Fri.Nov 13, 2020

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What Enterprises Can Learn From Campaign Spam

Forrester eCommerce

Have you received a text from a political organization that seems like spam? Something like this? Campaign calls and texts are exempt from do-not-call list requirements, but there are still specific rules that they must follow, such as that campaign-related auto-dialed or prerecorded calls are allowed without prior express consent only when they’re made to […].

Customer 276
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Backcountry Bolsters Digital CX to Manage Outdoor Recreation Shopping Surge

Retail TouchPoints

Fueled by consumers’ desire for safer, socially-distant-friendly entertainment during the pandemic, the increased interest in outdoor recreation has driven growth for outdoor gear and apparel retailer Backcountry.com. To support its operations and manage continued growth across its ecommerce platforms, Backcountry has partnered with software developer 3Pillar Global (3Pillar).

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Wealth Management Leaders: Review Your Marketing And CX Budgets In The Wake Of COVID-19

Forrester eCommerce

Consider Spending Changes In Five Categories Post-COVID-19 Wealth management leaders know that the business effects of the COVID-19 pandemic will be with us for years. However, the consequences of the pandemic are not identical for all companies. Different industries, including wealth management, face disparate consumer trends, resource availability, and revenue potential during the pandemic and […].

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bebe stores Acquires 47 Buddy’s Home Furnishings Franchises for $35 Million

Retail TouchPoints

Specialty licensor of women’s apparel and accessories bebe stores inc. has purchased 47 Buddy’s Home Furnishings rent-to-own franchises from Franchise Group Inc. for $35 million. The agreement also grants bebe the rights to build additional franchises in protected geographies throughout the southeastern U.S. This is the company’s first foray into the home furnishings vertical.

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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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Credit Card Decline Codes: A Breakdown

FastSpring

As an online merchant, your website processes multiple credit card payments a day. In a perfect world, each transaction would go something like this: Your customer puts your product in their cart, enters their credit card information, clicks pay, and everyone lives happily ever after. Sadly, this isn’t always the case. Chances are that you’ve seen plenty of instances when customers’ cards get declined, resulting in dreaded credit card declined codes.

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Emerald Appoints New President and CEO

Retail TouchPoints

Emerald Holding Inc. (Emerald), parent company of Retail TouchPoints , has appointed former Reed executive Hervé Sedky to the position of President and CEO, replacing Interim President and CEO Brian Field, who will continue to serve as COO. Sedky will assume his new role on Jan. 5, 2021. . Sedky brings three decades of experience including, most recently, six years as President of Reed Exhibitions Americas, where he led a business of more than 100 annual sector-leading events in North and South

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David’s Bridal Implements Chatbot to Improve Messaging Traffic Management

Retail TouchPoints

David’s Bridal has launched a messaging-powered experience for customers led by concierge bot “Zoey.” The chatbot, which is powered by LivePerson , combines automated technology with live agents to give customers white-glove service through Apple Business Chat. Messaging through mobile devices now represents 45%. of total contact center traffic at David’s Bridal.

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Chargebee vs Chargify (Nov 2020): The Battle of The Recurring Billing Platforms

Ecommerce Platforms

Any business owner, big or small, knows they have to get their billing system in order – and there’s no better way than using a recurring billing platform if you want speed, accuracy, and reliability. So, we’re going to look at two big players in the market: Chargebee and Chargify. More specifically, who they are, their core features, pros, cons, pricing, and integrations.

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How Coronavirus Changes Mobile Commerce for Retail Brands This Holiday

Retail TouchPoints

As we approach the traditional sales window ahead of the holidays, retailers and brands have to move quickly to adjust their digital strategies due to the coronavirus pandemic. It’s not hyperbole to say entire sectors had to fundamentally change their business models in the past 10 months, and retail has been one of the biggest hit by changing COVID-related consumer habits. .

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Cider set for biggest ever Christmas in off-trade

TalkingRetail

This year will be cider’s biggest ever Christmas in the off-trade channel, Westons predicts. Westons’ latest category update reveals that the total off-trade cider category is now worth £1.3bn and currently accounts for 76% of total cider volume. In grocery, bigger formats have performed strongly, up 10% on last year, with 10 packs experiencing a.

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The Future of Multi-Vendor Commerce

In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

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Dillard's surprises with Q3 profit despite women's apparel slump

RetailDive

The department store kept an iron grip on expenses, and, in another blow to U.S. malls, appears to be scaling back its brick-and-mortar footprint.

Apparel 118
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Aldi launches 100% recyclable freezer bags

TalkingRetail

Aldi is to trial a 100% recyclable freezer bag in more than 230 stores in the East Midlands, Yorkshire, the North East, North West and South East of England. The ‘eco’ freezer bags are made out of a fully recyclable polyethylene (95%) and seafood waste (5%) – known as shell waste – and are the.

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Retail Therapy: Whole Foods, Progressive partner to 'insure' a bad Thanksgiving

RetailDive

With the holiday looking different this year — and many embarking on cooking the meal for the first time — the two teamed up to help with kitchen mishaps.

Retail 105
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Growth Hacks for Ecommerce Store Owners in 2020

Omniconvert

For eCommerce store owners, attracting new customers in order to grow their business is a constant challenge. If this is. The post Growth Hacks for Ecommerce Store Owners in 2020 appeared first on Omniconvert Ecommerce Growth Blog.

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Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

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October's deal blitz set the stage for the holidays with online spending surge

RetailDive

Led by Amazon's Prime Day, online sales spiked 50% in the third week of the month while spending across retail rose 6%, Deloitte said.

Retail 105
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CT Baker Group to open temporary store after fire

TalkingRetail

CT Baker Group will open a temporary store in Holt, Norfolk, on 23 November, after a fire destroyed its Budgens of Holt supermarket in June. The 5,000sq ft store, which will be situated in the car park at Kerridge Way, will open from 7am until 9pm on Monday to Saturday, and 10am until 4pm on.

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Walmart adds 'pop-up' e-commerce distribution centers for the holidays

RetailDive

The model provides flexibility, allowing the retailer to increase capacity when it's experiencing peak-level volume and scale down when demand dissipates.

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Spar expands food-to-go offering in Scotland

TalkingRetail

Spar is expanding its food-to-go offering for its company-owned stores across Scotland, as part of a “significant investment” by wholesaler CJ Lang & Son. The expansion will see company-owned Spar stores around the country offering a “fantastic food-to-go service by the end of March 2021”, including CJ Lang & Son’s food-to-go brand alongside other food-to-go.

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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Maintenance and The Leasing Office

PERQ

Appliances, lights, furnaces, and any other mechanical or electrical thing needs to be repaired or checked on from time to time. When writing reviews for properties, something that renters will comment on is how quickly and efficiently maintenance requests are handled. When the AC. The post Maintenance and The Leasing Office appeared first on PERQ.

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Heyoo launches vitamin range for Booker Retail Partners

TalkingRetail

New vitamin brand Heyoo is launching its range of health and wellbeing products for Londis and Budgens retailers nationwide. The brand said its range of supplements are ideal for impulse purchases and are the “must-have” offering at checkout displays for retailers responding to current consumer demands. The range consists of the following vitamins, with an.

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Dick's Sporting Goods debuts '10 Days of Black Friday'

RetailDive

The retailer introduced mobile checkout and return stations and has a plan to manage lines to alleviate shopping concerns due to COVID-19.

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Shopkeeper losing up to £300 a day since school blocks pupils using store

TalkingRetail

A shopkeeper in Walderslade, Kent, says he is losing £200-£300 in takings a day since a local school stopped its students from using his store during lockdown. Seevaratnam Thamilchelvan, owner and manager of Dominion Stores in Walderslade Road, told KentOnline that pupils at Greenace Academy were told not to use his shop after half term.

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The B2B Digital Commerce Playbook for Manufacturers

In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

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Alibaba draws $74B in sales during 11.11 shopping event

RetailDive

The Global Shopping Festival, which spanned 11 days this year, attracted about 800 million consumers and more than 250,000 brands.

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Snappy Shopper unveils national advertising campaign

TalkingRetail

Snappy Shopper, the mobile app and web-based home delivery platform for c-stores, has invested a six-figure sum in its first national advertising campaign to encourage consumers to shop locally. The 30-second TV, video-on-demand, radio, and online adverts feature stories of shoppers faced with a sudden, unexpected need for groceries and treats while carrying out everyday.

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Loan delinquencies are a growing problem in retail

RetailWire

The retail industry is undergoing a real estate crisis as the novel coronavirus pandemic has affected sales causing retailers and their landlords to fall behind on payments to creditors.

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UK households plan to rein in festive spending, survey finds

TalkingRetail

More than a third of UK consumers plan to spend less this Christmas than they did in 2019, new research reveals. Accenture’s 2020 UK Festive Shopping Survey shows an increase in consumers planning to spend less on festive purchases this year (36%), more than doubling from 13% who planned to spend less in 2019. Only 13%.

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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Kroger, Target and Walmart see online ads as profit drivers

RetailWire

Kroger, Target and Walmart are among the retailers that see opportunities to drive ad sales as brands promote their products on e-commerce sites and on apps. Amazon.com has turned ads on its online platform as a major revenue and profit driver for the company.

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Whitley Neill unveils £1.4m Christmas campaign

TalkingRetail

Premium gin brand Whitley Neill is running a campaign to “drive awareness in the run up to Christmas”. The campaign is running throughout this month and December and focuses on the brand’s Original Dry and Rhubarb & Ginger gin variants, forming part of a wider campaign to “inspire and educate consumers on the best way.

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Some U.S. grocery shoppers trade up as pandemic rages on

RetailWire

Sales of premium and super premium packaged foods grew 1.7 percent year-over-year for the six months ending Oct. 4, according to IRI. “People don’t have that many more avenues to spend, so they do have some money and they are feeding themselves well,” said Krishnakumar Davey, president of IRI.

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Building a Backyard Office

eCommerceFuel

Today we are picking up with the second half of the discussion we started last week with Ezra Firestone of SmartMarketer.com. In this episode, we talk about building backyard home offices, including what we are putting in our own home offices and creative ways to solve plumbing issues (without breaking the bank!). We also dive deep into Shopify checkout and explore what these changes could mean for the eCommerce ecosystem.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib