Retail TouchPoints

JANUARY 24, 2024

As 2024 unfolds, the B2B ecommerce sector is undergoing significant transformation driven by technological advancements and shifting buyer behaviors. Navigating digital transformation in 2024’s B2B ecommerce landscape hinges on a deeper comprehension of AI, omnichannel strategies and social commerce.

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Retail TouchPoints

JULY 20, 2022

OSF Digital’s Digital Strategy team (formerly known as FitForCommerce) developed the 2022 Omnichannel Retail Index (ORI) to establish a benchmark for current practices and, most importantly, provide a set of actions and recommendations for the future. We used to talk about multichannel, then it was omnichannel. Loyalty programs.

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Omnichannel Retail Mobile Social Media 288

Fabric

APRIL 17, 2024

fabric’s Order Fulfillment Logic automates distributed order management for omnichannel retailers Our next-generation real-time order fulfillment logic is now generally available in fabric OMS. And no, we are not managing a cache (like Redis) to serve real-time inventory. What does that mean for retailers?

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Retail TouchPoints

APRIL 27, 2022

Then in 2021, grocery ecommerce sales reached 9.5% The sign is clear — ecommerce is here to stay. Alongside the infrastructure dilemma, when speaking to grocers about their online operation, it becomes clear just how challenging optimizing and unlocking value during the ecommerce end-to-end process can be. and then 20.5%

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Management eCommerce Omnichannel Operations 289

Retail TouchPoints

JULY 5, 2022

As consumers have turned to more sources to shop, retailers have diversified their commerce and marketing strategies. In fact, Retail TouchPoints has seen the number of channels used to conduct business grow year after year in its annual Omnichannel and Fulfillment Benchmark Survey.

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Omnichannel Fulfillment Customer Retention Channel 278

Retail TouchPoints

JUNE 23, 2022

But in the retail realm, activist investors have recently latched on to a tactic that is relatively new — pushing ailing store brands to spin off their ecommerce business into a standalone company. Kohl’s , Macy’s and Neiman Marcus are among the retailers that have faced this particular pressure in the last year and a half.

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eCommerce Omnichannel Channel Department Stores 289

Retail TouchPoints

SEPTEMBER 11, 2020

All eyes have shifted to e-Commerce as, according to a recent Forrester survey, 42% of consumers do not plan to return to stores after stay-at-home orders are lifted. [1]. E-Commerce has become and will remain the primary selling channel for most retailers. Invaluable Customer Service.

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eCommerce Operations Fulfillment Customer Loyalty 241

Groove

APRIL 16, 2024

BigCommerce is one of the most popular platforms for creating and managing eCommerce stores. However, it's far from being the only eCommerce solution on the block. Depending on the plan you choose, Shopify offers a wide range of features and apps designed to help you build your eCommerce store and attract customers.

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BigCommerce Magento Multi-channel Shopify 347

lateshipment

NOVEMBER 11, 2021

In this article, we’ll be putting our focus on BFCM, the biggest time of the year for e-commerce retail, where they look forward to maximizing their Holiday season sales. The crisis has become the biggest stumbling block e-commerce businesses would ever face in history. Provide omnichannel customer support service.

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eCommerce Customer Shipping Costs Social Media 130

365 Retail

MARCH 5, 2024

In an age where digital storefronts are as prevalent as their brick-and-mortar counterparts, the strategic application of advanced technology has become the linchpin for achieving e-commerce supremacy. This not only democratises innovation but also enables smaller e-commerce providers to compete on a global stage.

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eCommerce Technology Arts Online Retail 52

ESW

MARCH 5, 2024

In the last few years, omnichannel logistics and delivery have become more than a nice-to-have. Omnichannel logistics and delivery are a must-have. Brands and retailers that have not yet adopted omnichannel strategies may be missing out on opportunities to grow business – especially in global markets.

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Omnichannel Multi-channel Retail Shipping Costs 88

Retail TouchPoints

NOVEMBER 9, 2022

Gap will sell its Gap Greater China (GGC) business to Shanghai-based ecommerce solutions provider Baozun in a $40 million all-cash transaction. Baozun recently established Baozun Brand Management (BBM), through which it will use its technology portfolio to cultivate brands.

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eCommerce Omnichannel Technology Operations 312

Retail TouchPoints

OCTOBER 4, 2023

The Power of Flexible Enterprise Ecommerce Retailers have traditionally struggled to understand sudden changes in customer needs, because their systems aren’t holistic enough to see surges early and react to them in time. From cybersecurity to ecommerce, digital to mobile, she has touched every aspect of today’s technology landscape.

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Omnichannel Merchant Services BigCommerce Payment Services 264

Retail TouchPoints

FEBRUARY 28, 2023

SaksOff5th.com has appointed former Untuckit executive Julie Mares to the newly created role of SVP of Ecommerce. The move comes as the standalone ecommerce entity seeks to continue its digital growth and evolve the customer experience. Mares will now undoubtedly be a big part of that effort.

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eCommerce Omnichannel Customer Experience Operations 271

Retail TouchPoints

AUGUST 2, 2023

Those repeats and referrals simply don’t happen without a good product and a good shopping experience, as Jose Nino, VP of Global Ecommerce and Digital Strategy at the U.S. I look at DTC ecommerce in three pillars,” added Nino. pointed out.

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Omnichannel Social Media Shopify Shipping Costs 246

Wiser

APRIL 18, 2024

In the dynamic world of Consumer Packaged Goods (CPG), brand management is a critical function that navigates complex landscapes to connect products with consumers. Editor’s Note: Contributing author is Andrey Pankeev, Key Accounts Manager at Wiser Solutions.

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Retail TouchPoints

APRIL 15, 2021

is deploying a new order management system (OMS) as the home décor retailer seeks to offer a more modern omnichannel customer experience and improve in-store fulfillment. At Home Group Inc.

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Retail TouchPoints

DECEMBER 14, 2020

COVID has pushed retail supply chains to their limits, from the initial stock-up period at the start of the pandemic to the unprecedented ecommerce rush of the holiday season. Omnichannel Means One Channel, Not Two Connected Channels. Now the key challenge is capacity. Experience Will Be Top of Mind in the Post-COVID Environment.

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Groove

FEBRUARY 9, 2022

There are a variety of platforms to choose from when first launching an eCommerce store. There are only a select few enterprise eCommerce solutions on the market, so it’s important to evaluate the features of each platform to best accommodate your business’s needs. Evaluating Enterprise eCommerce Solutions. Omnichannel Selling.

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Merchant Services eCommerce BigCommerce B2B 284

UpSellIt

JULY 13, 2023

In today’s competitive landscape, embracing an omnichannel retail strategy has become essential for businesses to thrive. Read on to explore the key elements of an omnichannel retail strategy and how it can benefit your business. What is Omnichannel Retailing? What is Omnichannel Retailing?

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Omnichannel Multichannel Payment Services Retail 105

Retail TouchPoints

MARCH 28, 2022

MINISO has a big but simple goal: “We hope to make MINISO a popular lifestyle brand among young people by bringing joy to the world,” said Robin Liu, CMO and Head of Ecommerce for the fast-growing brand. And just how will they manage to do that? We localize our ecommerce strategy according to different markets.

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Omnichannel Toys Supplies eCommerce Platforms 246

Retail TouchPoints

MARCH 9, 2023

Now owned by the SPARC Group (a joint venture between brand management firm Authentic Brands Group (ABG) and mall operator Simon Properties ), Forever 21 has spent the last few years refining its image and business model to avoid a repetition of its 2019 bankruptcy. “We You’ve got to have great product and a great experience.”

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Omnichannel Social Media Mobile Fashion 279

Retail TouchPoints

JUNE 1, 2020

For me, a store layout, just like an e-Commerce web site layout, should be customer-centric at its heart. The same principle should apply to e-Commerce, and fortunately rearranging the “floor plan” of a web site doesn’t involve physically moving heavy shelving units. Test Different Solutions To Find What Works.

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eCommerce Retail Toys Demo 200

Retail TouchPoints

OCTOBER 5, 2021

That’s where the magic of conversational commerce comes into play. By enabling customers to message in-store associates while they shop online, conversational commerce gives customers an enhanced customer service experience and the confidence they need to buy online. Implementing Conversational Commerce.

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Omnichannel Customer Loyalty B2C B2B 287

Algopix

JULY 13, 2023

Welcome to our comprehensive guide on the best eCommerce CRM systems. In today’s competitive online marketplace, effectively managing customer relationships is crucial for the success of any eCommerce business. What Is a Customer Relationship Management System? Why is CRM Important for eCommerce Businesses?

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Payment Services eCommerce Management Customer 78

Retail TouchPoints

DECEMBER 28, 2022

A growing retail and ecommerce business can turn an efficient process into a multi-step nightmare with inaccurate purchasing, order fulfillment and returns processes. Hence the undeniable need for robust warehouse management technologies that are future-focused and effortlessly scalable. Sophisticated Automation. System Automation.

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Management Order Fulfillment Fulfillment Shipping Costs 279

Wiser

APRIL 16, 2024

Category management in retail has evolved significantly over the past two decades, reflecting broader changes in technology, consumer behavior, and market dynamics. Ten to 20 years ago, category management was primarily focused on optimizing the assortment, shelf placement, and stock levels of products within physical stores.

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Technology Management Presentation Supplies 78

Pivotree Blog

DECEMBER 6, 2023

To succeed in this dynamic environment, it is crucial for modern commerce to align seamlessly with the supply chain, particularly in the context of omnichannel strategies. By aligning your commerce operations with your supply chain, you can ensure a consistent experience throughout the customer journey.

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Omnichannel Supplies eCommerce Platforms eCommerce 52

Retail TouchPoints

JUNE 26, 2023

“The wine industry is a very old-school business, and it’s a distributor-driven business because of the 21st Amendment, which basically gave all the power to the states to regulate and manage alcohol sales,” explained Jessica Kogan, Chief Growth and Experience Officer at Vintage Wine Estates in an interview with Retail TouchPoints.

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Food and Beverages eCommerce Fashion Information 278

Kissmetrics

MARCH 30, 2018

E-commerce is growing at a meteoric pace, and there is no doubt about it. According to a recent study by Statista , retail e-commerce sales worldwide reached $2.4 In fact, B2B e-commerce worldwide sales in 2017 peaked at $7.7 You have probably heard the term omnichannel before. trillion in 2021.

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eCommerce eCommerce Marketing Marketing Shipping Costs 210

Retail TouchPoints

JANUARY 29, 2021

For Vietnamese retail management firm Au Chau Fashion and Cosmetic Company (ACFC) , the rapid adoption of online shopping spurred by COVID-19 store closures offered an opportunity to beef up the omnichannel experience across its suite of international brands. .

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Payment Services Management Other Magento 264

Retail TouchPoints

JULY 5, 2022

Retailers’ attitudes about ecommerce have undergone a series of rapid evolutions over the last two years. Then, once basic digital offerings were in place, merchants began to consider how to make these ecommerce advancements permanent in preparation for the “New Normal.”. Why is Ecommerce Profitability So Elusive?

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Retail TouchPoints

JANUARY 14, 2022

As a result, Cyber Week 2021 accounted for 23% of total ecommerce spend, down slightly from 24% in 2020. 15,” said Peter McCall, Senior Manager, Retail Consulting and Advanced Analytics at Sensormatic in an interview with Retail TouchPoints. BNPL and Social Commerce Were Holiday Standouts. 18 and Dec. 18-31 window.

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Omnichannel Fulfillment Shipping Costs Social Media 306

Fabric

DECEMBER 15, 2023

Welcome to our recap of fabric’s recent LinkedIn Live event, where Jon Reily, Bounteous’ SVP of Commerce & Loyalty, joined Lori Howitt, fabric’s Senior Solutions Consultant, to discuss how retailers can meet the needs of customers in this age of instant gratification. 5 Key Takeaways 1.

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eCommerce Omnichannel Fulfillment eCommerce Platforms 130

365 Retail

NOVEMBER 28, 2022

Having found out that “traditional” management tools have become less relevant, brands were forced to rethink their processes to survive, stay relevant and true to their audiences. . Moreover, brands are refocusing on the “human” variable and on rehumanizing physical commerce.

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Omnichannel Customer Experience Management Payment Services 98

Retail TouchPoints

JULY 14, 2023

Generative AI is set to revolutionize ecommerce, enabling a more interactive and personalized shopping experience, which is integral to both attracting and retaining customers. In the crowded landscape of ecommerce, a positive customer experience across every aspect of an order has become intrinsic to online success.

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eCommerce Order Fulfillment Fulfillment Multi-channel 244

Retail TouchPoints

MARCH 29, 2021

Continually mining and employing data is essential if retailers — and their brand partners — are going to meet shoppers’ expectations of seamless, omnichannel shopping experiences. Before implementing any e-commerce solution, retailers need to ask themselves the right questions.

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