Fri.Nov 20, 2020

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Trust In The Age Of The Customer

Forrester eCommerce

One of the best parts of being a Forrester analyst is having the time, space, and data to wrestle with abstract, complex concepts that inevitably influence business today and in the near future. For the past several months, I’ve been chipping away at a topic that is on the minds of leaders in just about […].

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Free Video Editing Software For E-commerce Videos

Kissmetrics

High-quality video content is a great way to showcase products professionally in an e-commerce store. AI Multiple, a digital B2B research firm, found that video content makes website visitors 64-85% more likely to buy a product , compared to static images. There are many ways to edit your videos for free. Free video editing software has become increasingly popular in recent years, and the perks of the programs are always evolving.

eCommerce 360
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Four Secrets Of Successful Upskilling (That You’re Probably Not Doing)

Forrester eCommerce

Improving the competencies of their people is a priority for many functional leaders, but too many take shortsighted approaches that are unlikely to achieve the desired results. Jeff Lash explains the mistakes many companies make and four Forrester tips on how to make upskilling more impactful.

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The 11 Best Dropshipping Tools

Kissmetrics

Dropshipping is a popular method for building an e-commerce empire. The challenge is, there are tons of people out there trying to do the same thing. So, how do you get a competitive edge? By using dropshipping tools to get the most out of your dropshipping business. This post covers the basics of dropshipping and the 11 best dropshipping tools to maximize this fulfillment method’s benefits while minimizing the drawbacks.

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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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A Guide For Finserv Leaders On Building Their Financial Well-Being Program

Forrester eCommerce

The COVID-19 pandemic and the resulting lockdowns have severely impacted the finances of millions of customers globally. The pandemic has also changed how customers bank, get insurance, and manage their finances. In addition to these COVID-19 changes, governments, regulators, and shareholders are now demanding higher standards and mandating financial services firms to better serve and […].

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It’s a New Playing Field: The Keys to Restructuring Your Business for Post-Pandemic Success

Retail TouchPoints

Many consumer companies were struggling before the arrival of COVID-19. The pandemic threatens to put them under for good, unleashing a wave of retail bankruptcies and store closings unseen in many years. As of mid-September, at least 27 major retailers had filed for Chapter 11 bankruptcy protection in 2020, compared to 17 in all of last year, according to Retail Dive.

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eBay Opens Drive-Thru ‘Authentication Station’ in L.A.

Retail TouchPoints

eBay is offering potential sellers a safe and socially distanced way to evaluate and sell their sneakers, watches and collectibles on the spot, all without leaving the comfort of their cars. Housed in a converted iconic gas station in East Hollywood, the drive-thru experience allows people to see first-hand how items are appraised. It will be open Nov. 19-21, noon to 5 p.m., and free for visitors (no appointments required).

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Want a Successful E-commerce Newsletter? Play to your Email Subject Lines

Omniconvert

We all send emails. Regardless of the industry or purpose, we all communicate via emails and want our messages heard. The post Want a Successful E-commerce Newsletter? Play to your Email Subject Lines appeared first on Omniconvert Ecommerce Growth Blog.

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Neiman Marcus Gets into the Spirit with Virtual Santa Visits and Safe Holiday Shopping Experiences

Retail TouchPoints

Neiman Marcus has launched a well-stuffed stocking of in-store and online services to help power personalized and experiential retailing for a holiday season being defined by social distancing. The new services include a virtual gift advisor and gift finder, virtual and curbside visits with Santa Claus and safe in-store holiday shopping options. The retailer now offers Virtual Gift Advisors for ecommerce shoppers who are looking for either a curated assortment of gifts or who want to choose a un

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Day-Today Express retailer named Retail Hero

TalkingRetail

Imran Hamid, who runs the Day-Today Express in Dennyloanhead, Falkirk, has been named as PayPoint’s Retail Hero for November. Hamid started a collection in store for the local hospice which supports the community and their families at the time when they need it most. He has a large Coke bottle money pot with almost £600.

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The Future of Multi-Vendor Commerce

In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

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Macy’s CEO: COVID Resurgence Could Require Temporary Store Reclosures

Retail TouchPoints

COVID-19 cases spiking in communities across the U.S. could force Macy’s , and presumably other brick-and-mortar retailers, to temporarily reclose stores, said Macy’s CEO Jeff Gennette during a Nov. 19 conference call with analysts. “We’ve modeled closures [but] don’t anticipate them — but if they were to happen, we’ll be ready,” said Gennette.

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Weetabix partners with FA to launch healthy eating initiative

TalkingRetail

Weetabix Food Company is partnering with the Football Association to launch a campaign to “encourage the nation to embrace healthy choices”. The “Eat Well, Live Well, Play Well” campaign will run from April 2021 ahead of UEFA Euro in 2021 and UEFA Women’s Euro in 2022, and will see the cereal become the official Breakfast.

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Blue Nile Taps Load Testing and Production Lockdowns to Prep for an Unpredictable Holiday Season

Retail TouchPoints

Every retailer is bracing for the incoming surge of ecommerce holiday traffic, but perhaps no category faces as much pressure as luxury, where shoppers expect an experience that matches the price tag. Online jewelry retailer B l ue Nile is making sure its website is ready and stable, to make sure each shopper’s first impression is a good one. “Obviously we’re making sure we have the inventory and our vendors are able to ship things properly, but then on the technology side of things there&

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UK retail sales rise ahead of second lockdown

TalkingRetail

UK retail sales rose for the sixth consecutive month as Britons stocked up ahead of new restrictions, research reveals. The Office for National Statistics reveals that UK retail sales volumes grew 1.2% in October and volumes are now 6.7% higher than in February 2020. The figures show food store sales fell 0.2% month-on-month, but were.

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Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

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Blue Nile Taps Load Testing and Production Lockdowns to Prep for an Unpredictable Holiday Season

Retail TouchPoints

Every retailer is bracing for the incoming surge of ecommerce holiday traffic, but perhaps no category faces as much pressure as luxury, where shoppers expect an experience that matches the price tag. Online jewelry retailer B l ue Nile is making sure its website is ready and stable, to make sure each shopper’s first impression is a good one. “Obviously we’re making sure we have the inventory and our vendors are able to ship things properly, but then on the technology side of things there&

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How Voice Search Will Take Lead: Start Optimizing Your Ecommerce Store Content Now

Ecommerce Guru

There are endless possibilities for the future of voice technology, and one thing is obvious at the moment: voice search is taking off among customers impacted by the new Devices for home voice assistants, like Echo and Google Home from Amazon. And just as voice is taking off among customers, it is also creating a need for companies to build a strategy for voice search to integrate into their digital marketing plans, since voice is […].

eCommerce 105
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Neiman Marcus Gets into the Spirit with Virtual Santa Visits and Safe Holiday Shopping Experiences

Retail TouchPoints

Neiman Marcus has launched a well-stuffed stocking of in-store and online services to help power personalized and experiential retailing for a holiday season being defined by social distancing. The new services include a virtual gift advisor and gift finder, virtual and curbside visits with Santa Claus and safe in-store holiday shopping options. The retailer now offers Virtual Gift Advisors for ecommerce shoppers who are looking for either a curated assortment of gifts or who want to choose a un

Gifts 130
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Caleres to close 133 Naturalizer stores in shift to digital

RetailDive

Hit by the pandemic, many of the locations under the women's footwear brand had become unprofitable, while more sales were originating online.

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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Ten tips to ensure you never miss out on customer feedback

Omniconvert

If there’s one thing that can make a world of difference to your online business store, it is seeking, collecting, The post Ten tips to ensure you never miss out on customer feedback appeared first on Omniconvert Ecommerce Growth Blog.

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Retail Therapy: Pizza Hut brings the ultimate comfort this year

RetailDive

The restaurant created a weighted blanket inspired by its famous Original Pan Pizza for those consumers looking for a double dose of cozy this season.

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SaaS Best Practices Pricing, Partner Programs, and Segmentation | Salsify

Salsify

Rob Gonzalez, co-founder and CMO at Salsify, was a recent guest on the SaaStr Podcast. The SaaStr Podcast focuses on the world of software-as-a-service (SaaS), interviewing industry experts to highlight their best practices, lessons learned, and vision for the future of the industry.

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Nisa unveils new frozen deal

TalkingRetail

Nisa has launched its latest frozen deal which enables consumers to stock up their freezers with six branded household items for £5, offering savings of around £6 off the RRP.

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The B2B Digital Commerce Playbook for Manufacturers

In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

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La-Z-Boy manufacturing comeback stunted by raw materials shortage

RetailDive

Low supply of an essential component affected the entire furniture industry and led to stockouts during a period when furniture demand was up.

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Henderson Group implements new cash recycling solution in Northern Ireland stores

TalkingRetail

Henderson Group has implemented a cash recycling solution from Glory across 26 of its company-owned stores in Northern Ireland. The company selected Glory as its preferred supplier for in-store cash recycling technology to drive enhanced efficiency across its cash processes including cash handling, cash management, and CIT/banking processes. Henderson Group identified 26 of its company-owned.

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Is Amazon's pharmacy foray disruptive? Experts disagree.

RetailDive

Analysts are split on the impact of the e-commerce giant entering the space in full force. Either way, it's unwelcome news for heavyweights like CVS and Walgreens.

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Aldi expands Deliveroo trial

TalkingRetail

Aldi has extended its on-demand delivery trial with Deliveroo to almost 130 stores across the UK. The supermarket extended its trial to 42 stores in October, including entering new cities such as Bristol, Liverpool and Brighton, and it has now been rolled out to nearly 90 additional stores in the past month. Customers within a.

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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Lululemon names new CFO

RetailDive

Meghan Frank has served as co-CFO in the interim since April, and her appointment comes shortly after several exec moves in October.

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Consumer confidence hit by personal finances concerns

TalkingRetail

Consumer confidence fell in November after a worrying decline in shoppers’ views on personal finances for the year ahead, new research reveals. GfK’s long-running Consumer Confidence Index decreased two points to -33 for November. Three measures of consumer confidence decreased compared to October’s figures, while two measures were unchanged.

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The Impact of Emotional Support Animals

PERQ

There’s nothing better than coming home to your pet. Seeing their happy faces and tails wag when you walk in melts away so much stress. Some animals go above and beyond when it comes to handling their owner’s stress. According to data collected from. The post The Impact of Emotional Support Animals appeared first on PERQ.

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Trade body appalled at new Northern Ireland lockdown

TalkingRetail

Retail NI has slammed the Northern Ireland Executive’s new Covid lockdown plan, which will see non-essential retail closed. The two-week period of tougher lockdown measures, which comes into force on 27 November, will also see the hospitality sector only permitted to offer takeaway. Off licences will be allowed to remain open but will have to.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib