Steve Dennis

AUGUST 16, 2017

Last week we had five major department stores report their quarterly earnings: Macy’s , Kohl’s , Nordstrom , Dillard’s and JCPenney. Yet many observers seemed encouraged by the overall improvement in sales trend. The main reason is that department stores failed to innovate.

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Department Stores eCommerce Consumer Channel 84

Steve Dennis

JANUARY 4, 2018

Amidst reports that holiday spending was up nearly 4.9% , some optimism about the American moderate department store sector has started to creep back in. Tighter inventories, store closings and other expense reductions should lead to year-over-year profit improvements. It’s all a bit baffling.

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Department Stores Workshop Games Supplies 76

Steve Dennis

NOVEMBER 4, 2017

It’s been a long, slow slide for department stores. In addition, Sycamore looks to be picking at the carcass of Bon-Ton Stores and Lord & Taylor is selling its iconic Manhattan flagship to WeWork. For many, this unrelenting parade of bad news leads them to believe that department stores are toast.

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Department Stores Accessories Apparel eCommerce 89

Retail TouchPoints

MAY 5, 2023

Macy’s will expand its off-mall presence by opening additional Market by Macy’s and Bloomie’s shops — smaller versions of the Macy’s and Bloomingdale’s department stores, respectively — even as it shutters full-size stores. Today, roughly 99% of our mall base is profitable on a four-wall basis.”

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Department Stores Presentation Marketing Customer Experience 276

Retail TouchPoints

NOVEMBER 20, 2023

Apparel Retail and Department Stores Still Struggling Disappointing Q3 results at four Gap brands reflect the company’s challenges as well as those facing apparel retail in general. Traditional department stores have been struggling with new consumer shopping patterns, and Macy’s is no exception: its net Q3 sales of $4.9

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Department Stores Apparel Reference Operations 256

Steve Dennis

MAY 29, 2018

Then Kohl’s followed up with a similarly surprising upside report that led some to conclude that maybe, just maybe, the long-beleaguered department store sector might be seeing a resurgence or—dare we say it out loud?—the To be sure, both Macy’s and Kohl’s sales and profits were much improved over last year.

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Department Stores Workshop Games Accessories 83

Sailthru

SEPTEMBER 11, 2018

When it comes to department stores and marketplace retailers, digital truly is the divide. It’s easy for department stores to get caught up in Shiny Object Syndrome, ignoring the fundamentals in favor of the bells and whistles like smart fitting rooms and augmented reality displays.

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Department Stores Retail Jewelry Mobile 60

Retail TouchPoints

AUGUST 11, 2022

Plaines brings decades of experience working with data to improve business performance and profitability. Plaines is the department store retailer’s third C-level hire this year. She most recently served as CFO at commercial real estate company Jones Lang LaSalle.

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Department Stores Omnichannel Technology Improvements 232

Retail TouchPoints

MARCH 11, 2021

The Foam was designed to make retail locations “smart” by providing retailers with suggestions to improve operations, and creating more personalized shopping experiences for their customers. The Foam connects directly into pre-existing light fixtures at any retail space, including shopping centers, department stores or groceries.

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Customer Department Stores Operations Technology 262

RIS News

FEBRUARY 7, 2024

British department store Liberty is making moves to improve store technology and customer experience, upgrading its POS and CRM applications to be more user-friendly and easily accessible for staff.

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Point of Sale Department Stores POS Customer Experience 70

Retail TouchPoints

MAY 22, 2023

Today, Curacao operates stores that are at least 100,000 square feet in size and cover four main verticals — electronics, home, fashion, kids and babies — and 17 different subcategories. We don’t want to be just a store that sells stuff that everyone else sells ,” said Nerubay. That’s how we continue to improve.”

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Other Payment Services Banking Department Stores 289

Retail TouchPoints

FEBRUARY 23, 2021

Macy’s Q4 and full-year 2020 results show signs of a turnaround for the department store, hard hit, like many of its counterparts, by the COVID-19 pandemic. Early actions guided by Polaris helped us broaden fashion categories including home, beauty and casual apparel, and improve the digital experience.

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Department Stores Apparel Jewelry Omnichannel 211

Retail TouchPoints

JANUARY 27, 2023

Grupo Coppel, which operates one of Mexico’s largest department stores, Coppel , as well as a major banking network in the country, has launched Coppel Access — a mobile wallet designed to provide millions of unbanked and underbanked Mexican consumers in the U.S. with mobile financial services. Developed with Grupo Coppel’s U.S.

Financial Services 147

Financial Services Payment Services Department Stores Banking 147

RetailDive

MARCH 3, 2023

Amid Q4 declines, the department store is prioritizing its off-price business, rapidly expanding its footprint and improving its assortment.

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Department Stores Improvements 113

Steve Dennis

OCTOBER 9, 2023

Yet the department store industry in particular seems to be the poster child for doubling down on a losing hand. John Lewis, Britain’s leading department store chain, is saying goodbye to its leader as its turnaround has hit a wall. The first is what I refer to as the on-going collapse of the unremarkable middle.

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Department Stores eCommerce Merchant Services Reference 78

RetailDive

OCTOBER 17, 2022

Activists are at it again, pushing the department store to improve its results. But some observers say it must do more than shake up its board.

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Department Stores Improvements 115

Retail TouchPoints

MAY 19, 2022

Poor Q1 results and the departure of two senior executives could further ramp up pressure for the department store retailer to sell itself. However, the company noted that weak sales in March were already starting to turn around in April, and it expects results to improve later in the year. “We Kohl’s reported a 5.2%

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Department Stores Supplies Improvements Retail 266

RetailDive

NOVEMBER 23, 2022

The department store is opening more off-price locations and improving their inventory, but that invites cannibalization of its full-price stores.

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Department Stores Improvements 90

RetailMinded

JULY 28, 2020

The pandemic has severely limited consumer mobility, forcing big-name clothing retailers and department store chains to file for bankruptcy. Stringent shipment monitoring can help retailers improve the viability of such products. On the one hand, it has been brutal for some segments.

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Supplies Improvements Retail Shipping Costs 114

RetailWire

JUNE 16, 2021

Neiman Marcus has said that it will invest $500 million to remodel stores, speed deliveries of online orders and acquire new technology focused on improving the shopping experience for its well-heeled customers.

Customer Experience 40

Customer Experience Improvements Department Stores Customer 40

Retail TouchPoints

SEPTEMBER 29, 2022

The marketplace, powered by Mirakl , is key piece of Macy’s turnaround strategy aimed at transforming the department store into a digitally led, omnichannel retailer. The platform, which is integrated into the existing Macy’s website and app, brings an expanded assortment of 400 new brands across 20 product categories at launch.

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Omnichannel Department Stores Toys Apparel 189

Retail TouchPoints

MAY 6, 2021

Yet as pundits ponder the death of the department store, the industry is racing to reimagine where and how it sells goods. For many, that so-called death of the department store could give rise to phoenixes from the ashes with new, more agile retail models. In the U.S., Reducing the time from order to delivery is key.

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Fulfillment Department Stores Supplies Financial Services 343

RetailWire

MAY 26, 2021

The department store retailer cut its losses from $3.33 We are encouraged by sales trends both in our stores and our digital business, supported by an improving consumer environment and strong execution,” said CEO Erik Nordstrom. a share at this point last year to $1.05 during the first quarter. “We

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Improvements Department Stores Consumer Retail 40

Retail TouchPoints

MARCH 2, 2021

In her new position as CIO, Miller will work to improvement Macy’s omnichannel experience and modernize the retailer’s platforms. Macy’s updated its “Polaris” growth strategy in late February 2021 as it announced better-than-expected Q4 2020 results, marking a return to profitability for the department store chain.

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Payment Services Omnichannel Department Stores Operations 310

Retail TouchPoints

MARCH 10, 2021

But in-person shopping shouldn’t become too complacent, because the ecommerce technology experts in their Seattle basements are working on how to replicate and improve this “dullness” and replace it with another altogether more convenient one. But don’t assume this enforced use of our laptops will keep us indoors forever.

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Retail Department Stores Improvements eCommerce Technology 290

Retail TouchPoints

AUGUST 30, 2021

Macy’s off-mall concepts such as Market by Macy’s can further scale the department store’s digital operations by attracting shoppers to stores in additional areas, according to Nikhil Mitter, Group Creative Director at R/GA. However, the department store still has work to do when it comes to its merchandising efforts.

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Consumer Toys Department Stores Fulfillment 326

Retail TouchPoints

APRIL 12, 2022

Specific robotic use cases will continue to be redefined as the cost of manufacturing drops and the reliability and capabilities of the technology improve. In 10 years, six out of the top 10 retailers will have large teams to support their robotic ‘employees’ and workforce.

Home Furnishings 356

Home Furnishings Shipping Costs Apparel Clothing 356

Retail TouchPoints

JUNE 21, 2021

Jerry Wind, Professor at the Wharton School at the University of Pennsylvania, laid out three steps retailers should follow to focus their efforts as they develop new ways to improve the business— whether that means pivoting during an emergency or simply perfecting an existing strategy. The same lesson applies to any organization.”.

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Retail Webinar Department Stores Arts 264

365 Retail

FEBRUARY 16, 2024

January ONS Figures The revival was observed across all subsectors except clothing, with notable increases in department stores and non-food stores, including sports equipment stores, which reported positive impacts from January sales. Department stores and other non-food retailers saw sales volumes increase by 5.4%

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Department Stores Automotive Retail Clothing 64

365 Retail

JANUARY 4, 2022

The deal spells the end of almost 20 years of ownership for the luxury department store giant by the Weston family, following months of negotiations with its new buyers. It now has 3,700 shops around the world, from supermarkets to electronics outlets, and department stores in Europe.

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Department Stores Electronics Arts Improvements 64

Retail TouchPoints

JUNE 4, 2021

Kohl’s , where Lands’ End is now available both online and at 150 stores, was credited as the largest contributor. compared to 2019), but the department store chain seems to be gaining ground in other areas. Macy’s Q1 2021 comparable sales were unimpressive (up 62.5% compared to 2020 and down 10.5% The retailer saw 4.6

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Department Stores Jewelry Travel eCommerce 276

Retail TouchPoints

JUNE 22, 2021

The department store retailer took a similar route by dividing Saks Fifth Avenue into distinct ecommerce and brick-and-mortar companies — a move that could become a trend among apparel and specialty retailers. This is the second such separation made by HBC in recent months.

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Specialty Retailers Other Apparel Department Stores 168

365 Retail

SEPTEMBER 16, 2021

The retail giant unveiled a £29 million pre-tax loss for the half-year to July 31, representing a significant improvement from the £635 million loss it posted for the same period last year. The group, which operates the John Lewis department store chain and Waitrose supermarket arm, said total sales increased by 6% to £5.87

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Department Stores Supplies Operations Improvements 64

RetailDive

DECEMBER 6, 2022

The department store retailer is trying to bring more shoppers into its physical locations as its in-store traffic improves.

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Department Stores Improvements Retail 52

Retail TouchPoints

MARCH 7, 2022

One such method of metaverse utilization involves using the Internet of things (IoT) to survey physical stores with sensor-driven heatmaps, showing company leadership which sections of their stores have the most foot traffic.

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Retail Department Stores Games Accessories 358

Retail TouchPoints

SEPTEMBER 3, 2020

Many are looking to understand how they can improve the economics of their e-Commerce supply chain in order to meet evolving customer needs without compromising margins. In-Store Returns Trending Up, But Not Pouring In. However, apparel and department stores are elevated. Returns is just one example.” .

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Shipping Costs eCommerce Merchant Services Retail 333

Retail TouchPoints

MARCH 3, 2023

As we look to 2023 and beyond, we believe our five growth vectors, which include our private brands reimagination, off-mall expansion, online marketplace, luxury brands acceleration and personalized offers and communication will further solidify our modern department store positioning.”

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Department Stores Operations Gifts Fashion 297