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How to Give Best-in-Class Omnichannel Customer Support

Omnisend

However, providing exceptional customer service isn’t about the number of channels but the quality of customer service across them —and omnichannel customer support can help do that. What is Omnichannel Support? Click the link below and learn about how the omnichannel approach can be adapted in your marketing strategy!

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How Collars & Co. Used Multiple Data Sets to Optimize its First Physical Location

Retail TouchPoints

The power of omnichannel retailing is well documented: even primarily DTC companies are realizing that they can benefit from flagship stores to enable brand discovery and build loyalty among customers in high-profile cities. Unlike some DTC-turned-omnichannel companies, Collars & Co.

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WSJ: Amazon Mulls Closing Unprofitable Businesses, Stores in Cost-Cutting Measure

Retail TouchPoints

The Alexa business, which had an operating loss of more than $5 billion in 2021 according to internal documents, is another of the units under scrutiny. Shoppers’ interest in ecommerce and omnichannel options remain elevated, but Amazon had experienced a massive surge in sales in late 2019 through 2021 that fueled hiring and new investments.

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Z Gallerie Files for Bankruptcy Again, Looks for Buyer 

Retail TouchPoints

Z Gallerie has filed for bankruptcy due to “severe liquidity constraints” resulting from “underperforming retail stores, adverse macroeconomic trends and industry-specific headwinds,” according to documents filed by the retailer. It has received a $1.1 million line of credit to maintain operations during the bankruptcy process.

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AI Isn’t Going Anywhere: How Retailers Plan to Deploy the Tech in 2024

Retail TouchPoints

In fact, 30% of respondents believe that the biggest area of opportunity for AI is in stores to aid omnichannel and loss prevention efforts; and Transforming customer experiences specifically through the use of generative AI. With all that in mind, it seems clear that AI is set to have another big year in 2024.

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Squarespace vs Bigcommerce: Which is Best for Your Online Store?

Ecommerce Platforms

From the omnichannel selling to advertising on various websites, you can’t go wrong with marketing on BigCommerce. Next, you’ll need online resources such as technical documentation, videos, social accounts, a blog, and a search engine knowledgebase with FAQs. Squarespace’s online documentation is solid. Winner: BigCommerce.

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What is an API Call? A Developer’s Introduction to API Calls for E-Commerce

Fabric

Overall, proper use of API calls can help achieve several benefits like customization, improved shopping experiences, better security, and omnichannel experiences. Refer this documentation fabric Identity authentication to learn more about how to generate and use a token to make secure API calls. What is an API Call?

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