consumers relied on ecommerce during lockdowns, many first-time users discovered its ease and convenience, making it more crucial for brick-and-mortar stores to differentiate their experiences. With store closures, brands and retailers have had to bolster their omnichannel strategies.

Sporting Goods 220

Sporting Goods Retail Omnichannel Consumer 220

Retail TouchPoints

JANUARY 28, 2021

Kupbens will partner with David Goubert, President and Chief Customer Officer of Neiman Marcus; Darcy Penick, President of Bergdorf Goodman; and Lana Todorovich, President and Chief Merchandising Officer of Neiman Marcus, to develop new digital products and capabilities that enhance store, online and omnichannel experiences at both brands.

Supplies 147

Supplies Customer Experience Technology Omnichannel 147

Retail TouchPoints

SEPTEMBER 3, 2020

However, apparel and department stores are elevated. Department stores are normally at 11% , but they are currently near 14%. Mantis looked at returns as a percentage of sales over the prior 60 days because “returns normally happen within a two-month window from purchase ,” he said.

Shipping Costs 334

Shipping Costs eCommerce Merchant Services Retail 334

ChannelAdvisor

APRIL 11, 2022

Simply provide a product feed, fulfill orders and ship to a facility in Sarasota, Florida, where they handle the international packaging, export documentation and shipping. . The Bay is the largest and oldest department store in Canada with a purpose of helping Canadians live their best style of life. Why Partner?

Beauty and Health 95

Beauty and Health eCommerce Electronics Jewelry 95

ChannelAdvisor

APRIL 11, 2022

Simply provide a product feed, fulfill orders and ship to a facility in Sarasota, Florida, where they handle the international packaging, export documentation and shipping. . The Bay is the largest and oldest department store in Canada with a purpose of helping Canadians live their best style of life. Why Partner?

Beauty and Health 94

Beauty and Health eCommerce Electronics Jewelry 94

PFS

JANUARY 22, 2020

Having flexibility when it comes to online order fulfilment will be essential not only to ensure consumer demand is met, but also to help brands remain profitable amongst further economic uncertainty. The demand for omnichannel fulfilment. Concern for sustainability.

eCommerce 52

eCommerce Beauty and Health Fulfillment Order Fulfillment 52

Ecommerce Platforms

MARCH 18, 2023

For instance, an ecommerce store owner can choose to manufacture products themselves, or they can work with dropshipping or print-on-demand manufacturers to handle production and fulfilment on their behalf. With ecommerce stores, you’re free to appeal to as many consumers as you like, all over the world.

eCommerce 104

eCommerce Shipping Costs Payment Services Small Business Retail 104

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 10, 2020

While Department stores are the ones to get the highest traffic during Valentine’s Day (36%), followed by discount stores and online shopping (32%), specialty stores are expected to grab 19% of shoppers, whereas local small stores stand at 15% followed by clothing stores and jewelry shops tied at par with 11% of intentions.

Jewelry 52

Jewelry eCommerce Platforms Point of Sale Gifts 52

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 10, 2020

While Department stores are the ones to get the highest traffic during Valentine’s Day (36%), followed by discount stores and online shopping (32%), specialty stores are expected to grab 19% of shoppers, whereas local small stores stand at 15% followed by clothing stores and jewelry shops tied at par with 11% of intentions.

Jewelry 52

Jewelry eCommerce Platforms Gifts Point of Sale 52

Steve Dennis

APRIL 17, 2017

The fact is that many stores with below average productivity are still quite profitable, particularly department stores, given their low rent factors. A given store’s productivity can be below average and decline yet still contribute to a retailer’s overall success, particularly online.

eCommerce 104

eCommerce Retail Department Stores Operations 104

Retail TouchPoints

JULY 16, 2020

A survey by MySizeID found that: 49% of shoppers are uncomfortable shopping in-store for apparel ; 33% of shoppers are uncomfortable shopping in-store for cosmetics ; and 18% of shoppers are uncomfortable shopping in-store for shoes. of consumers say they will feel most comfortable shopping at standalone specialty retail stores.

Retail 305

Retail Apparel Clothing Specialty Retailers 305