Retail Technology Review
JANUARY 26, 6475
Retail software vendor, Cegid, has announced that the French upmarket tea brand, Kusmi Tea, tripled online sales on its e-commerce site during lockdown and used the period to accelerate plans for introducing more omnichannel and digital services across Europe.
Retail Technology Review
MARCH 27, 8600
Go Instore, provider of immersive omnichannel retail experiences for personalised ecommerce, has announced the success HP inc has had in providing human-led digital user experiences for their retail partners’ online customers. Internet Retailing Retail Supply Chain
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Kissmetrics
NOVEMBER 25, 2020
Running an e-commerce store is a lot of work, but you already know that. That’s where e-commerce automation comes in. E-commerce automation is the magic sauce to free you from the mundane. What is E-Commerce Automation? Ecommerce
Forrester eCommerce
JANUARY 8, 2021
2020 was a banner year for grocery e-commerce as grocers swiftly responded to a massive pandemic-induced shift in consumer demand.
Speaker: Ashlee Aldridge - Reach Partners LLC | Bill Mirabito - Chameleon Collective | Ronak Shah - PSA Retail & CPG, Amazon Web Services | Wayne Teigen - Pivotree
Join this exclusive conversation with our expert panelists and learn how you can thrive as an e-commerce retailer - even when faced with adverse market challenges. Don't miss out; register today!
Forrester eCommerce
SEPTEMBER 24, 2020
Discover some of the common benefit and cost factors that e-commerce merchants can use to build a business case for adding a new payment type. Age of the Customer Business Value customer experience Retail Retail Trends
BigCommerce
AUGUST 26, 2021
Omnipotent, omniscient, omnipresent… omnichannel. Based on word association alone, omnichannel retail sounds way cooler and more… Multi-Channel Ecommerce Omnichannel Strategies Feedonomics multichannel omnichannel
Forrester eCommerce
OCTOBER 6, 2020
Southeast Asia is one of the most promising e-commerce markets in the world. Online marketplaces, including regional ones like Lazada and Shopee and local ones like Tokopedia, dominate the region’s e-commerce landscape. Asia Pacific Commerce digital business Retail
Forrester eCommerce
MARCH 15, 2021
Age of the Customer Brand and Communications omnichannel customer experience retail loyalty Retail TrendsThe pandemic has been a pivotal moment for the consumer packaged goods (CPG) category. Before the pandemic, most CPG brands lacked direct-to-consumer (DTC) buy-ability on their website.
Forrester eCommerce
MARCH 1, 2019
I try to attend at least one Global E-Commerce Leaders Forum (GELF) event every year. It’s a great event for brand and retail leaders in charge of global strategy to catch up on the latest and greatest, share woes, and celebrate successes. Here are three things I took away from the event in LA a […
Forrester eCommerce
OCTOBER 26, 2020
Age of the Customer Commerce digital business E-Commerce holiday omnichannel customer experience Retail retail loyalty Retail Trends commerce Customer Engagement e-commerce ecommerce Holiday holiday season notifications
Speaker: Jenn VandeZande, Head of Digital Engagement Strategy at SAP Customer Experience | Beth Scott, VP, Business Operations - Supply Chain | Nikki Grigsby, PHR, Chief Operations Officer at Syndigo | Levana Wang, Content Creator, Gen Z Expert
Join Jenn VandeZande, Beth Scott, Nikki Grigsby and Levana Wang for this insightful and topical conversation on the modernization of e-commerce tech.
Forrester eCommerce
FEBRUARY 8, 2022
We recently discussed the future look of shopping centers and malls with one of the largest players in the commercial real estate world. Here are some major changes we expect to see. Age of the Customer B2C Marketing digital business Retail Trends store of the future
IntelligenceNode
JULY 14, 2021
5 Steps to Grow Your Online Alcohol Sales It’s no secret that the pandemic has pushed the needle on alcohol sales across the world, forcing retailers to migrate to digital and omnichannel formats almost overnight. The post The Alcohol E-commerce Battle Heats Up.
Forrester eCommerce
OCTOBER 29, 2020
Age of the Customer customer experience customer loyalty customer relationship management (CRM) direct-to-consumer (DTC) E-Commerce experience design (XD) holiday omnichannel customer experience Retail retail loyalty Retail Trends user experience (UX) Customer Experience digital retail e-commerce Holiday retailWe’re more than 6 months into a global pandemic that’s still rampant. Your prospects and customers are tired, lonely, and anxious.
Forrester eCommerce
NOVEMBER 4, 2020
Age of the Customer B2C Marketing digital marketing trends direct-to-consumer (DTC) E-Commerce holiday Retail Retail Trends Channel Marketing Customer Engagement digital business dtc e-commerce Holiday Marketing
Forrester eCommerce
MARCH 31, 2020
A truly omnichannel operation that spans the customer lifecycle will optimize revenue, […]. age of the customer digital business digital transformation omnichannel customer experience retail store of the future customer experience digital retail digital strategy omnichannel
Omniconvert
APRIL 1, 2020
The post Omnichannel Strategy Evaluation: Is It Right for Your e-Commerce Business For 2020 and Beyond? appeared first on ECOMMERCE GROWTH Blog. It’s time to cut through all the noise. With so much newfangled marketing-speak and bits of jargon (Cross-channel?
Retail TouchPoints
JULY 20, 2022
OSF Digital’s Digital Strategy team (formerly known as FitForCommerce) developed the 2022 Omnichannel Retail Index (ORI) to establish a benchmark for current practices and, most importantly, provide a set of actions and recommendations for the future.
GetElastic
OCTOBER 27, 2021
In keeping with the theme we present common eCommerce horrors sure to raise the hairs on the back of your neck. So grab your sweater, light the fire, lock the doors, and curl up for tonight’s ghost story… A Nightmare On eCommerce Street. The goblins of eCommerce gone bad: Design Flaws – considering you have a matter of seconds to make a good impression on your site or app, the architecture must produce a flawless user experience from end to end. It’s a bird. It’s a plane.
Forrester eCommerce
NOVEMBER 24, 2019
We just published two retail benchmark reports for Singapore, assessing retailers’ omnichannel retail capabilities and digital store capabilities, respectively. digital business digital transformation omnichannel customer experience retail store of the future
Forrester eCommerce
NOVEMBER 10, 2020
Live-streaming commerce is arriving on European shores. B2C Marketing E-Commerce social media alibaba AliExpress amazon influencers KOLs live-streaming commerce social commerce TaobaoHere's what European marketers can expect.
Forrester eCommerce
NOVEMBER 25, 2018
US consumers have turned their attention from consuming turkey, cranberry sauce, and pie to starting their holiday shopping both online and in stores. The National Retail Foundation (NRF) predicts that 59% of Americans, or an estimated 137.4 million people, will shop on Thanksgiving weekend this year.[i] i] So what did Black Friday look like from a […
BigCommerce
JULY 20, 2021
By now, most merchants are aware of the exponential growth happening in retail e-commerce sales worldwide — data from Statista… International Ecommerce #SellMore announcement international marketplaces omnichannel
BigCommerce
JANUARY 28, 2021
In October 2020, eMarketer increased their 2020 ecommerce retail sales forecast from 20% growth to 30%, making an omnichannel approach… Omnichannel Strategies
Forrester eCommerce
JANUARY 22, 2019
Omnichannel investments, including in-store pickup and endless aisle, continue to be top strategic investment for digital business professionals at retail organizations. age of the customer digital business omnichannel customer experience online retail retail customer digital retail digital store omnichannel
Forrester eCommerce
NOVEMBER 5, 2020
Age of the Customer holiday Retail Retail Trends risk management security architecture security risk management black friday bots e-commerce fraud Holiday
RetailMinded
FEBRUARY 21, 2023
Navigating the Changing Landscape of Retail Real Estate in the E-Commerce Era The retail industry has seen a dramatic shift in recent years, as the rise of e-commerce has disrupted traditional brick-and-mortar stores. All Posts retail eCommerce real estage Retail
Forrester eCommerce
NOVEMBER 1, 2020
Asia Pacific B2C Marketing digital business digital marketing trends E-Commerce holiday RetailWe are entering the 11th anniversary of Double 11 (AKA Singles’ Day) the largest shopping festival in the world in 2020. We expect that: It will be the longest and most complex Double 11 ever.
lateshipment
JULY 12, 2022
Therefore, an exceptional customer experience should be a top priority for e-commerce businesses. One of the biggest customer experience challenges e-commerce brands face is a lack of personal interaction with the customer. Omnichannel Access and Centralization.
Retail TouchPoints
AUGUST 11, 2022
Accelerated by the pandemic’s ecommerce surge, Parachute saw demand rise and, in turn, realized an opportunity for expansion. Parachute’s product categories are a natural fit for omnichannel behaviors.
Forrester eCommerce
DECEMBER 13, 2018
Watch the video below to learn how omnichannel and personalization tie together to generate a lasting impression for a consumer. Have questions on how you can better differentiate your brand through omnichannel and personalization? omnichannel customer experience personalizationWith the holiday season in full flight, creating a memorable customer experience is more imperative now than ever.
lateshipment
JANUARY 17, 2023
The main reason is due to the fact that customer experience (CX) much like e-commerce is an ever-changing area and you need to keep yourself updated with new trends in the field to thrive and enjoy success. Why E-commerce Businesses Need to Stay Updated with the CX Trends.
lateshipment
AUGUST 8, 2022
E-commerce, particularly shipping and delivery has taken a toll since the 2020 holiday season. Here are some critical e-commerce holiday insights such as time-tested predictions and trends to help you do just that. E-commerce will evolve and dominate the shopping space.
Forrester eCommerce
SEPTEMBER 24, 2019
What should our omnichannel scorecard look like? age of the customer customer lifetime value (CLV) measurement metrics omnichannel customer experience online retail retail customer lifetime value digital retail MeasurementWhat key metrics should be included? What metrics are we missing? These are some of the questions I often get from retailers. Retail performance dashboards will most certainly include touchpoint-focused, point-in-time metrics such as online conversion rates.
Forrester eCommerce
NOVEMBER 18, 2020
Age of the Customer E-Commerce holiday pandemic Retail Retail TrendsUS online holiday sales in 2020 will total a historic $173 billion as pandemic conditions lead more consumers to shop primarily or exclusively online. Learn more.
Retail TouchPoints
JULY 15, 2022
But the retailers that invested in omnichannel capabilities were able to adapt and survive. While the cloud platform undoubtedly helped Build-A-Bear navigate the rough waters of the pandemic, Deck Commerce helped set a powerful foundation for the retailer’s long-term growth goals. “In
Retail TouchPoints
MARCH 9, 2023
Hawkins’ job is to actually deliver on all those buzzy retail aspirations — omnichannel, seamless, frictionless — and fast, because if there’s one thing the mobile-first Gen Z shopper is not known for, it’s patience.
Retail TouchPoints
MARCH 28, 2022
MINISO has a big but simple goal: “We hope to make MINISO a popular lifestyle brand among young people by bringing joy to the world,” said Robin Liu, CMO and Head of Ecommerce for the fast-growing brand. We localize our ecommerce strategy according to different markets.
Zaius
JUNE 7, 2018
. Today’s ecommerce buyers are all over the place online — reading emails, liking posts on social, browsing ecommerce sites, scrolling for products on Amazon, and much more. You most likely have a few active social channels, a great ecommerce site, and some creative paid ads on Facebook or Google. But there’s a big difference between having a presence on a channel and creating coordinated and personalized omnichannel marketing campaigns.
Retail TouchPoints
MARCH 21, 2023
“Omnichannel” has been an aspiration for brands for many years now, but while it used to refer to the merging of a retailer’s brick-and-mortar and ecommerce operations, it now means something very different.
Forrester eCommerce
MARCH 29, 2019
We’ve just published this year’s edition of “The State Of Retailing Online 2019: Omnichannel, Marketing, and Personalization,” a report we conduct annually with the National Retail Federation (NRF). digital marketing ecommerce online retail personalization
Retail TouchPoints
AUGUST 13, 2021
In the World of ‘Attention Commerce,’ a Multi-Channel Presence is Key. As the ecommerce wars heat up, BigCommerce is making a name for itself as one of the top facilitators of digital trade, alongside competitors such as Shopify, Adobe Commerce and Salesforce Commerce Cloud.
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