ROI Revolution

MAY 20, 2021

For consumer packaged goods (CPG) brands, in particular, this change in the way consumers shop necessitated a different approach: omnichannel. Director, GM of Omnichannel at BigCommerce. But the reassuring strength of an omnichannel sales approach is that it’s a risk mitigation strategy at its core. Claim your copy!

Omnichannel 109

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Salsify

JANUARY 27, 2022

Shoppers around the world have been forced to evolve and adopt new buying behaviors at unprecedented rates, and demand for engaging omnichannel commerce experiences has never been higher. Consumers started the 2021 holiday shopping season with new expectations.

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Kibo

JUNE 10, 2021

Omnichannel commerce is a strategy that connects every sales channel that consumers use to interact with a retail brand. An omnichannel strategy seeks to deliver a cohesive message across all channels. With omnichannel, customers receive a consistent brand message and experience regardless of channel. Download the findings.

Omnichannel 62

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Retail TouchPoints

AUGUST 30, 2023

The 2023 Omnichannel Retail Index demonstrates that understanding what customers value and using that information to build long-term customer relationships is essential for survival. Offering shoppers more information can increase the likelihood of engagement and create a more holistic omnichannel experience.

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Shipping Costs Improvements Live Chat Retail 233

Retail TouchPoints

MARCH 26, 2024

” Once a grocer is live on the Instacart App, customers can visit the Instacart website or download the mobile app and select their store, then immediately begin ordering online. An Instacart shopper will then pick and deliver the order. ”

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Optimizely

NOVEMBER 16, 2020

We recently released a new whitepaper reviewing why channel-centric solutions are missing the mark for marketers wanting an omnichannel marketing strategy. Download our newest whitepaper today and learn how an Activated CDP can help your brand focus on what truly matters: The customer.

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Channel Omnichannel Download Marketing 195

Salsify

NOVEMBER 10, 2022

Salsify publishes a new report that breaks down the global Amazon opportunity for brands — and offers tips for scaling operations, optimizing product content, and driving revenue.

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Wiser

AUGUST 20, 2018

Here at Wiser, we’ve put together a comprehensive guide to increasing omnichannel sales with our new eBook, called 8 Strategies to Maximize Omnichannel Revenue. ” To read more about how you can strive toward higher omnichannel sales today, download our free eBook , 8 Strategies for Maximizing Omnichannel Revenue !

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Retail TouchPoints

SEPTEMBER 30, 2020

best-selling dresses directly from product pages without needing to download a separate app. The 3D and AR technology feature represents the next step in moving David’s Bridal toward a digital-first, omnichannel experience. Customers browsing on the David’s Bridal website can access 3D and AR visualizations of the brand’s 50-plus.

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Omnichannel Download Technology Customer 304

GetElastic

JULY 19, 2016

While you may understand the business critical nature of selling to your market with an omnichannel approach, your CEO and the rest of the C-suite may not be there yet. The sooner you can begin the omnichannel conversation with your CEO, the better.

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Omnichannel Download Technology Channel 113

Wiser

APRIL 6, 2018

In an omnichannel world, retailers must be able to meet shoppers on their preferred channel in order to gain and sustain their loyalty. Here at Wiser, we’ve just written up a whitepaper to help retailers tackle the topic of Why BOPIS is Necessary for Omnichannel Engagement. . Download your copy today.

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Retail TouchPoints

NOVEMBER 9, 2022

Global downloads of mobile shopping apps were up 16% year-over-year in the first half of 2022 while the number of sessions was up 29% , according to data from the It’s Not Luck, It’s Skill: Make Every Marketing Dollar Count This Holiday Season report by data.ai. It was the second-most downloaded shopping app in the U.S.,

Mobile 247

Mobile Mobile eCommerce eCommerce Shipping Costs 247

Retail TouchPoints

AUGUST 5, 2021

But as we inch closer to the holiday season, malls and shopping center operators are seeing a greater need to refine and optimize their omnichannel experiences. Brands and retailers across categories responded to store closures, traffic restrictions and consumer hesitancy by expanding their omnichannel fulfillment services.

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Merchant Services Omnichannel Fulfillment Consumer 264

ChannelAdvisor

FEBRUARY 17, 2020

The following case study features an omnichannel retailer that leveraged the ChannelAdvisor Managed Services team to grow its digital marketing and in-store revenue — with a strong return on ad spend. During that same period, it achieved over 26% omnichannel revenue growth at nearly an $8 omni-ROAS. DOWNLOAD THE CASE STUDY PDF.

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Wiser

FEBRUARY 20, 2018

While the functions of the two jobs can be different, some retailers are starting to bring them together to provide more consistency in their omnichannel offerings. . Here at Wiser, we’ve put together a complete guide to omnichannel merchandising. Need better data to inform your decisions?

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ChannelAdvisor

APRIL 3, 2018

Online retailers: How’s your omnichannel customer experience these days? This means customers aren’t simply growing accustomed to omnichannel fulfillment services. Bottom line: The omnichannel customer experience is maturing — and your program must, too. Commonly-overlooked problems that can jeopardize omnichannel success.

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OrderDynamics

APRIL 4, 2019

Will the New Checkout Feature on Instagram Will Help Omnichannel Retailers? In the Omni-2000 report on the state of omnichannel across the world, researchers found that the majority of global retailers (93.2%) do have a presence on Instagram. The post Will the New Checkout Feature on Instagram Will Help Omnichannel Retailers?

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Omnichannel Retail Social Media Merchant Services 68

Retail TouchPoints

JANUARY 5, 2022

But like any hot trend that has garnered a lot of buzz (I’m talking about you, “omnichannel”), there has been confusion about what experiential retail actually entails — and how it can be done successfully. And that could be through downloading the app, signing up for the email list or following the brand on social media.”

Retail 286

Retail Omnichannel Social Media Consumer 286

OrderDynamics

MARCH 7, 2019

The Land Down Under Ups Their Omnichannel Game. The Omni-2000 research looked at over 2000 global retail websites to discover the shopper’s view of omnichannel offerings. The global report examined the state of omnichannel capabilities across the world. So what is the verdict when it comes to omnichannel in Australia?

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Salsify

MAY 25, 2022

Every well-executed strategy starts with a clear goal. And every clear goal can be identified by asking a simple question: Where are you now — and where do you want to be?

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Download eCommerce Omnichannel 148

Salsify

MAY 13, 2021

Think about the last thing you bought: What made you decide to make the move to buy? For most shoppers, a product page was central to this buying moment. The vast majority of shoppers (86%) rely on digital information while shopping , according to the 2021 Salsify consumer research report.

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Download Information Consumer Omnichannel 78

OrderDynamics

MARCH 26, 2019

The Omnichannel Retailer – Omni-2000 Research – EP001. In the opening episode of The Omnichannel Retailer Podcast Charles Dimov and Carla van Deventer delve into the Omni-2000 research. The Omnichannel Retailer. Carla : Hi, and welcome to the very first episode of The Omnichannel Retailer.

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Omnichannel Retail Mobile Consumer 61

Retail TouchPoints

SEPTEMBER 15, 2021

RTP: Regarding your point about “collect” being owned by digital, have you seen developers embrace ecommerce or omnichannel in an innovative way? Jessica Maniatis: I don’t see as much omnichannel happening on a developer level as we perhaps would expect. People want to know that what they are buying is the “right” thing for them.

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Outdoor Omnichannel Vend Multi-channel 252

Salsify

JUNE 1, 2021

The overwhelming majority (86%) of shoppers will pay more for a product when it comes from a brand they trust, according to the Salsify 2021 consumer research report.

Download 78

Download Consumer Omnichannel eCommerce 78

Salsify

JULY 20, 2021

Very few of your customers are starting their holiday planning now — let alone holiday shopping for the season. For them, the summer is saved for much-needed vacations and back-to-school prep.

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Download eCommerce Customer Omnichannel 78

Retail TouchPoints

NOVEMBER 1, 2022

As consumers increasingly adopt hybrid and omnichannel experiences, retailers must adapt to meet changing consumer expectations. Consumers expect brands to provide seamless access to products and services via mobile apps. However, many retailers struggle to deliver these experiences because of limited resources and a lack of expertise.

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Payment Services Retail Shipping Costs Mobile 256

Retail TouchPoints

AUGUST 10, 2023

To boost app downloads and usage rates, brands need to determine which features and capabilities will help them best differentiate the experience from those of their standard ecommerce and mobile commerce sites.

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Mobile Retail Consumer Customer Experience 238

OrderDynamics

AUGUST 9, 2018

Is Foot Traffic Still Important to Omnichannel Retail? For further insights into how omni-channel retail can contribute to store traffic, download your copy of Omni-1000 Research: Global. The post Is Foot Traffic Still Important to Omnichannel Retail? The short answer is yes. But for whom is it important and why?

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Omnichannel Travel Retail Magazine 52

Retail TouchPoints

NOVEMBER 1, 2023

It might sound strange to say this about a place where some 80% of transactions actually take place, but brick-and-mortar stores represent an underutilized resource, according to Sarah Jarvis, co-author of the second edition of Omnichannel Retail: How to Build Winning Stores in a Digital World.

Books 276

Books Omnichannel Payments Mobile 276

Optimizely

MAY 23, 2019

At the same time, you need a big enough customer base who will actually download and use your mobile app. Releasing an app that generates five downloads is a waste of time and money. H&M: Omnichannel and push notifications. Best Buy: Visual search and omnichannel.

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Retail TouchPoints

JANUARY 5, 2024

billion downloads each month. Unity is one of leading platforms for the development of real-time 3D content, with a suite of software and AI solutions that enable game and app developers to build and run immersive 2D and 3D content and experiences for mobile phones, tablets, PCs, consoles and augmented and virtual reality devices.

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Games Mobile Apparel Clothing 250

Retail TouchPoints

MARCH 21, 2022

The COVID-19 pandemic has changed the culture of work for all employees, from white collar office workers going remote to associates on the front lines of stores picking up omnichannel roles. Neiman Marcus Group’s Way of Working (NMG | WOW) strategy differentiates itself with what the retailer calls an “omnichannel” working philosophy.

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Omnichannel Technology eCommerce Platforms Channel 238

Ecommerce Platforms

JUNE 20, 2023

Plus, you can set up omnichannel selling strategies with point of sale integrations, social media, and more. Excellent, easy-to-use backend environment Unlimited products on all plans Wide range of payment processing options SEO and marketing tools included Suitable for omnichannel selling Robust app marketplace Cons ?

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eCommerce Platforms Payment Services Payments eCommerce 104

Smile.io

OCTOBER 13, 2022

While there are many ways to launch a loyalty program, we are breaking down how Sweetgreen launched its summer loyalty program with a mix of omnichannel marketing strategies and in-store promotions. Users have to download the Sweetgreen app and opt into the weekly challenges. Sweetgreen's homepage has a clear call call to action.

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Kibo

JANUARY 10, 2023

Download Kibo’s free headless eCommerce RFP template . This template has been designed for B2B and B2C companies searching for a headless eCommerce platform that can scale seamlessly and deliver consistent omnichannel customer experiences. Download Template. Kibo RFP Template for Headless eCommerce Solutions.

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Sailthru

MAY 22, 2019

And there is no personalization without a holistic omnichannel customer profile. Download the guide to learn more about : Three common bolt-on strategies and the inherent challenges of each. What user-centric personalization looks like and why it’s always omnichannel. We’re here to help. The importance of a connected solution.

Technology 121

Technology Omnichannel Download Recommendation 121

Retail TouchPoints

DECEMBER 31, 2021

Phone/text chats connecting associates with customers was the top COVID-era innovation that retailers plan to continue using, selected by 56% of respondents to the 2021 Retail TouchPoints Omnichannel and Fulfillment Benchmark Survey. The second-highest selection was virtual appointments with salespeople/stylists, at 34%.

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